Glotech Repairs Reviews 8.553

Fantastic service from William! We live in the Woking area. Great communication in advance to give us a defined time of arrival, with some lead in - which is always so much appreciated when you're having any work done! Solution delivered and one happy dishwasher again.

Would thoroughly recommend!

Scott visited our home in Horsham. Absolutely fantastic job done. Efficient, and explained each step as he went along. Really impressed with the service.

Awful company to have any dealings with. Having booked a call-out for a faulty cooker (where I provided make and model details) the attending engineer was not able to undertake any inspection or diagnose a fault as he could not remove the cooker top - question what was the charge of £119.00 covering? He was in my property for no more than 10 minutes and said he had other calls he had to visit and left. The subsequent diagnosis (without any inspection) was apparently going to cost more than 60% of the cost to replace and buy new, with no certainty the diagnosis was correct. Having escalated a complaint, they took no action other than to send me the call out charge, and then it escalated to £190 and sent off to a debt collection company within less than 14 days of raising concerns.
I would avoid this company at all costs.

This company came in time slot agreed.
They quickly repaired my gas cooker .I would recommend them for repairs in the Scunthorpe area and there engineer Nick.

Huge thanks to William who was incredibly proficient, polite and knowledgeable when coming to try and repair our dishwasher in Blackwater. Easy to book in and we were able to identify the issue. Thanks to the whole team

Scott came out to look at a washing machine and was incredibly friendly, professional and helpful. Checked every possibility and gave helpful advice. Would recommend again

William very thorough and polite

When I asked for an engineer to arrive with the part I guessed would be required, in hand, I didn't really expect it to happen. But Andrew arrived bright and early and checked both the fault and the part, quickly and throughly. Soon my oven was working again and he was on his cheery way again before 09:00hrs. Fix in one visit. Excellent work and I am very pleased.

Requested a hob repair through GloTech, which they outsourced to a third party, Mix Repairs. No payment was taken at the time of online booking.

An engineer from Mix Repairs attended my property and indicated that certain parts would need to be replaced in order for the hob to be usable again. On that basis, I made payment, expecting a repair to proceed once parts were sourced.

The following day, I received an email stating that the hob was obsolete and that no parts were available. A refund was refused on the basis that I had paid for a “site visit”.

At every stage in the booking process, the service was described as a “repair”, so I reasonably expected that this was what I was paying for. Instead, I was charged without any repair being carried out.

I am now pursuing my refund from Mix Repairs through the Small Claims Court.

GloTech, as the company that sourced this contractor, I believe you should take responsibility for the firms you recommend. Since this experience, I have seen similar reports from other customers regarding Mix Repairs. At the very least, this raises serious questions about whether they should remain on your panel.

I also found the online booking process misleading, as it consistently described the service as a repair, while the key pricing condition appeared only within the T&Cs and was not prominently highlighted. The T&Cs could be accepted without needing to be viewed.

Engineer Nick, was very helpful, polite, turned up in allocated time slot and fixed my machine
Very happy
Scarborough area

Very good William is brilliant came to me in Guildford, can't fault him 10 out of.10

I live in the Guildford area,and William from Glotech came out to repair my oven. William was polite, approachable,and clearly explained me what he did.I am very happy with the service and would highly recommend William and Glotech for appliance repair

Prompt great service

This company came in the time slot allocated, kept me informed on the day of visit arranged.
There engineer nick quickly and efficiently repaired my range cooker.
Without hesitation I would recommend glotech and there engineer nick for repairs in the Bridlington and scarborough area

Excellent service. William was very polite, informative and explained the problem. Completed the necessary repair.
Will definitely reconnect the company to anyone.

Ref- 1319411

Welwyn- Hashim/Franco

This is the second time I've used this company.
Friendly, knowledgeable & will definitely be back, thanks guys.

Would recommend glotech Nick in the Driffield area. Very quick and efficient at fixing our oven. Very friendly and thorough service.

1318283 St Albans Hashim and Franko

Very helpful knew what the problem was straight away. Thank you.

Good service. Engineer very good and helpful

Great service from Jake explaining exactly what he was doing and getting on with the job will definitely use Glotech again and will recommend to any friends we all ways struggle to get people to come to Matlock definitely would recommend Jake Many thanks