Received the items as expected and in good condition. Very fast service ordered and came the following day. Very reliable.
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Lees wat reviewers zeggen
Overall I would say 5, although a 4 would also befitting. The actual prices and quality of the gold was great, but as this was my first time purchase they needed bank statements which is fine. However... Toon meer
Bedrijf heeft geantwoord
Very professional service .... so easy. Have been using this company for over 5 years now without a hitch. Every transaction is without stepping outside except for posting the letter .... all lapto... Toon meer
Good service and price. Once you’ve set-up an account it is very easy to buy at a decent price. Despatch and delivery are smooth and efficient. An impressive operation.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
GOLD.co.uk is the home of bullion investment and vaulting. We offer UK investors the opportunity to buy physical gold and silver and place it in secure allocated storage or opt for fully insured discreet home delivery.
Contactgegevens
Floor 16, Centre City Tower, B5 4UA, Birmingham, Verenigd Koninkrijk
- 0121 369 3000
- support@gold.co.uk
- gold.co.uk
4,7
Uitstekend
2K reviews
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Heeft 12% van zijn negatieve reviews beantwoord
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Excellent service and extremely…
Excellent service and extremely competitive pricing. Will most definitely return in the future. Five stars all around. Thank you!
11 september 2026
Antwoord van Gold.co.uk
Thank you for such a positive review. We’re pleased you were happy with both the service and the pricing, and it’s great to hear you’d choose Gold.co.uk again. Your five-star rating is very much appreciated.
Customer Service Team
Items received as described in the…
Items received as described in the website.
Prompt delivery with good service
Thank you team.
18 september 2026
Review zonder uitnodiging
Antwoord van Gold.co.uk
Thank you for your feedback. We’re pleased the items matched their descriptions and that you received your order promptly. We appreciate you taking the time to share your experience with Gold.co.uk.
Customer Service Team
Antwoord van Gold.co.uk
Thank you for the feedback. We’re glad everything went smoothly and that you found the service professional throughout.
Customer Service Team
Easy navigation website great products.
Easy navigation website great products.
Quick concise ordering process and thorough feedback throughout the transaction
2 september 2026
Antwoord van Gold.co.uk
Thank you for the fantastic feedback! 😊 We’re delighted to hear you found the website easy to navigate and were happy with the range of products available.
It’s also great to know you found the ordering process quick and straightforward, with clear communication throughout your transaction. We really appreciate your support.
All the best,
Customer Service Team
First time ordering
First time ordering, excellent service and delivery next day.
11 september 2026
Review zonder uitnodiging
Antwoord van Gold.co.uk
Thank you for choosing Gold.co.uk for your first order. We’re pleased to hear you had such a positive experience and that your order arrived the very next day.
Customer Service Team
Antwoord van Gold.co.uk
Thank you for your feedback! 😊 We’re pleased to hear you found the instructions clear and the service reliable and secure.
Providing a straightforward process while keeping every order handled with the appropriate level of security is really important to us. We appreciate you taking the time to share your experience.
All the best,
Customer Service Team
Simple and secure method of payment.
Simple and secure method of payment.
Very helpful assistant and I thought
reasonably priced.
Thanks for your help.
Will purchase again.
10 september 2026
Antwoord van Gold.co.uk
Thank you for your lovely feedback! 😊 We’re really pleased to hear you found the payment process simple and secure, and that our assistant was able to provide helpful support.
It’s great to know you felt the pricing was reasonable too. We really appreciate your custom and are delighted to hear you’ll be purchasing with us again.
All the best,
Customer Service Team
The whole process was simple easy and…
The whole process was simple easy and straightforward highly recommend
1 september 2026
Antwoord van Gold.co.uk
Thank you for your great feedback! 😊 We’re delighted to hear you found the whole process simple, easy and straightforward.
Making things as smooth and hassle-free as possible is exactly what we aim for, so it’s fantastic to know you had such a positive experience. Thank you for your recommendation and support.
All the best,
Customer Service Team
Good service and price.
Good service and price.
Once you’ve set-up an account it is very easy to buy at a decent price. Despatch and delivery are smooth and efficient. An impressive operation.
1 september 2026
Antwoord van Gold.co.uk
Thank you for the fantastic feedback. We’re pleased to hear you found the buying process straightforward once your account was set up, and that you were happy with both our pricing and the efficiency of our despatch and delivery service.
It’s great to hear such positive comments about the overall experience, and we really appreciate you taking the time to share them.
Customer Service Team
The service I received from company
1 september 2026
Antwoord van Gold.co.uk
If you’re starting a reply to that review, I’d keep it warm and simple:
Thank you for taking the time to share your feedback. We’re pleased to hear that you were happy with the service you received and appreciate you choosing us for your purchase.
Customer Service Team
If you have the rest of the review, send it over and I can tailor the response to it.
Antwoord van Gold.co.uk
Thank you for your feedback! 😊 We’re really pleased to hear your order arrived the very next day and that the shipping was quick and hassle-free. It’s great to know everything went smoothly with your purchase.
All the best,
Customer Service Team
Honest & Trust Worthy
I have been dealing with Gold.co.uk for a few years now, I have always found there services to be excellent. No problem is to small for them, if you have any issues, a quick phone call will put everything to right. I would highly recommend this trust worthy company.
29 augustus 2026
Antwoord van Gold.co.uk
Thank you so much for your continued support over the years! 😊 It’s fantastic to hear that you’ve consistently found our service excellent and that our team has always been there to help whenever you’ve needed us.
We really value the trust you’ve placed in Gold.co.uk, and it’s especially pleasing to know that a quick call has been enough to get things sorted when an issue has arisen. Thank you for your kind recommendation and for being such a valued customer.
All the best,
Customer Service Team
This process was seamless
This process was seamless. I phoned up, agreed terms, sent in the product and the money was in my account within three days. Stress-free and simple. Felt very confident in the company and can highly recommend them.
26 augustus 2026
Antwoord van Gold.co.uk
Thank you for taking the time to share such fantastic feedback! 😊 We’re delighted to hear how smooth and straightforward you found the whole process, from agreeing the terms over the phone to receiving your payment within just three days.
It’s great to know you felt confident dealing with us and that everything was stress-free from start to finish. We really appreciate your recommendation and your trust in our service.
All the best,
Customer Service Team
Very reliable and on-time delivery is…
Very reliable and on-time delivery is possible; it can be physically verified.
28 augustus 2026
Antwoord van Gold.co.uk
Thank you for your feedback! 😊 We’re pleased to hear you found us reliable and that your order arrived on time. We know how important it is to have confidence in a delivery, particularly when purchasing precious metals, so it’s great to know everything arrived as expected.
All the best,
Customer Service Team
Better price and faster delivery than…
Better price and faster delivery than Royal Mint. Nuff said.
28 augustus 2026
Antwoord van Gold.co.uk
Thank you for the great feedback! 😊 We’re delighted to hear you found our prices competitive and the delivery faster than expected. Sometimes there really is no need to say more! We really appreciate your support.
All the best,
Customer Service Team
Antwoord van Gold.co.uk
Thank you for your kind feedback! 😊 We’re really pleased to hear you found the process easy and our team helpful. It’s great to know we could make everything nice and straightforward for you.
All the best,
Customer Service Team
Very easy process,
27 augustus 2026
Antwoord van Gold.co.uk
Thank you for your feedback! 😊 We’re pleased to hear you found the process so easy and straightforward. We really appreciate you choosing us and taking the time to share your experience.
All the best,
Customer Service Team
Simply the Best
Staff were very friendly and helpful, and the service was very efficient.
3 september 2026
Antwoord van Gold.co.uk
Thank you for your lovely feedback 😊 We’re delighted to hear that you found our team friendly and helpful, and that the service was so efficient.
Providing a welcoming experience while keeping everything quick and straightforward is exactly what we aim for.
We really appreciate you taking the time to share your experience and your kind support.
All the best,
Customer Service Team
Antwoord van Gold.co.uk
Thank you for your continued support 😊 It’s great to hear that you’ve once again had a very good experience with us.
We really appreciate you choosing BullionByPost time and time again and taking a moment to share your feedback.
All the best,
Customer Service Team
my order was over 20k
my order was over 20k. the compa\ny did not ask foir the evidence required until the day after. this should be requested at the time the order is made
28 augustus 2026
Antwoord van Gold.co.uk
Thank you for your feedback. We completely understand why, particularly with an order of over £20,000, you would feel that any additional information required should have been requested at the point the order was placed.
We do, however, make customers aware when placing an order that some purchases may be selected for additional checks and that further information or documentation may be required before the order can be processed. These checks are not carried out on every order, so unfortunately we cannot know in advance which individual orders will require additional information.
There is also an important reason why we cannot simply complete these checks before an order is placed. Our pricing is based on the live precious metals market, and the order needs to be placed and paid for in order to secure the price at that particular point in the market. If we were to complete the checks before accepting the order, there would be no way for us to guarantee that the same metal price would still be available once those checks had been completed.
I completely appreciate that being asked for additional evidence the following day can feel frustrating, especially when you have already placed and paid for the order. However, this is why the process is structured so that the order is placed first, with additional checks only being requested where they are subsequently required.
We do appreciate your point regarding the timing and understand why you feel the information could be requested sooner. We’ll certainly take your feedback on board when reviewing how we communicate these requirements to customers.
Thank you for taking the time to share your experience and for giving us the opportunity to clarify how the process works.
All the best,
Customer Service Team
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