Gleeson Homes Reviews 

Ousterley Woods, Stanley.
Peter in the sales office has been fantastic with helping our daughter, as she is all new to this being her first home. Very helpful from start to finish.

From the start to this stage of contract exchange, Mauricia Shea have been so wonderful with her warm reception, guidance and professionalism. These have made the process so seamless for us.

Myself and my partner have recently reserved a plot at Birley Croft as first time buyers. Raul has been amazing in guiding us through the process, really informative and helpful and keen to assist with any queries we had. We have been regularly updated with the build progress and have been able to visit the site to meet the site manager and talk through the build. I would really reccomend Raul & Gleeson and we are really excited to continue along the journey!

Speaking on the phone for the first time to the site sales representative (Stella) was easy and informative. The part exchange process has been been quick and easy (so far) as we are still in the early days of our house buying a full review and opinion of Gleeson homes will follow when appropriate

I had such a quick and easy process in securing a property with Gleeson. Mauricia is an absolute star and walked us through everything and answered all our queries happily.

I recently reserved a plot at Birley Croft with Gleeson Homes, and I would like to share my experience so far.

Throughout the process, I have had the pleasure of dealing with Raul Garcia, who has represented Gleeson Homes at the Birley Croft development. From the very beginning, Raul has been extremely helpful, professional and approachable. He has always been available whenever I have had questions or needed any further information, which has made the whole process much easier and more reassuring.

Raul has always been at the end of the telephone and has responded promptly to my emails and messages. He has been very patient with me, even when I have had lots of questions, and has always taken the time to explain things clearly and provide helpful guidance and advice.

I have felt well supported throughout the reservation process, and Raul's professionalism, patience and friendly approach have made my experience with Gleeson Homes a very positive one. I would happily give Raul and Gleeson Homes five stars for the service I have received so far.

Thank you, Raul, for all your help, support and guidance throughout the process. I am really pleased to have reserved my new home at Birley Croft and look forward to continuing the journey with Gleeson Homes.

Dani and Dan
Very helpful we could ask for more
Was great many thanks

Working with Lisa at Bluebell Court to buy our home was an incredible experience from start to finish. From our very first meeting with Lisa, it was clear that her local market knowledge was strong. She guided us through the pricing strategy, explaining current neighbourhood trends. She was always available, responding promptly to my endless questions. Her skills truly shone when it came to us making the decision as to which developer we wanted to pursue, ultimately saving us money.
If you want an agent who combines expertise, dedication, and genuine care for their clients, Lisa is your go-to.

We were incredibly impressed by Jeff, the assistant site manager’s exceptional knowledge throughout the midway viewing process and the house's completion.
He is not just a site manager but someone who cares and wants their buyers to feel at home.

We want to thank Chris the senior site manager, Josh the assistant site manager and the Gleeson painter who has been such an amazing person fixing the issue identified so promptly.

This is the third new build property we have purchased and we definitely rate Gleeson as the best one of them all. They are not just a house builder but individuals who care. The team goes above and beyond, making the process smooth and stress-free.

We are thrilled with our new home and so are the children and we finally call this place our forever dream home.

Amazing experience with Sarah explaining everything about the new development and answering all my questions to my purchase highly recommend to anyone. Sarah is a lovely person and very Professional

Shelley dealt with me and she was so clear and efficient in everything she did I couldn’t ask for a better experience.

I’m a first time home buyer who felt quite nervous/ awkward going to visit show homes however I had a fantastic time look around the gleeson homes All Saints site in Ferryhill, County Durham. The show houses were a good size and beautifully decorated for all the houses we viewed. The sales executive Adrian was super friendly, charismatic and incredibly informative in explaining how buying a property with Gleeson Homes works and the different home styles available at the site and others. Adrian made me and my mother who was with me feel really relaxed and was very helpful at explaining the standard house features and the optional extras that could be added for better design/ functionality without being too pushy about anything. The amazing customer service and general affordability of the homes has led me to definitely consider buying from Gleeson Homes in the future!

Gleeson Homes Review

⭐ If I could give zero stars, I would.

If you’re considering buying a Gleeson home, here’s my advice:

Do not rush to review them after dealing with the sales team. Wait until you’ve actually lived in the house.

Because the sales experience and the experience of owning the house can be two completely different things.

When you’re buying a new build, you naturally focus on the excitement. You’re told about your lovely new home, the quality, the security, the finish and all the things that make you feel confident you’re making the right decision.

Then you get the keys.

And you start looking properly.

Our snagging list was 56 pages long.

Not 56 individual tiny cosmetic niggles. 56 pages of things requiring attention.

The problems have ranged from terrible plastering and poor finishing, holes in brand-new carpets, poor brickwork, external wall and fencing issues, damage and mess caused during remedial works, and countless other defects that simply shouldn’t be acceptable in a brand-new property.

You start wondering how some of it ever passed inspection in the first place.

And then comes the next battle: getting it fixed.

We’ve had constant promises that things would be dealt with. “We’ll get someone out.” “We’ll look into it.” “Someone will contact you.” “It’s been passed on.”

Except those promises don’t always translate into action.

And just when you finally get somewhere with someone, they leave.

Then you’re back to square one, explaining everything again, chasing again and trying to establish what you were previously promised.

It is exhausting.

And the remedial work itself hasn’t always filled us with confidence. There is a huge difference between genuinely putting something right and carrying out a quick repair that technically allows someone to say the issue has been “resolved”.

A brand-new home should not require this level of intervention.

I am not expecting perfection. I understand that new builds have snagging issues. What I do expect is a reasonable standard of workmanship.

I don’t think it’s unreasonable to expect:

• Plastering to be properly finished
• Brickwork to be properly constructed and finished
• Brand-new carpets not to have holes in them
• Fencing and walls to be properly installed
• Damage caused during remedial works to be properly dealt with
• Problems to be fixed properly rather than repeatedly patched
• Promises to actually be followed through
• Consistent communication
• And someone to actually take ownership of the problems

There has also been the ongoing issue with the security gate, which was a paid upgrade and particularly important to me as a mum. We moved in without it and have subsequently had ongoing issues with the gate, wall and surrounding fencing. Knowing that a neighbouring property received a gate free of charge has only added to the frustration.

But the gate isn’t the reason for this review.

It’s the bigger picture.

It’s buying a supposedly brand-new home and feeling like you’ve spent months fighting to get it brought up to the standard it should have been at handover.

It’s the quality of the workmanship.

It’s the sheer volume of snagging.

It’s the poor finishing.

It’s finding holes in new carpets and looking at brickwork that leaves you wondering who signed it off.

It’s the endless promises.

It’s the chasing.

It’s staff leaving and having to start the whole conversation again.

And ultimately, it’s the feeling that once the sales process is over and the keys are handed over, you have to fight to get the level of service and workmanship you should have received in the first place.

So please, if you’re considering Gleeson:

Don’t just read the reviews people leave after the sales experience.

Wait until they’ve lived there.

Wait until they’ve had their snagging inspection.

Wait until they’ve tried to get the problems fixed.

Because that’s when you find out what buying the house is actually like.

I wish we’d known then what we know now.

Considered gleesons part exchange scheme for property at Whitehaven. We had a number of meetings and discussions with Julie Beck who represented Gleesons, for that development. Julie was always helpful, courteous, and would keep us informed of developments. If she was not able to advise us accordingly, Julie would find out and return with telephone call .we also had face to face meetings and again Julie was very professional.we give five stars for our experience with Julie.

Me and my partner dropped in to look at homes on the stoneyford green site as we were looking to buy in the next year or so. Once we got chatting to Tina we realised we were closer than we thought and our first home was obtainable even sooner. A week onwards and we’ve now just reserved our first home! We can’t speak highly enough of Tina and other members of the team we’ve currently met. Tina walker has been nothing but helpful and is a credit to the gleeson team 🙂

Tina Walker at Stoneyford green has been more than amazing helping myself and my partner buying our first home! From entering the show house “just for a look around” to reserving our plot a week later. She’s more than a sales person, she’s a friend and we couldn’t have wished for anyone better to help us on our next chapter! Tina, huge thank you for all of your help and support in this process, we look forward to seeing you again soon ❤️

Sales advisor Tom who we’ve met at the Bracks Farm branch has been brilliant with us, answering all questions and finding we don’t have many questions to ask as he’s thought of everything we may want or need to know!

Stella was so efficient. She explained everything about Gleesons so thoroughly. She was so impressive. She showed us over houses and gave us options of which house we liked. We had been elsewhere to other developments but nothing was explained properly. She showed us the maps and layout of the properties. She was so honest when she answered our questions. We would highly recommend her as she was excellent to talk to, very friendly and polite. She is such a good ambassador for Gleesons. Many thanks Stella

Right from the beginning of the process Mauricia has been very helpful,friendly and professional.with her support and professional experience we went through the process with ease. Her professional advices when deciding on which extrals to go for, ,her openness to questions about mortgage from us ,her happy mood by default to welcoming us whenever we visit the office made our experience with Gleeson a delightful and memorable one. With are her splendid relationship with us all through we will be glad to refer friends and family to gleeson anytime any day.

From Akamo family

Bought our new home at Ousterley Woods Stanley Peter was fabulous from the start giving great advise and helping us through the process as it was very stressful for us as we relocated from the York area and jobs moved faster than expected . When we’re picking our extras that we wanted Peter gave some great advise on how to pick what we wanted regarding the colours for kitchen flooring ect and we have definitely not been disappointed the house looks great and feels like a home after just a few days .

I bought my home from Gleeson Homes nine months ago, and I couldn’t be happier with the experience so far. Any issues I’ve had have been very few and, when something has needed attention, it has been dealt with immediately.

The site staff and site manager have been fantastic throughout, and the customer care service has also been excellent. It’s reassuring to know that any concerns are listened to and resolved quickly.

Overall, I’ve had a really positive experience with Gleeson Homes and would happily recommend them to anyone looking to buy a new home.