Banner for Gorilla Accounting

Gorilla Accounting Reviews 2.127

TrustScore 5 uit 5

4,9

We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Gorilla Accounting are a great friendly firm to deal with. Lauren looks after my accounting and she is quick to reply to questions and explain anything I am unsure of whether it's accounting or tax.... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

We swapped to Gorilla Accounting based on recommendation and haven't looked back. Clare and the rest of the team are very knowledgeable, friendly and always happy to go through any questions you migh... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I have been using Gorilla Accounting for a few months now, and I have found them to be professional and helpful. Kulsum, my accountant, responds quickly to questions and gives clear answers. I am defi... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I moved from contracting inside to outside IR35 towards the end of last summer, and the unknowns were very daunting. I’d originally chosen an accountancy firm I could never get hold of, so I had to sw... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Accountantskantoor
  2. Accountant
  3. Belastingadviseur
  4. Belastingconsultant
  5. Belastingadvies
  6. Belastingaangifte

Info over Gorilla Accounting

Geschreven door het bedrijf

Get an Instant Quote

We’re specialist accountants for the self-employed and small businesses and are proud to be the UK’s most trusted accountancy firm.

Our pricing is transparent and our fixed-fee accountancy packages are great value and all-inclusive. You’ll work with your own dedicated accountant who will expertly manage your business and personal accounting needs, ensuring all your tax obligations are met as well as providing unlimited personalised support and advice.

As technology focused-accountants, we’re proud FreeAgent Platinum Partners and provide award-winning FreeAgent accounting software to our clients inclusive in our accountancy packages, saving you up to £330 per year.

Our Client Service Guarantee means you’ll always receive a quick response to your queries. If you contact us before 3pm on any working day, we guarantee to respond the same day or we’ll issue you with a £50 payment.

If you’re unhappy with the service from your current accountant, our streamlined switching and onboarding process makes things easy. We’ll take care of everything so you’re set up and enjoying our service in no time.

Click below to get an instant quote today.

Get an Instant Quote

Contactgegevens

4,9

Uitstekend

TrustScore 5 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 80% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Great service from Gorilla

Great service from Gorilla, would highly recommend to any contractor embarking on an outside IR35 contract.
Bethany is always very helpful, quick to respond, and proactive in providing advice.

17 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

great service

great service, always very helpful, quick to respond to any questions

16 april 2026
Logo Gorilla Accounting

Antwoord van Gorilla Accounting

Thank you for taking the time to share your experience with the Gorilla team!

Beoordeeld met 5 van de 5 sterren

Gorilla Accounting Services

Gorilla Accounting are a great friendly firm to deal with.
Lauren looks after my accounting and she is quick to reply to questions and explain anything I am unsure of whether it's accounting or tax.
I would recommend their services.

14 april 2026
Logo Gorilla Accounting

Antwoord van Gorilla Accounting

Thank you for this great 5-star review! We're so happy to hear that Lauren has taken great care of you and your business. Thank you for your recommendation.

Beoordeeld met 5 van de 5 sterren

I have been using Gorilla Accounting…

I have been using Gorilla Accounting for a few months now, and I have found them to be professional and helpful. Kulsum, my accountant, responds quickly to questions and gives clear answers. I am definitely happy I have chosen to use Gorilla Accounting.

14 april 2026
Logo Gorilla Accounting

Antwoord van Gorilla Accounting

Thank you for taking the time to share your experience with our team. We're beyond thrilled that Kulsum, your dedicated accountant, had been timely and knowledgeable.

Beoordeeld met 4 van de 5 sterren

Lack of advice on accounting. I'm disappointed. Later edit: They really took the feedback in a constructive manner. At least for now.

I use Gorilla for two years for both business and personal accounting. The team is normally responsive when I raised queries but the advice was not always useful and/or applicable. I had to come back with queries on info got through another businesses and confirm with them after instead of being advised since beginning. It felt that I, come to them with solution to make the tax more efficient. Another accountant identified some missed opportunities to do business in a more tax-efficient way. I am also disappointed that my personal tax support didn’t offer efficient and forward-looking advice with some possible scenarios I needed to understand how to plan and execute the best way, to achieve the company goals.
Later review: They come back and offered some advice, reactive but still useful. They got my suggestions in a constructive manner and show will to improve. I'll give more time to give the chance to do it.

14 april 2026
Review zonder uitnodiging
Logo Gorilla Accounting

Antwoord van Gorilla Accounting

Hi Manta,

Thank you for taking the time to share your feedback - any feedback given on the service we deliver is greatly appreciated.

We’re sorry to hear that your experience didn’t feel as proactive or useful as it should have. Providing clear, forward-looking advice is something we take seriously, so it’s important for us to understand if something hasn’t been delivered in the way we expect.

Following our recent call, we were pleased to clarify that advice had been shared ahead of the tax year end via email, along with an attempted call and voicemail on the same day. We completely understand how easy it is for things like this to be missed, but we recognise that if the communication isn’t seen at the right time, it can understandably feel like the support wasn’t there when needed.

We’re glad we were able to help you achieve the outcome you were looking for, and it’s encouraging to hear that the follow-up support has been useful and the feedback provided on this will be passed over to individuals who assisted.

We’ll continue working on making our communication as clear, timely and visible as possible to ensure you always feel fully supported.

Thank you
Gorilla Accounting

Beoordeeld met 5 van de 5 sterren

Great!

We swapped to Gorilla Accounting based on recommendation and haven't looked back. Clare and the rest of the team are very knowledgeable, friendly and always happy to go through any questions you might have. Great service and value overall.

14 april 2026
Logo Gorilla Accounting

Antwoord van Gorilla Accounting

We're so pleased that you switched to Gorilla Accounting! It's wonderful to know that Clare has taken great care of you and your business.

Beoordeeld met 5 van de 5 sterren

Very reliable

Very reliable, always met my accounting needs and have received prompt service every time i've enquired

20 maart 2026
Logo Gorilla Accounting

Antwoord van Gorilla Accounting

Thank you for taking the time to leave a review!

Beoordeeld met 5 van de 5 sterren

I’ve been using Gorilla Accounting for…

I’ve been using Gorilla Accounting for the past three years and have been extremely happy with their service. They are always proactive in making sure I stay on track with everything related to my accounts, and they’ve also been very helpful in ensuring my business operates in the best possible way. I look forward to continuing to work with them and would highly recommend their services.

26 maart 2026
Logo Gorilla Accounting

Antwoord van Gorilla Accounting

Thank you for your fantastic feedback and for being with us over the past three years! We’re delighted to hear how happy you’ve been with our service and that our proactive approach has helped keep everything on track while supporting your business effectively.

Beoordeeld met 5 van de 5 sterren

Friendly and helpful service

Our accountant Hannah is always quick to respond and really friendly and helpful, saving me lots of time in figuring out how to manage information in Freeagent and maximise the business. Thank you!

20 maart 2026
Logo Gorilla Accounting

Antwoord van Gorilla Accounting

Thank you so much for your kind words! We’re delighted to hear how helpful Hannah has been in supporting you.

Beoordeeld met 5 van de 5 sterren

Great accountants

Fast responses, diligent work, flexible and efficient. My accountant Ronnie is the best

23 maart 2026
Review zonder uitnodiging
Logo Gorilla Accounting

Antwoord van Gorilla Accounting

Thank you for taking the time to leave a review! We're so pleased that Ronnie has been timely and knowledgeable.

Beoordeeld met 5 van de 5 sterren

Great service

Great service, great people

20 maart 2026
Logo Gorilla Accounting

Antwoord van Gorilla Accounting

Thank you for taking the time to leave a review!

Beoordeeld met 5 van de 5 sterren

Do everything I need

I stepped into contracting outside IR35 2 years ago and they have helped me tremendously and made it so easy. I was initially worried hearing other peoples woes with accounting but Gorilla Accounting have taken the stress out of it for me. Both Nathan and Hannah have been polite and professional

20 maart 2026
Logo Gorilla Accounting

Antwoord van Gorilla Accounting

It's great to hear that our team, especially Hannah and Nathan, have helped to guide you through as you began contracting. We're so pleased that we've been able to take the stress away for you.

Beoordeeld met 5 van de 5 sterren

Great service from Hannah

I’ve had a very good experience with Gorilla Accounting and have been a customer for about 7 years+.
Hannah has been brilliant throughout — quick to respond, efficient, and always helpful. She regularly goes over and above, and I never feel like i’m being left waiting around for an answer.
Really pleased with the service and would happily recommend them and Hannah.

20 maart 2026
Logo Gorilla Accounting

Antwoord van Gorilla Accounting

Thank you for writing such a wonderful review about your time with Gorilla and it's amazing to hear that we've provided for you and your business for the last 7 years. We're so pleased that Hannah has gone above and beyond so we'll be sure to pass your kind words on!

Beoordeeld met 1 van de 5 sterren

Sadly the service was not as advertised

I was sold a package as being perfect for those who have never ran a limited company before and would be supported throughout. All sounded great on the surface and the initial setup of the company was smooth but quickly ran into issues after that point. They struggled to advise me on the best route for tax efficiency or the best way to pay ourselves, most of the information given was things I could already find online. Advice around expenses was very generic. Certainly didn't fee like a tailored service for my situation which is what I was led to believe.
The regular check-ins that were part of my package never happened. Constant mix-up between what I was being told at one point to the next.
I do not know for sure but it certainly felt like I was just given a very junior person and was paying a monthly fee for next to nothing.
I returned to my original accountant from when I was self employed and learned more from a one hour meeting with them than my entire time with Gorilla.

6 oktober 2025
Review zonder uitnodiging
Logo Gorilla Accounting

Antwoord van Gorilla Accounting

We’re sorry to hear that your experience didn’t meet expectations, as this isn’t the standard we aim to deliver – and we believe our other reviews are reflective of this.

At the time, our management team did reach out to discuss your concerns and better understand how we could support you, however the call was unfortunately cancelled, and we didn’t have the opportunity to resolve things together.

Our service is designed to provide tailored, proactive support - particularly for first-time limited company directors, so it’s disappointing to hear that you felt the advice provided was too generic or inconsistent. We take feedback like this very seriously and continuously review how we communicate and provide guidance to our clients to ensure they feel fully supported.

If you would be open to it, we would still welcome the opportunity to have a conversation and address your concerns directly.

We wish you all the best going forward.

Thank you
Gorilla Accounting

Beoordeeld met 5 van de 5 sterren

Would recommend

As a new customer I am very satisfied with the help I am getting. Matthew is always answering my emails very quickly.

16 maart 2026
Logo Gorilla Accounting

Antwoord van Gorilla Accounting

Thank you for taking the time to leave a review. It's great to know that you're happy with the service you've received.

Beoordeeld met 5 van de 5 sterren

OUTSTANDING!

OUTSTANDING!! So helpful, knowledgeable and prompt to respond and take action. Excellent at what they do.

17 maart 2026
Review zonder uitnodiging
Logo Gorilla Accounting

Antwoord van Gorilla Accounting

Thank you for taking the time to leave 5 stars! We're thrilled that our team provided an outstanding service.

Beoordeeld met 5 van de 5 sterren

Emma Taylor was great to speak to

Emma Taylor was great to speak to. Very professional and explained everything I needed to know. Will be using gorilla accounting for my businesses. 🌟🌟🌟🌟🌟

16 maart 2026
Review zonder uitnodiging
Logo Gorilla Accounting

Antwoord van Gorilla Accounting

Thank you for recognizing Emma’s expertise! We’re delighted to hear that she was both professional and proactive in guiding you through the sign-up process. I’ll make sure your kind feedback is shared with her.

Beoordeeld met 5 van de 5 sterren

So Glad I Switched!

More than happy with Gorilla Accounting. James is brilliant. Always a swift response. Happy to have virtual meetings. Guided me through learning new software. I would heartily recommend this company. So glad I switched.

16 maart 2026
Logo Gorilla Accounting

Antwoord van Gorilla Accounting

It's super important that our accountants are timely and proactive so its great to know that James is swift in his responses and has the ability to guide you through new software. We're so happy you switched!

Beoordeeld met 5 van de 5 sterren

I have recently moved to gorilla…

I have recently moved to gorilla accounting (Connor G.) and was very impressed with their onboarding process.

Moving away from our previous accountant has been seamless, and the advice given to date has been excellent - looking forward to a continuing business relationship.

16 maart 2026
Logo Gorilla Accounting

Antwoord van Gorilla Accounting

Thank you for this 5-star review! We're thrilled that you found our onboarding process impressive and moving from you previous accountant has been seamless. We're looking forward to working with you!

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.

Lees meer over geverifieerde reviews.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer