Refusing to pay a winning settled bet live chat saying have credited when haven't taken losing bets from balance not paid winning bet. Live chat hopeless. Have been with company a few months and was h... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
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AVOID like the plague. Within minutes of depositing £100, I receive an email saying my account has been suspended as someone at my address is noted as having a self exclusion. I like in a block of f... Toon meer
Bedrijf heeft geantwoord
Unstable - especially on Saturday afternoons. You deposit money and half an hour later, as the 3pm kick-offs approach, it’s impossible to log in and place your bets (“internal error” message display... Toon meer
Bedrijf heeft geantwoord
So I signed up and instantly got a email saying I was ineligible for the sign up bonus, no reason why just said I couldn’t have it but they did say I could bet as normal, so no, I’ve gone back to sky... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
SBK is a modern sports betting app that offers, on average, substantially better odds on the biggest sporting, political, and pop culture events vs. competing UK bookmakers.
Contactgegevens
1 Commodity Quay, E1W 1AZ, London, Verenigd Koninkrijk
- +442076177413
- support@getsbk.com
- getsbk.com
Houd rekening met het volgende
1,8
Slecht
310 reviews
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Friendly and quick replies
Friendly and quick replies, resolved my issue straight away
19 juni 2025
Review zonder uitnodiging
Antwoord van SBK
Thank you for your review!
We’re glad to hear that you are enjoying SBK,
If you ever need any further assistance, don’t hesitate to reach out to us at support@getsbk.com.
Best regards,
Seb
SBK Customer Experience Team
Fantastic support on the live chat.
19 juni 2025
Review zonder uitnodiging
Antwoord van SBK
Thanks for the great feedback! We're glad our agents could help out quickly and get everything sorted for you. Appreciate you taking the time to share!
Brilliant Service
10 juni 2025
Review zonder uitnodiging
Antwoord van SBK
Thank you for your review!
We’re glad to hear that you are enjoying SBK,
If you ever need any further assistance, don’t hesitate to reach out to us at support@getsbk.com.
Best regards,
Jack
SBK Customer Experience Team
I raised an issue with my account with…
I raised an issue with my account with SBK and it was sorted without a quibble.
They are an excellent bookmaker, one the others could learn a lot from
7 juni 2025
Review zonder uitnodiging
Antwoord van SBK
Thank you for your review!
We’re glad to hear that you are enjoying SBK,
If you ever need any further assistance, don’t hesitate to reach out to us at support@getsbk.com.
Best regards,
Seb
SBK Customer Experience Team
Antwoord van SBK
Thanks for the great feedback! We're glad our agents could help out quickly and get everything sorted for you. Appreciate you taking the time to share!
0 stars
0 stars. Everyone please avoid this company. Worst of all. Unable to cash out a bet builder even though the game is finished and the next game is in more than an hour. Live chat wasn’t helpful either. After the match finished, l will be deleting the app and leaving bad reviews on all app stores on both android and apple platforms.
6 juni 2025
Review zonder uitnodiging
Antwoord van SBK
HI there,
Sorry to hear you feel this way. We understand how frustrating it can be when things don’t go as expected. Bet Builder cash outs aren’t always available depending on market status and game timing, Please let us know if we can asisst you further by sending an email to support@smarkets.com
⭐️⭐️⭐️⭐️⭐️
⭐️⭐️⭐️⭐️⭐️
Had an issue withdrawing due to my original deposit being through Apple Pay, which caused a block. The live chat team were brilliant—explained everything clearly and guided me step-by-step to solve it by using Open Bank Transfer. Whole process was smooth and support was quick, friendly, and genuinely helpful. Can’t fault the service. Cheers!
5 juni 2025
Review zonder uitnodiging
Antwoord van SBK
Thanks for the great feedback! We're glad our agents could help out quickly and get everything sorted for you. Appreciate you taking the time to share!
Seb made everything very easy and was…
Seb made everything very easy and was quick to do this. Would highly recommend
4 juni 2025
Review zonder uitnodiging
Antwoord van SBK
Thanks for the great feedback! We're glad our agents could help out quickly and get everything sorted for you. Appreciate you taking the time to share!
Overall app experience is great!
Overall app experience is great!
Customer service was quick and efficient unlike other apps.
3 juni 2025
Review zonder uitnodiging
Antwoord van SBK
Thanks for the great feedback! Appreciate you taking the time to share!
The worst online betting company i have…
The worst online betting company i have ever used, app down a lot, asking for proof of income, voids greyhound bets if a non runner in race, stick to your normal ones paddy and 365 and so on this company really is shocking, customer service also terrible
29 mei 2025
Review zonder uitnodiging
Antwoord van SBK
Thank you for your feedback — I’m really sorry to hear about your experience. I understand how frustrating things like app issues or verification requests can be. Some processes, like voiding bets after a non-runner, are in place to keep things fair and within regulations, but I completely appreciate how they can impact your experience.
We’re always working to improve, and I’ve shared your comments with the team. If there’s anything you'd like us to take a closer look at, feel free to let me know.
Customer service is excellent no…
Customer service is excellent no complaints from me, had an issue with verification but help from customer service cleared it up straight away.
28 mei 2025
Review zonder uitnodiging
Antwoord van SBK
Thanks for the great feedback! We're glad our agents could help out quickly and get everything sorted for you. Appreciate you taking the time to share!
Great Customer service
I had issues withdrawing and could not receive my profits, I went to customer service and Simon helped me get it all sorted, it was an easy, simple, efficient and fairly quick process to get it all straightened out - and now I can withdraw all funds freely. No complaints at all, very satisfied
25 mei 2025
Review zonder uitnodiging
Antwoord van SBK
Thanks for the great feedback! We're glad our agents could help out quickly and get everything sorted for you. Appreciate you taking the time to share!
Matt was a great help in resolving my…
Matt was a great help in resolving my query quickly and efficiently
24 mei 2025
Review zonder uitnodiging
Antwoord van SBK
Thanks for the great feedback! We're glad our agents could help out quickly and get everything sorted for you. Appreciate you taking the time to share!
Had an issue with withdrawing but…
Had an issue with withdrawing but jumped on live chat and Alice was v helpful
23 mei 2025
Review zonder uitnodiging
Antwoord van SBK
Hi Jack! Appreciate the feedback! Delighted to hear Alice made a positive impression.
All issues resolved by customer service…
All issues resolved by customer service promptly
19 mei 2025
Review zonder uitnodiging
Antwoord van SBK
Thanks for the great feedback! We're glad our agents could help out quickly and get everything sorted for you. Appreciate you taking the time to share!
Antwoord van SBK
Hi Kyle! Appreciate the feedback! Delighted to hear Indie made a positive impression.
Disgusting invasion of privacy
Have been using the site for a couple of months, fully verified. Suddenly, my account is suspended without explanation, and I am asked to provide a payslip to prove my earnings. I did as requested, I was then asked to provide a bank statement to prove my pay is being deposited. I did as requested. They then proceeed to question transactions between myself and family members and asking for an explanation as to why I trasnfer money to my partner etc. This was a step too far for me. I contacted them and asked them to close my account with immediate effect, plenty of other sites around to use! I am still waiting for the account to be closed after 2 or 3 days. Joke of a company - I recommend you avoid and stick to the main sites if possible.
12 mei 2025
Review zonder uitnodiging
Antwoord van SBK
Thank you for reaching out regarding your account suspension. We understand your frustration and appreciate your patience as we work through this process.
If you wish to formally raise a complaint, you may do so by emailing our customer support team at support@getsbk.com. Your complaint will be escalated to management, and we will aim to review it within two working days. You will receive a resolution within 10 days of receipt.
If there’s anything else we can assist you with in the meantime, please let us know.
Best regards,
Seb
SBK Customer Experience Team
I am new customer and find my…
I am new customer and find my experience using this app really enjoyable and live had today for support on topic I need help with was so easy and helpful .
3 mei 2025
Review zonder uitnodiging
Antwoord van SBK
Thank you for your review!
We’re glad to hear that you are enjoying SBK,
If you ever need any further assistance, don’t hesitate to reach out to us at support@getsbk.com.
Best regards,
Seb
SBK Customer Experience Team
Perfect help dead simple
Simon was great helped loads and helped me set up what's right for me
1 mei 2025
Review zonder uitnodiging
Antwoord van SBK
Hi Nick!
Thanks for the great feedback! We're glad our agents could help out quickly and get everything sorted for you. Appreciate you taking the time to share!
Smarkets have always been great
Smarkets have always been great, been using them for years now and never an issue. Shen was really helpful when I went on live chat, really speedy response and connected instantly!
26 april 2025
Review zonder uitnodiging
Antwoord van SBK
Thank you for your review!
We’re glad to hear that Shen and the team were able to provide the support you needed. We’ll be sure to pass along your kind words!
If you ever need any further assistance, don’t hesitate to reach out to us at support@getsbk.com.
Best regards,
Seb
SBK Customer Experience Team
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