Ordered a PC back in December after seeing some good reviews for this business. 5 months later, it's still running great and is all I ever wanted from a pre-built. The product arrived carefully... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Bought a PC on a whim as my older unit was getting on in age and was failing, saw an advert on Instagram for Gotraka and thought why not! Gotraka was absolutely faultless, customer service wa... Toon meer
Recently purchased my daughter a PC for her Uni work. Ordered it Friday and it arrived Tuesday! Build quality is superb with quality components and runs like a dream. Extremely well priced too-... Toon meer
Bedrijf heeft geantwoord
Item delivered on time and in decent condition but profiteering off a lack of supply. It was over twice the RRP but as it was a birthday present and was the only compatible device for the PlayStation... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Computers en accessoires winkel
- Computer & laptop accessoires
- Computer hardware fabrikant
- Computerwinkel
- Computergroothandel
Info over Gotraka
Geschreven door het bedrijf
Gotraka is focussed on bringing sustainability to technology and ecommerce.
Our ambition to ensure that we are a positive force in reducing e-waste and to help customers with their tech purchases.
We believe in the mantra #buyoncebuyright, our mission is to help you get the right product for your needs, with expert advice, technical knowhow and support you can trust in us.
Browse our range of over 30,000 products so whether you are a business, gamer, or home user we have the right product for you.
Shop Laptops Shop PC's Shop Monitors Shop Graphics Cards Shop Motherboards Shop Storage Our highly trained team are on hand to make purchasing your IT more sustainable and simple. You may also contact us on 020 8208 1234, via live chat or email help@gotraka.com. We look forward to helping you buy more sustainably.
Contactgegevens
Unit 13-14 Cygnus Business Centre , NW10 2XA, London, Verenigd Koninkrijk
- 020 8208 1234
- help@gotraka.com
- gotraka.com
4,5
Uitstekend
307 reviews
Heeft 50% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great PC and Service!
Ordered a PC back in December after seeing some good reviews for this business. 5 months later, it's still running great and is all I ever wanted from a pre-built.
The product arrived carefully packaged and was easy to get started with. Customer service was quick to respond to questions and willing to assist in any way possible. There really isn't much to say beyond praise.
Would definitely recommend.
13 januari 2026
Absolutely Smashing
Bought a PC on a whim as my older unit was getting on in age and was failing, saw an advert on Instagram for Gotraka and thought why not!
Gotraka was absolutely faultless, customer service was spot on for helping me pick parts and perform the installation even once the PC had already been built.
The PC itself came beautifully built, cable management was superb and packaging was robust enough to ensure a safe journey.
Bonus for all of the packaging to be recyclable!
I'll definitely be reaching out to them for any future installations and kit.
9 april 2026
Review zonder uitnodiging
Thank you to the team - custom gaming PC
I ordered a custom gaming PC (where I chose the parts myself) on the 24th of March, and only 3 days later it had already arrived at my home, fully built and ready to go, which was way faster than I expected.
I have to say their support and care was phenomenal - I initially messed up my choice and contacted customer support for a cancellation, and they got back to me straight away which let me put in another order. They also were patient with me asking for advice on what build to get.
The computer arrived in perfect condition from shipping - it was very well packed with reliable foam padding to protect the inside of the case, and all was very clean (no fingerprints or anything) with film still protecting the glass on the case. Everything was of course exactly as I specified in my custom order and running perfectly. I'm enjoying my games all in ultra settings now.
There was a cute handwritten little message inside one of the small boxes and a packet of candies (which I actually ate while setting it up, thank you :))
I can tell they really care, and I'm very happy I got my PC from gotraka. Thank you for the awesome PC!
29 maart 2026
Review zonder uitnodiging
I am very satisfied with my purchase
I am very satisfied with my purchase. Everything arrived on time and was perfectly packaged. The computer's performance exceeds my expectations, and the build quality is top-notch. Highly recommended for any gamer or professional looking for a reliable machine
22 maart 2026
Review zonder uitnodiging
Antwoord van Gotraka
Thank you very much for your wonderful review! We’re absolutely delighted to hear that you’re so pleased with your purchase and that everything arrived on time and in perfect condition. It’s great to know the performance has exceeded your expectations and that you’re happy with the build quality.
We really appreciate your recommendation, it means a lot to us. If you ever need any assistance, please don’t hesitate to get in touch. Wishing you all the best with your new machine. Happy gaming!
Item arrived as scheduled!
Item arrived as scheduled. So far it’s working.
17 maart 2026
Review zonder uitnodiging
Antwoord van Gotraka
Thank you for your review. We’re pleased to hear your item arrived on schedule and is working well so far. If you need any assistance going forward, please don’t hesitate to get in touch. We appreciate your support.
Good pc good delivery fast
6 maart 2026
Antwoord van Gotraka
Thanks so much for your review! We’re really pleased to hear you’re happy with your PC and that it arrived nice and quickly. If you ever need a hand with anything, just give us a shout, we’re always here to help. Enjoy your new setup, and happy gaming!
Quick delivery and great service
Quick delivery and great service. SSDs arrived quickly and great condition i.e. New. Will definitely use again
4 maart 2026
Antwoord van Gotraka
Thank you for your lovely feedback.
We’re really pleased to hear that your order arrived quickly and in perfect new condition, and that you were happy with the service you received. Providing fast delivery and reliable products is something we always aim for.
We truly appreciate your support and look forward to serving you again in the future.
just all round brilliant.
29 januari 2026
Antwoord van Gotraka
Thank you very much for your kind feedback.
We’re happy to hear that you had such a positive experience and that everything met your expectations. Your support means a great deal to our team, and we truly appreciate you taking the time to share your thoughts.
If there’s ever anything we can assist you with in the future, please don’t hesitate to get in touch. Thank you again for choosing us.
Lack of reliability when issues come up
I purchased a bespoke PC from Gotraka in October 2025. The machine developed serious faults shortly after delivery and was returned for inspection. When it came back, it was in worse condition, and although a full refund was agreed, it was not processed despite repeated follow-ups.
I ultimately had to escalate the matter through my credit card provider under Section 75, and the refund was issued through them. Staff were polite, but the process involved significant delays and poor follow-through. I hope this helps future customers make informed decisions.
18 februari 2026
Review zonder uitnodiging
Antwoord van Gotraka
Thank you for taking the time to share your experience.
We’re sorry to hear about the issues and the frustration caused. After receiving your PC, it was in use for several weeks before a fault developed with one of the components. As this was covered under warranty, we promptly arranged for the system to be returned to us for inspection and repair.
Following your initial message, we responded quickly and carried out an inspection and found that a component developed a fault which we replaced., as part of our commitment to supporting you.
We appreciate that you had positive comments about our after-sales service.
I am terribly sorry that when we re-shipped the PC back to you it was unfortunately damaged during transit by the courier. We understand that this is not ideal and we took it up with the courier partner to help mitigate this from happening again. We then promptly refunded you once the item was collected and returned back to our facility.
Over twice the RRP - profiteering
Item delivered on time and in decent condition but profiteering off a lack of supply. It was over twice the RRP but as it was a birthday present and was the only compatible device for the PlayStation we had no choice. Very sad to have companies taking advantage of consumers
23 februari 2026
Antwoord van Gotraka
Thanks for taking the time to leave your feedback, we really do appreciate it.
We understand your concerns about the pricing, and we’d just like to add a bit of context around what’s been happening in the components market recently. The industry has been quite volatile, particularly due to shortages of RAM and SSDs, which has led to noticeable price increases across the board. Unfortunately, this has pushed procurement costs up significantly for ourselves as well.
We always try our best to keep the impact on our customers as small as possible, but in many cases the cost of sourcing these components has increased a lot compared to previous periods. It’s certainly not a case of us trying to profiteer! it’s simply a reflection of the wider supply situation affecting the whole market.
That said, we genuinely appreciate you sharing your thoughts, and feedback like this helps keep us accountable and focused on offering the best possible value we can. Thanks again for taking the time to leave your review.
Room for improvement
I purchased a pc, and am generally happy with it.
The good: Value and delivery time.
Not so good: Undocumented case substitution. The case my pc came with was not the same as pictured at the time of purchase, and I was not informed.
Build quality: alignment of the motherboard with the case cut-outs was poor, to the extent that some external ports could not be plugged into due to case metals blocking them.
10 februari 2026
Review zonder uitnodiging
Antwoord van Gotraka
Thanks for taking the time to leave your feedback, We are glad to hear you were happy with the value of the PC and how quickly it arrived.
That said, we are sorry to hear about the issues you ran into with the case and the build alignment. The case being different from the one shown at the time of purchase should have been communicated, and we understand how that could be frustrating. We're also sorry to hear about the motherboard alignment causing problems with accessing some of the ports that's definitely not the standard we aim for.
We have passed your comments about the case difference and the motherboard alignment on to our team so they can review it and tighten up our quality checks going forward.
If the port alignment is still causing problems when you're using the PC, please do get in touch with our support team and we will happily take a look and help get it sorted for you.
Thanks again for the feedback, it genuinely helps us improve both our products and service.
Company advertising items at low price
Company advertising items at low price, take your money then tell u not item not in stock, went back on there site item relisted 3x the price ,scanning anybody they can. So avoid the company.
21 februari 2026
Review zonder uitnodiging
Antwoord van Gotraka
We’re genuinely sorry to read your review and to hear how disappointing this experience has been for you.
We completely understand how frustrating it must have felt to place an order, only to then be told the item was unavailable, and later see it appear online again. That would understandably cause concern, and we’re very sorry for the confusion and inconvenience this has caused.
In this particular instance, the product had not yet officially launched on our website and was not fully ready for sale. Unfortunately, due to a premature listing, we received your order before the product page was finalised and before stock was available. As soon as this was identified, we contacted you to explain the situation.
We want to reassure you that this was not intentional, and certainly not an attempt to mislead. It was an internal listing error, and we sincerely apologise that it affected your order.
We truly value your feedback and would very much appreciate the opportunity to look into this further for you. Please feel free to contact our customer support team with your details, and we will do our very best to assist.
Amazing customer service
Pc arrived well packed and worked as should. Few minor issues but sorted by the amazing customer service. Seriously this company has without a doubt some of the best customer service I've ever experienced. Great overall shopping experience.
5 februari 2026
Review zonder uitnodiging
Antwoord van Gotraka
Hi Andrew! Thanks for taking the time to leave us a review! Very much appreciated! Enjoy that PC and Happy Gaming
Wow love it
Great service, pc looks and plays amazing. My son loves it and is over the moon with it.
Out the box, plug it in and away you go.
9 februari 2026
Antwoord van Gotraka
Hiya Jason! Really Happy to hear your son is enjoying his new Gaming PC. We love happy customers
After recovering from a TBI I wanted…
After recovering from a TBI I wanted to treat myself to a gaming pc this company was recommended but sadly it has been a disappointment. took ages to send the pc when I got it they only put 1tb SD should have been 2 also WiFi was not explained properly so they charged me another £45 to upgrade motherboad then had to wait a further 3 weeks when it come back it sounds like a jet engine even when i changed the temps and not playing a game! Plus there a constant red light flashing on top near the power button when I phoned customer service they said it's nothing to worry about they did not care that I had concern for health and safety reasons that this pc could overheat.Have not been able to use the pc since because I had a seizure and fell over so recovering from that. I just wanted to inform everyone this company has disappointed me after spending over £1700.00
25 november 2025
Review zonder uitnodiging
Overall very good
Overall, a very good PC component seller. Good selection and competitive prices. The only caveat is the shipping: orders are sometimes shipped in several separate packages.
27 januari 2026
Antwoord van Gotraka
Thank you Wojciech! We often have to ship from our second warehouse when customers have ordered for Next Day delivery, which in this case you had ordered for next Day Delivery.
When customers order for the standard delivery we can cross dock the shipments when goods are transferred from one warehouse to the other for single shipments.
Thank you again for your many orders - we love working with you!
Excellence Delivered to Scotland
Delivery was wee bit late due to a storm in the south of England,but they kept me informed and it arrive a few days later.Well packed and extremely happy with it's performance and visual appearance.Did not get touse it for a couple of weeks as I was going away for Xmas,but really enjoying the experience.Everything I hoped it would be and more.Would recommend without hesitation.Best wishes to all involved in the process and have a happy New Year John Ferguson
12 januari 2026
Antwoord van Gotraka
Hi John,
Thank you for sharing your feedback.
We apologise for delay that you've experienced due weather storm affecting deliveries earlier this year. Really very happy to hear that you love the performance and the visual appearance of the gaming PC.
Thank you for taking time to leave this feedback
Happy gaming :)
Team,
Gotraka
B450 motherboard
I ordered a motherboard and it arrived on time and the support throughout the whole process was amazing.
13 januari 2026
Antwoord van Gotraka
Hi Amanda - Thank you for your order and your review! Glad we were able to help with your upgrade! :)
Good prices and delivery
Really happy with my purchase, delivery was fast, it came the next day! Product was legit and a good price too.
14 januari 2026
Antwoord van Gotraka
Hi Abigail! Thank you for the very kind review! Glad it reached you on ahead of time. Hope the case is looking good!
Really good customer service
I bought a pre-built gaming PC and although I did have to briefly return it for an issue to be sorted, the process was so quick and the overall customer service so good that I was still really pleased with my purchase. The PC is now running great, seems to be well built, and I would definitely try Gotraka again. The speed of customer service response compared to some of the larger PC companies I've dealt with was a breath of fresh air.
10 januari 2026
Review zonder uitnodiging
Antwoord van Gotraka
Hi Matt
Thank you so much for this — we really appreciate you taking the time to share your experience.
While it’s never ideal to have an issue, we’re really glad we could get it sorted quickly and make the process as smooth as possible for you. Hearing that the PC is now running great and that you’re happy with the build means a lot to us.
Thanks again for choosing Gotraka and for the trust. If you ever need anything in the future, we’d be more than happy to help.
Happy Gaming!
All the best,
The Gotraka Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.