globtour.com Reviews 

Worst nightmare ever in Sarajevo bus driver was extremely agressional against us. Toke different route. They are not friendly at all I don’t know why flixbus is working with them it such a Shame for such a big company ! He was told me he wanted to kick me off When I was asking When we would arive ? I write an e-mail to the organisation. And then they told me it was delayed from the grens control… This is not an proffecional company but actually bad people such a shame for them !

Ovoid using this company , not sure why Flix bus uses them considering all the negative reviews
Air conditioner not working properly , most likely because they don’t maintain .
Very hot bus
Lavatory smell throughout bus
This trip Mostar to Dubrovnik wasn’t cheap ,
Surely they could do better !

Nikada više u životu neću putovati sa ovom kretenskom agencijom.

DO NOT TRUST GLOBTOUR - BUS NEVER SHOWED UP AND THEY HAVE NOT RESPONDED TO ANY OF MY EMAILS ASKING FOR COMPENSATION

Where is my response for the complaint that I made over three months ago? I was told by their AI bot after lodging a complaint that I would be contacted within 15 days of my complaint that I sent on 27.06.26 and I have received no response even after sending multiple follow up emails.

I had a bus booked from Mostar to Split through Globtour at 5pm. I arrived at 4:30pm and waited at the platform that my ticket told me to wait at until 6pm, I even tried to go to the Bus help desk but it was closed. I then went back to the help desk when it opened and the lady informed me that the bus doesn’t drive through the platform and that it had already left.

I did not do anything wrong as I arrived 30 minutes prior to departure and was waiting at the correct location that was on my ticket. She said that as the ticket was booked through Omio she didn’t know to tell the bus that passengers were waiting? This is a staff error that unfortunately affected my future travels as I had accommodation booked in Split and no accommodation for a now additional night that I had to spend in Mostar.

I wrote to request compensation through a full refund as the bus that I paid for did not show up as the Globtour staff did not properly do their job and check if there were passengers waiting. I also requested compensation for the accommodation that I have paid for and will not receive due to this error.

I HAVE RECEIVED NO RESPONSE IN OVER THREE MONTHS SHAME ON GLOBTOUR NOT TO MENTION MY GLOBTOUR BUS FROM DUBROVNIK TO MOSTAR WAS FOUR-FIVE HOURS LATE!!!

Out of pocket expense from Globtour:
Original Globtour ticket to Split: 27 euro
Accomodation missed 1 night in Split: 42.5 euro
New ticket to Split: 25 euro
Additional night of accommodation in Mostar: 20 euro

The most unfriendly bus driver. He started to push people around and was very unfriendly. Showed some hand signals towards me. He then took 20euro from me and my wife, other wise he would not allow us on bus.
Please ignore this bus service at all cost. Pick anybody else.

We book this company twice. First one from sarajevo to mostar, overall that one was ok although slightly late. The second time we book globtour was from Dubrovnik to Kotor. The driver was rude and aggressive and we were 90 minutes late from the schedule arrival time.

DO NOT use this transport!
DO NOT rely on their itinerary!
DO NOT rely on their call centres and bots!
DO NOT rely on their services.

We ended up literally stranded in Capljina, needing to reschedule our bookings, which cost a further €200 for transport. But the most disappointing was the upheaval and wasted day on our travel between (Medjujorge) Capljina and Dubrovnik, when time was limited.
BEYOND DISAPPOINTED AND DISGUSTED!

rude drivers and time table very unreliable. More than 1 hour late both times.

Catching bus from Kotor to Dubrovnik. Terrible experience- the bus was over 1 hour late leaving. Bus dirty and many seats broken. Bus driver incredibly rude!! So not use this bus company if you can help it.

Bus experience itself was fine, but my friend and I both had between 60-100 euros stolen from our bags by bus driver when we got off the bus at border control. Even though everyone was getting off the bus and everyone left their things, don’t be stupid like us and always keep all your belongings on you at all times !!!

1. The advertised journey time was 2 hours 10 minutes. We appreciate there can be unexpected delays on any journey, but this journey took close to 7 hours. There were no updates from the driver at any point whilst on board.

2. Our driver smoked and used his mobile phone whilst driving, despite there being signs displayed within the bus which said this was not allowed. Additionally, at one point the driver told another passenger they could not eat on board, but later made a stop to buy food and drink for himself which he then consumed on board. This seemed unfair, particularly in light of the extended journey time when many passengers would have expected to be able to get lunch in Kotor had we arrived on time.

We booked the trip through FlixBus, but they want nothing to do with the complaint and told us to contact the operator directly. After being told they're going to review the complaint and get back to us, they've been ignoring our emails.

Took the Globtour bus from Sarajevo to Split on 31/7/26, and writing this as we’re approaching Split. Bus is not in great condition. Clearly worn down, most seats aren’t functioning properly (either fully reclined or stuck in the highest position), no electricity in the plugs. Aircon is semi-functional, but half-way through our 7,5 hr trip a strong smell of urin started spreading from the onboard toilet. On the positive side, internet was working most of trip (until we reached Croatia). Timetable also seems very unrealistic, especially considering the new EU rules. The lines at the border weren’t event that bad for us, but it still looks like we will arrive an hr late.

The bus had neither air conditioning nor ventilation. There was no legroom, and there were no trash bags available.

We spent two hours waiting at a gas station before leaving Gacko because we had to wait for another bus, whose passengers were then transferred onto our bus. This happened twice, so instead of departing at 10:00 p.m., we didn't leave until midnight.

The driver then tried to make up for the lost time by driving far too fast, which made many of us feel sick, and I believe the driving was unsafe. He also refused to make a rest stop, so our first break was only after we had been on the bus for eight hours.

This was only my second time traveling with this company. The drivers were extremely rude, yelling and shouting at passengers because, according to one of them, he didn’t have time for breakfast.

Even if you purchase your ticket online, make sure you print it, as you may not be allowed to board without a paper copy.

The bus itself was comfortable, with air conditioning and free Wi-Fi. However, they appeared to have oversold the bus, leaving around 10 passengers standing for the long-distance journey (Split-Sarajevo). On the top of that, we traveled for 4.5–5 hours without a single toilet break, which was unacceptable.

Overall, it was a terrible experience. If you have another option, I would strongly recommend avoiding this bus company.

I dont understand this company i paid already my full ticket that included my bag and i they made hace to put it down just so they could try to chargr me thr extra fee for having your backpack in the luggage space wtf??? Then when i didnt want to pay because it felt like a scam from a guy that seemed like a random homeless person or something, then without talking english or anything started throwing my stuff on the street, fragile equipment with cameras and laptops and getting agressive with me to the point of pushing me and hitting me.
I'm very shocked for this behaviour and suggest everyone to stay away from this aggresive people.

We were not let on the bus because we needed to print the ticket? I’m travelling out of a back pack (like a lot of other people travelling) why would I be able to print it, this is a ridiculous rule that serves no purpose, the online ticket has a QR code. Driver was absolutely no help

I can't fault the drivers but whoever thought a bus could get from Sarajevo via Mostar (already 40 minutes late) to Split by 2115 hrs was smoking something. We're 90 minutes late and just how was it supposed to happen otherwise? Dreamland timetabling. (Edit: In response to the comments about luggage and printing the tickets, our driver was insisting people show him the digital version. So maybe carry both! The flixbus app very clearly states 1€ for luggage, and print OR digital. So book through them I guess.)

Poštovani,
ovaj osvrt pišem nakon tri putovanja s Globtourom od 8. do 12. srpnja, jer smatram da putnici zaslužuju sigurnost, a vi povratnu informaciju.
Prvo putovanje, 8. srpnja na relaciji Dubrovnik – Sarajevo, započelo je kašnjenjem od gotovo sat i pol. Razumijem da na granici može doći do zastoja, međutim po dolasku autobusa svjedočili smo nervozi vozača, neprimjerenom obraćanju putnicima i psovanju stranih državljana zbog karata na mobitelu. Nakon polaska vožnja je bila izrazito brza i nesigurna.
Dana 11. srpnja putovali smo iz Sarajeva u Srebrenicu na obilježavanje godišnjice genocida. Svjesni smo da je toga dana promet iznimno gust i da posao vozača nije nimalo lak. Međutim, ponovno smo imali osjećaj da se vozi prebrzo, uz nagla pretjecanja i ulaske u zavoje. Na povratku sam od straha sjela između sjedala i rukama držala glavu. Uz mene su putovale moja kći i bolesna majka, a cijelo vrijeme osjećali smo strah.
Tijekom putovanja čuli smo razgovor vozača o iznimno napornom rasporedu rada. Ako su ti navodi točni, nije teško razumjeti njihov umor i nezadovoljstvo. Međutim, bez obzira na organizaciju posla, umor vozača nikada ne smije ugroziti sigurnost putnika.
Na povratku 12. srpnja vozila su nas dvojica mlađih vozača. Vozili su smireno i odgovorno te smo napokon imali osjećaj sigurnosti. Nažalost, tijekom vožnje pukla je guma autobusa. Vozilo je nastavilo kliziti još određenu udaljenost, pojavio se gust dim, a putnici su u panici izlazili iz autobusa. Taj trenutak bio je zastrašujući.
Želim posebno zahvaliti vozaču koji je tada upravljao autobusom. Vozio je umjerenom brzinom i sam je rekao da bi posljedice bile mnogo teže da je vozio brže. Vjerujem da je upravo njegova prisebnost spriječila tragediju i na tome sam mu iskreno zahvalna.
Ovu recenziju ne pišem kako bih nekoga vrijeđala ili omalovažavala. Pišem je jer smatram da sigurnost putnika mora biti apsolutni prioritet. Kašnjenja se mogu dogoditi, kvarovi se mogu dogoditi, ali prebrza vožnja, premoreni vozači i osjećaj nesigurnosti ne bi smjeli biti dio putovanja.
Nadam se da ćete ovo shvatiti ozbiljno i poduzeti sve što je potrebno kako se nitko drugi ne bi našao u situaciji kakvu smo mi doživjeli.

We have used Globtour twice this week on a long trip. Two very different experiences!
The first time we booked via flixbus. We had to pay the driver 1€ each for our luggage and he didn't even check our ticket. The 1€ charge should be better advertised as we didn't have any cash on us, and to be allowed on the bus we had to run to an ATM just for a euro.
The second time we booked via Omio. The tickets did not say you needed to print them, but luckily another person waiting with us for the bus told us and the lady in the globtour office was nice enough to print them for us. The bus was 2.5 hours late!!! It arrived after we were supposed to be at our destination. The driver then did not accept people's QR codes if they had not printed the tickets (AGAIN- NOTHING TO SAY PRINT) and only let them on the bus if they paid him 15€ cash!
If you use globtour, print your tickets and carry cash 🙄

I see many critics in evaluations.
But my opinion from the company is different than yours, I am a French travaller who was in Bosnia. I ride on these autocar to go from Mostar to Dubrovnik.
Autocar was really comfortable and air-conditioning was working during the trip.
And I was really impressive that I not encountered any of your bad review during the trip. The driver was cool, not smoking, driving normally and made some breaks during the road.
Be careful for people riding from Mostar, ask their agency point in the main station because the autocar station isn't there but a little farther than the main station.