Great product with a great taste not too sweet. At present I am trying different products in the range so I can determine which ones I want to continue with for the future.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
La máscara de Gold Collagen es un fiasco. Vienen muy bien presentadas y embaladas como todos los productos pero concretamente la mascarilla bajo mi punto de vista no está embalada correctamente. Al po... Toon meer
Bedrijf heeft geantwoord
Taking the shots every day for a few months makes it really noticeable that it reverse some signs of aging and also gives a boost of energy. After reaching some level it stops improving but it keeps s... Toon meer
Bedrijf heeft geantwoord
I started using Gold Collagen 10 - 15 years ago because my hair was in a dreadful condition & I couldn’t grow it past shoulder length. Within 6 months, my hair started growing & became thicker. It is... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Vitamine- en supplementenwinkel
- Cosmetische producten leverancier
- Cosmetisch productleverancier
- Voedselfabrikant
Over Gold Collagen®
Geschreven door het bedrijf
GOLD COLLAGEN® is the pioneer of collagen-based liquid supplements and the only clinically proven and patented formula that stimulates natural collagen production from within.
Market leader in the UK, Italy and Spain since 2011 with a range of award-winning supplements and skin care solutions.
Working with leading academic institutes, nutrition and scientific experts, MINERVA Research Labs created with GOLD COLLAGEN® a range of collagen supplements supported by 3 European Patents, 1 US Patent, and 13 clinical studies on over 1,300 subjects, with results published in 12 peer-reviewed scientific papers and medical books. Since 2009, MINERVA Research Labs is committed to offering specialist, innovative and great-tasting collagen supplements that truly improve the health and beauty of skin, hair, joints and well-being from the inside out. GOLD COLLAGEN® is committed to the planet and uses glass bottles and fully recyclable packaging since 2011.Contactgegevens
Verenigd Koninkrijk
- gold-collagen.com
4,3
Uitstekend
335 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I haven’t received my product
I haven’t received my product. Tracking says they have left an address if a post office which I can collect from. They have left no slip and in any case I expect my parcel to be delivered to my house. Collection is totally unacceptable, is delivery driver incapable of ringing a door bell.
29 oktober 2024
Antwoord van Gold Collagen®
Dear Marie,
Thank you for taking the time to leave a review.
We sincerely apologise for the inconvenience caused by the delivery attempt. We understand your frustration regarding the delivery slip.
Please be assured that it's not our intention to inconvenience our customers.
We have escalate this issue with our delivery company and ensure that your parcel was delivered to your home address.
We have taken necessary steps to prevent such incidents in the future.
Thank you for your patience.
Best Regards,
the Gold Collagen team
I have received few bottles were broken…
I have received few bottles were broken contact the customer services very quick response and I have been sent more than what was broken
Thank you
23 oktober 2024
Antwoord van Gold Collagen®
Dear Nedzhhlya,
Thank you for taking time to leave a review.
We're sorry to hear about the broken bottles. We appreciate your understanding and patience.
It's great to know that our customer service team was able to resolve the issue quickly and efficiently.
We hope you enjoy your products.
Best Regards,
the Gold Collagen team
Fast delivery with nice packaging
Fast delivery with nice packaging. The only concern is the packaging filling isn’t sustainable material which is a shame. I recommend using something like brown paper or recyclable material instead.
19 oktober 2024
Antwoord van Gold Collagen®
Dear Xueli,
Thank you for your review.
We're glad to hear that you were satisfied with the fast delivery and packaging of your order.
While it may not appear like traditional recyclable materials, the peanut filling we use is actually biodegradable and water-soluble. This means it can be easily dissolved in water, making it environmentally friendly.
We're always looking for ways to improve our packaging practices and reduce our environmental impact.
Have a lovely day and please do not hesitate to contact our customer service if you have any concerns.
Best Regards,
the Gold Collagen team
Antwoord van Gold Collagen®
Dear Costel,
Thank you for your kind review.
We're thrilled to hear that you were satisfied with the fast delivery and the quality of our product.
Thank you for choosing GOLD COLLAGEN.
Best Regards,
the Gold Collagen team
Terrible delivery
Terrible delivery, I’ve had no communication from parcelforce with no notification or card left. I’ve tried to rebook in delivery and can’t seem to get it sorted!
17 oktober 2024
Antwoord van Gold Collagen®
Hi Phoebe,
Thank you for taking the time to leave a review.
We apologise for the inconvenience caused by the delivery issue.
We are sorry that the first delivery attempt on the 21st of October was unsuccessful. We understand how frustrating it can be when deliveries don't go as planned.
We're pleased to know that our customer service helped you to resolve the issue promptly and you have received your order.
We hope you enjoyed your goods.
Best Regards,
the Gold Collagen team
Nothing went wrong
Nothing went wrong, my personal view is to use product and then give my review.
10 oktober 2024
Antwoord van Gold Collagen®
Dear Miss Lucy,
Thank you for taking the time to share your thoughts.
We understand that you may have received a review request shortly after your order. Please note that this request was intended to gather feedback on your overall shopping experience, such as website usability, delivery speed, or customer service.
We value your honest feedback and appreciate you choosing our brand.
Best Regards,
the Gold Collagen team
Gold Collagen Hair
The experience on the website was easy and the products arrived well packaged and in good time. I have taken a subscription and intend to use it for 6 months. This should give me time to give an honest opinion of the product. It is currently too soon. It is however easy and pleasant to take. So far so good. Hoping for some positive results with my hair.
17 oktober 2024
Antwoord van Gold Collagen®
Hi Julie,
Thank you for your kind review and for choosing GOLD COLLAGEN! We're glad to hear that your experience with our website and delivery service was positive.
We look forward to hearing your thoughts on the product after your 6-month usage.
Have a lovely day.
Best Regards,
the Gold Collagen team
It is working
Delivery was smooth, and the packaging was great as well. I used it for 3 weeks I can see the improvements especially for my hair.
23 september 2024
Antwoord van Gold Collagen®
Dear Asliha,
Thank you for your wonderful review.
We're so glad to hear that our product has been working well for you and that you've noticed improvements in your hair.
Your satisfaction is our top priority, and we're committed to providing you with the best possible products and service.
Have a lovely day.
Best Regards,
the Gold Collagen team
it tastes like medicine
it tastes like medicine, i don’t now iff i will get this product again
13 oktober 2024
Antwoord van Gold Collagen®
Hi Luisa,
Thank you for taking the time to leave a review.
We're sorry to hear that you didn't enjoy the taste of our product. We appreciate your honest feedback.
We understand that taste preferences can vary, and we're always working to improve our products.
If you need further assistance, do not hesitate to contact our customer service.
Best Regards,
the Gold Collagen team
Top service & products
Great service, website is full of information and very speedy delivery.
Maybe the packaging could be less wasteful.
12 oktober 2024
Antwoord van Gold Collagen®
Dear Tatiana,
We're so glad to hear that you had a positive experience with our website and products.
We appreciate your feedback about the packaging. We're constantly working to reduce our environmental impact.
Thank you again for your review and for choosing us.
Best regards,
the Gold Collagen team
Hydrogel Mask
Very happy with the products. Love the mask, leaves my skin looking plumped and glowing.
12 oktober 2024
Antwoord van Gold Collagen®
Dear Mayia,
Thank you for your review.
We're thrilled to know that our mask is delivering the plumping and glowing results you were hoping for. It's designed to hydrate and rejuvenate the skin, and we're glad it's working its magic for you.
Have a lovely day.
Best regards,
the Gold Collagen team
Antwoord van Gold Collagen®
We're delighted to hear that you had a great experience with our service. Your satisfaction is our top priority, and we're committed to providing excellent customer care.
Great item
Easy to pick and pay, great product, lips are so much softer.
Well worth the cost
Quick delivery
29 september 2024
Antwoord van Gold Collagen®
Dear Tracey,
Thank you for your wonderful review.
We're delighted to hear that you found our product easy to purchase and that it's made a positive difference in your lips' softness.
Your satisfaction is our top priority, and we're thrilled that we could deliver on that.
Have a lovely day.
Best Regards,
the Gold Collagen team
Antwoord van Gold Collagen®
Dear Demetra,
Thank you for your positive review
We're so glad to hear that you're enjoying Gold Collagen!
Have a lovely day.
Best Regards,
the Gold Collagen team
Antwoord van Gold Collagen®
Dear Michelle,
Thank you for your review.
That's fantastic! We're delighted to hear that you're enjoying the product and experiencing positive results so quickly.
Have a lovely day.
Best Regards,
the Gold Collagen team
It seems a good product but..
It seems a good product but you need to take it for 2 or 3 months before you can evaluate the effect - after all skin and hair grow from inside out (obviously) and take that long to show results. So, why I am being asked to give a review after just a few days beats me.
I have noted the reasonable response below, but as I work with dermatologists I don't find it fits my, or their, understanding. The hair that we can see on our head is dead hair and unaffected by anything ingested. Just topical products. And with skin it's much the same - the surface layers are dead or older skin and not so affected by supplements as the new skin cells forming underneath. It's best to wait at least 2 months before commenting on the effects IMHO
30 september 2024
Antwoord van Gold Collagen®
Dear Jeanette,
We're excited to hear that you've started using our product.
We appreciate your feedback and understand that it can take time to see results, especially when it comes to skin and hair health. While individual experiences may vary, many of our customers have reported noticeable improvements within a few weeks of consistent use.
Please keep us updated on your progress.
Best Regards,
the Gold Collagen team
I have been using it for a while and I…
I have been using it for a while and I highly recommend
23 september 2024
Antwoord van Gold Collagen®
Dear Anastasia,
Thank you so much for your positive review! We're thrilled to hear that you've been enjoying our product.
Thank you for choosing GOLD COLLAGEN.
Best Regards,
the Gold Collagen team
I'm not received any order so please I…
I'm not received any order so please I want my money back thank you
27 september 2024
Antwoord van Gold Collagen®
We apologise for any inconvenience caused by the missed delivery of your order on the 3rd October. We understand your frustration.
Your order was successfully delivered on October 4th.
Thank you for your understanding.
deceptive advertising
I recently purchased a multi-dose bottle of Hairlift and discovered that its advertised 20-day supply is misleading. Comparing the recommended dosage for the multi-dose and single-dose bottles, I found that the multi-dose bottle would only last 10 days if used as intended. Customer service admitted the error and suggested doubling the dosage for the same effect. This is deceptive advertising, as the two products do not contain the same amount of active ingredients per recommended dose.
27 september 2024
Antwoord van Gold Collagen®
Dear Mr Alpay,
Thank you for taking the time to leave a review.
Our Multidose offers flexibility in dosing. While a standard 15ml serving provides 20 days of use, you can increase your intake to 2 tablespoons per day.
If you have any other concerns, please do not hesitate to contact our customer care team.
Best Regards,
the Gold Collagen team
Early days
Early days . Packaging is super and love the glass bottles. Taste is a bit sickly sweet of artificial sweetener so don’t look forward to drinking . If it works the taste would be tolerable .
26 september 2024
Antwoord van Gold Collagen®
Dear Christopher,
Thank you for your feedback.
We're glad you appreciate the packaging and the glass bottles.
We understand that taste is subjective, and we always work to improve our products. We're sorry to hear that the taste isn't to your liking. Perhaps you could try diluting it with water or adding a natural flavour enhancer to see if that helps.
Thank you for choosing GOLD COLLAGEN.
Best Regards,
the Gold Collagen team
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