Good2Go Auto Insurance Reviews 838

Today I was expecting to receive excellent customer service and thinking skills, and I did. Melissa Johnston was amazing. Her tone over the phone was amazing. I appreciate the professional listening skills, as well as the clear communication with me. Melissa answered every question with knowledge of the product while pro
viding options. Great customer service!

great customer satisfaction

THIS IS THE BEST EXPERIENCE I EVER HAD MAKING ON LINE BUSSINES . THANK YOU VERY MUCH .

Customer service was good

It was a 10/10 experience ELLYN was kind and respectful also was very helpful to me I appreciate her help for helping he my insurance

The representative was very knowledgeable and helpful and she actually saved me money

Heather is very professional, knowledgeable and prompt. Made starting a policy a breeze. Greatly appreciate your customer service!!

I made an online fee and at the time of payment the total amount changed completely. I had not signed the authorization and/or acceptance papers of the policy and they accepted the payment. When I tried to open the page with the policy, it did not allow me, and told me that there were problems with the page. I called the insurance, and she told me that she could not have that insurance that she had to take another type of Policy and she raised triple the initial payment. I asked him to please cancel my policy and he sent me to five different agents to be able to cancel my policy that I had purchased online five minutes ago. I don't understand how they process the payment without me having signed the policy acceptance documents. And they will also refund my money in 15 working days. And they charged an additional $10 per debit card

The customer service is TERRIBLE they rudely hang up in my face . The online options to add a car or person to your policy is non existing . I’ve been with good2go for years and they have definitely changed for the worse . Will be switching my insurance

I really enjoyed the patience of the representative and I will recommend this company to any and everyone

My representative Anthony smith was very knowledgeable, kind , well spoken and courteous. Customer service departments need more professional people just like him. He was super awesome and got the job done in a timely manner.

Ellyn Fallon was truly professional and efficient throughout the process. Highly recommend her to everyone I know. Thank you.

Good and amazing

This is by far the most unprofessional, useless insurance company I have ever dealt with. They NEVER answer the phone—good luck trying to get a live person. My car was hit by one of their insured drivers, and they’re responsible for paying $9,000 worth of damages. My car has been sitting in the body shop for over 3 months because this company refuses to send the check. Every time I call, they feed me the same nonsense: “It’s under review.”

I have sent them more than enough proof of the accident and damages, but they continue to stall and avoid paying what they owe. This company is a complete scam, and they clearly don’t care about their customers or the people affected by their negligence.

If you want to waste months of your life chasing them down and begging them to do the job you’re paying them for, then by all means, sign up. Otherwise—run far, far away from this insurance company!

Customer service representative went about and beyond to get me the best policy

I had a very great experience with Good2go insurance company they are the cheapest insurance company I ever dealt with. It takes less then 20 minutes to sign up for a policy.

They where english

Agent Anthony Smith was exceptional in helping me answer question and getting a qoute for car insurancess. He was very friendly and had a positive attitude during our conversation. Anthony went above and beyond, I wish every company had a customer service agent such as Anthony Smith, I rate him 1000 stars

Customer service agent was very helpful

Heather Gartley help me so much today before I spoke to her, I had a bad experience with one of your customer agents, but once I called back Heather was able to not only help me but explain a lot of information I didn't know. thank you for hiring such qualified representative.