Natasha understood my problem so quickly and acted on it immediately. She is a star. Thank you so much for sorting out my pension query Natash. Really appreciate it.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Excellent customer service from Jennifer , who is very efficient and extremely helpful . I have received my pension, and I would highly recommend Penfold to my friends and family . Five stars 🌟 ⭐ ⭐... Toon meer
Bedrijf heeft geantwoord
I needed some assistance to get one of our company directors set up on the Penfold Platform, when I rang to speak with someie, i had hardly any need to wait fir the call to be answered. Tashna took m... Toon meer
Bedrijf heeft geantwoord
I started using Penfold as a sole trader as they were one of the few platforms that would allow me to pay in ad hoc and not a minimum per month. That saved me with rollercoaster income! My money has a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Penfold
Geschreven door het bedrijf
Feel good about your financial future - our pension is here to get you to your saving goals and stay with you for life.
Get your savings back on track, grow your wealth, and get to know the ins and outs of your pension. All with friendly and expert support while we keep your money safe and secure.
Join thousands of happy Penfold pension savers today.
Visit website
Contactgegevens
The Ministry, 79-81 Borough Rd, SE1 1DN, London, Verenigd Koninkrijk
- 020 8003 5908
- hello@getpenfold.com
- getpenfold.com
4,6
Uitstekend
2K reviews
Heeft 85% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Poor Customer Service.
24 maart 2026
Antwoord van Penfold
Hello Syed,
We’re really sorry to hear about your experience — this isn’t the level of service we aim to provide. We take feedback like this seriously and would really like the opportunity to understand what went wrong and put things right.
Our team has reached out to you directly, and we hope to be able to support you further and resolve this as quickly as possible.
Best,
Penfold
Great customer support to rectify…
Great customer support to rectify problem
28 maart 2026
Review zonder uitnodiging
Antwoord van Penfold
Hello Trevor,
Thank you for your feedback! We’re really glad our team could help resolve the issue and support you along the way.
Best,
Penfold
Antwoord van Penfold
Hello Jasna,
Thanks so much for your kind words! We’re really glad to hear you found the support helpful.
Best,
Penfold
They have been very useful for pension
They have been very useful for pension. I have used them for shortwhile but I beg my new employer to use them. This give you more flexibility to how much you like to sacrifice in salary.
23 april 2025
Antwoord van Penfold
Hello Sanjeev,
Thank you for your thoughtful feedback! We’re really glad to hear you’ve found Penfold useful and that the flexibility has made a difference for you — it’s great to know you’d recommend us to your employer too.
Best,
Penfold
Great customer service
Great customer service, they can answer relevant questions very knowledgeable.
23 januari 2026
Antwoord van Penfold
Hello Zaleera,
Thanks so much for your lovely feedback! It’s great to hear our team was able to answer your questions clearly and support you along the way.
Best,
Penfold
Efficient and Helpful
Efficient and Helpful. I had a couple of issues that were resolved very effectively and efficiently. Interface is very easy to use.
2 april 2026
Review zonder uitnodiging
Antwoord van Penfold
Hello James,
Thank you for your kind words! We’re really pleased to hear that your issues were resolved efficiently and that you’re finding the interface easy to use.
Best,
Penfold
Antwoord van Penfold
Hello Christian,
Thank you so much for your kind words! We're really glad to hear you've had a good experience with our service.
Best,
Penfold
Antwoord van Penfold
Hello,
Thank you for your kind words! We’re really glad to hear you’ve had such a positive experience with our team.
Best,
Penfold
THE company use deception and…
THE company use deception and conmanship advertising fake service and then take customers money without providing services to people and claim no refunds
3 oktober 2025
Antwoord van Penfold
Hello Anthony,
We’re very sorry to read this and take feedback like this extremely seriously. This is not the experience we aim to provide.
We’d really like to understand what’s happened and help resolve this for you - a member of our team will be reaching out to you directly.
Best,
Penfold
Penfold pensions are a great company to…
Penfold pensions are a great company to have in control of my pension always quick to respond to my questions and great with communication and advice my resent withdrawal was smooth and effortless and extremely quick.
I don’t want to give any single person a special mention as the whole team are brilliant.
Keep up the good work
25 maart 2026
Review zonder uitnodiging
Antwoord van Penfold
Hello Mark,
Thank you so much for your thoughtful feedback! We’re delighted to hear you’ve had such a positive experience across the team, and that your withdrawal process was smooth and quick. We really appreciate your support.
Best,
Penfold
Antwoord van Penfold
Hello Abdul,
Thank you! We’re really pleased to hear you’ve found our team consistently helpful.
Best,
Penfold
Natasha was fantastic and dealt with my…
Natasha was fantastic and dealt with my enquiry quickly and efficiently
30 maart 2026
Review zonder uitnodiging
Antwoord van Penfold
Hello Simon,
Thanks so much! We’re glad Natasha could help resolve your enquiry quickly and efficiently.
Best,
Penfold
Tashna is super prompt and very…
Tashna is super prompt and very frinedly. Great to work with!
1 april 2026
Review zonder uitnodiging
Antwoord van Penfold
Hello Farzan,
Thank you for your lovely feedback! We’ll be sure to pass this on to Tashna.
Best,
Penfold
Transferred my other pension to penfold…
Transferred my other pension to penfold with easy, I didn't need to do anything.
17 maart 2026
Antwoord van Penfold
Hello Caroline,
Great to hear your transfer was smooth and hassle-free - thanks for choosing Penfold!
Best,
Penfold
App is good 👍 and customer service is…
App is good 👍 and customer service is good too
1 april 2026
Review zonder uitnodiging
Antwoord van Penfold
Hello Walia,
Thank you! We’re really glad you’re enjoying both the app and the support from our team.
Best,
Penfold
Antwoord van Penfold
Hello,
We’re sorry to hear about your experience. We know delays can be frustrating, and we appreciate your patience while this was being resolved. If there’s anything further we can help with, please don’t hesitate to get in touch.
Best,
Penfold
So easy to control my pension
So easy to control my pension. I was paying a large % fee to an IFA who wasn’t doing a lot, so decided to go it alone as I work in financial services. The % fee has dropped considerably and controlling it is easy. Apart from this period of uncertainty when my fund has dropped over 5% I am confident over time this will be clawed back.
1 april 2026
Antwoord van Penfold
Hello Philip,
Thanks so much for sharing your experience! We’re really glad to hear you’re finding it easy to manage your pension and benefiting from lower fees. Market ups and downs can happen, but it’s great to hear you’re taking a long-term view.
Best,
Penfold
support have always helped me with any…
support have always helped me with any issues or document requests
31 maart 2026
Review zonder uitnodiging
Antwoord van Penfold
Hello Ryan,
Thank you for your kind words! We’re glad our support team has been able to help whenever needed.
Best,
Penfold
Their website for some reason walks you…
Their website for some reason walks you through on setup to change your pension contributions, even though everything was set up correctly. Then worse still, what you enter in the form can be ignored and after you click submit, it then changes the amount that you will contribute.
Trying to raise this with them is a nightmare, as they say they will "get back to you in 1 day".
I don't really have any trust they will get my pension right now.
30 maart 2026
Review zonder uitnodiging
Antwoord van Penfold
Hello Mike,
Thank you for your feedback, and we’re sorry to hear about your experience. We also apologise for the delay in getting back to you - we’ve been handling a higher volume of queries due to the tax year end.
We understand how important it is that everything works as expected, and our team will follow up with you directly to ensure this is fully resolved.
Best,
Penfold
I have money in penfold and I don't…
I have money in penfold and I don't know how much is in penfold and I am not working at the moment
14 maart 2026
Antwoord van Penfold
Hello Simon,
Thank you for your review! We’re glad you’re saving with Penfold.
Our team has reached out to help you check your balance, but if you need anything else in the meantime, we’re always here to help.
Best,
Penfold
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