Gini London Reviews 

Helpful customer service staff. Order returned, no refund received, one email and this was resolved within 12 hours. Great service.

I ordered two dresses from this site and only one was in the package, so I got in touch with customer service and I am so happy with how quick they got back to me and resolved the issue. Excellent customer service thank you so much.

I wanted to return the only two dresses I ordered from this company. I requested to do this as instructed on their website but never received anything back. I emailed three times to different email addresses, I also sent a copy of the tracking details but I still have not received any reply or of course my refund. I will not being using them again and I don't recommend them. Extremely unhappy with after sales service. #107421
Response to Gini London reply: The email has been sent AGAIN, the third time now to the email you gave.

This was my first time ordering from Gini London. I originally came across their products on the Matalan website, but decided to order directly from Gini London as they had a discount code available, whereas Matalan's promotion only applied to their own branded products.

When my order arrived, unfortunately two items were missing. The only contact method I could find was an email address, so I got in touch and received a very quick response. I must admit I was a little nervous at first because I only read the reviews after the issue occurred and couldn't find any other way to contact the company. That's actually one of the reasons I wanted to leave this review.

From the moment I emailed, Jiya provided nothing but outstanding 5-star customer service. She responded promptly, kept me updated, and arranged replacement items without any hassle. I genuinely could not have asked for better service.

I ordered two bikinis and I'm delighted with both of them. The quality is excellent, they fit perfectly, and they look exactly as expected.

Based on both the product quality and the exceptional customer service I received, I would definitely order from Gini London again and would highly recommend them to others.

Selected Express Delivery at the checkout when placing my order 1 week ago. Till now the order still hasn't been delivered to me and and was only handed to the courier yesterday. Poor service.

I ordered the cardigan through bohoo returned 1@back in March no refund I returned it to gini London and have not had a refund

I ordered a dress from Gini London and ordered the wrong size, I emailed them as soon as I realised my mistake got a reply immediately and they amended my order. Very impressed with the speedy way my query was dealt with.

Jiya from customer services team helped me out with my returns process( which I had purchased via Debenhams). Very efficient, quick and professional. She sent me the returns label via email as I was struggling with getting one myself via the portal.

Company facilitated a refund under unusual circumstances.

I bought a black and white striped jumper from Gini London. Straight away, the black fluffed up and merged into the white - making the jumper look terrible and unwearable. Contacted Gini, but no response. Awful quality. Avoid.

The customer service was excellent even though I used their "chat" service I was still communicating with a real person as opposed to automated answers. The person who I dealt with was Rae who was extremely helpful and a credit to the company. I would have given a five star review but unfortunately one of the items I received had a slight fault on it but in all fairness I received a refund without any problems thanks in part to Rae

Excellent purchases and service

I love the item I ordered excellent quality and fast delivery,I would order from them again

I still havent received a refund despite sending proof I had returned item with tracking reference saying its been received, im left paying for an item ive returned, as a result would not order from gini london again.

I bought a blush striped blouse, very pretty Lovely quality.

I am still waiting on my refund for order number 91559. Nearly 3 weeks for a refund is unacceptable.

Excellent customer service. My item was lost in the post but a replacement top was issued to me within 24 hours. The top I bought fitted well and is cute on. I would use this company again.

Ordered two cardigans 12 Dec 2025, returned via Royal Mail tracked a few days later. Didn't get a refund by Feb, and left a review on the 3rd. I was contact by email and then quickly refund by 5 Feb. Thank you to Rae for reaching out and resolving the issue smoothly.

Im so impressed with this company. A lovely little find. I ordered multiple sizes and was struggling to return via royal mail. I emailed Gini and the response was immediate. It was also dealt with in the email. The item I kept was lovely and true to the description. It's been a pleasure to deal with them

I had an issue with a refund that was part of a Dorothy Perkins order. After getting nowhere with DP customer service I emailed the issue straight away to Gini London and the issue was resolved in less than half an hour! Excellent service.