goodsofjapan.com Reviews 

No contestan a lis mail, tuve un problema pues aduana ADT correos, otro pésimo servicio, rechazó la entrada de patches para el dolor. Fueron devueltos a GoodsofJapan que seguramente los volverán a vender. Solicité un reembolso, ni que fuera simbólico pero estos impresentables ni contestaron a los 3 email que envíe. EVITAR COMPRAR EN ESA WEN PUES ADEMAS DE CARA SE LUCRA POR TODO.

I placed an order for probiotics worth around €127, but the package never reached me due to customs/import issues in Spain. The company shipped it twice, which I appreciated, but after the failed delivery I was informed that a refund would be processed once the package returned.

Based on that information, I waited patiently instead of opening a payment dispute. Months passed with little to no communication. After multiple follow-ups, I stopped receiving replies and was later told that the order was too old for any refund or dispute.

I understand that customs issues can happen and that shipping costs may be non-refundable. However, I never received the products and even offered to accept a refund excluding shipping costs as a fair compromise, but received no meaningful resolution.

Very disappointing customer support and poor handling of a loyal customer issue.

Don’t bother contacting them via email - it’ll be completely ignored.

Also, if you’re ordering internationally, the order will be cancelled unless you spend over $100 AUD

Gives you the opportunity to order products from Japan that are not easy to get otherwise. Place the order, get a confirmation, when in stock you can continue the payment/order.

Was a very strange experience placing an order as there was no place to enter payment method, and yet my order still went through. Later on, though, I received an email saying the minimum purchase total had to be $100, which is information that is nowhere to be found on their website.

A very good website, with prompt and quality services.
I am a Japanese living in France, and I've ordered twice (medicine, cosmetics and food) on Goods of Japan.
Everything arrived in perfect condition.

From 5 orders done from November 2022 and November 2024, only one is fulfilled. Reasons are 2x "inventory" - so why are items up for sell if they are not in inventory, then "other" - whatever it means, last one "customer" - guess I was too persistent and still had hopes to buy something from this site.

It's unfortunate, but it can't be fully trusted :(

I received my package fast. Thank you

It says to expect up to 60 days shipping but I got my items within 2 weeks!

I paid for slow 60 days shipping but the package was shipped by Air Mail and arrived unexpectedly faster. I just wish they had the volume discounts for customers.

Good store. I didn't need to pay high customs fees. Thanks

Not a human website. Run by robots. Item canceled without notice. Never buy again.

I’ve gotten the package today with an extra gift and very happy with the products, will order again in future.

Paid for an item

Order was cancelled the following day and item was removed from the website. I sent a email to ask why and was ignored.

Very unprofessional. My last review was flagged by the owner. We’ll see if this one lasts.

Can anyone please tell me if the website is a scam or is it legit? I placed an order with $35 DHL Global Express and they cancelled the order saying I have to re-order. Once I re-ordered, they increased the DHL cost to $80 in the website but I placed it anyways. Then the company emailed me asking me to ship SeaMail for $20 but i told them I chose the DHL already and prefer to ship DHL and then they cancelled my order again stating they don’t have enough stock. I think this is unprofessional. Should I report this to Better Business Bureau to protect other people??

I bought a rare Chinese herbal supplement. Quick shipping and prompt reply from the seller. Thank you

I ordered some Japanese supplements that I couldn't find elsewhere. The package arrived quickly in 10 days

I had a product in my shopping cart and was ready to purchase at the listed price on their website, I emailed seller about an inquiry on the product, and upon doing so the seller raised the price on the product that I was interested in. I thought that was very disrespectful, and quite distasteful, and greedy of this company. I wrote to them, that they have lost a potential customer because of this incident. I would very much like to know who is in charge of this company so I can write a formal complaint.

Be warned: If you ever shop here, don’t ask questions about products you like, if they see you are interested they will increase rate on you.