Good Move USA Reviews 13

There is too much to relate. Really. DO NOT let them load your stuff. They will load it first, then change price AFTER they have loaded it, and then write down the time as much later than when they came, because they wait till they load it to get you to sign

I tried to move my items from a house in Las Cruces NM to a new home in New Bern NC. SafeShip (the broker) sent Good Move USA to my house on July 16, 2024. The crew later the next day picked up the items to move a family in Los Alamos NM to Centerville OH. The third day, an employee dumped all the items out at a truck stop in Albuquerque NM, breaking many of them, and absconded with the truck.

The police were called (I have a copy of the police report) but Good Move did not press charges, even as the carjacking was illegal. Good Move did not send another truck to pick up the items until nearly a month later. By then, many of the items were pilfered and were not delivered, or were broken beyond repair. I lost various items and many items were broken when they did deliver them--albeit 2.5 months later on September 28, 2024. The other family lost 70% of their items.

I enlisted a lawyer in New Bern NC and consulted with another in Las Cruces NM. I tried to settle with Good Move for pennies on the dollar, but they did not settle, lied to the lawyer about what happened, and did not advise me of what had happened for more than three months. I found out with the other family.

Good Move USA needs to be delisted and their lack of support and protection of clients that use their services should be acknowledged. What a terrible company. I am out more than $2,800 for the paying for the move and more than $3,000 in legal costs.

I will not stop until they are put out of business, because they do not deserve to be in business!

I took notes from a google review but they deleted their google presence so here are the notes I have from the best review on there.  YOU HAVE OPTIONS!  They had their moving license suspended apparently last year according to a news article.

Colorado and Florida attorney generals
FMCSA
DOT IG line
Local police

If this company shows up to your move and start packing, start moving, have already moved your belongings to their storage facility in Erie, stop it as soon as possible.  Stop in the middle of operations, stop in the middle of them loading the truck, stop them once your things are in the storage facility and quickly hire another company to pick up from there and deliver your things.  If you wait you will be in a world of hurt and upcharges for false storage fees and they'll continue telling you it's the last charge, but it's not.  They name themselves similar to other well reviewed local companies for a reason, to confuse you.

If they take your things and aren't clear on delivery and upcharge you for "storage" tell them you're going to the Colorado attorney general (and then do it).  They may threaten you with abandoning your items or something similar and if they do this, it is considered a felony.  

That's why second point: you should record all interactions with them, even in person.

At delivery HAVE A TAPE MEASURE. They lie about cubic feet to overcharge people AND they will surprise contract out your delivery to someone else. If you don't have a tape measure to measure the actual space your move takes up, get into the trailer and do a recorded heel to toe walk of the space your move takes up so you can get an accurate estimate of actual cubic feet and video yourself doing it and take pictures.  Report this to the attorney general and also ensure you mark the actual cubic feet on the bill of lading you sign at delivery.

Mark all your boxes on the paperwork at delivery that are damaged so you can pursue a claim.
Their insurance is vastly underinsured and they will make you print pictures and send everything in via paper mail which is a hassle, and you won't get reimbursed for hardly anything because they don't cover glass, electronics, or basically anything else of value that they break.  Sadly, you must do this prior to going to FMCSA for arbitration.

Interstate moves should be charged by weight and not by cubic feet so you need to ask them to take you to the weigh station to confirm poundage of your move.  If they refuse you can call the police for violating federal law and DOT policies.

Make sure you get a binding estimate (not just a bill of lading) prior to anyone touching your things.  Write "$0 storage fees -- no storage is to be charged" on your documentation when you sign it. If they won't provide it, don't let them touch your things.

Get pictures of everything, even if they're moving things right now so you can see the condition of the boxes and furniture prior to them handling them at the very least.

Document absolutely everything.  When you get your items delivered, take pictures of the paperwork before you add anything, then take pictures of your additions/alternations prior to signature, then take pictures after signature.  Then send them to the attorney general.

Voice record, video record everything.  If you google Good Move USA news, you will see the various people they've taken advantage of.

I'm sure I'm leaving something out but that review helped me better document my situation so we could do something about it.

If you see a good review for this company, chances are Good Move USA put a fake one up because anybody who dealt with them has the same story. They lie, they hold your things hostage, they extort you for money. we went through what we thought was a moving company called Safe Ship, turned out to be a third-party broker and Good Move USA was given the contract for our move and we had no say in anything that happened during the three months they held our stuff hostage in a warehouse in Denver, varmints defecated all over our furniture, they also made homes in the moving boxes, mouse/rat turds all over our belongings. Several items were never delivered. The items that were delivered were smashed and broken. It was a horrendous experience. The same movers that came and took apart our furniture that were supposed to reassemble it were unable to do so when they got to our house, almost all of our stuff that required assembly was broken and damaged, and they lost the pieces and parts to put things back together.
Renee lied to us over and over again. At the end, when it was time for us to file a claim for our lost items, they have never once returned one of our phone calls? They have not honored their contract which states they owe you $30 a day if they go past the 31 business day delivery window. Nothing was ever reimbursed to us. They lost beautiful furniture pieces, smashed our wall art, family heirlooms were shattered!
During the delivery, there was a woman who claimed to be in charge long dark hair she had two men doing all of the work unloading the truck. She claimed that she would ship our last items to us when she got back to Denver. Never heard from her again.They never followed up on if they found them or not even though they said they were going to check and ship them to us. All lies all the time. I will be reporting them to the Attorney General as many others have. I hope that it won’t be long until they are shut down. Horrible people, evil people liars! Look up good move USA Denver nine news. They did a whole investigation on them. Unfortunately, they are still operating and I do not even understand how? Hopefully, if enough of us complain to the Attorney General of Colorado, they will be shut down. I never in 1 million years thought my cross country move with my family could’ve been such a stressful, horrible experience. We slept on air mattresses for three months. It really was one of the hardest times in our family’s life. Due to their lies, we felt very helpless in the situation as we knew if we ruffled their feathers too much they probably wouldn’t deliver to us at all. It was just an awful awful experience that I wish no one to ever go through.

I signed a contract with Movesafe Relocation for a move cross country to NC. I was set up with Good Move USA. Good Move USA charged me thousands of dollars more than I was initially quoted. They held my stuff in their "storage" unit in CO and NM. I called to check on my things and was told they did not have a date yet because of the hurricane. I called a week later and Amanda yells at me on the phone and tells me that I never gave my address so they were storing my things. I told her she had it from day 1, so then she tells me that I didn't pay my up front half on time. Jamaal, the driver, told me that Good Move would call me the next day to pay. They called a few days later and I immediately paid my due balance. When I refused to pay the storage fee Amanda yelled at me and hung up on me 17 times. I had to pay the full balance before they would open the truck and show me my things. When my stuff did arrive they were pulling things off the truck and asking if it was mine. I got about 75% of my stuff that day. It took another month for a few more things to arrive. I never got all of my stuff and they stopped trying to get it to me after the one time. I am simply amazed at the complete lack of customer service. See the pictures of my stuff just thrown in the back of the truck. DO NOT USE THIS COMPANY.

Absolute thieves. They operate like phone call scammers, charge ridiculous fees. They agree to size estimates, and no matter how well you measure, they WILL double the size and charge "overage" fees. They will keep you in the dark about all timelines until it's too late to do anything. They agree to terms and then don't honor them. DO NOT DO BUSINESS WITH THESE PEOPLE. THE FINAL COST WAS 3 TIMES THE ESTIMATE THEY AGREED TO. TOOK 6 MONTHS.

I contracted an interstate move from Idaho to North Carolina through a broker - Safe Ship - which subcontracted our move to Good Move USA. Good Move USA picked up our possessions on 7/21/24 and has still not delivered them over 8 weeks later on 9/18/24. They stopped answering and returning our calls. They told me we were next in line three weeks ago, then that it would be soon a week later, then that we were being loaded to transport to NC several days after that, then no ETA following this info. The same exact situation was reported earlier this month from a family moving from Nebrasks to Wisconsin.

This company is evasive and deceptive. They switch their story week to week and claim ignorance of when your items might possibly be delivered. They picked up my items 61 days ago and still say our possessions are on the way. Contact the Colorado Attorney General if you have the same issue. It is the only way to get them to deliver your possessions.

Good Move USA currently has our belongings. When they sent movers to pick up our delivery on July 8th, the large 26' truck couldn't make it to our house (there were other ways to get there that we told them about) so they spent 2 days getting a smaller truck. The smaller truck however was a 12' Budget truck, which is a total of 380 cubic feet inside. They knew from our quote that we had 650 cubic feet, which we measured beforehand, so obviously our things wouldn't all fit inside this truck and they had to make a second trip. However when we spoke to Dispatch, they tried to tell us that the truck was actually 15' and 900 cubic feet inside. Budget does not own that size truck. Even their 16' truck is only 650 cubic feet. Afterwords, we sent them video and picture evidence of the 12' truck with time and date stamps, video and audio of their movers on the phone with them on recorded lines saying the second trip would be 150-250 cubic feet. They sent us a confirmation invoice from Budget about a 16' truck (again, still not 900 cubic feet or 15' like they insisted) but the pick-up date for this invoice was the same day that they picked up our belongings. With the kicker being that where they claim they were picking up this "16' truck" was 11 hours away from our house, so it was impossible that that was the actual truck that they used that day and was not the final invoice that should have been the 12' truck. Today (8/29), someone from dispatch finally got back to me. Our delivery is already 3 days past the contracted time so she let us know that we would be paid $30/day until we receive our belongings. But when it came to the cubic footage issue, she said that it was impossible for our "u-haul cube to be 300 cubic feet". I told her that it was a 12' Budget truck that was 380 cubic feet (as Budget has told me) and that I sent evidence. Again she said "it's impossible that it was 300 cubic feet". She told me to file a claim with the claims department.

This Company is the worst from beginning to end late to pick and late to deliver. Customer service is bad this people talk to you like they are giving you a favor after spending your money. If you planning on moving do not pick this Company, Renee lady is the most rudest and uncivilized individual she should not allow to answer phone for any business. This company might belong to her do not acquire any service from them. She likes to hang up on customers when things do not go her way.

FRAUD! That company is disrespectful, not honest, they will take all your money and provide no service.

Nightmare, disrespectful staff, terrible service, high cost, bait and switch

Everything went well with my movers and management. All my worries related to moving to my new home disappeared once I booked them!

Professional, polite, respectful, clean, friendly and understanding. Good Move is reliable and very good to work with. This company has the best interests of the client in mind from the start to unload. If I ever move again I will be using Good Move!