Gossard Reviews 19

The bra I ordered got broked after 2 wears and one handwash. I contacted the service departement at least 4 times but I got no redponse at all. Waste of money and time.

Pretty bra but the returns policy is just utterly rubbish. I don't think you should ever have to pay to return an unsuitable item, especially not to a big company like gossard. It's not like they need the money is it? Meanwhile I am £5 down in return postage during the most skint period of my adult life. If you want to buy gossard do yourself a favour and order off amazon or somewhere with free returns.

I ordered from their webstore and after some hick-ups, mostly with the website, everything went much like expected. The experience doesn't really stand out in any particular way, while not leaving a bad taste either.

Positive notes:
- Each item came with a small hanger.
- Zero trouble returns. Got refunded in reasonable time as expected.

Negative notes:
- The website is at times slow and buggy.
- Item sizes were one, even two, sizes smaller than "normal" sizes. Sizes vary a lot between collection.
- If you are located outside UK, taxes and customs can add up to +35% to the price. This isn't of course the store's fault, but good to keep in mind.

Sent back items to the address on the returns label , said they not received it . Sent them prof of postage and still no response or refund and been 23 days now . Rang phone number and had to leave a message for then to ring me back . I will never order off this company again

These bra's are so comfy that i forget i have them on,
I have washed them a ton of times and it still looks brand new. These bra's should be compulsary

* The worst returns experience I've had as a seasoned Internet shopper
* Received 2 faulty items
* Customer service was not what I'd expect from a modern company, especially when faulty items were sent
* God forbid I was returning items because they didn't fit (what with said items being bras...)
BOTTOM LINE: I liked the undamaged items I received a lot, but I won't be shopping direct from Gossard. The returns policy and issues were particularly off-putting for items where fit is not guaranteed by label size.

Bra quality has gone very downhill, purchased 6 bras last month, three now have holes in them after being worn a handful of times and hand washed as per care guidance. Have been buying their bras for many years but no more, Expensive bras that do not last so I will not be purchasing from them again.

I was concerned about buying direct from Gossard due to the reviews being 'less than perfect'! But I have to say I have now ordered 3 times, and all went very smoothly. Confirmation email received, dispatched next day, and all orders received within 3 days with standard delivery. Beautiful and good quality bras, so it's a big thumbs up from me!

I placed an order on 4 April. Unfortunately the sizes weren't right so I sent back requesting a different size. Three weeks later I had heard nothing - no acknowledgement of parcel received, so I chased. Email back said this cane take around 2 weeks, which it was already beyond. Last week I chased again, requesting a refund. I have been told this will be done as soon as possible but did not hear back from an email asking when I can expect my refund.

IT IS NOW SEVEN WEEKS SINCE I PLACED AN ORDER AND FIVE WEEKS SINCE I SENT IT BACK REQUESTING A DIFFERENT SIZE. I HAVE NO BRAS AND NO REFUND. AVOID.

It is a shame as Gossard were my favourite bras for at least 5 years and I will not touch them again.

It seems a standard practice for this company to accuse customers of wearing the items (and making them dirty!) before returns. It of course makes a lot of sense to do exactly that when you don't like the item and need to return it,doesn't it? Customer service is rude and unhelpful or non existent. I haven't had such bad customer service experience for a while now. I'm going to seek a legal advice as the whole situation is an absurd.

I was a bit worried about ordering from Gossard because of the bad reviews on here. Because there was a sale on and the reviews were good I decided to risk it. Had not problems at all. The order arrived quickly and everything fit. Really great prices bras, great quality and really pretty. Will be buying again!

My Favourite Underwear Brand! I own a small collection of Gossard sets now and I absolutely love them for the elegant design and incredible comfort! Looking forward to your new coming collections!

Ordered off gossard.com nearly 2 weeks ago, got an email a week ago saying dispatched no information about courier. Nothing since.
Still not arrived have contacted customer services and had no communication at all.
Wouldn't order from here again.

My parcel was dispatched swiftly and arrived within a couple of days. I took heed from previous sizing reviews and ordered my normal bra size and for briefs ordered medium rather than small (I'm a 10/12) and the fit is great. Fabric feels lovely. Very pleased 😀

Have been a good customer of gossard for a fairly Long time. I returned an order as it was too small. Waited a long time for refund so I phoned them to be told it was getting sent back to me as it had been worn! Why would anyone wear underwear and then return it is beyond me. I simply tried on and then parcelled back up! How is that actually wearing it! Disgusting service and terrible attitude. £50 out of pocket plus the return cost too! Never buy from them again!

I received an email stating that the item I had returned was not in the same condition as it was sent out and they were not refunding me. I tried the bra on once and returned it with labels on in perfect condition. Terrible customer service. Will not be using again.

Disgusting customer service. Being forced to pay to return poor quality items which look nothing like the picture. Complete waste of money and I will not purchase Gossard products in the future. Avoid at all costs. Matthew Paul, the ‘Customer Services Manager’ is probably the rudest person I’ve come across in the company and should not be in that role. Don’t waste your time or money on this company.

Not only do Gossard do gorgeous bras, but when one of mine ripped they replied within 12h offering me a replacement. Fabulous experience!

I ordered some goods from Gossard nearly two weeks ago. They charged £4 for delivery. I still haven't had the items, so contacted Customer Services. They said it could take up to 10 working days for 2nd class mail. This is not some very large parcel - it's three pairs of knickers! £4 to send by 2nd class mail is a rip-off and then to claim it will take 10 working days adds insult to injury. In contrast, I ordered some shoes from another company - sent Friday, arrived Monday. Same delivery cost of £4.