Description of shirts ordered completely misleading. Cheaply made with vinyl like graphics…not screen printed or dtg images. Sizing incorrect. I expressed do not ship if they were not screen print im... Toon meer
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Ordered a suit jacket and nothing like you’d expect looking at the photos. Way too small and different colour close up. Asked for a refund and instead of sending me return address, they’ve asked fo... Toon meer
Bedrijf heeft geantwoord
Das ist meine dritte Bestellung, und dieses Mal wurde sie an einen Abholort geliefert. Der Artikel kam innerhalb von zwei Wochen an. Qualität und Preis sind hervorragend, und Größe und Tragekomfort si... Toon meer
Bedrijf heeft geantwoord
Items are unusual and nice but can be a challenging fit and because i.e. not sure they make clothing for tall people? I found that the waist and chest ratio weren't favourable to me. Quality of cloth... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hi, We're GIOVANCO, Today men are becoming more conscious about what kind of fashion they’re wearing at any given time.GIOVANCO cozy & comfortable trendy apparel will meet all your demands.
Contactgegevens
Hong Kong
- support@giovanco.com
- giovanco.com
2,3
Slecht
471 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Shirts are cheap vinyl graphics
Description of shirts ordered completely misleading. Cheaply made with vinyl like graphics…not screen printed or dtg images. Sizing incorrect. I expressed do not ship if they were not screen print images when I inquired about where my order was after several weeks.
When order arrived, and I saw the quality and sizing issues, I immediately requested a return shipping label and requested 30 day refund . Waiting to see a response.
18 april 2026
Review zonder uitnodiging
Ordered a suit jacket and nothing like…
Ordered a suit jacket and nothing like you’d expect looking at the photos.
Way too small and different colour close up. Asked for a refund and instead of sending me return address, they’ve asked for photos which I’ve now sent but not heard back.
Will be going to my bank and apply for a chargeback against the purchase if I don’t hear back soon.
24 maart 2026
Review zonder uitnodiging
Antwoord van Giovanco
Hi Ray,
We’re truly sorry to hear that the color and size of the product didn’t meet your expectations. Please rest assured that our customer service team is already looking into your case.And we’ve already passed along your feedback to the departments involved so we can improve.
If you have any questions, don’t hesitate to reach out.
Giovanco Team
complaint@giovanco.com
Excellent products and very good…
Excellent products and very good communication
6 december 2025
Review zonder uitnodiging
Antwoord van Giovanco
Hi Hector,
Thank you for taking the time to share your feedback.
We're delighted to hear that you're happy with both the quality of our products and our communication.
Please don't hesitate to reach out if you need anything in the future!
Giovanco Team
complaint@giovanco.com
Don’t get fooled by the pictures
Don’t get fooled by the pictures, poor quality fabric and poor third class workmanship. Totally different. I wasted my money.
4 maart 2026
Review zonder uitnodiging
Antwoord van Giovanco
Hi Lali ,
We are truly sorry that the product you received was not as pictured and did not meet your quality expectations. We sincerely apologize for the inconvenience.
To resolve this quickly for you, please know that you are covered by our 30-day return service.
We are taking immediate action. A member of our customer service team will email you within one hour to help sort this out. Please check your email shortly for their message, and let us know if you have any questions.
We appreciate your patience and will make sure you get a satisfactory solution.
Giovanco Team
complaint@giovanco.com
Horrible quality
Horrible quality, cheap material, wrong colors, not like on photo. Returned the items, promised to pay the money bach, got just 1 usd lol.
After negative review here got rest of the money refunded immediately but not before.
12 januari 2026
Review zonder uitnodiging
Antwoord van Giovanco
Hi Herbert,
We are truly sorry that the product you received did not meet your expectations, and we sincerely apologize for any disappointment this has caused.
Regarding your refund request, we would like to assure you that we are promptly handling this matter. The correct refund amount for you should be $78.99, not the $1 you mentioned. As soon as the refund is completed, you will receive an email notification confirming it.
If you have any further questions, please don't hesitate to contact us.
Giovanco Team
complaint@giovanco.com
Good morning this is Joshua
Good morning this is Joshua, I order some stuff like 2 weeks ago I never received anything from that, so can you check for me what's going on please my email Josuepierre69@ yahoo.com
9 februari 2026
Review zonder uitnodiging
Antwoord van Giovanco
Hi Josue ,
We sincerely apologize that you haven't received your order yet. We have sent you the latest order status via complaint@giovanco.com. Please check it.
If you have any questions, please contact complaint@giovanco.com or support@giovanco.com directly.
Thank you for your understanding.
Giovanco Team
complaint@giovanco.com
The entire process was absolutely…terrible
The entire process was absolutely terrible. I purchased my items and received them weeks later. After my purchase, I had to reach out to customer service directly to get a confirmation email. After that, I had to reach out to get any sort of shipping information. When I did receive my product, it was too large despite using the measurements provided in the sizing guide. When I asked to do a return or exchange the company repeatedly try to offer me discounts in lieu of accepting the return ultimately, I had to file a dispute with my credit card company because the company was unwilling to accommodate a direct request for a return. This company is 100% a scam.
5 januari 2026
Review zonder uitnodiging
Antwoord van Giovanco
Hi Kevin,
We are very sorry for the unpleasant shopping experience you had, and we apologize for any inconvenience caused by the sizing issue and the exchange process.
Regarding the confirmation email for your order: Normally, after a payment is successfully processed, our system automatically sends a confirmation email to the email address associated with your order. If you haven't received it, we kindly suggest checking your spam or junk folder, as occasionally these emails can be filtered there.
We also want to sincerely apologize that the product you received was too large in size, and we regret that the suggestions we offered during the exchange process were not helpful or satisfactory to you. We hear your feedback, and we truly appreciate you sharing your perspective—it helps us improve how we support our customers.
The discounts is provided as a reference, especially for customers who may have difficulty returning items.
We have received you returned package. The refund has been submitted, and we have contacted the relevant departments to ensure it is handled as a priority. You will receive a notification email as soon as the refund is completed.
If there is anything else we can do for you, please don't hesitate to reach out. We're always here to listen and help.
Giovanco Team
complaint@giovanco.com
Horrible product quality
Horrible product quality. The items feel cheap and are clearly poorly made, and the sizing is completely inaccurate. I ordered multiple items and none of them fit properly.
When I contacted customer service to request an exchange or refund, they refused because I was outside their 30-day return window—despite the fact that the products were unwearable.
This experience was outrageous from start to finish. I will never purchase from this company again. Their products are low quality and absolutely not worth the money.
10 februari 2026
Review zonder uitnodiging
Antwoord van Giovanco
Hi sammy ahmad,
We are sorry to hear that the products did not meet your expectations.
We looked into your request and noticed your order was delivered on December 20th. We received your request on February 3rd, stating that only one product fit properly while the others were not, there seems to have been a delay in opening or trying the products.
Our standard policy is to accept returns within 30 days of delivery, which gives customers time to try the items.Returns can be made within 30 days from the date you've received all your items. No returns are made after 30 days from the date you've received your items.Your request falls outside the eligible return period.
Although we cannot proceed with a return, we have prepared an alternative solution for you . A separate email regarding this will be sent to you in 2 hours. Please check your email for this update .
Giovanco Team
complaint@giovanco.com
Horrible customer service
Horrible customer service. I haven’t received what I bought and they won’t answer my emails. I’m going to send one every single day though. I want my cash back but I feel like I was duped and they stole my money
Edit- I see a reply but I have tried to contact this company several times to no avail. I’ve given the email and the order number every time. I stand at they took my money - do not trust them at all. Still no reply from them.
Edit - although they say they haven’t received a order number I have sent it numerous times - I will send again but I bet I won’t hear back from them just in this forum because they avoid you - lost money - lost money they won’t refund me - don’t buy from them
17 januari 2026
Review zonder uitnodiging
Antwoord van Giovanco
Hi Caroline，
We are very sorry to hear that you haven't received your order yet.
It would be very helpful if you could send us an email containing
either the recipient's name or the order's associated email address. This will enable us to look into this for you right away.
Please email us so we can solve this for you!
Giovanco Team
complaint@giovanco.com
Edit- Update
Could you please provide your order number so that we can contact you? We didn't find any emails under your name. Thanks.
A fantastic experience
I contacted customer service, and they were always able to give me feedback very quickly. I really think it's great.
14 december 2025
Antwoord van Giovanco
Hi Sara，
Thanks for the feedback!
We're happy to hear you had a great experience with our quick and responsive customer service.
We truly appreciate you letting us know, and we’re excited to welcome you back soon!
Giovanco Team
complaint@giovanco.com
Not Happy
Jacket was too small and only offered to refund 30% of my payment.
3 februari 2026
Review zonder uitnodiging
Antwoord van Giovanco
Hi,
We are very sorry to hear that the item you received too small and are not satisfied with our service.
Please be assured that your satisfaction is our priority. Our standard 30-day return policy fully applies to this situation.To get the process started as quickly as possible, kindly email us with your order information,we will solve it asap.
Looking forward to your reply.
Giovanco Team
complaint@giovanco.com
The quality of my red double breast…
The quality of my red double breast blazer was beyond what i saw on the store. The quality is top of the line. The color was just as advertised. I will be ordering more in the near future.
3 februari 2026
Review zonder uitnodiging
Antwoord van Giovanco
Hi mike，
Thank you so much for your kind words!
It’s customers like you who inspire us to maintain our high standards in quality and accuracy. We are truly grateful for your recognition and your intention to repurchase.
We value your trust and can’t wait to assist you with your next order!
Giovanco Team
complaint@giovanco.com
Seit 2 Monate die Schuhe nicht…
Seit 2 Monate die Schuhe nicht erhalten, mehr als 10 Mails gemacht, nie eine Antwort erhalten. Die grösste abzocke.
Bitteee nicht bestellen habe über 150.- in den Sand gesetzt.
6 februari 2026
Review zonder uitnodiging
Antwoord van Giovanco
Hallo Astrit Avdij,
Es tut uns sehr leid, über die Probleme zu hören.
Wir bedauern zutiefst die Unannehmlichkeiten, die Sie erlebt haben, und wollen sofortige Schritte unternehmen, um die Situation zu beheben. Können Sie uns bitte Ihre Bestellinformationen über die unten stehende E-Mail-Adresse zur Verfügung stellen?
Ihr Feedback ist von entscheidender Bedeutung, um uns zu verbessern, und wir hoffen, dass Sie uns die Möglichkeit geben, die Dinge richtig zu machen.
Team von Giovanco
complaint@giovanco.com
False advertising about the material and clothing
Giovanco took another picture of what the clothing was supposed to look like from manlytshirts.com. i know because I have ordered several items from them. When I received my items , the green army jacket that read on their website that the material was suede. When I received the item , it was polyester. Then the second item I ordered was the blue jean fur vest. The material was not anything like what was pictured. It had places for pockets , but not even real pockets. This is literally the worst clothing I have ever received from a company. I'm writing this review so others that are shopping for clothing on this website.Please do not waste your money. The company lies about everything. If I could give them a negative 5 star rating. Please, please, please I tell you.Do not shop on this website or this company at all.You will be extremely disappointed.You will be embarrassed to wear the clothes.I don't even want to donate them to the goodwill.That's how bad they are. I immediately contacted customer service the next day.They wanted pictures of the clothing the upc tags and the original packaging that they were in. I'm sure they are going to find every which way to try not to refund my money. Also, you have to bear the return shipping.Even though they sent you c*** clothing. I wouldn't wear this clothing even if I was homeless.That's how bad it is.
5 februari 2026
Review zonder uitnodiging
Antwoord van Giovanco
Hi David，
Please accept our profound apologies for the disappointing experience.
We have taken immediate action regarding your case. The issue has been escalated and officially reported to our related departments for a thorough investigation. Our team is working to identify the root cause of this discrepancy to implement corrective measures and prevent such incidents from happening again in the future.
To resolve this for you promptly, we offer a 30-day return service for the items.Our dedicated customer service specialist has been assigned to personally follow up on your order, kindly check the emails from complaint@giovanco.com.
Thank you for your patience and understanding as we work to rectify this situation for you.
Giovanco Team
complaint@giovanco.com
Awesome shirt. Quality work.
I bought a shirt, It was the exact color that it showed in the picture. The quality was pretty good for the price point! the size was spot on. The fit is more boxy than fitted so if that is what you’re looking for these are perfect.
18 december 2025
Antwoord van Giovanco
Hi Sandra ，
Thank you for your feedback!
We're so glad the color was accurate, the quality was great for the price, and the relaxed fit was perfect for you. We appreciate you recommending it to others who prefer a looser style!
Giovanco Team
complaint@giovanco.com
Very satisfying shopping experience
Wow! Great quality and looks amazing! I get compliments everywhere I go!
5 januari 2026
Antwoord van Giovanco
Hi Dennis ，
Thank you for your review!
We pride ourselves on quality and design, so it's incredibly rewarding to hear that you're receiving so many compliments on it.
Thank you for choosing us!
Giovanco Team
complaint@giovanco.com
Giovanco Order Never Arrived
I ordered from Giovanco and 9 weeks later the item never arrived. Lodged a transaction dispute with my bank and I received a full refund. Thought I would read the reviews out of curiosity and there are no surprises to find others with a similar experience. Don’t buy anything from this online men’s clothing store.
16 december 2025
Review zonder uitnodiging
Antwoord van Giovanco
Hi GG WW，
We are very sorry to hear that you haven't received your order yet.
It would be very helpful if you could send us an email containing
either the recipient's name or the order's associated email address. This will enable us to look into this for you right away.
Please email us so we can solve this for you!
Giovanco Team
complaint@giovanco.com
First time buying here
Fits perfect. I wear a medium large. This fits perfect. Well made , genuine dungeree jacket. Overall one of my favorite jackets
26 december 2025
Antwoord van Giovanco
Hi Erma，
Thank you so much for taking the time to leave this review!
We're so glad the fit is spot-on and that you're impressed with the construction and authentic workwear vibe.Enjoy your new favorite jacket!
Giovanco Team
complaint@giovanco.com
Very Happy and highly recommend!
VERY HAPPY! Not easy to find comfortable, good fitting clothes for a man of my size that is still good quality and inexpensive. I love this stuff for living my life
29 december 2025
Antwoord van Giovanco
Hi Ashton，
Thank you for your feedback ,your words truly touched us.
Beyond fit and comfort, knowing that our clothing plays a small part in helping you "better enjoy life" is incredibly meaningful.
Thank you for letting us be a part of your comfort and joy!
Giovanco Team
complaint@giovanco.com
I made two orders two weeks ago and…
I made two orders two weeks ago and they said they were shipped but I’ve received nothing. I really don’t want an apology, I just want my order.
17 januari 2026
Review zonder uitnodiging
Antwoord van Giovanco
Hi Dell，
Please rest assured that your orders are on the way and will be delivered to you soon.
We will email you the detailed tracking information within 30 minutes. Please check your inbox for this update.
If you have any questions, please feel free to contact us at any time.
Giovanco Team
complaint@giovanco.com
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