I ordered this physical gift card in the amount of $200. Went to the website it states on the back of the card and registered it. Showed my balance and everything. Went to use it the next day and it... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
mucho cuidado con estas ratas, le haran perder su tiempo si mira mi mensaje no compre tarjetas regalo con esta empresa salen errores a cada rato y para solucionarlos es un proceso engorroso. repito no... Toon meer
Bedrijf heeft geantwoord
SCAMMED OUT OF MY MONEY Got these gift cards from an Amazon purchase from my father. Activated the card, registered a PIN number, went to use the cards, 2 different cards, one for $200, one for $... Toon meer
Bedrijf heeft geantwoord
I have a visa gift card I purchased from Kroger and it is managed by giftcardmall.com. Somebody hacked the card by logging into giftcardmall.com and registered it under their phone number and name.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Welcome to GiftCardMall.com, where we help you create gifts as unique as your loved ones. From custom Visa Gift Cards to store gift cards and e-gift cards, we are your one stop shop for celebrating individuals. Want to know more about our company and how we’re active in our community? Connect with us on social media, read our blog and past press releases. If you are looking for cards for your business, visit our corporate site OmniCard.com where you can find incentive cards and professional greeting cards.
Contactgegevens
1,2
Zeer slecht
2K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Got (2) 50$ gift cards from work
Got 2 50$ gift cards from work. Tried 6 different places none of them work. All declined. So embarrassing. I will make sure my company doesn’t use them again.
Their team is responding below but nobody is actually sending me an email as they’re promising down below. Unbelievable. Nowhere to respond to their response either.
20 december 2025
Review zonder uitnodiging
Antwoord van Gift Card Mall
Hello,
Thank you for sharing your experience with us. We’re very sorry to hear that your gift cards were declined and understand how frustrating and embarrassing that must have been. We’d like to look into this and help resolve the issue as quickly as possible. Please check your email for a message from noreply.notifications@trustpilot.com, as we’ve reached out to gather the necessary details to assist you. Your feedback is important, and we appreciate the opportunity to make this right.
Warm regards,
Josh R.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 12/23/2025:**
Hello, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Giftcardmall.com
FRAUD FRAUD FAKE FAKE
You wack jobs ripped off my mom stole her money when she ordered two 100 dollar gift cards you really are pathetic using people disgusting a**holes you took advantage of my mom and stole her money I hardly had anything 100.00 gift card 11.00 that's what was on it the other was latterly empty so two 50.00 gift cards I got 11.00 FRAUD YOU ARE FRAUD COWARD for stealing money from innocent people I wish someone could shut down this fake company should put you on a scam show called trafficked we're frauds get shown to the world
19 december 2025
Review zonder uitnodiging
Antwoord van Gift Card Mall
Dear Dawn,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and understand how frustrating this must be. We’d like to investigate this further and help resolve the issue as quickly as possible. Please check your email for a message from noreply.notifications@trustpilot.com, as we’ve reached out to gather the necessary details to assist you. Your satisfaction matters to us, and we appreciate the opportunity to make this right.
Warm regards,
Josh R.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 12/23/2025:**
Hello Dawn, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Giftcardmall.com
I received a $200 GiftCard Mall card as…
I received a $200 GiftCard Mall card as a work bonus, and within five minutes of activating it, the entire balance was gone. I did not use the card or share the details with anyone.
I reported the issue immediately. It has now been 30 days, and I have received no resolution, no replacement, and no meaningful update. Customer service has been slow and unhelpful, offering no clear explanation or timeline.
This appears to be either fraud or a serious system failure, yet GiftCard Mall has shown no urgency in resolving it. For a company that handles prepaid cards, this level of security and customer support is unacceptable.
I would not recommend GiftCard Mall, especially for high-value cards. If something goes wrong, you may be left without your money and without answers.
26 november 2025
Review zonder uitnodiging
Antwoord van Gift Card Mall
Dear Brandon,
Thank you for sharing your experience. We’re truly sorry to hear about the issues you’ve encountered with your gift card and the delay in resolution. This is not the level of service we aim to provide, and we understand how frustrating this must be. To assist you further, please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some details to investigate and resolve this matter promptly. We appreciate your patience and the opportunity to make this right.
Warm regards,
Josh R.
Giftcardmall.com
12 cent balance bogus charges when registering
Registered card on the website they provided and within minutes there were bogus charges to it. What a scam. The card packaging had never been opened.
10 december 2025
Review zonder uitnodiging
Antwoord van Gift Card Mall
Hello Linda,
Thank you for sharing your experience. We understand your concern regarding the unexpected charges and want to assist you further. Please check your email for a message from noreply.notifications@trustpilot.com, as we need some additional details to investigate and resolve this issue promptly. Your feedback is important to us, and we appreciate the opportunity to make this right.
Regards,
Maurice V.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 12/18/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Giftcardmall.com
Received a gift card and tried to register
Received a gift card and tried to register card. Couldn’t do it online since it wanted the 16 digit card number and my card only had a 15 digit card number.
I called customer service (not accurately named) and waited for 15 minutes. Finally spoke with someone who then transferred my to someone else that didn’t answer the phone - after 20 minutes I hung up. I imagine the company is very profitable with people giving them money then never having to return any.
17 december 2025
Review zonder uitnodiging
Antwoord van Gift Card Mall
Hello Bill,
Thank you for sharing your experience. We’re sorry to hear about the difficulties you encountered with registering your gift card and reaching our support team. We truly value your feedback and want to resolve this for you. Please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some details to assist you further. Your satisfaction is important to us, and we appreciate the opportunity to make this right.
Regards,
Maurice V.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL 12/23/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-(877) 944-3822; our team will help you.
Maurice V.
Giftcardmall.com
I received a gift card from my employer…
I received a gift card from my employer for 300.00. Went to the website to register my card. While in the parking lot of the mall. I tried to use it but it kept declining. I called to check the balance, 299.00 was charged by a reseller company immediately after I registered the card. Now I have to wait 90 days for a response to my dispute. This is beyond frustrating.
7 december 2025
Review zonder uitnodiging
Antwoord van Gift Card Mall
Dear Cheri,
Thank you for sharing your experience with us. We’re truly sorry to hear about the unauthorized charge and the frustration caused by the dispute process. We understand how important it is to have quick access to your funds, and we want to help resolve this as soon as possible. Please check your email for a message from noreply.notifications@trustpilot.com, as we need some additional details to assist you further. Your feedback matters, and we appreciate your patience while we work to make this right.
Warm regards,
Josh R.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 12/17/2025:**
Hello Cheri, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Giftcardmall.com
My amount was $100 when I used my gift…
My amount was $100 when I used my gift card to check in to their website. I went shopping, and by the time I checked out in Pittsburgh, my card had been used by someone in California. It was awkward and painful. Don't use their website to check your balance, let the store do it for you.
12 december 2025
Review zonder uitnodiging
Antwoord van Gift Card Mall
Hello Grace,
Thank you for sharing your experience with us. We understand how concerning this situation must have been, and we truly appreciate your feedback. To assist you further and investigate what happened, please check your email for a message from noreply.notifications@trustpilot.com and provide the requested details. Your security and satisfaction are very important to us, and we want to resolve this as quickly as possible.
Warm regards,
Maurice V.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 12/16/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Giftcardmall.com
Horrible
Grandmother got me a visa for christmas, and I was trying to order something, and I check my balance and an unauthorized transaction was made for over 3/4 of my original balance!!! DO NOT USE!
9 december 2025
Review zonder uitnodiging
Antwoord van Gift Card Mall
Dear Abby,
Thank you for sharing your feedback with us. We’re truly sorry to hear about the unauthorized transaction and the inconvenience this has caused. To help us investigate and resolve this issue, please check your email for a message from noreply.notifications@trustpilot.com, which includes instructions for securely providing your details. Once we receive that information, we’ll work quickly to assist you.
Warm regards,
Josh R.
Giftcardmall.com
Recieved a gift card as a present
Recieved a gift card as a present. I registered the gift card through the correct website. Tried to use the card 30 mimutes later. The transaction was declined. I checked the balance and there was a transaction for the total amount on the card made to Bet Rivers.com in Chicago, I live in Texas. When I tried to dispute the charge via phone. There was a message that thier registration portal had issues. There were addtional securtiy messures that were not there when I activated the card. They were either Hacked and haven't reported it or they know anout the scammers. Do not buy these as gifts. They are a complete scam. I sugest everyone that's been scammed to file a report to the FTC as I am. They can't refund the money but maybe they can stop the scam from happing to someone else.
Edited to add: Maurice From giftcard mall has reached out through trust pilot. Maurice if you would like to reach out and make this right you can email me with the email attached to the card ending in 4715. Reaching out through trustpilot with a link to add more details here without any specifics of what you need is unhelpful and apears to be disingenuous. I gave the date, amount of the charge, the betting site and the city it was charged in. My name is on this review. You can go through your records and find me to reach out but you haven't.
14 november 2025
Review zonder uitnodiging
Antwoord van Gift Card Mall
Hello Laura,
Thank you for sharing your experience with us. We take security concerns very seriously and want to ensure this is properly addressed. Please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some details from you to assist further. Your feedback is important, and we appreciate your patience while we work to resolve this matter.
Regards,
Maurice V.
Giftcardmall.com
Total scam and impossible to resolve
Total scam and impossible to resolve. Got 3 gift cards as a work anniversary gift, and not an insignificant amount. I did not try to activate or register any of the cards, but I did call the number to check the balance on one of the cards. Said I had a $100 balance on the card. I tried to use it at Lowes for a small purchase and was declined. I checked the balance again and it was $0. The entire amount of $100 was immediately stolen and charged to Draftkings.com. I suspect the # I called on the back of the card is a scammer # and once you enter the card information they steal the money. The cards are paper as well, not legit. It is impossible to get any kind of customer service. I'm afraid to even try to use the other cards, as they have significant balances, (allegedly). Scam company needs to be investigated and shut down.
24 november 2025
Review zonder uitnodiging
Antwoord van Gift Card Mall
Hello Justin,
Thank you for sharing your experience with us. We understand how concerning this situation must be and want to assist you as quickly as possible. Please check your email for a message from noreply.notifications@trustpilot.com, as we’ve reached out to gather the necessary details to investigate and resolve this issue. Your feedback is important to us, and we appreciate the opportunity to make this right.
Regards,
Maurice V.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 11/29/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-(877) 944-3822; our team will help you.
Maurice V.
Giftcardmall.com
This is probably the most thoughtful…
This is probably the most thoughtful scam i have ever seen. The website asks you to enter your card info, cleans the balance off the card and when you call the number on the card, it tells you to enter your information again on the keypad so they can make sure they did a good job cleaning your balance out. Total scam. Beware.
25 november 2025
Review zonder uitnodiging
Antwoord van Gift Card Mall
Hello Madashell,
Thank you for sharing your feedback. We take concerns like yours very seriously and want to ensure this is addressed promptly. Please check your email for a message from noreply.notifications@trustpilot.com, as we’ve reached out to gather additional details about your experience. Once we receive your information, we’ll investigate thoroughly and work toward a resolution. Your trust matters to us, and we appreciate the opportunity to assist you.
Regards,
Maurice V.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 11/29/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-(877) 944-3822; our team will help you.
Maurice V.
Giftcardmall.com
My attempts to reach "customer service"…
My attempts to reach "customer service" left me more anger than I was to begin with. There are several transactions on my card I DIDN'T make! On their website, I was under the impression that I could call customer service if I had any issues with the website. I call and all I get is, "thank you for calling..." an automated response designed to force me to leave personal information. They said they'd leave a form in an email for me to fill out and to return to them. They continued to say it would take up to four weeks for them to respond. I have lost $200.00 due to someone else using my card - I don't want to wait four weeks, I want to talk with a live, a real person to talk to about my issues!
18 november 2025
Review zonder uitnodiging
Antwoord van Gift Card Mall
Hello there,
Thank you for sharing your feedback. We understand how frustrating this situation must be and we truly apologize for the inconvenience. To assist you further, please check your email for a message from noreply.notifications@trustpilot.com, which contains important instructions so we can securely gather your information and investigate the issue. Your concerns are important to us, and we’re committed to resolving this as quickly as possible.
Regards,
Maurice V.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 11/22/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (888) 371-2109; our team will help you.
Maurice V.
Giftcardmall.com
To make matters worse
So today I received a very confusing email
Thank you for contacting the Cardholder Dispute team. We acknowledge receipt of your email and appreciate the opportunity to assist you.
We have successfully received your files; however, upon review, we noticed that the information on it does not match the details we have on file for the individual who initiated the dispute process.
To proceed with the right individual, we kindly ask you to verify the information or provide documentation that aligns with the original dispute request.
If the case will handle by a different person in your behalf, please reply with the following information, which the information they are asking is what I have already submitted twice ( my id , a selfie with me holding the ID I initiated the dispute what are you all doing so then I get to rep who says they couldn't see the ID well why not just say that in the email instead of making it seem like someone else is trying to complete the dispute! just send me my money that your system allows people to freely take!
7 november 2025
Review zonder uitnodiging
Antwoord van Gift Card Mall
Hello Lashundra,
Thank you for your feedback. We sincerely apologize for the confusion and frustration caused by the recent communication regarding your dispute. We understand how important this matter is to you and want to ensure it is resolved appropriately. To proceed, please check your inbox for an email from noreply.notifications@trustpilot.com, which contains instructions on how to securely provide the necessary information. Once received, we’ll be able to assist you further. Thank you for your patience and understanding.
Regards,
Maurice V.
Giftcardmall.com
What 's going on with these stores?
What 's going on with these stores?
My friend gave me a $50 gift cards. I tried to use them at two different stores, but both were declined. When I called customer service, and they said the card is still active and have money. But it still doesn't work. It feels like a scam. People pay for these cards, but the person receiving them can’t even use.
18 september 2025
Review zonder uitnodiging
Antwoord van Gift Card Mall
Hello there,
Thank you for sharing your experience, and we’re truly sorry to hear about the trouble you've had using your gift card. We understand how frustrating this must be, especially when the card shows as active but still gets declined. To assist you further, we kindly ask you to check your inbox for an email from noreply.notifications@trustpilot.com. This message contains a secure link where you can provide your details so we can investigate and resolve the issue promptly. We appreciate your patience and the opportunity to make this right.
Regards,
Maurice V.
Giftcardmall.com
I’ve tried using my gift cards numerous…
Received these cards for Christmas last year. I’ve tried using my gift cards numerous times and they keep getting declined even though money is on the gift card and I verified with merchants they accept card. Spending way too much time dealing with customer service. Interestingly enough the day following my last interaction with my gift card rep and emailing card information, the card has fraudulent charges on it. I now have to dispute charges and wait for a new card to be issued and mailed to me. I would not recommend this company to anybody.
27 oktober 2025
Review zonder uitnodiging
Antwoord van Gift Card Mall
Hello there,
Thank you for sharing your experience, and we sincerely apologize for the inconvenience you've encountered with your gift cards and the time spent with customer service. We understand how frustrating this must be. To assist you further, we’ve sent a message via Trustpilot from noreply.notifications@trustpilot.com requesting additional information. Please check your inbox and respond at your earliest convenience so we can investigate and resolve this issue promptly.
Regards,
Maurice V.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 11/11/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (888) 371-2109; our team will help you.
Maurice V.
Giftcardmall.com
200 dollars gone
I had a 200 dollar gift card and went to check my balance got a error, and then I found out the company changed the name to just gift cards.com but by the time I checked the balance over there the card had been cleared out of money
28 oktober 2025
Review zonder uitnodiging
Antwoord van Gift Card Mall
Hello Samuel,
Thank you for sharing your experience. We sincerely apologize for the inconvenience you've encountered while trying to check your gift card balance. We understand how frustrating this situation must be. To assist you further, we kindly ask you to check your inbox for a message from noreply.notifications@trustpilot.com, where we’ve requested additional information to help resolve this matter. Your satisfaction is important to us, and we’re committed to investigating this issue thoroughly.
Warm regards,
Maurice V.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 11/04/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (888) 371-2109; our team will help you.
Maurice V.
Giftcardmall.com
NOT AGAIN
My mother sent me one for Christmas 12/25/24, I JUST NOW remembered I had it. I thought awesome! $50 cool! Nope.... Someone had gotten a hold of it (shipped through Amazon) made a bunch of online gaming purchases. I'm currently still on hold (after an hour) and no one can tell me why or how... They just keep transferring me. They don't care and at 8am on a Sunday, they are making me feel like an inconvenience for something I didn't even do.
UPDATE- They just called me back with no answer on the other end, so I had to get back in the wait line on the phone. UNPROFESSIONAL AND WILL NOT EVER USE THIS COMPANY AGAIN!!!
UPDATE2- Got to talk to a supervisor and now "they are making an exception" for my troubles. Also, fast tracking the replacement.
UPDATE #3: 2 MONTHS LATER HAVE YET TO RECEIVE A GIFT CARD!
24 augustus 2025
Review zonder uitnodiging
Antwoord van Gift Card Mall
Hello Jessica,
Thank you for sharing your detailed experience—we’re truly sorry to hear about the unauthorized transactions on your gift card, the long hold times, and the ongoing delay in receiving your replacement card. We completely understand how frustrating this situation has been, especially after multiple follow-ups and mixed communication. We’d like to look into this further and make sure your concern is properly resolved. Please check your inbox for a message from noreply.notifications@trustpilot.com
and respond with your details so we can investigate and assist you directly.
Warm regards,
Gaby S.
Giftcardmall.com
Pure scam
Pure scam. Received a card, cant use it. Customer service says it was blocked but can't say why and nothing they can do about it.
12 oktober 2025
Review zonder uitnodiging
Antwoord van Gift Card Mall
Dear Laura,
Thank you for sharing your experience. We're truly sorry to hear that your card was blocked and that our customer service team couldn’t provide a clear resolution at the time. We understand how frustrating this must be, and we want to help make things right. To proceed, please check your inbox for a message from noreply.notifications@trustpilot.com—we’ve sent a request to gather more details so we can investigate further and assist you directly. We appreciate your patience and the opportunity to improve your experience.
Warm regards,
Josh R.
Giftcardmall.com
Just the worst thing I've ever been…
Just the worst thing I've ever been through. I'd sooner give a friend poisoned fish than any card connected to this cesspool. First the money's stolen from the account, then I report the theft, then they send the new card, but the new card retains the same amount left after thievery, then I can't sign on to the website. Would anyone consider this a good gift?
4 oktober 2025
Review zonder uitnodiging
Antwoord van Gift Card Mall
Hi Sam,
Thank you for taking the time to share your feedback. We're truly sorry to hear about the difficulties you've experienced with your gift card, including the reported theft, replacement process, and trouble accessing our website. We understand how frustrating this situation must be and want to help resolve it. To move forward, we’ve sent an email from noreply.notifications@trustpilot.com requesting additional information. Please check your inbox (and spam folder) and respond so we can assist you further. We appreciate your patience and the opportunity to make things right.
Regards,
Maurice V.
Giftcardmall.com
These cards are a total scam
These cards are a total scam, bought a DEBIT VISA card as a gift for a friend when they attempted to use it it was declined so I got the card back from her went online to check balance it said it had a balance of $100 so I tried once again to use it and was declined again so I just set it aside. Went online again to try and find out what was going on with this card and it told me it had a zero balance, a transaction had been made for the total balance at Cellcom in Richmond ???? Should have never bought a gift card from a store paid a service fee, safer sending cash as a gift
3 oktober 2025
Review zonder uitnodiging
Antwoord van Gift Card Mall
Hello Scott,
Thank you for sharing your experience, and we’re truly sorry to hear about the trouble you encountered with your Visa gift card. We understand how frustrating this situation must be, especially when the card showed a balance but was later declined. To assist you further, we kindly ask you to check your email inbox for a message from noreply.notifications@trustpilot.com, which contains a secure link where you can provide your contact details. Once we receive your information, we’ll be able to investigate the issue and work toward a resolution. We appreciate your patience and the opportunity to make this right.
Regards,
Maurice V.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 10/04/2025:**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Giftcardmall.com
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