GoodCar Reviews 4.603

Antwoord van GoodCar

6 apr 2026

Hello Judy,

Thank you for your 4-star review. We’re glad to hear that our report was helpful in negotiating items for your vehicle purchase.

We appreciate your feedback and are always looking for ways to improve our service to make it even more valuable for customers like you.

Have a good one!

Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315

Antwoord van GoodCar

6 apr 2026

Hello Joseph,

Thank you very much for your 5-star review. We’re delighted to hear that you found our service great.

Your support and feedback are truly appreciated, and we look forward to continuing to assist you in the future.

Have a good one!

Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315

Antwoord van GoodCar

6 apr 2026

Hello Britney,

Thank you for your feedback. We’re sorry to hear about your experience and understand your frustration regarding the subscription and billing.

Our service may include a trial period that converts into a subscription, and we aim to make these terms clear during the sign-up process. However, we appreciate your comments and recognize that there is always room to improve how we communicate this information.

Nonetheless, since you haven't used the service beyond the trial, your account has been canceled, and we have issued a refund of $29.95 as a one-time courtesy. Please allow 3–5 business days for the funds to be returned to your account.

If you have any further questions or need additional assistance, please feel free to reach out.

Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315

Antwoord van GoodCar

6 apr 2026

Hello Becky,

Thank you very much for your 5-star review. We’re delighted to hear that you had a great experience with our customer service team and that your issue was handled effectively.

Your feedback is greatly appreciated and motivates us to continue delivering excellent support.

Have a good one!

Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315

Antwoord van GoodCar

6 apr 2026

Hello Carlos,

Thank you for your feedback. We’re sorry to hear about your experience and that our service did not meet your expectations.

We have not been able to locate an account under the name provided, and we would like to investigate this further for you. Please provide additional details or a link to your account so we can review your case and offer the appropriate assistance.

We strive to provide accurate and comprehensive vehicle information, including maintenance records where available. However, the level of detail can sometimes depend on the data reported to us by third-party sources.

We look forward to resolving this for you as quickly as possible.

Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315

Antwoord van GoodCar

4 apr 2026

Hello Ruckus,

Thank you for leaving a review. I'm sorry to hear about your experience. This is not the kind of experience we wanted for you.

I want to help investigate this further, but I was unable to locate an account using the name you provided in this review. Please email me at askgoodcar@ask.goodcar.com or call me so I can turn things around.

I look forward to hearing from you. Have a nice day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315

Antwoord van GoodCar

4 apr 2026

Hello Deborah,

Thank you for your wonderful feedback! We’re so glad you had a perfect experience with our customer service. We appreciate you sharing your experience. We count ourselves lucky for customers like you.

If you need further assistance, please don’t hesitate to contact us. Have a nice day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315

Antwoord van GoodCar

4 apr 2026

Hello Brayden,

Thank you so much for your kind words! We’re thrilled you had a great experience with our customer service and found the vehicle history check helpful and effective. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. We look forward to seeing you again.

Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315

Antwoord van GoodCar

4 apr 2026

Hello Kelly,

Thank you for sharing your feedback. My apologies for the confusion and inconvenience this has caused. I understand how frustrating it must be not to get the information that you needed. Please note that all customers are welcome to run a preliminary search for free, and this will provide a preview of the possible results available when you subscribe to our services. Nonetheless, maintaining quality information requires fees for access, collections, updates, and sorting, which is why our reports are not free.

I would love to help and turn things around, but I could not locate an account using the name you provided in this review. Please give us a call or email us at askgoodcar@ask.goodcar.com. Rest assured, we're here to help.

I look forward to hearing from you. Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315

Antwoord van GoodCar

3 apr 2026

Hi Sadou,

We're happy to hear that your issue was resolved quickly. Thank you for sharing your positive experience with us; we appreciate your feedback! Have a great day ahead, and stay safe!

Best,
Lovely
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315

Antwoord van GoodCar

3 apr 2026

Hello Matthew,

Thank you very much for your excellent 5-star review. We’re delighted to hear that you found our customer service quick and helpful, and that you had a great experience with the application itself.

Your feedback means a lot to us, and we’re glad we could provide a service that met your expectations. We look forward to assisting you again in the future.

Have a good one!

Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315

Antwoord van GoodCar

3 apr 2026

Hello Evan,

We’re very sorry to hear about your experience and appreciate you taking the time to share your feedback. This is certainly not the impression we want to leave.

We understand your concerns regarding the charge and the quality of the report. Our goal is to be fully transparent about any subscriptions or billing, and we regret if this was not clear in your case.

Kindly note that we offer free reports through a 7-day trial to anyone who signs up, and on our checkout page, we state that customers are purchasing a trial that ends in seven days. It also states that it will automatically enroll into a subscription to be billed monthly for $29.95 if the customer does not cancel during the trial. We provide an Order Summary on the checkout page with a checkbox for the customer to acknowledge they read our Terms of Service and Billing Terms, as well.

Also, regarding your search, our data comes from the DMV via NMVTIS, though some limitations are beyond our control. We regularly update our database, so feel free to check back for any new informatio

Nonetheless, we can confirm that your account has already been refunded by one of our agents. Please allow 3–5 business days for the refund to be processed and reflected in your account.

Your feedback is important to us, and we are committed to improving both our service and communication.

Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315

Antwoord van GoodCar

2 apr 2026

Hi Marius,

Thank you for your feedback! We’re glad to hear everything worked well for you.

If you ever need assistance again, we’re always here to help!

Sincerely,

Bianca
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315

Antwoord van GoodCar

2 apr 2026

Hello Raelene,

Thank you for your 5-star review.

We’re thrilled to hear that you had a positive experience with our representative. Providing friendly and helpful support is very important to us, and your feedback is greatly appreciated.

If you ever need assistance again, we’re always here to help.

Have a good one!

Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315

Antwoord van GoodCar

2 apr 2026

Hello Doug,

Thank you for your 5-star review.

We’re glad to hear that our service provided concise yet detailed information for your vehicle, even for a one-time use. Delivering clear and comprehensive insights is always our goal, and your feedback is greatly appreciated.

If you need assistance for any future vehicles, we’d be happy to help again.

Have a good one!

Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315

Antwoord van GoodCar

2 apr 2026

Hello Matthew,

Thank you very much for your 5-star review.

We’re delighted to hear that the “Sellers” section was such a valuable resource for you. It’s great to know that the information helped you make an informed decision and avoid a potentially problematic purchase. Providing insights that give our customers confidence and peace of mind is exactly what we strive for.

We truly appreciate you taking the time to share your experience. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out.

Have a good one!

Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315

Antwoord van GoodCar

1 apr 2026

Hi Stephen,

We’re sorry to hear that your experience didn’t meet your expectations. Our goal is to provide accurate and helpful information, and we understand how frustrating it can be when things don’t go as planned.

If you’d like, our support team would be happy to review your report or assist you further to address any issues. Your feedback helps us improve, and we appreciate you sharing it.

Sincerely,

Bianca
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315

Antwoord van GoodCar

1 apr 2026

Hi Dora,

Thank you for your wonderful feedback! We’re glad to hear that you found the app easy to use and that our representative was able to assist you quickly and courteously with your cancellation.

We appreciate you taking the time to share your experience, and we’re always here if you need support in the future!

Sincerely,

Bianca
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315

Antwoord van GoodCar

1 apr 2026

Hi Angela,

We’re sorry for any frustration this caused and appreciate your feedback.

We aim to be transparent about our pricing. The initial payment provides access to a trial or subscription, which allows you to run searches and view full reports. There are no additional charges required to reveal more details within those reports once you have active access.

Our data comes from publicly available records, and what’s shown depends on what is legally accessible through those sources. We understand how this may have been confusing and are working to make our pricing and process clearer.

If you have any questions about your account or charges, our support team is always here to help.

Sincerely,

Bianca
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315

Antwoord van GoodCar

1 apr 2026

Hi Austin,

Thank you for your great feedback! We’re so glad to hear that you found the process easy and quick—that’s exactly the experience we aim to provide.

If you ever need assistance again, we’re always here to help!

Sincerely,

Bianca
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315