GoHen Reviews 1.451

I organised my friends hen do to Bournemouth and booked all the activities through gohen. The planning went pretty smooth, one little teething problem where we were unable to upgrade some of the tickets for a dreamboys event but we managed to get a refund on some of them and book that part separately.
Our first activity on our first night which was the main event was a cheeky butler.... unfortunately this guy was anything but cheeky! He had no charisma, was very awkward and basically didn't really want to do much. We were a group of 22 ladies so thought maybe he was just a bit overwhelmed at first and tried to make him feel more comfortable. After a couple of games and a couple of trips to the toilet he seemed to get a little bit too handsy. 1 of the game forfeits was either take a shot out of his butt or a spanking, I personally don't handle shots well so chose the spanking however he hit me so hard, not in the harmless playful way we had expected that the other ladies were shocked and worried about my welfare. I had a massive angry looking handprint on my backside that remained there all night. The other ladies decided they would take a shot instead but not from his butt as they didn't want to endure this. He did however take it upon himself to slap a couple of the other ladies bums hard when they were not expecting it if they had bent over to get something so he had to be told to stop doing that as they were feeling humiliated. He also slapped me again as I lent over "to even out my marks!" Catching me on my vagina. Again he was told don't do that. He then decided to do a pull up on the doorframe frame and throw his legs over an unexpecting hens shoulders causing her to fall to the floor, he thought this was hilarious and helped her up from the floor by her boobs. This was our most Disney hen and she was absolutely mortified and embarrassed. After seeing this and having several of the ladies come to me expressing their concerns and how uncomfortable they felt, I asked him to play one of my games that wouldn't involve him touching any of the ladies he would just need to read out the answers on a card, he really didn't want to do this and told me I could do it instead. Some of the ladies tried to distract him by asking for cocktails when he offered them drinks as we had a whole cocktail section set up for him to use but again he refused and just poured them prosecco even though they don't like prosecco. We were all very relieved when he left, after 5 trips to the bathroom during the 90mins some of the ladies suspected drugs considering his behaviour.
After the weekend, I reported this to groupia with photo evidence who told me they would report it straight to the Butler company. They did this and the outcome I received was they are taking this very seriously and it was unacceptable behaviour, not the normal standard and the butler had been removed from all future bookings. As an apology they would offer a complimentary service or flowers for the bride. As the hen do was over a complimentary service was not going to work so I requested a refund instead as it affected all of the 22 hens some of which had been inappropriately touched and humiliated and not just the bride. I was then sent a half dead tiny bunch of flowers as an apology and locked out of my portal to communicate with my event manager. I managed to then communicate with the customer service department and an apology was sent for the state of the £40 flowers that had been sent and the butler company would take this up with the florist as it is not what was ordered, I was then offered £40 compensation for the hens instead of a full refund and again they are taking my complaint very seriously! £1.80 compensation per hen for the extremely uncomfortable, embarrassing experience where some were assaulted that cost around £300 is an insult and does not reflect how serious they have said they are taking it. Again I said a refund for that activity only seemed fair but I was told no more offers of compensation would be made and I would need to go through abta to dispute if I'm still not happy! We will of course be taking this further as offering £40 does not seem like they are taking the incident as seriously as they said and they could still be sending out such butlers with inappropriate behaviour. Now I understand a cheeky butler is meant to be cheeky, a bit naughty and fun but this was not it at all. Several of the ladies have experienced cheeky butlers before and agreed it was nothing like this.
I certainly wouldn't be recommending this company to anyone in the future and there was several future brides on this hen that were looking for recommendations and ideas. My advice would be do lots of research and book your own activities to avoid such shocking customer service.

Honestly Ellie was amazing. Nothing was too much trouble, any questions I had (trust me there were alot!) She was always happy to answer and would always answer quickly too. This was rhe easiest way I've ever booked a hen do before. Nothing was any trouble for her and when we arrived things were all sorted exactly as we had discussed. I'm so pleased with the experience and would definitely book again.

I had a great experience organising a hen weekend for 19 people in Brighton using Groupia/GoHen. Vicki was very helpful and promptly answered any questions I had. What I loved was that I wasn’t ever out of pocket money wise and everyone paid their own part directly with regular reminders emailed individually. There were lots of activities to choose from and the whole process was easy and stress free thank you!!

I booked with go hen and was looked after by Natalie for my friends hen party. We previously had my own hen party with go hen so this is my second great experience with them. Natalie was a brilliant help from start to finish proving quick responses, advice and guidance on the activities and reassurance closer to the hen party date. Natalie checked in on occasion to let me know if there were any questions , to just ask. Highly recommend booking with Natalie at GoHen!

Very easy, straight forward planning all in one place. Easy booking for guests, no having to chase anyone or chase anyone individually for payments as it's all in one place for all to see. Stephanie was extremely helpful with any questions we had. Highly recommend going through GoHen.

We had a great hen-do planning experience with GoHen — very prompt replies and helpful organisation for a hen-do that was put together at quite short notice (under 2 weeks)! The GoHen team was very accommodating at every stage — Sophie our event manager was very kind, responsive and eager to help. The hens had a wonderful time!

I don't usually leave reviews but this absolutely needs a shout out!
Vicki at 'Go Hen' was fantastic!!
She took all the stress out of organising this event, we had to alter times, we had a drop out and then a add on. We had a last minute cancelation with another provider, she solved the lot!

Nothing was ever to much trouble for her. She responded promptly and was always so friendly and helpful!

Thank you so much for making this such a rememberable event and stress free!!! :)

Sophie was brilliant 🤩 what a star, she helped me all the way through my booking and made it really easy to change things from uk to aboard, if I’m ever arranging another party booking I will definitely be using Sophie, I can’t thank you enough xx

Easy to contact with quick responses with all answers provided. Easy to use site with packages to make booking and payment simple

Vicki at Go Hen was amazing!! Superb activities to chose from first rate accommodation. Had the best weekend ever!! Everything flowed smoothly and although I wanted to take the credit for the weekend was all down to Go Hen and Vicki!!

Just wow! The ease and stress-free nature of GoHen made planning for a large party so easy. Sophie was just phenomenal! Nothing was too much trouble, she replied so quickly and was just so very helpful. I/we cannot thank her enough!

My experience with was amazing! The groupia team especially Sophie made my planning go so smooth and nothing was too much to ask with them. Communicating was fast and easy. They made me feel seen and heard and took into accounts my worries and expectations and smashed them out the park! 100% would recommend!!

It was so easy to organise our hen do through Go Hen, I was apprehensive at first as I wasn't sure I could trust a company to coordinate the accommodation and activities but I needn't have worried! Every single part of the weekend went perfectly, payments were super easy and our activity coordinator Stephanie was so helpful & nothing was too much trouble!

Had a great time on my friend hen and go hen were fantastic from start to finish and made everything very easy

Natalie was on hand to ask questions as needed & prompt us on timelines itineraries etc & pleasant throughout.
Go hen was a very smooth experience.
We will use again should we need to.

If you’re wondering about whether to DIY or use GoHen, please don’t hesitate to book with them! They made my booking experience so easy, and were always on hand whenever I had a query. We’ve come back from our Hen in Lisbon and had the best time! We enjoyed our activities that were recommended and our accommodation was the perfect location!
Thank you to Natalie for being on hand for my questions and helping with the booking experience

From my initial enquiry and right through until and including the event day, the team at GoHen were fantastic, I would definitely recommend and book with them again

Absolutely loved my hen do booked through these guys, had the best time and the activities were great! Definitely recommend to anyone booking a hen party!

Easy booking, great customer service and great value for money. Would recommend to anyone looking to book a hen party!

Was so easy to book a hen weekend, loads of choice, easy to add activities to personalise your weekend. Loved how each person just made their own payments as well. They were very accommodating with everything. Would highly recommend if your looking at organising a hen weekend