GetSafe Medical Alert (USA) Reviews 57

I called GetSafe because it was time to do a test of my system. Navi, the representative from GetSafe to whom I spoke, stepped me through the testing of each of my devices. She determined that one of my devices needed to have the batteries replaced and explained how to get the back off of the device to replace the batteries. Navi was extremely helpful and knowledgeable. I have always been impressed with GetSafe whenever I have called them.

I really appreciated the call from Navi in customer service. She suggested a better location for the base unit, then worked patiently with me from beginning to end until all the medical alert devices had been successfully tested. She also walked me through changing the batteries in one of the units. Before the call was finished, she made sure the call list was updated accurately and verified the location of the emergency medical information. It was a very thorough phone call, and I appreciated her clarity. She was a pleasure to work with.

Roy was our service rep and he was extremely helpful and efficient, We have been pleased with the GetSafe service from the start.

We spoke with Navi on two separate calls. One call was made to resolve some simple technical questions. The other call was to order two more emergency buttons. Navi was professional, polite, friendly, knowledgeable, and resolved all issues. Great service!

When I was still a client, GetSafe usually replied within a few days. But after I ended my contract and urgently needed my Schadenspiegel for a new insurance, they completely ignored me. I emailed them on 1st of August 2025, again on the 7th, and even contacted them through the app — no response for over three weeks.

Only after I set a strict deadline and threatened to escalate the matter to BaFin did they finally reply on the 22nd of August 2025. The message came with emojis and excuses about “high workload,” which is no justification for leaving a customer in limbo for that long.

Unprofessional, unreliable, and disappointing. If you value timely and serious customer service, look elsewhere. This lack of professionalism and disregard for the customer’s time was ultimately the reason why I left GetSafe. And this experience confirmed to me that leaving them was not the wrong choice.

> Title: No Access to My Photos – No Real Support
Rating: ★☆☆☆☆
Review:
I have been trying for days to recover my KeepSafe account. I receive the verification code, but it always shows an error message when I enter it.
I contacted support multiple times, sent detailed emails, and all I get are generic links. No one is actually helping me.
I have very personal and important photos backed up to the cloud. I trusted this app with my memories, and now I can't access them.
Please resolve this urgently or I will report this to data protection authorities.

Rapid response and solution to my question. Courteous, knowledgeable staff.

i had not updated or tested my system in 2 years, and the technical support person walked me through everything and it is now tested and updated.

Thank you. We tested the system thoroughly and I received recommendations for new battery changes. The tech was attentive and very polite!

The patience and responses from the clerk. She provided needed information when asked.

Amber was incredible helpful - she answered all of my questions and the process was so simple.

I purchased the Get Safe unit with GPS monitoring as well back in December for my mother. Set up and tested. Called to let them know it wouldn't pick up her voice. They would turn up sensitivity and call back. Never happened. This cycle went on several times. My mother fell. The customer service is AWFUL. They will not refund my money for the unit which has never worked appropriately despite numerous phone calls to the company and NEVER any call backs. DO NOT BUY THIS PRODUCT.

Angeblich kommen Emails nicht an, obwohl der Verlauf gespeichert ist. Melden sich nicht. Ausreden ubd man wird vertröstet. Die Dame am Telefon hat keine Ahnung. Innerhalb von Wochen keine Rückmeldung zur Abwicklung. Als Geschädigter keine Erstattung erhalten. Total unseriös.

Gegenstand ausgeliehen und beschädigt.
Dieser Fall war eindeutig mit versichert aber getsafe will nicht zahlen. Nie wieder.

Absolutely fabulous service. My claim was dealt with very promptly and professionally by the insurance team. Clear communications. The claim was also during the free credit period within a month of taking the policy due to an unexpected accident. Cannot recommend more.

Die Vorgehensweise des Kundenservice ist für uns nicht nur durchgefallen, sondern hat auch viel Stress ausgelöst. Der Abschluss der Versicherungen geht einfach und schnell, aber was dann folgt, ist schlicht nicht hinnehmbar. Versicherungen würde ich dort nicht wieder abschließen.
Gekündigte Versicherungen werden weiter berechnet, versprochene Gutscheine nicht ausgezahlt. Anfragen, bei denen es etwa um die Kündigung von Versicherungen geht, wurden so lange ignoriert, bis eine automatische Verlängerung stattfand - nun muss ich also unserem Geld hinterherrennen? Getsafe hat hierzu noch nicht einmal geantwortet. Eine andere Anfrage vom gleichen Tag wurde nach wenigen Stunden beantwortet, hier ging es auch nicht um eine Rückzahlung. Ein Schelm, wer Böses dabei denkt... Bei meinem Sohn wurden ebenfalls fälschlicherweise Versicherungen abgebucht, die schon gekündit waren. Dort erfolgte die Rückzahlung nur als Guthaben - eine Rückzahlung des Geldes sei auch bei einem Fehler seitens Getsafe leider nicht möglich. Ein Schelm, ... Sie wissen schon. Wie Sie sehen: Hier geht es in unseren Augen nicht um das Wohl des Kunden, sondern darum, auf Biegen und Brechen Gelder bei Getsafe zu aquirieren. Nie wieder, 0 Sterne.

Schaden in Höhe 250€
Versicherung will nur 20€ auszahlen.
Absolute Katastrophe!!!

Versicherungsschaden wurde abgelehnt, weil vermietete Gegenstände angeblich nicht versichert sind. Laut AGB sind fest erbaute Gegenstände jedoch versichert. Nun warte ich seit Wochen auf Antwort. Habe auch schon mehrere Male angerufen. Ich werde jedoch nur mit einem Rückruf der "Experten" hingehalten.

Ohne Einzugsermächtigung wurde drei Monatsraten eingezogen, obwohl es eine Bestätigung der Kündigung per E-Mail gab. Auf die Rückzahlung warte ich nun bereits einen Monat. Unseriöses Unternehmen!
Bekannte haben Ähnliches erlebt. Dort war es angeblich nicht möglich, Kreditkarteninformationen aus dem Kundenkonto zu löschen. Man solle sich dann eine Fake-Nummer ausdenken...

After a month long search I finally narrowed my decision to trust Get Safe and I am SO glad I did! Their customer service is truly fantastic and their representatives must really enjoy their jobs!

Within seconds of our alarm sounding, my phone rings. Luckily I have never had a real alarm happen.

If you’re looking for a great alarm system stop searching!