Goodwill Industries International Reviews 91

I applied for a driving job with goodwill in Waynesboro va on application never asked if I was a felon went for a interview and at end was asked if I was a felon then was sent email with job offer I accepted it then never got job the guy I talked to said we have see if I get accepted why send me a letter offering the job if they knew I wasn't getting the job but yet he tells me if I smoke weed it's fine just don't smoke at work so I guess if I get high before work its ok to come in high get in a wreck and injured myself or someone else then he tells me he was a drug addicted but goodwill hired him and I know several people working at goodwill that was drug addicted so how is fair to pick and choose what felons get hired a felon is a felon ibthink it's unfair and wrong if your a felon then maybe goodwill shouldn't hire you or maybe it's discrimination

Seattle Dearborn, the main hub, is a joke! The PRICING POLICE! They set colors tags half off yet deny to sell it that price. Worst scam of all time.. they are so proud that they offer training for new hires! ALL EMPLOYERS TRAIN!! Nothing special! DO NOT DONATE. EVERYTHING THEY SELL IS REVENUE. AND ALL ITEMS WERE GIVEN TO THEM FOR FREE.

Goodwill Southern California has generally raised prices on donated items. A regular mug costs $3.99, which is even more than one new mug W**mart sells. This is ridiculous! At a store in Goodwill in Los Angeles, I noticed that none of the items cost less than $3.99.
Is this still nonprofit Good Will?
Goodwill of Orange County store also raised prices of donated items, but less than L.A. stores.

The staff seemed nice and was steady working and not standing around. The store in Charlotte Michigan is very put together and easy to find items. Only problem is their prices, they are way to expensive for used clothing and shoes. Especially when most are donated for free there prices should be cheaper. I’d rather go to Walmart or kohls and get a new pair for same price. Only downside is it’s getting more expensive other then that store was kept up and clean and nice staff.

I enjoy Goodwill retail stores here in St. Louis. They are usually clean, everything is displayed nicely, people are friendly, and it's always a surprise! You never know when you might find something at a real bargain price! I know there's a lot of uproar about the pricing, and I too have run across items that are priced in a way that makes your eyes open a bit wider, but most items are very reasonable when compared to other stores. Even if it's a bit higher than expected sometimes people forget that they too have employees to pay, overhead, etc. All in all it's always a worthwhile trip for me

I will never step foot inside their hostile stores. If you buy non-working junk, you are screwed. Caveat emptor.

Cool things for the low. Check it out and let's buy

i used to love goodwill. I always thought the main reason was to be affordable for those who need clothes. but you guys have all products given to goodwill for FREE. It should not cost 21 dollars for a pair of used jeans. goodwill should not be constantly upping prices; people blame it on buy and resellers but that honestly is just giving goodwill more profit so that's no reason for goodwill to start charging retail prices. There's no reason for them to be charging as much as they are now for donated used items, they're just becoming another greedy corporation.

GOODWILL SUCKS... They get their stuff from us for FREE. And charge you more than retail price. They used to be a good place to go for discount items, now you will pay more than new... you guys have lost your minds...

Delivery people suck. Rude as can be. Wasted several hours of my time & then wouldn’t wait 2 minutes for me. Amazingly rude & uncooperative.

This review is in regards to the headquarters in Phoenix, Arizona on Beryl.

I'm not impressed in the slightest with how Cory handled my situation when he called me back on Monday 12-19-22. I'd had a bad experience in a store in northern Arizona and this had been explained to Tiffany at their customer support on Wednesday 12-14-22.

The store in question had handled this situation so badly that I actually walked out of the store with the purchases that I was going to get, left on the counter.

If I was a Goodwill representative calling back and having heard this story I would have offered some type of compensation as a gift card.

Every company is different but I was pretty disgusted by the way Cory handled this.

I shop at Goodwill stores all the time, and out of all Atlanta stores, the one on NorthEast Plaza (Buford Highway) is the most horrible. Last Friday I walked into this store 17 minutes till closing time. Immediately, one of the managers started screaming at me that "the store is closed!" I pointed out that the doors are open, the time is 17 till, and I know exactly what I want, and I'll be in line to check-out in 1 minute. I grabbed a racquetball racket, and stood in line to the cash register. Immediately, the same manager/clerk started screaming at me that nobody will serve me and I need to leave. At that time, there were about 8 people in line, the time was 15 till closing time, one extremely not friendly cashier and 3 other employees just standing there chatting or roaming around the front area. I said that I'm not leaving, since I'm already in line, the store is open and this rude behavior is not warranted. A lady in line in front of me was very agitated, apparently, store employees tried to get rid of her as well, so she kept talking (to herself mostly) that she is not going anywhere... So as time went on, the only cashier kept ringing things up very slow, apparently trying to get to 8PM (closing time) before our turns came. So at 8PM, just as the line comes to lady in front of me, 4 police officers walk in, the cashier (who also said she was the manager) grabs her cash till and runs away, nodding to police officers that they need to get rid of us! At this time this whole ordeal becomes just as crazy as it was comical. I tried to ask the manager's name -- she refused. I asked where the store's customer information corner with numbers is located -- they said they don't know anything and simply ran away! The police escorted us out of the store -- there were 4(!) cars dispatched to escort us, very dangerous customer of Goodwill Thrift Store at NorthEast plaza out!! This was completely outrageous and evil behavior on the part of this location's employees. Apparently, the lady at the cash register was a manager, she kept saying that she doesn't care if we complain anywhere, that we were warned that at 8 pm the store will close and that they had right to kick us out any time they wanted. I have a video of this, and contacts of another customer, so outrageously kicked out of the store.
All of this was on cameras, if they were working and should definitely be investigated by upper management. I am a business owner with 25 year experience of running multiple locations of restaurants, bars and hotels and rarely have seen such blatant level of aggression towards clients.

doubled prices in my area, always an excuse why something can't be returned
I won't step in one of their stores ever again!

They also removed any discounts per the color of the week for blu-rays & other digital-optical media.

Never going back, never, Never, NEVER!

I will give goodwill a 0 if I could. Not only have they raised the prices higher than buying new at other stores, goodwill has the nerve to have a no return policy when they get free donations, they sell items that are filthy and sometimes are broken. The only work that I see is taking items to the floor to sell. No looking to make sure it works or is clean.

Racial discrimination and unprofessional banning of customers based on race. No one governing these employees they are simply allowed to treat anyone the way they want with no fear or discipline for their actions. Before donation to this company strongly consider throwing it away first or another charity that is willing at least consider it's community's cry for justice against these people. Tyrell Mcglotten racist operations manager at goodwill recycling center in Newcastle de.

Goodwill big bend were exceptionally helpful. Their job placement assistance helped me and many others to achieve employment. If you're looking for employment in Tallahassee Florida, I highly recommend this FREE service.

Goodwill stores in Oregon do not load or unload your purchased items or donations. Because of this policy, I tore my rotator cuff while lifting a wooden Lego table I purchased at the Goodwill store in Salem, OR, when the employee brought it out, but refused to load it. I told him I was disabled and elderly, and recently had heart surgery, pointing to my scar, but he just raised his hands and walked away. The problem is Goodwill Corporate has ignored my emails, phone calls and letters for the last year-and-a-half, and I just wanted to get my shoulder fixed. Because too much time has gone by, my shoulder cannot be repaired, but now must be replaced. I have limited movement, and am absolutely devastated to learn that legally, Goodwill does not have a duty to pay for this injury. Had I tripped or fallen, I would have had a better case I guess. I did not know about this policy or I wouldn't have made the purchase, plus, the pressure was on because there were cars behind me waiting to load or unload. I notified the store immediately, had xrays and an ultrasound which showed the tear, and was referred to physical therapy, but the Goodwill Corporation has never acknowledged me or apologized. They have terrible policies that harm seniors and the disabled--the very people they supposedly support and employ. Just get help from a friend or family member if you purchase a heavy item or have to unload your donations at Goodwill, because Goodwill employees in Oregon will NOT help you, and will definitely not respond if you are injured.

We have donated all of our furniture and appliances to this so call nonprofit organization for over 20 years. We will no longer donate anything to Goodwill due to their new hiring and firing policies. We are finished with these guys.

Absolutely a horrible company! Selling jackets for $14.99 and in other stores $17.99 - the Employees are rude and the prices are bad and I refuse to spend my money there as they are greedy and don’t try to offer deals to the public. They portray themselves as helping people find jobs but what about helping working families or unemployed families get good deals for their kids clothing ? They don’t care - they’re just trying to do the minimum and get the maximum. I won’t be supporting this business. The public should take their donations elsewhere.

To begin, a FYI, that Goodwill store your shopping isn't actually Goodwill. That store will fall under the umbrella of Goodwill Industries Internatial, but the company is broken down into regional stores each having their own CEO, governing body of volunteers and policy/ procedure guidelines. For example, my area is Goodwill Keystone Area comprised of 22 counties and 32 stores. So when they debunk advertisement like "think before you donate" it's honest when they mark it as false in regard to the CEO salary, because there are tons of Goodwill CEO's. In fact, the GWKA president got a big raise in 2019 to make over $500,000 annually. Not only did he see a huge salary increase but so did the other top 4 all of whom received salary increases of over 15% putting them, if not over, right at $200,000 salary. All of these raises come after over 800 emlployees lost their jobs and direct aid to clients went from 125 people to 22 individuals. Now they did make 1 contribution in the amount of $100,000 but that was to Goodwill Keystone Foundation who they also have an outstanding loan of over $800,000 from.
In essence Goodwill is Good for the TOP 5 who continue to see those salary increases but for the over worked, underpaid employee who now has to work 2x as hard for $9 an hour.......the first 4 letters of the company are nonexistent. And if you contact Goodwill in regard to any store problems, they are quick to let you know they do not get involved in any store matters. (in frustration I said "oh so your just there to collect a check" and the lady actually said "yep!)