Global Rokid Reviews 110

Based on their website, you are not advised this is not a fully funded company. After seeing "ROKID" online, I assumed they were a fully functioning company. No where on their site does it state there is a delay for the product. In fact, it states delivery in 7-10 days.

I placed my order and 6 weeks later still no product. After weeks of sending emails, Rokid only replies with standard copy/paste replies (as evident by emails that have dates from JANUARY) and offering false promises that my order will be out "next week". Well, here I am 6 weeks later and still no glasses and promises again by "end of month".

I disputed with my credit card for a refund. Thanks AMEX!

Will never deal with these guys again. They should be honest about product and timelines and maybe people will buy. This experience and their false timelines are unethical.

Beware of numerous hidden fees.
I requested a return within the allotted timeframe; they tried to avoid processing it, and then stopped responding to my emails.

uncapabilty team to accomplish any project. just keep you endless waitting and scam or mislead message. dont buy, dont buy , dont buy.

Once you've made your purchase, you're left to fend for yourself.
I bought my Rokid Glasses through Kickstarter and have never experienced such poor customer service. Emails are either not answered or only answered once you make them public. New promises are constantly being made about delivery times, which are then not kept. Customers are repeatedly fobbed off. No updates on missing and delayed deliveries for weeks. Stay away from these products and this manufacturer

SCAM ALERT - DO NOT BACK THIS PROJECT
I strongly urge anyone considering backing this project to reconsider. This has been a fraudulent experience from start to finish.What Happened:After my pledge was successfully funded, Rocket contacted me demanding an additional $55 for shipping - money that was never mentioned in the original campaign.

I paid this extra fee believing it would result in delivery of my glasses.Months later, I still have nothing.I've sent multiple emails requesting either my product or a refund. Rocket has ignored every single message. No response, no tracking number, no glasses, no refund.

The Real Scam:Here's the most infuriating part - the exact same Rocket AI glasses are now available on Amazon for LESS money than I paid, with next-day delivery. They clearly have inventory ready to ship, but they're choosing to sell through Amazon instead of fulfilling their obligations to the backers who funded this project in the first place.

This Affected My Family:I recommended this project to my parents based on the campaign promises. They backed it too and experienced the IDENTICAL scam - extra shipping fees demanded, payment made, zero delivery, zero communication.

Warning to Others:Do not back this company. Do not pay any "additional shipping fees"If you've already backed, file a complaint with Kickstarter and dispute the charge with your credit card company
Consider reporting to the FTC for fraud This is not a case of a project that ran into difficulties. This is a deliberate pattern of taking money from backers, ignoring them, and selling the finished product elsewhere for profit.

customer service is shocking just placed an order and there is no update. No tracking number waiting in the dark. PLEASE STAY AWAY FROM THIS COMPANY, I AM ASKING FOR A REFUND BUT THEY ARE NOT HELPING, SAYING ITS TOO LATE FOR A REFUND NEARLY 2 MONTHS AND STILL NOT RECEIVED MY ORDER

I wasn't satisfied with the product, I sent it back which is okay, happens.. But the procedure took 38 days and they sent 100$ less even the product was sent back basically the moment I used it given how poor the experience is.. Oh, and I had to pay for the shipping to back as well even though they sent less money and the shipping was expensive.. I don't recommend to order anything form this company..

Refuses to respond to emails, does not stand behind their product. Refuses to replace missing items. Takes over a month to get a reply. Zero after sales support.

No response for the item that I have return. It has been almost a month, since returning the item, and I still have not received my refund.

PROS: I live in Florida, I was in the kickstarter, port of entry was NY, but NO TARIFF charge!, No UPS service charge! Also no charge for using AI (at least so far)! They sent me the correct lens prescription and the charge cable was included! Setup was easy. Saying Hi Rokid again and again is exhausting.

CONS: I have progressive lenses and somehow there is blurry vision on anything less than 15 feet from my face. If I put the glasses on the tip of my nose it gets better or tilt my head way down, but if I turn my head or look to the side ... nausea. If I close one eye and only use one display its all very sharp. I wish I could turn off one display. Perhaps that will be possible on a future update. Fortunately for now my brain seems to be getting better at focusing.

The green light associated with photos/movies is very bright. My order is split so I don't yet have the charging case.

UNSURE: still learning how to best use the language translation, also recognizing what Im looking at, and directions ... I will update. Haven't yet tested the camera.

I'm extremely satisfied with my Rokid AI glasses! The product itself is innovative and works great for my needs. What really impressed me was their professional customer service team. When my lenses accidentally cracked, I contacted them via email and they responded incredibly quickly. Their support team was professional, understanding, and efficient. They immediately offered a replacement without any hassle. This level of customer care is rare these days. The combination of excellent product quality and outstanding customer support makes Rokid a company I highly recommend. Their quick email responses and willingness to stand behind their product with a replacement shows they truly value their customers.

I wanted better AI glasses than my Rayban Meta. I did research and decided to order the Rokid AI glasses. I was investor 6937. Rokid promised the glasses would be delivered by mid November 2025. I currently live in Egypt, and Customs here is difficult, especially with cameras. I had planned a trip to Italy and needed the glasses to be delivered to Italy prior to my trip. The trip was planned for late December. The Rokid team had not been transparent, seemingly trying to deceive customers on several issues, I learned this after ordering. When Rokid first admitted they would be delayed shipping the glasses I contacted them and explained my situation. Whenever Rokid replies to me it seems canned, as if they didn't read my email. When it became obvious that Rokid would miss their promised delivery dates, I asked them to refund me. They have a refund guarantee on the glasses, so I am not sure what their problem is. I have asked them 4 times to refund my account and they keep telling me the glasses are with the shipper. A completely irrelevant response. I cannot recommend Rokid, I do not believe their published guarantee and they are not transparent.

Expérience pour le moment satisfaisante malgré des problèmes de communication dès le départ mais pour le moment la société nous a bien envoyé les lunettes avec du retard certes et nous attendons toujours les accessoires mais je pense qu'ils le feront et ce qui est bien c'est qu'il y a plein de mise à jour mais ils doivent encore travailler dessus. Vous pouvez acheter sur ce site sans problème. Attention si vous voulez un remboursement ça sera compliqué

I want to start this by saying that I really enjoy using the glasses, they fit my lifestyle. That being said, the customer service aspect is straight garbage and in my opinion customer service is more important than the product itself. No one responds!! I have literally nothing else to say about them because I haven't received a reply from them. Then I go to the comments on Kickstarter and they haven't replied to anyone since they shipped out the glasses.
Accessories were supposed to come with the glasses but, haven't gotten one update about those even shipping. This is crazy. I lost my charger to the glasses so now I can't even use them. I purchased another cable but I can't even get in contact with them to see when they will ship it! I have been turned away from Kickstarters due to my experience here.

Urgent: Incorrect Lenses for Backer #2709

Hi Rokid Team,

I am backer number 2709, and I need to express my frustration regarding the glasses I received. While I was initially excited to receive them, I am now deeply disappointed because I cannot use them without the correct prescription lenses.

The glasses arrived with either demo lenses or incorrect prescription lenses. It is unacceptable that, despite being asked to upload my prescription information during the survey and providing the informationpromptly, the frames were shipped with demo lenses only. The shipping update in the excel file associated with update #31 clearly states that the order was made without lenses, which is incorrect. I did not order these glasses without lenses; they are completely useless to me in this state.

Furthermore, I updated my prescription strength during the survey—what was the purpose of that if it was not used? The whole campaign and the information collection process have been complicated and misleading.

I expect a prompt response and a resolution to this issue. Please send me the correct prescription lenses as soon as possible.

Regards,
Viraj

back them and bankroll their next project . unanswered missing items emails . false statements to customs resulting in large tax bills to receive your items . many customers receiving other peoples glasses prescriptions . every opportunity given to address these issues . no reply from any angle . many many dissatisfied early backers but you can buy them in a shop today !!!! subscription model announced months after backing began . avoid these guys and dont fall for the content creator promo crap they are all paid shills

It has not been sent out, nor has any message been replied to.

Rokid does not respect their early kickstarter backers. Horrible communications, they were responsive at the beginning of the campaign. But ever since they hit their funding, they stop responding to emails. I would never support this company ever again.

I’m an early Kickstarter backer (#125) and have had ongoing difficulty verifying fulfillment of my Rokid Glasses order.

My order has been marked “Shipped Out,” but the tracking number provided has only shown placeholder values (“1111,” later changed to “0”), neither of which is a valid carrier tracking number. No carrier scan or confirmation of handoff has been provided, making it impossible to independently verify shipment.

Additionally, my reward tier has been listed incorrectly despite multiple attempts to have it corrected, and direct inquiries requesting clarification have gone unanswered.

I understand delays can happen with crowdfunding and international logistics, but marking orders as shipped without verifiable tracking and failing to provide clear responses is concerning. At this point, I am simply looking for transparency, accurate status, and confirmation that fulfillment is genuinely underway.

They are highly responsible and take customer experience, feedback, and suggestions very seriously. I had a great experience with their Max 2 glasses, and now that I own their AI glasses, the support quality has remained consistently excellent so far.