Giraffetools Reviews 329

Had an issue with a broken hose and customer service was phenomenal! Sent pics and they warranted it just as they said they would and sent us a new one right out!

Great customer service. Had a hose issue and they promptly replaced the reel. Highly recommended

I reached out hoping to simply get replacement parts for my retractable hose, but the agent took a professional approach entirely. They assessed my situation, offered a full replacement unit at no extra cost, and handled everything seamlessly. Their professionalism, follow-through, and genuine willingness to help far exceeded my expectations. Highly recommend this company.

Had a Giraffe pressure washer for 2 years now , love it , easy to use and no getting it in and out like a normal one . Great customer service . Highly recommended

Customer support were responsive and helpful. The AI response covered the standard questions but didn't delay the real person responses either.
Looking forward to installing our new product we bought because we love prior products from Giraffe Tools.
Shipping was quick and efficient.

Liked the maintenance procedure given. It definitely picks up dirt with a rag when reeling in to prevent dirt build up in mechanism.

Excellent customer service! These guys are super helpful, and they never make you feel rushed or pressured. Very patient and understanding and are willing and able to go out of their way to help. Great product and great service when needed!

Overall great experience
My hose reel line burst and they had my replacement to my door within 1 week
I love the ease of customer service

When I had an issue they delt with it and resolved the problem quickly. I love the hose reel, Its by far one of the best ones on the market.

Got an issu with my Grandfall pump out of the warranty period and the team of giraffe was really helpful !! Thanks you again.

Kundendienst ist hervorragend, das Produkt finde ich sehr gut.

Very poor service paid for a wall mounted washer + Bracket + cover. Washer came within 1 week cover came 5 weeks later. 9 weeks on now and still no bracket. Very Poor communication. In fact very hard to contact and no communication from them . I’m getting worried if this thing ever breaks think I’m stuffed. Would like a refund for bracket I never received.

I recently purchased a retractable hose and a splitter for the tap. Set the hose pipe up, wasn't over yet moon with the quality but it does the job. However I wasn't impressed with the tap splitter at all and went to send it back.

The customer service is atrocious, you send an email, you get an automated AI reply. I have sent pictures and explanations to customer service numerous times, as there is absolutely no information or process on their website. You've no idea if a human will ever read your message as the wording of the AI reply implies that they have satisfied your enquiry. You have to pay extra for "GT CARE" which I assume you will then be prioritised, you shouldn't have to pay for basic customer support. Making it so difficult to return an unwanted item doesn't ring "trustworthy".

If you buy their products and it turns up and you like it you'll be fine. If you want to return anything, good luck. I've been trying for five days to find out how/where to do this, which is our legal right under UK law to no avail.

Update: I have now received a reply to my email in which I have been told that as I have to pay £11 for a return postage label for a small box. (The item I am sending back was £17). Absolutely ridiculous.

Placed an order over a month ago. No sign of it yet. Emailed, sent messages on live chat, Instagram and WhatsApp. No reply. Currently an hour waiting for someone to connect to live chat. Very disappointed because the machine itself is great, I ordered two covers for it. Trying to get a hold of customer service is a nightmare.

I have purchased several products from this company. I'm having trouble getting anyone to respond with fixing or replacing the product. I finally had to file a claim with the credit card company. The product doesn't work.

Excellent customer service from Giraffe Tools.

I experienced an issue with the high-pressure hose on my Grandfalls Retractable Pressure Washer G20. After contacting support and providing photos of the problem, their team responded quickly, confirmed the issue, and approved a replacement under warranty without any hassle.

The entire process was straightforward, professional, and customer-focused. They clearly explained the warranty procedure, communicated promptly, and even advised against attempting repairs for safety reasons.

It’s refreshing to see a company stand behind its products and provide such efficient support. I truly appreciate the excellent service and would not hesitate to recommend Giraffe Tools to others.

Thank you to the support team for making the warranty process easy and stress-free.

Purchased a wall mounted pressure washer after 20 mins of use the motor started smoking and no longer works.
No response from customer services via telephone, email or online contact form. Unable to send product back, so ive contacted the bank to raise a dispute which could take 6 - 8 weeks to get a refund.

I ordered a number of items from GiraffeTools for our business and home. This started a number of marketing emails from GiraffeTools and I misunderstood and thought they had not received one of my orders. This caused me to reorder and I ended up with four items and only wanted two. I tried in many ways to return the extra two items could not get an address from their website to return these items. I also attempted on many occasions to call and explain my dilemma but received two different responses to my many phone calls. One response was a recording stating nobody was available to take my call and the other version was that somebody would be with me shortly, which never occurred after long waits. The message also said I could leave a message, but even those were never returned. Check out their website, no address. I finally gave up, did consider on sending them back to China, but am further resolved to not purchase Chinese goods in the future. They take your money and disappear with NO CUSTOMER SERVICE. Stay away!!!

I ordered a garden hose that retracts and stores inside its container. Very useful. When my husband unpacked it we found a bracket missing. I emailed Giraffe Tools and they replied very promptly and sent out the bracket. They were very efficient and very kind. Highly recommended.

Great customer service,,wonderful products. I have bought several !