The lifetime warranty is a fraud. I've sent my pendants to them to exercise the warranty. They received my pendants and kept them. Its been past 3 months and all they've done is created a shipping lab... Toon meer
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Lees wat reviewers zeggen
I bought 3 custom pendants & they we’re definitely worth the wait! Beautiful jewelry very dazzling! I also bought the cuban link chains & a rope chain & those were also just as beautiful! Customer ser... Toon meer
I paid for 3-5 day shipping for non custom jewelry. This company will say the item is shipped. Start a fake shipping label with USPS as soon as they receive your order. I found out through USPS as so... Toon meer
Great product and even BETTER customer service! Excellent communication and follow up/follow through. You’re never in the dark about your purchase and if you have a question or issue they are just a q... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
At Gold Presidents, we are dedicated to delivering the finest quality designer jewelry and accessories that resonate with your unique style. With our extensive collection of iced chains, pendants, and solid gold statement pieces, we offer an unparalleled selection to fulfill your desire for luxury and elegance. Our commitment to excellence extends beyond our stunning designs. We prioritize craftsmanship, ensuring that each piece is meticulously crafted to perfection. From the finest materials to intricate details, our jewelry exudes a level of artistry that sets us apart. Customer satisfaction is at the heart of everything we do. We strive to create an exceptional shopping experience for you, providing superior customer service and support every step of the way. Our knowledgeable and friendly team is here to assist you in finding the perfect piece, answering any questions you may have, and ensuring your utmost satisfaction. At Gold Presidents, we understand the significance of trust and reliability. That's why we are proud to be a company that goes above and beyond to earn your trust. We are transparent in our business practices, providing accurate product descriptions and high-resolution images to showcase the quality and beauty of our jewelry. We believe that your experience with Gold Presidents should be nothing short of extraordinary. We invite you to explore our collection, discover the perfect pieces that reflect your individuality, and join our community of satisfied customers who have experienced the elegance and excellence that define Gold Presidents. Join us today and let us help you make a statement with jewelry that captures the essence of your style and leaves a lasting impression.
Contactgegevens
Verenigde Staten
- +1.888.214.7692
- support@goldpresidents.com
- goldpresidents.com
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Customer service was excellent and…
Customer service was excellent and quality of product was more than expected. Had to return for larger size and purchase was received back to me almost before initial purchase. Overall great experience would definitely recommend as I will definitely be purchasing again. 👍🏿👍🏿
Excellent Customer Service
Finally I got my order!!!
I ordered my last name on white gold and VVS diamonds. It was a little long process.
But! The communication with John about the process it was wonderful and right away answers! I love love love my pendent!
It’s beautifully made and the quality it’s the best! I will do business with them again!
Showered in it once and all the plating…
Showered in it once and all the plating came off.
Awesome Customer Service
Ana, is awesome! I had a little discoloration on my necklace, she walked me through everything I needed to ensure that the lifetime warranty would take effect. Very thorough. I would definitely purchase from the again.
Great customer service
I have been wearing their chain for over a year now. It’s my favorite chain to wear. I broke it last week and they honor the warranty and made quick & easy for a replacement. Great customer service, especially Tinne. Thank you!
Customer service is outstanding
Customer service is outstanding! Great communication. Amazing products
TERRIBLE! DON’T DO IT!
ordered two necklaces on April 29. On May 26, I received an email that USPS was awaiting item. On June 8, I email stating that I would like a full refund for the items I purchase since there was no movement. A customer representative, John reached out to me. He stated, Hi TheAndrea, Thank you for reaching out to us! We're sorry to hear that, I just looked at the tracking number and there is no movement. I will get this to the right person to look into it and let you know what I find out." On June 10, John stated,"if this will take a week longer, we can compensate" I emailed back on June 10, stating shipping shouldn’t take that long.
John ignored my email and I sent a follow up email on June 15, because there was still no movement. On June 15 John stated, "Hi TheAndrea, Sometimes, there are delays in the production due to the volume of customs that needed to be produced. On the tracking sheet, yours are done already and they are still looking for your items. We believe that these are done already. I am now asking what we can offer for the inconvenience. Rest assured you will have your items." On June 15, I requested a full refund again. John ignored that too.
After 23 days of no movement on the items. On June 18, John emailed me with a tracking number, "Hi TheAndrea, The item is now in transit.” After I requested for a refund TWICE because at this point, i don’t want it. He did not want to refund me. Report to the BBB.
They are fixing my jewelry and sending…
They are fixing my jewelry and sending it back to me like they said a lifetime guaranteed I recommend this.
I’ve been with this company for maybe 5…
I’ve been with this company for maybe 5 years I’ve had my family buy from them & they love it. Communication is amazing. They always give me great service & great products! I have a necklace with my initials, an anklet & a bracelet from them for years. My sister has the exact necklace with her initials & the same ankle & bracket from them also. Love love love you guys & if my jewelry happens to break or turn I always get my exchange. Thank you
Great product wonderful service I love…
Great product wonderful service I love it just what I wanted and asked for
Excellent excellent customer service…
Excellent excellent customer service and they are very prompt on any inquiry that you submit
You guys are awesome
You guys are awesome. I love everything about my chain. I lost my son Nov 9 2022 he was 16 and it’s been so hard not having him around but now I can carry my baby with me everyday, every where I go. The chain is so beautiful. The picture came out so clear. I just want to thank you so much. U guys are a blessing for people like me who only have pictures and memories.
The product I purchased from this… Cuban necklace
The product I purchased from this company was tremendous very quality jewelry. Thanks once again.
I ordered 3 pieces
I ordered 3 pc. On May 1rst just past 4a.m. My funds were collected and just before delivering I was labeled a fraud by this co. My funds were returned to me . I was totally crushed and totally humiliated. I am currently living with breast cancer, kidney disease and osteoarthritis in both knees.!! I am probably celebrating my last birthday on May 23rd.next week and that was a present for myself from myself. If my funds went through then without a problem, then why did you reject me and call me fraudulent. ,this is so cruel and unfair to treat a first time customer, like a common criminal. It’s mighty funny how your still sending me text alerts and emails. Bottom line: MY MONEY WAS GOOD.!!!
I originally ordered: a ring, bracelet,and a gold necklace and spent $300 + .thanks for ruining my 59th
Birthday ( May 23rd )
my experience was great because i…get so many compliments everywhere i go on my jewlery
my experience was great because i always get real product that everyone compliments when im out
I got the 👑 💍 ,the advertising…
I got the 👑 💍 ,the advertising reads: WHITE GOLD.....I REPEAT WHITE GOLD.And after a week of use my finger is black stain, and is loosing the color......is it normal?
So happy and thrilled
So happy and thrilled! The Cuban link and bracelet are as beautiful as seen on the website. The order process and shipment was quick and easy.
Gold President is lit
Gold President is lit. All items are in good quality, I will surely buy again in the future, customer service is as good as there products as well.
Got some items from them and they're so…
Got some items from them and they're so beautiful. :D
Highly Recommended!
Highly Recommended!
The pendant and chain are nice; they are beautifully made. The customer service is always great! They have the best collection of jewelry <3
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