Awful company! I bought the ultrasonic tooth cleaner and it completely ruined my teeth. Had to pay loads of money at the dentist to have it fixed and when I contacted customer service for a r... Toon meer
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Bought the ultrasonic tooth cleaner and powder... big mistake. More power from a manual toothbrush. Done nothing. When I approached the company with my complaint they didn't want to know. Avoid
Bedrijf heeft geantwoord
Quick delivery, kept upto date on my order. My second purchase of the tooth brightening powder, does remove stains and a noticeable difference after only a couple of uses, usually use a couple of time... Toon meer
Bedrijf heeft geantwoord
I brought the original tooth cleaner ages ago. Still works, but I have lost the charger. Used in lockdown initially when dentists closed. Also used the teeth brightening powder. Both work well. I d... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Smirk® is reborn as of November 2024! For over a decade, Smirk® has been proudly serving the people of the UK (and further afield) with dentist-approved oral care products. Our mission is to change the way we treat our teeth, and to do so in a safe, planet-friendly way. Smirk is now under new management since November 2024, and big(and exciting) things are on the way! Hopefully we'll see you along the journey : ) The Smirk Team : )
Contactgegevens
Sharrow Vale Road 2, S11 8YZ, Sheffield, Verenigd Koninkrijk
- hello@getsmirk.com
- getsmirk.com
2,8
Gemiddeld
1K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
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I feel I have to write a review on this…
I feel I have to write a review on this shambles of a company, I have not received my goods off them even though they were quick to take my money, I have emailed them 3 times, messaged them via Facebook and Instagram but heard nothing, this is a breach of The Consumer Rights Act 2015, I will be contacting my bank to trigger a chargeback. STAY AWAY FROM SMIRK
Edit: Today (11.06.24) I contacted my bank for a chargeback and they are very kindly refunding me the money and putting a dispute into their bank account so please contact your bank who may be more helpful than you realise.
8 juni 2024
Review zonder uitnodiging
Antwoord van Smirk
Hi Adrienne,
Firstly I cannot apologise enough for how long your messages have been left unanswered.
For context, Smiles Powder UK Limited (the original founding entity and owner of Smirk) went into receivership. After a very lengthy and complicated legal process, we are officially the new owners of Smirk!
I was a Smirk customer far before I was a Smirk user, and I truly believe in the mission and product of the brand. I'm excited to kick off this new era of Smirk, and hopefully as part of that, I can resolve the inexcusable issues you've been having.
Please email me on stephen@getsmirk.com and we'll get this resolved.
Best,
Stephen : )
Great customer service and products
After reading the negative comments, i needed to make a review myself.
I cannot confirm a bad customer service. After contacting them I have always received the best customer service one could imagine.
I ordered the powder after discovering that they're shipping to germany againe after brexit. The products have been shipped 3 days after purchase. When the products arrived, there was a misunderstanding with DHL and they rejected the package and send it back to the UK without being able to stop the process and just resend it to me.
I contacted smirk and they didn't hesitate to help me out and just resend my package again, which arrived today. I'm so satisfied with customer service and the products!
7 juni 2024
Review zonder uitnodiging
Antwoord van Smirk
Thanks for your lovely words Da Niel!
I’ve been waiting 4 weeks for my order…
I’ve been waiting 4 weeks for my order of spare / replacement parts, with no updates or expected dispatch date. Customer service hasn’t even responded to my email. Has anyone else experienced this with them before?
7 juni 2024
Review zonder uitnodiging
Antwoord van Smirk
Hi Tom,
Firstly I cannot apologise enough for how long your messages have been left unanswered.
For context, Smiles Powder UK Limited (the original founding entity and owner of Smirk) went into receivership. After a very lengthy and complicated legal process, we are officially the new owners of Smirk!
I was a Smirk customer far before I was a Smirk user, and I truly believe in the mission and product of the brand. I'm excited to kick off this new era of Smirk, and hopefully as part of that, I can resolve the inexcusable issues you've been having.
Please email me on stephen@getsmirk.com and we'll get this resolved.
Best,
Stephen : )
AVOID AVOID AVOID!!!!!
Placed an order 17th May and tried to chase up on it numerous times via email, telephone and social pages and not heard a thing. Absolutely disgusting customer service and feels like a complete scam!
Will be paying them a visit in person if not sorted ASAP!
Still no response and now been blocked from sending messages via Facebook. Have had to ask my bank to investigate and claim a refund as the company clearly isn't legit!
17 mei 2024
Review zonder uitnodiging
Antwoord van Smirk
Hi Bradley,
Firstly I cannot apologise enough for how long your messages have been left unanswered.
For context, Smiles Powder UK Limited (the original founding entity and owner of Smirk) went into receivership. After a very lengthy and complicated legal process, we are officially the new owners of Smirk!
I was a Smirk customer far before I was a Smirk user, and I truly believe in the mission and product of the brand. I'm excited to kick off this new era of Smirk, and hopefully as part of that, I can resolve the inexcusable issues you've been having.
Please email me on stephen@getsmirk.com and we'll get this resolved.
Best,
Stephen : )
NO PRODUCT RECEIVED
I placed an order on the 1st May which I have not received. I have contacted customer services multiple times and was finally advised that they had IT issues and my parcel would be re dispatched. This was over 2 weeks ago and I am still waiting. I have since sent a number of emails requesting that the order is cancelled and I am refunded for this. I have tried contacting them via the chat function online and also via phone with no luck. Terrible!
1 mei 2024
Review zonder uitnodiging
Antwoord van Smirk
Hi Aimee,
Firstly I cannot apologise enough for how long your messages have been left unanswered.
For context, Smiles Powder UK Limited (the original founding entity and owner of Smirk) went into receivership. After a very lengthy and complicated legal process, we are officially the new owners of Smirk!
I was a Smirk customer far before I was a Smirk user, and I truly believe in the mission and product of the brand. I'm excited to kick off this new era of Smirk, and hopefully as part of that, I can resolve the inexcusable issues you've been having.
Please email me on stephen@getsmirk.com and we'll get this resolved.
Best,
Stephen : )
I ordered the whitening kit on 23/5
I ordered the whitening kit on 23/5
smirk-86030
The product has not turned up and no one has responded to my emails.
****Updated ****
Finally my order has turned up! But it’s the wrong product!!!
5 juni 2024
Review zonder uitnodiging
Antwoord van Smirk
Hi Kim,
Firstly I cannot apologise enough for how long your messages have been left unanswered.
For context, Smiles Powder UK Limited (the original founding entity and owner of Smirk) went into receivership. After a very lengthy and complicated legal process, we are officially the new owners of Smirk!
I was a Smirk customer far before I was a Smirk user, and I truly believe in the mission and product of the brand. I'm excited to kick off this new era of Smirk, and hopefully as part of that, I can resolve the inexcusable issues you've been having.
Please email me on stephen@getsmirk.com and we'll get this resolved.
Best,
Stephen : )
Placed an order of £69.99 on the 13th…
Placed an order of £69.99 on the 13th May, still no delivery as of today. Emailed and contacted customer services on getsmirk website twice- no response.
I have put a dispute in with PayPal. Do not recommend the customer support is non existent!
5 juni 2024
Review zonder uitnodiging
Antwoord van Smirk
Hi Leanne,
Firstly I cannot apologise enough for how long your messages have been left unanswered.
For context, Smiles Powder UK Limited (the original founding entity and owner of Smirk) went into receivership. After a very lengthy and complicated legal process, we are officially the new owners of Smirk!
I was a Smirk customer far before I was a Smirk user, and I truly believe in the mission and product of the brand. I'm excited to kick off this new era of Smirk, and hopefully as part of that, I can resolve the inexcusable issues you've been having.
Please email me on stephen@getsmirk.com and we'll get this resolved.
Best,
Stephen : )
Ordered and paid for new charger from…
Ordered and paid for new charger from this company and never received it, have sent multiple emails with no response, avoid this company.
19 mei 2024
Review zonder uitnodiging
Antwoord van Smirk
Hi there,
Firstly I cannot apologise enough for how long your messages have been left unanswered.
For context, Smiles Powder UK Limited (the original founding entity and owner of Smirk) went into receivership. After a very lengthy and complicated legal process, we are officially the new owners of Smirk!
I was a Smirk customer far before I was a Smirk user, and I truly believe in the mission and product of the brand. I'm excited to kick off this new era of Smirk, and hopefully as part of that, I can resolve the inexcusable issues you've been having.
Please email me on stephen@getsmirk.com and we'll get this resolved.
Best,
Stephen : )
order never arrived
order never arrived, customer service don't respond. will have to do a bank chargeback. avoid this shop.
4 juni 2024
Review zonder uitnodiging
Antwoord van Smirk
Hi Harry,
Firstly I cannot apologise enough for how long your messages have been left unanswered.
For context, Smiles Powder UK Limited (the original founding entity and owner of Smirk) went into receivership. After a very lengthy and complicated legal process, we are officially the new owners of Smirk!
I was a Smirk customer far before I was a Smirk user, and I truly believe in the mission and product of the brand. I'm excited to kick off this new era of Smirk, and hopefully as part of that, I can resolve the inexcusable issues you've been having.
Please email me on stephen@getsmirk.com and we'll get this resolved.
Best,
Stephen : )
AVOID THIS COMPANY
Placed an order and paid in full on 14 May 2024.
I have not received my goods.
The company does not answer phone calls or emails.
Three weeks later I still have no product and am £45 out of pocket.
EDIT: Their phone now no longer rings but cuts off almost immediately.
AVOID AT ALL COSTS.
I had decided to use this company as they are UK based, but am now thinking their name is somewhat representative of the faces of the company directors.
I will be attempting to get a refund fro my bank once the 30 days has elapsed, but will send a letter to Smirk offices by recorded delivery first, to request a full refund.
4 juni 2024
Review zonder uitnodiging
Antwoord van Smirk
Hi Carol,
Firstly I cannot apologise enough for how long your messages have been left unanswered.
For context, Smiles Powder UK Limited (the original founding entity and owner of Smirk) went into receivership. After a very lengthy and complicated legal process, we are officially the new owners of Smirk!
I was a Smirk customer far before I was a Smirk user, and I truly believe in the mission and product of the brand. I'm excited to kick off this new era of Smirk, and hopefully as part of that, I can resolve the inexcusable issues you've been having.
Please email me on stephen@getsmirk.com and we'll get this resolved.
Best,
Stephen : )
A month later still not arrived and no answer to emails
I've ordered on the 5th may. No response. No product. I ordered before and got product but this time I havent. I've had no response when emailing them.
Order 65316
4 juni 2024
Review zonder uitnodiging
Antwoord van Smirk
Hi Sammie,
Firstly I cannot apologise enough for how long your messages have been left unanswered.
For context, Smiles Powder UK Limited (the original founding entity and owner of Smirk) went into receivership. After a very lengthy and complicated legal process, we are officially the new owners of Smirk!
I was a Smirk customer far before I was a Smirk user, and I truly believe in the mission and product of the brand. I'm excited to kick off this new era of Smirk, and hopefully as part of that, I can resolve the inexcusable issues you've been having.
Please email me on stephen@getsmirk.com and we'll get this resolved.
Best,
Stephen : )
Radio silence when things go wrong
Received the ultra sonic cleaner in October as a birthday present, which I was super excited about as ai was going to buy one myself. Three weeks ago it stopped working. It will no longer charge. I sent my first email to the company two weeks ago, and have sent a couple more since then with no reply. They state they respond in 48 hours. Absolute radio silence. I'm partially mad because I've just spent money on replacement heads. So I've spent £18 on three expensive toothbrushes which I could have bought from the pound shop or somewhere cheaper because the unit won't charge.
20 mei 2024
Review zonder uitnodiging
Antwoord van Smirk
Hi Megan,
Firstly I cannot apologise enough for how long your messages have been left unanswered.
For context, Smiles Powder UK Limited (the original founding entity and owner of Smirk) went into receivership. After a very lengthy and complicated legal process, we are officially the new owners of Smirk!
I was a Smirk customer far before I was a Smirk user, and I truly believe in the mission and product of the brand. I'm excited to kick off this new era of Smirk, and hopefully as part of that, I can resolve the inexcusable issues you've been having.
Please email me on stephen@getsmirk.com and we'll get this resolved.
Best,
Stephen : )
Standards have slid big time
Standards have slid big time. Ordered and never received item. No one returns emails how very rude. Don't waste your hard earned money on this company. What's happened to you Smirk you use to be A class now you're scrapping the bottom of the barrel instead of cleaning someone's teeth with your PAP Pro Powder.
27 mei 2024
Review zonder uitnodiging
Antwoord van Smirk
Hi Lisa,
Firstly I cannot apologise enough for how long your messages have been left unanswered.
For context, Smiles Powder UK Limited (the original founding entity and owner of Smirk) went into receivership. After a very lengthy and complicated legal process, we are officially the new owners of Smirk!
I was a Smirk customer far before I was a Smirk user, and I truly believe in the mission and product of the brand. I'm excited to kick off this new era of Smirk, and hopefully as part of that, I can resolve the inexcusable issues you've been having.
Please email me on stephen@getsmirk.com and we'll get this resolved.
Best,
Stephen : )
Ordered toothbrush and whitening kit.
Ordered toothbrush and whitening kit.. £69.99. It never arrived and when I e mailed noone replied. I am obviously disappointed and hoping if I write this review I might get a response?!
20 mei 2024
Review zonder uitnodiging
Antwoord van Smirk
Hi Emma,
Firstly I cannot apologise enough for how long your messages have been left unanswered.
For context, Smiles Powder UK Limited (the original founding entity and owner of Smirk) went into receivership. After a very lengthy and complicated legal process, we are officially the new owners of Smirk!
I was a Smirk customer far before I was a Smirk user, and I truly believe in the mission and product of the brand. I'm excited to kick off this new era of Smirk, and hopefully as part of that, I can resolve the inexcusable issues you've been having.
Please email me on stephen@getsmirk.com and we'll get this resolved.
Best,
Stephen : )
Awful company
I ordered from here 5 weeks ago . To be told my order was delayed by dpd mix up .
I get no response from emails, still waiting for a refund. Will never order from this company again . Avoid
2 juni 2024
Review zonder uitnodiging
Antwoord van Smirk
Hi Tanya,
Firstly I cannot apologise enough for how long your messages have been left unanswered.
For context, Smiles Powder UK Limited (the original founding entity and owner of Smirk) went into receivership. After a very lengthy and complicated legal process, we are officially the new owners of Smirk!
I was a Smirk customer far before I was a Smirk user, and I truly believe in the mission and product of the brand. I'm excited to kick off this new era of Smirk, and hopefully as part of that, I can resolve the inexcusable issues you've been having.
Please email me on stephen@getsmirk.com and we'll get this resolved.
Best,
Stephen : )
Ordered 2 weeks ago nothing has been…
Ordered 2 weeks ago nothing has been received and zero response from the website or email. Will have to go via PayPal to get a refund. Not happy as second order and needed the replacement brush heads!
2 juni 2024
Review zonder uitnodiging
Antwoord van Smirk
Hi Laura,
Firstly I cannot apologise enough for how long your messages have been left unanswered.
For context, Smiles Powder UK Limited (the original founding entity and owner of Smirk) went into receivership. After a very lengthy and complicated legal process, we are officially the new owners of Smirk!
I was a Smirk customer far before I was a Smirk user, and I truly believe in the mission and product of the brand. I'm excited to kick off this new era of Smirk, and hopefully as part of that, I can resolve the inexcusable issues you've been having.
Please email me on stephen@getsmirk.com and we'll get this resolved.
Best,
Stephen : )
I placed an order on 13th May and have…
I placed an order on 13th May and have still not received my goods or any notification of despatch. Like others I have emailed and messaged to no avail. I have ordered previously without any issues so I’m extremely disappointed with the level of customer service, I wil be claiming my money back through the bank
31 mei 2024
Review zonder uitnodiging
Antwoord van Smirk
Hi Sally,
Firstly I cannot apologise enough for how long your messages have been left unanswered.
For context, Smiles Powder UK Limited (the original founding entity and owner of Smirk) went into receivership. After a very lengthy and complicated legal process, we are officially the new owners of Smirk!
I was a Smirk customer far before I was a Smirk user, and I truly believe in the mission and product of the brand. I'm excited to kick off this new era of Smirk, and hopefully as part of that, I can resolve the inexcusable issues you've been having.
Please email me on stephen@getsmirk.com and we'll get this resolved.
Best,
Stephen : )
Took payment but never sent the order
I ordered an ultra sonic cleaner from Smirk with next day delivery. It’s almost a month later and I’ve never received my order. I emailed after two weeks and was told there had been a mix up with labels but the product should be with me soon. I didn’t hear anything for another week, when I emailed again asking for a refund I was ignored. I feel like I’ve been scammed and I would never order anything from Smirk again.
23 mei 2024
Review zonder uitnodiging
Antwoord van Smirk
Hi Eli,
Firstly I cannot apologise enough for how long your messages have been left unanswered.
For context, Smiles Powder UK Limited (the original founding entity and owner of Smirk) went into receivership. After a very lengthy and complicated legal process, we are officially the new owners of Smirk!
I was a Smirk customer far before I was a Smirk user, and I truly believe in the mission and product of the brand. I'm excited to kick off this new era of Smirk, and hopefully as part of that, I can resolve the inexcusable issues you've been having.
Please email me on stephen@getsmirk.com and we'll get this resolved.
Best,
Stephen : )
Do Not Order
Ordered this product to try on the 9th May and didn't recieve any shipping details just that they had taken the money for it. I contacted twice through email with no correspondence back. I raised a claim with PayPal who sided in my favour and returned my refund.
9 mei 2024
Review zonder uitnodiging
Antwoord van Smirk
Hi Mel,
Firstly I cannot apologise enough for how long your messages have been left unanswered.
For context, Smiles Powder UK Limited (the original founding entity and owner of Smirk) went into receivership. After a very lengthy and complicated legal process, we are officially the new owners of Smirk!
I was a Smirk customer far before I was a Smirk user, and I truly believe in the mission and product of the brand. I'm excited to kick off this new era of Smirk, and hopefully as part of that, I can resolve the inexcusable issues you've been having.
Please email me on stephen@getsmirk.com and we'll get this resolved.
Best,
Stephen : )
Like everyone else
Like everyone else. Placed order 1 May. Nothing has arrived. Emails go unanswered. There is no number to phone. Will now report to bank.
I will say tho that if received, the product is good as I had it at Christmas... this time I wanted to get it for a friend's birthday and didn't receive it so cross about that and having no response!
22 mei 2024
Review zonder uitnodiging
Antwoord van Smirk
Hi Lorraine,
Firstly I cannot apologise enough for how long your messages have been left unanswered.
For context, Smiles Powder UK Limited (the original founding entity and owner of Smirk) went into receivership. After a very lengthy and complicated legal process, we are officially the new owners of Smirk!
I was a Smirk customer far before I was a Smirk user, and I truly believe in the mission and product of the brand. I'm excited to kick off this new era of Smirk, and hopefully as part of that, I can resolve the inexcusable issues you've been having.
Please email me on stephen@getsmirk.com and we'll get this resolved.
Best,
Stephen : )
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