I’m actually very impressed with this! I found a rare vintage piece coming from Italy and I thought I would take the risk and order from this website. The order included tariffs and fees. I received t... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I ordered a Balenciaga t-shirt from The List because the item explicitly stated "Sending from Italy". Expecting a seamless EU delivery without extra taxes or delays, I was shocked when DHL contact... Toon meer
Bedrijf heeft geantwoord
Reasonable price with terrific service. Order delivered 2 days ahead of schedule during super-busy Christmas shopping rush, wow! Most of responses within hours despite US-Italy time difference,... Toon meer
Bedrijf heeft geantwoord
The whole process was seamless. Fast shipping with real time updates from The List and shipping carrier. Text received from The List minutes after delivery. Item as described and packaged nicely. Firs... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The First Luxury Social Shopping Network. Shop curated luxury fashion, watches, jewelry, interior and art from the world's best boutiques online at THE LIST.
Contactgegevens
New York City, Verenigde Staten
- +1 (845) 243-2550
- customercare@gothelist.com
- gothelist.com
3,9
Goed
200 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 91% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van THE LIST
Hi Susan,
Thank you so much for taking the time to share this! We're really glad your order arrived quickly and exactly as expected. We hope see you again!
Best regards,
THE LIST
Where is my package
Where is my package. It was suppose to arrive yesterday. I still haven’t received it. This is ridiculous.
18 maart 2026
Antwoord van THE LIST
Hi Megan,
Thank you so much for sharing your feedback and for your patience. We’re sorry the delivery took longer than expected. Because we work with international partners, shipments occasionally encounter standard customs checks that are outside of our control.
Your package is currently on its way and should be with you shortly. Our team just reached out via email with more specifics on your tracking.
Thank you for your patience!
Kind regards,
THE LIST
Great experience
Great experience, lovely offer, prompt delivery, beautiful item arrived, just the packeging bit poor for such Ferragamo, but In my eyes you still did great job outhere at THE LIST!
17 maart 2026
Antwoord van THE LIST
Hi Luisa,
Thank you so much for taking the time to write us a review and for sharing your experience. We hope to see you soon.
Kind regards,
THE LIST
Antwoord van THE LIST
Hi Aleksey,
Thank you so much for your review.
We hope to see you again soon!
THE LIST
Antwoord van THE LIST
Hi Sepriano,
Thank you for shopping with THE LIST, for sharing your experience, and we hope to see you again soon!
Kind Regards,
THE LIST
I got my order quickly and exactly as…
I got my order quickly and exactly as pictured.
28 januari 2026
Antwoord van THE LIST
Dear Kris
Thank you so much for sharing your experience and review. We truly value your feedback. We hope to see you again soon!
THE LIST
FAST AND KINDLY
22 januari 2026
Antwoord van THE LIST
Hi Gabin,
Thank you so much for your fantastic review!
THE LIST
Antwoord van THE LIST
Hi Mohammad,
Thank you so much for the 5-star review!
We look forward to seeing you again soon!
THE LIST
Wonderful shopping experience
Wonderful shopping experience. Very fast shipping and delivery.
15 januari 2026
Antwoord van THE LIST
Dear Kshitij,
Thank you so much for the 5-star review! We are thrilled to hear you enjoyed your experience at THE LIST.
We look forward to seeing you again soon!
THE LIST
Antwoord van THE LIST
HI Serge,
Thank you for your feedback. We sincerely apologize that your delivery did not meet your expectations.
As our products are shipped by international partners all orders must go through mandatory inspections at various customs checkpoints. While we strive to make the delivery process as smooth as possible, these regulatory checks are necessary and may occasionally cause delays.
Rest assured that our dedicated logistics team works closely with our carriers and customs agents to streamline this process and minimize any wait times.
We appreciate your patience.
Kind regards,
THE LIST
Antwoord van THE LIST
Dear Pranav,
Thank you so much for sharing your review. We truly value your feedback and are committed to making your next experience even better. We hope to see you again soon!
THE LIST
I received my coat promptly
I received my coat promptly; the coat is exactly as pictured and described online, and the price was excellent too!
8 januari 2026
Antwoord van THE LIST
Hi Angelica,
Thank you so much for your review! Our customer satisfaction is our top priority, and your feedback is extremely important to us. We’re thrilled to hear you had a great experience and hope to see you again soon!
Kind regards,
THE LIST
Antwoord van THE LIST
Dear Iryna, thank you so much for your review and for shopping with THE LIST! Our customers feedback are extremely important! Wishing you a wonderful start to 2026 and a very Happy New Year!
THE LIST
fast and relaiable
30 december 2025
Antwoord van THE LIST
Hi Carolina!
Thank you so much for your kind review! We truly appreciate your feedback and are so glad you had a great experience. Wishing you a wonderful start to 2026 and a very Happy New Year!
THE LIST
I still have not received return…
I still have not received return instructions, but I received correspondence that it is being prepared, so, as of now, my review is neutral, at best.
25 december 2025
Antwoord van THE LIST
Hi Ian
Thank you for your feedback — we really appreciate you taking the time to share your experience.
We’re sorry for the delay, which was unfortunately due to the holiday season and higher-than-usual volumes. Our Customer Support team has already emailed you the return label to help resolve this as quickly as possible.
If this addresses your concern, we’d kindly ask if you would consider updating your star rating. We’d also be more than happy to assist you with placing a new order for the correct size or help with anything else you may need.
Thank you again for your understanding, and we’re here if you need any further support.
THE LIST
I requested the George 2 boots and they…
I requested the George 2 boots and they sent me the boots,Atlante Ankle Boots
13 december 2025
Antwoord van THE LIST
Hi Efren,
Thank you for bringing this to our attention, and we’re sorry for the inconvenience caused.
It appears there was an error in the item sent, and we sincerely apologise for the mix-up. This is not the experience we aim to provide. Please contact our customer support team with your order details so we can resolve this promptly by arranging a replacement or refund.
We appreciate your feedback, as it helps us improve, and we look forward to making this right for you.
THE LIST
Product fine, shipper not
Have yet to receive the item. It was scheduled for delivery Sunday, moved to Monday. Received a call from an unknown number which I did not answer. It was DHL needing me to be present for the delivery (neither USPS, FedEx, Amazon or UPS require that). Had to reschedule for tomorrow. Grrr.
10 december 2025
Antwoord van THE LIST
Hi Alice,
Thank you for your honest feedback — we truly appreciate you taking the time to share your experience.
We understand how frustrating delivery delays and unexpected calls can be. During certain periods, DHL may require the recipient to be present at delivery. This is an additional security measure to ensure the shipment is handed over correctly and not left unattended, helping to prevent loss or theft.
We’re sorry for the inconvenience caused by the rescheduling and appreciate your patience. If there’s anything we can do to assist with your delivery or provide further support, please don’t hesitate to reach out.
THE LIST
Reasonable price with terrific service
Reasonable price with terrific service.
Order delivered 2 days ahead of schedule during super-busy Christmas shopping rush, wow!
Most of responses within hours despite US-Italy time difference, kudos!
Albeit, the first response came back in 3 days...we all should by more from this excellent website so they can properly staff back of the house.
10 december 2025
Antwoord van THE LIST
Hi There!
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!
THE LIST
Customer service is low
10 december 2025
Review zonder uitnodiging
Antwoord van THE LIST
Hello Teav,
Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience with our customer service didn’t meet your expectations — that’s not the level of service we aim to provide.
We truly value you as a customer, and we’d appreciate the opportunity to make things right. If you’re open to it, could you please reach out to us directly at customercare@gothelist.com. We want to understand what happened and ensure your next experience is significantly better.
Thank you again for your feedback — it helps us improve.
Kind regards,
THE LIST
Unfortunately I didn’t get my order it…
Unfortunately I didn’t get my order it was canceled they said it’s not available but still it’s showing that it’s available on the app and the website!!! And the payment wasn’t fully refunded
28 november 2025
Review zonder uitnodiging
Antwoord van THE LIST
Hi Sara
We’re very sorry to hear about your experience — this is certainly not the level of service we aim to provide.
Your order was cancelled due to an inventory error, and we understand how frustrating it is to see the item still appearing as available on our app and website. Our team is already looking into this to ensure the listing is updated correctly.
Regarding your refund, it should have been issued in full. If any amount is missing or still pending, please contact our support team at customercare@gothelist.com with your order number so we can resolve this immediately.
Thank you for bringing this to our attention, and again, we sincerely apologise for the inconvenience caused. We’re committed to making this right for you.
THE LIST
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