Gevi Reviews 

If I could give them 0 stars, I would. We bought a drip coffee pot machine with a built-in grinder. It started leaking water out the door that holds the coffee, the touch-screen stopped working after that. It won't work at all now. We have tried to get a replacement but they told us they didn't have it in stock in the "after-sales" department (it was bought on Amazon originally). They offered an espresso machine as a replacement. We want to be able to grind and make a pot of coffee in the same machine and that is why we bought this one to begin with and told them that, but they offered a different espresso machine. We thought about it and decided to go with the nicer one. When we told them that, it suddenly was also out of stock in the after-sales department. We'll see what they offer next, but it seems clear they just don't care about customer service.

I strongly recommend avoiding Gevi.

I purchased a Gevi Programmable Grind & Brew Coffee Maker for $142.60. The original machine failed, and the replacement machine also failed while my warranty was still active. Gevi had previously confirmed in writing that my warranty remained valid through September 27, 2026.

Despite that, Gevi refused to provide another warranty solution, claiming its “current policy” only permits one complimentary replacement. The warranty terms available when I purchased the machine did not state that coverage ended after one replacement. Instead of standing behind a second defective machine, Gevi offered me a discount so I could spend even more money buying another one of its products.

After two failed machines, I requested a refund. Gevi still would not resolve the issue, so I filed a complaint with the Better Business Bureau.

My experience has been disappointing from beginning to end: unreliable products, warranty terms that appear to change after purchase, and customer service that expects customers to pay again when a warranty replacement also fails. Future buyers should think carefully before purchasing from Gevi. A warranty means very little if the company refuses to stand behind its replacement product.

Horrible customer service. They are frauds. My ice machine began to leak water from the bottom and it seemed like they were going to do the right thing. But once I received the replacement machine, it held half the ice my original machine did and then when I asked for the same machine to be replaced or at least a machine similar, they told me the machine wasn’t approved in the inventory as a replacement machine. In other words, you’re going to get a way less quality machine for your replacement. Horrible service. You spend $500 for an ice machine, but no real protection for your purchase . I will never again purchase from this company.

Bought a Gevi GIMN-1000B nugget ice maker on gevi.com (order #9883, July 2025, $335.43). Original unit failed (flashing water light / overflow). Warranty replacement (FedEx 874352000293) arrived DOA — pump not circulating, insufficient-water error. After troubleshooting they refused another free replacement (claimed 1-year warranty from original purchase) and only offered discount codes to buy another machine. I asked for a working unit or refund; they would not provide either. Filed BBB complaint and chargeback. Do not buy if you need the product to actually work.

Brandon Hudson, Asheville, NC.

Last week I ordered a Gevi GrindMaster Ultimate Stepless Coffee Grinder VelPro 400 NEW from their website. When I finally received it today I was horrified to see it hadn’t been finished at the factory. It was missing the complete front panel and all the wires and electrical was hanging out. This isn’t a panel that just fell off in shipping. This is the front panel of the machine that was never put on the machine and was never finished at the factory. It’s obvious their quality control is at zero. The front of the grinder was also covered with this white glue paste. What a mess and of course their instruction manual is completely misprinted with the customer service phone number. And their customer service hours do not match what’s in their book. Now I’ve spent the last 12 hours with back-and-forth and multiple photo requests from them and now putting this off on a third-party to deal with the warranty of a brand new defective machine . Run don’t just walk away from this company.

I had a regular Gevi pot with manual buttons. I loved it. I dropped the coffee pot and the replacement Ha’s Ben out of stock for months so I bought a more advanced pot, it’s a nightmare! The time won’t set. I’ve read the instructions several times and now I can preset my coffee. Every button is sensitive. This coffee sucks.

The coffee maker stopped working after 7 months. When filling the water reservoir, the water ran straight through the machine and out the bottom. GEVI requested (through many emails) different information and videos. They said they could not refund my money but would replace it. I took the machine to the dump. Then they came back AGAIN and said they wanted a video of me cutting the power cord. Too late. And now they refused to honor their earlier offer. I'm the customer, yet I've been serving them over several weeks of sending this numbers, pictures, and videos to no end. Horrible customer service - out of Hong Kong. Buy American, folks! Enough of their nonsense!

Three failed coffee makers in as many years. All the same grind and brew product, and each began leaking water from the bottom of the tank within one year of purchase. Contacting Gevi was useless.I have learned my lesson, and will stay far away from these coffee makers.

The machine we purchased, the Gevi 2 nugget ice maker started making horrible, loud creaking noises after about 3 months. We descaled it and after 2 weeks, it started again. The noise was just awful. It was outside of Amazons return time frame, so we had to look at their returns policy which, it turns out, you have to ship it all the way to California at YOUR expense. Just writing it off as a bad experience and throwing it out in the trash where it belongs.

On 10/24/2025 I purchased a Gevi brand Espresso Machine

I didn't get a receipt, order number, tracking number or anything. 13 days later it showed up. It is not a sturdy machine and they neglected to post CLEARLY that I need an adjustable bean grinder. Bottom line, I don’t like it.

I contacted support via chat, asking for a refund and was asked for the order number. I said, I never got one and gave her my email and home address thinking they should be able to pull it up from that. Nope. I was told to contact support, which I did.

I said in my email that due to their lack of communication (I had emailed them asking for a tracking number and never got the dignity of a response) and the product was not to my liking, I want a refund.

They asked for a description of the issue. I told them it does not fit my needs and I don’t like it.

The following is the gist of their response:

Hello Brian

From your description, it is not clear that the machine has a "hardware failure" (such as damaged parts, functional failure, and other problems that meet product quality defects). It is more likely that the machine's design characteristics and operating logic do not match your usage needs and expectations.

We truly value your trust in Gevi, and we want to work with you to turn this experience around. To show our commitment to making things right, we’d like to offer you two options that we hope feel fair:

If you’re open to keeping your current order, we’d be happy to issue 12 packs of descaler (A $20 package) as a gesture of apology for any inconvenience you’ve faced. This way, you can continue using the product without extra hassle—and we hope this small adjustment helps you enjoy its features fully.

If you still prefer a full refund, we want to be transparent with you upfront (per our official website policy for non-functional returns): We would need to deduct 50% of the order amount, and the return shipping fee would be covered by you. We know this isn’t ideal, and we wish we could adjust these terms—but these guidelines help us maintain consistent support for all customers, ensuring everyone receives fair treatment.

And since we are not the seller of the insurance, the purchased insurance will not be refunded.

We’d hate to see you go, but ultimately, we want you to choose what works best for you. If you have questions about either option, or need help with next steps, please don’t hesitate to reach out—we’re here to assist you right away.

Thank you for giving us the chance to make this right.

The worst company I ever have to deal with. Don't buy anything from them. They don't stand behind their warranty and my ice maker stopped working after 5 months and they refused to replace or fix it.

This company sent us the first unit in July of 2024. That unit died within a few months. They sent a replacement unit, which also failed. They sent another unit and upgraded it to their newer model. That model has now also failed. They refuse to stand behind their warranty, and even though I am covered until Oct. 18th, 2025, they will not provide any resolution.

My son received a Gevi espresso maker as a gift. Within 9 months, the machine stopped brewing. He had been cleaning it regularly per the instructions, and operating it per the manufacturer's recommendations. I submitted a help ticket to Gevi, and the only way anyone would help me was if I created an online account and sent in numerous emails with purchase details and videos of the machine not working. I was happy to do so in order to receive a solution to the problem and, if necessary, an option to purchase any necessary replacement parts if not covered by a warranty. Because of the fact that this machine was purchased on eBay, Gevi refused to give me any information as to what the problem was, how to fix it, and if a replacement part was needed. They told me to contact the eBay seller for after-purchase services, which is not an option. I am appalled at how abruptly this company dismissed my request for help. Regardless of the platform in which the espresso machine was purchased, the manufacturer should still attempt to offer a way for me to get their product back to working order. I refuse to buy anything more from this company.

I'm so disappointed with this company and their products. I bought the coffee machine with the built in grinder for it to completely stop brewing and water pouring out of the reservoir all over my counter. 5 months of owning it and proper care. They replaced it after having to send pictures and videos. 2 week process to get it. The same thing happens just under 3 months later! I had been told that the warranty doesn't reset. I thought naturally that the warranty would still be honored due to that. NOPE! Nothing. Stay far away from this sham of a company.

I purchased the Geri 2 in 1 Smart Drip Coffee Machine in Oct on Amazon. My thought was that it would save me counter space in my new, smaller home. As I was busy moving and traveling, I didn’t start using it immediately.
Since I’ve begun to use it, I’ve had nothing but problems. Especially with the grinder.
I’ve never been able to use the grind size button as it will not move. Then the grinder clogged and there were no clear instructions as to how to unclog it.
I’m now grinding my own coffee to add. I’ve noticed that the warming plate doesn’t keep the coffee warm enough & I have to microwave it.
This is not a good product. Not user friendly and sorry I brought it.

Terrible warranty. Tried to blame me. Accused me of two things which were not true. Offered $100 for a $400 unit.