Global Diagnostics International Reviews 15

5 Star Service, the Whatsapp Team was very responsive and helpful in detail, our Star Machine needed a new Hard Drive and we bought 2 new machines , definitely recommended.

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We had an excellent experience with this company and would highly recommend their services.
Their team is extremely professional, well-organized, and very clear in their communication. Responses were always prompt, and they were able to resolve our issues efficiently and effectively.

What impressed us most was their structured approach and deep technical knowledge, which gave us great confidence throughout the entire process. Every technician we worked with was helpful, patient, and highly competent.

This is truly a reliable partner and a company we would be happy to work with again.
Our sincere thanks to the entire team for their outstanding support and professionalism.

Kevin.

They have been a fantastic help getting everything set up and have been really helpful with any enquiries or issues that I have.

Easy to talk to and always happy to sort out any issues that may arise.Made life a lot easier when trying to navigate through the system. Would highly recommend them when purchasing or upgrading your Xentry diagnostic system

Their products work great, price point can’t be beat and the service when needed is the best of all, they are accurate in details, knowledgeable and timely customer experience. Best purchase for our business, thanks.

Knowledgeable team, quick resolution to my software issue.

Hi all, after I placed my order I was given the opportunity to confirm that this was actually the best option for my scenario (Small workshop specializing in Land Rover diagnostics) Super fast delivery and on my first day using the kit, the guys were there online immediately to guide me through what was unfamiliar to me.

They always get to the bottom of our issues when we run into them. They will stay late to help. We have had a lot of great help keeping our diagnostics computer up and running. They really have excellent service and are very kind. Thank you!

Great service

We have been doing business with Globaldiags for the past 3 years, and the customer care and support we received have been exceptional. Started off with a diagnostic laptop for Land Rovers, then BMW, and then recently a full OE Xentry Lite package for Mercedes. They know what they are doing as they helped our company register with Mercedes as an authorised workshop, so we can purchase genuine software subscriptions and perform online programming just like the dealers. Any issue they are connected via Teamviewer within minutes. Very efficient and no-nonsense company. Well worth the money spent. 5 star from us...CJ

We have purchased both bmw and Mercedes Benz oe diagnostics now from global diagnostics there service has been outstanding as soon as the machine came they jumped straight on team viewer and set everything up for us they where able to answer all our questions and solve all our problems every time. We get stuck they are straight back online to help it’s an outstanding customer service I would only buy my oe diagnostics from these guys

Having experienced excellent repeat business with Global Diagnostics over the past 18 months, may we take this opportunity to fully endorse the various software packages that have been purchased from them.

Supplied competitively at dealer level, they do exactly as they are supposed to which is crucial to efficient troubleshooting in the field. Their remote support is equally impressive on the rare occasion that it is needed with response instant.

We fully recommend this organisation and their continuing use of evolving products.

MD

The experiance i have had with global diagnostics is exceptional they are constantly on hand whenever ive asked for help they respond instantly. I highly reccomend them to anyone

This company is a full scam operation.
I bought their tools and software about a year ago, and from day one I had nothing but problems. Many of the programs they installed were already infected with viruses because they use cracked software from China servers. Instead of providing real working solutions, I was constantly fighting malware and system problems.

Every time I reported issues, their first reaction was to blame me. Only after I pushed hard and got angry did they admit some mistakes and make small fixes. But this was temporary — the same problems kept coming back. They only give a 30-day warranty, and after that, they try to act like nothing is their responsibility. In my case, I had to deal with problems for the entire year, and in the end they simply stopped responding, claiming it was my fault.

I want to make it very clear:

The software they sell is not original, not safe, and full of viruses.

Their so-called “support” only works if you stay silent and never complain.

When you insist on getting what you paid for, they attack you, call you abusive, and cut you off.

Their public reply to my complaint is pure nonsense — it’s just excuses to protect their image. The fact is simple: I paid for working, safe software, but what I received was infected, unreliable cracked programs and endless problems.

⚠️ Warning to others: If you value your time, money, and computer safety, do not buy from them. You will never be right in their eyes, and they will leave you with useless tools and infected software.

I absolutely do NOT recommend this company to anyone.

HI, what started off as a mercedes offline diagnostic system, quickly became a mercedes online, and a JLR online system. I have to say the hardware was faultless which I expected but during the entire process of registering me and training me in all this sort of new OEM stuff was exceptional. They were hassling me, always checking everything was good at the start as they knew this was a bit new to me compared to my autel. Its a really good team there and they really know their stuff, and there is always someone there to answer even really early as I start at 7.30am on their whatsapp group support. I just can't say anything bad except for if you read this I want a discount of my VAG online system once i have earned some money of these systems, thanks again. Its Stuart P from STC - well done guys, you delivered everything you promised and more