getinflow.io Reviews 

102
TrustScore 3 uit 5

2,8

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Beoordeeld met 1 van de 5 sterren

I'm pretty sure I cancelled my subscription but I noticed a payment go out of my PayPal account for something I didn't recognise and saw I the same payment go out last year. I don't think I've even u... Toon meer

Beoordeeld met 5 van de 5 sterren

Love this app. The modules have a lot of good content to get in bite-size pieces. But the online spaces are really the most helpful for implementing the strategies throughout the week and making progr... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

This app has been a total game-changer for me. The combination of body doubling, insightful lessons, and AI suggestions has finally given me the structure I was missing. It doesn’t just help me get th... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Charged after cancellation - No response from support I was charged €27.99 on April 17th even though I had already cancelled my subscription. I have sent multiple emails (April 20th and 25th) and trie... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Wellnessprogramma

Geschreven door het bedrijf

Inflow is designed by people with ADHD, for people with ADHD. We’re not a glorified pomodoro timer or calendar. We’re a science-based digital program, here to help you manage your ADHD/ADD. Do you struggle with focus? Organization? Procrastination? What about attention, hyperactivity, and anxiety? Is your calendar, planner, habit tracker, or timer still not helping you organize or get things done? Is your to do list just not cutting it? Your ADHD/ADD diagnosis doesn’t have to hold you back. Inflow can help.


Contactgegevens

2,8

Gemiddeld

TrustScore 3 uit 5

102 reviews

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2,8

Alle reviews

(102)

30 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

I've been using inflow for over a year…

I've been using inflow for over a year now, and it has saved my mental health! I use some of the features, but not all of them. The thing I use the most BY FAR is the co-working or focus room sessions. The best way I can describe it is "Adult study hall" via zoom. There is a host that can suggest tools/coping mechanisms when you're really struggling with your ADHD, and they use the pomodoro timer method to add some structure. Literally the best tool for my ADHD I've ever used, hands down!

8 februari 2024
Review zonder uitnodiging
Logo getinflow.io

Antwoord van getinflow.io

That's amazing to hear! It's truly inspiring to know that Inflow has made such a positive impact on your mental health over the past year.

Your description of the focus rooms and coworking sessions as "Adult study hall via Zoom" is spot-on!

Knowing that this specific feature resonates so deeply with you motivates us to keep improving and refining the experience. We truly appreciate you sharing your positive feedback and highlighting what works best for you.

Thank you again for your review! We're so glad Inflow has become a valuable tool in your journey.

P.S. If you have any suggestions for further improvements to the focus rooms or coworking sessions, please don't hesitate to share them directly with the hosts or contact the Inflow team at hello@getinflow.io

Beoordeeld met 4 van de 5 sterren

I like it

I like it! Lots of good, well-paced learning material. I like that it's thoughtfully designed for people with ADHD so it doesn't try to be addicting or anything... once you finish your day's bite size lesson it politely tells you you're done. You can learn these things via reading online, but I like that it's in an app (less distracting, more intentional) and has audio (!!). Books/audiobooks are more in depth and probably better but the chunked format of these learning modules are handy and fun. These are to the point and very practical and applicable.

My favorite thing is the access to the pomodoro coworking sessions on zoom, and there is a paid person from Inflow that runs it and fosters a very supportive environment and community and offers ADHD-informed encouragement/advice. These body doubling sessions have singlehandedly finally made me able to work from home.

4 stars because I wish the coworking sessions were daily, and I wish I did the actual courses on the apps more consistently (I think they could do some things to make that easier). I have not used the coaching. I think the subscription for the app is a bit pricey but the coworking sessions completely made it worth it for me after I finally tried it. YMMV, may or may not be your thing, but I'm into it.

8 februari 2024
Review zonder uitnodiging
Logo getinflow.io

Antwoord van getinflow.io

Hi Nagisa,

Thank you for your detailed review! We appreciate your positive feedback on the learning materials, audio options, and practical applications within Inflow.

We also hear you and your desire for daily coworking sessions and are actively evaluating community needs to potentially offer more frequent sessions in the future. It's fantastic to hear how the supportive environment and ADHD-informed guidance have positively impacted your work-from-home experience and wish you continued success with this in future!

We also hear your feedback about the subscription cost and want to assure you that we try to balance the value we offer with affordability, and community-driven features like coworking contribute significantly to that value.

Beoordeeld met 5 van de 5 sterren

Big impact on my life!

InFlow has had an incredible impact on my life. I've gotten knowledge, skills and tools to manage my ADHD which has been wonderful!
The best part of the app though, are the focus rooms and coworking sessions. They are such positive spaces!
I get so much work done because I have the accountability and encouragement I need.
Oh, and if you try the app and accidentally forget to cancel before the trial ends, they will refund you.

2 januari 2024
Review zonder uitnodiging
Logo getinflow.io

Antwoord van getinflow.io

Hi there! That's incredible to hear how Inflow has impacted your life! Knowledge, skills, and tools are key to managing ADHD, and we're thrilled to hear the app equipped you with them.

We're especially happy to hear you find the focus rooms and coworking sessions positive and productive! A supportive community is vital, and it sounds like you've found a great one within Inflow.

Thank you for sharing your experience! It can inspire others facing similar challenges.

Beoordeeld met 5 van de 5 sterren

I love this app

I love this app, and I am so shocked about the 1star reviews... There are different subscription options, with a text coach and without one. I have the option with the text coach, which gives me additional external accountability! They do life-changing Zoom FOCUS ROOMS and CO-WORKING sessions; who would have known that working alongside a community of neurodiverse people with wonderful hosts would be so much more helpful than struggling on my own? I am approaching my 1 year anniversary with Inflow and planning to renew - no questions asked. On this point - if you do have questions or issues, I have found the Inflow team super responsive, helpful and supportive in addressing those. There were a few bugs - a year ago, which they fixed and I have not had any real issues with the app since :)

1 februari 2024
Review zonder uitnodiging
Logo getinflow.io

Antwoord van getinflow.io

Dear Irina, We love hearing about your experience with Inflow.

It's incredible to see how Inflow empowers your focus and self-compassion!

We are also thrilled to see you nearing your 1-year Inflow anniversary. That's amazing commitment :)

Beoordeeld met 5 van de 5 sterren

This app is changing my life

I am genuinely shocked at the reviews here bc (1) they’re very clear in their policies that they will remind you multiple times before your free trial is over that you will be charged (and they did for me via email and notification); (2) they allow refunds for up to 30 days, specifically bc they know people with ADHD struggle with short-term memory and might forget; and (3) this app is literally changing my life.

I knew A LOT about my ADHD and wasn’t sure this app would be any help, but I decided to give the free trial a go anyway. To me, I knew I needed to buy it. Boy, am I glad I did!

This little app has been more effective than therapy.

It has learning components, applicable advice, and it’s perfectly gamified so you actually WANT to check in every day, but you don’t hyperfocus on it.

It’s the only thing that has gotten me on a morning routine, helped me stop procrastinating, and I’ve even started keeping my spaces clean.

The best part is that I’m breaking the shame cycle I’ve been in where I think I’m not doing enough or living up to my potential. I am kinder, patient, and more loving toward myself because of this app.

I know it’s a steep price for an app, but it’s worth it.

Thank you to the developers of this app for creating this resource. There’s at least one life out here that you’ve changed.

5 februari 2024
Review zonder uitnodiging
Logo getinflow.io

Antwoord van getinflow.io

Wow, Jessie! We're incredibly grateful for your heartfelt review and thrilled to hear Inflow is changing your life!

Thank you for highlighting your experience and for sharing the specific features that resonate with you. We're especially happy to hear how Inflow is helping you break negative cycles and build self-compassion.

Your understanding of the app's value and advocacy mean the world!

Beoordeeld met 1 van de 5 sterren

Not useful but couldn't unsubscribe in time.

I wish I had read these reviews first. I briefly tried it but never ended up using it. It didn't seem useful and only suggested things I am already doing. I thought I had subscribed but unfortunately I had to pay for a year subscription as you can not unsubscribe from within the app and I was not able to cancel in time. Not really a great experience and a waste of $200usd on a product you can't easily cancel. I also expected a warning email about the cancellation but this did not arrive. So make sure you set lots of alarms and have access to a computer in time if you do the trial.

14 januari 2024
Review zonder uitnodiging
Logo getinflow.io

Antwoord van getinflow.io

Thanks for your honest feedback about Inflow. We're truly sorry you weren't satisfied and faced issues canceling your subscription.

We value your input and want to make things better! Please contact our support team at hello@getinflow.io so we can explore a resolution together.

Beoordeeld met 1 van de 5 sterren

AVOID!!!!

My experience is similar to others. I signed up to the 7 day free trial. Cancelled it within a day or two, yet after the trial ended they charged me $200.

My refund was approved, but it really isn’t worth it.

AVOID, not worth the stress!!!

UPDATE: Just so we are absolutely clear, I cancelled it way before the free trial was up. I was charged despite cancelling within the time frame specified.

11 januari 2024
Review zonder uitnodiging
Logo getinflow.io

Antwoord van getinflow.io

Hi Emilia,

Thank you for your feedback regarding your experience with our free trial. We understand your disappointment and want to clarify the situation.

Our free trial requires users to cancel at least 24 hours before the end of the trial period to avoid automatic charges. We do have clear terms and conditions outlining this, but we understand that sometimes mistakes happen.

We are happy to hear that your refund request was approved. We have a generous refund policy and we are always willing to help if there are any issues with the cancellation process.

We appreciate your understanding and hope you will give Inflow another chance in the future.

Update: Thanks for providing your account details. This clarifies the situation for us.

I see you started your free trial on January 2nd, and it automatically converted to a paid subscription on January 9th. On January 11th, you contacted our support team about a refund. We promptly responded on January 12th, issued a full refund, and confirmed your cancellation.

We understand these situations can be frustrating, and we sincerely apologize for any confusion caused. We're actively working to improve our communication and make the cancellation process even clearer.

Beoordeeld met 2 van de 5 sterren

At first it was great

At first it was great. This is the 3rd month. I missed an appt due to pneumonia and being in the ER. Trying to reschedule seems impossible. The login is so basic and limited. First day I just get a blank white page with a black circle. Then I finally get an appointment but it’s for another intake. I do the appointment and no one joins. I screenshot everything and send an email but no one gets back to you. Repeat next day with another appointment and same thing. So now I suppose I will be back off the meds… after they stress the importance of follow through… I don’t know. I will probably be checking out Done and see how it goes with them. Lyssa my therapist through Inflow was great. It’s conflicting to have to make the decision because the customer service and platform are not good. Had high hopes

31 december 2023
Review zonder uitnodiging
Logo getinflow.io

Antwoord van getinflow.io

Dear Jen,

Thank you for sharing your honest feedback about your experience with Inflow. I'm deeply sorry to hear about the challenges you faced with rescheduling your appointment, accessing the platform, and reaching our support team. We take your concerns very seriously and appreciate you bringing them to our attention.

It's clear that the experience you had fell short of our expectations and yours, and I sincerely apologize for the frustration and inconvenience this caused.

We value your well-being and understand the importance of consistent communication and reliable service.

I would like to personally understand your experience better and explore ways to help.
I understand that having to choose a new provider is a difficult decision, especially after getting on well with Lyssa. Your feedback is extremely valuable to us as we strive to improve our platform, processes, and customer service. Your experience does not reflect the standard we expect, and we are taking steps to address these issues to ensure a better experience for all users.

I kindly request you allow me to look into your case further and explore potential solutions or alternatives to address your concerns. You can reach out to me directly at hello@getinflow.io

Beoordeeld met 1 van de 5 sterren

Caution Advised - Issues with Subscription and Appointment Services

I recently subscribed to an ADHD-focused iPhone app, only to encounter several concerns worth noting:

Pricing and Subscription Model: The app charges an annual fee of $200, which I found steep, especially since I inadvertently signed up for the premium option instead of the base one, which is $130 less. The auto-renewal feature, without clear reminders, is problematic for users like me who struggle with remembering such details. This seems to exploit a common ADHD challenge of forgetting annual commitments like this.

Lack of Transparency and Refund Policy: There were no reminders or invoices for the annual charge. When I realized this and sought cancellation, they denied any refund. The lack of transparency in billing and inflexible refund policy was disheartening.

Issues with Medication Appointment Booking: I attempted to schedule a medication appointment, but faced multiple issues:
My intake form details were lost three times, causing unnecessary delays and rescheduling.
There was confusion about appointment availability, with the support team indicating technical issues that were supposedly unreported, yet they were aware of calendar synchronization problems.
The process of repeatedly filling out intake forms, which is particularly challenging for individuals with ADHD, felt disregarded.

Potential Privacy Concerns and Customer Service: The repeated loss of my intake details raises potential HIPAA compliance questions. When I inquired about the safety and whereabouts of my data, which was visible in my portal but not in their EMR, my appointment was abruptly canceled, and they expressed an inability to work with me, despite 'appreciating the feedback'.

Inaccuracies in Professional Assignments: The nurse assigned to me had reportedly retired four years prior. This discrepancy, whether due to outdated records or other reasons, raises concerns about the app's currentness and reliability.

Final Thoughts: Given these experiences, I advise caution with this app. The combination of billing opacity, appointment scheduling issues, potential privacy concerns, and inaccuracies in professional assignments undermines the trust and reliability essential in healthcare apps, particularly for those managing ADHD.

21 december 2023
Review zonder uitnodiging
Logo getinflow.io

Antwoord van getinflow.io

Dear Gareth,

Thank you for sharing your honest feedback about your experience with Inflow. We apologize for the frustration that your experience with Inflow caused you.

Please feel free to contact us at hello@getinflow.io to discuss your concerns in detail and come to a resolution.

Beoordeeld met 1 van de 5 sterren

Tried to invoice me for $200 USD…

Tried to invoice me for $200 USD without warning after 7 day free trial. Bank halted it luckily. Poor form when dealing with people with ADHD.

1 september 2023
Review zonder uitnodiging
Logo getinflow.io

Antwoord van getinflow.io

Hi Matt,

We sincerely apologize for the unexpected charge at the end of your free trial. We know this could be particularly frustrating for someone with ADHD.

While we do send email and in-app notification reminders, we recognize they might sometimes be missed.

Please reach out to our support team at hello@getinflow.io so we can confirm your subscription is cancelled and ensure there won't be any further charges. As a gesture of goodwill, we'd also like to offer you a complimentary extended trial to explore Inflow at your own pace. Please let our support team know if you're interested in this and we'll make it happen.

Beoordeeld met 1 van de 5 sterren

*** AVOID AVOID AVOID ***

*** AVOID - NON-RESPONSIVE SUPPORT AND BENT ON BILLING YOU WITHOUT LETTING YOU CANCEL AFTER THE TRIAL ****

I'll let this email trail with Inflow speak for itself:

Mike Davis
10:16 AM (3 minutes ago)
to hello-getinflow.io

Extremely unhappy as you have continued to attempt to take payment from my account until payment was taken and my account was overdrawn. I cannot afford this and am extremely unhappy about this situation and InFlows service and lack of response or acknowledgement of my messages.

Can you please cancel my subscription and refund my membership fee immediately?

Mike.

From: Mike Davis
Sent: 16 July 2023 10:55
To: hello-getinflow.io
Subject: Cancel membership

Hi,

Can I please cancel my membership? I signed up for the trial and payment is now attempting to process repeatedly.

This is a little concerning as I have decided to not progress with the app, but since the platform has recognised I need a subscription to proceed it has blocked me from accessing the platform at all and I cannot cancel my membership. What's concerning about this is the ethics of requiring payment after a trial period in order to decide not to proceed after the trial is over.

Although my reason for progressing was the cost of the service (the content was excellent), I am also concerned about this unethical behaviour and couldn't recommend it to anyone on that basis regardless of the cost.

Can you please cancel my membership and the continued attempts to charge me?

Thankyou.

Mike.

18 juli 2023
Review zonder uitnodiging
Logo getinflow.io

Antwoord van getinflow.io

Hi Mike, thank you for your review and please accept our apologies for your negative experience with Inflow.

We are currently working on fixing the bug you identified which prevents users with a blocked/frozen card from cancelling their subscription.

I have checked internally and have seen that our team has resolved your ticket and processed a full refund.

If you have any other questions, please do not hesitate to contact us on hello@getinflow.io. Thank you!

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