Goway Travel Reviews 

Goway Travels makes planning easy!! Every detail is included and they will taper your tour as you like!

Goway Travel has been a great partner to work with as a Travel Advisor and Travel Agency Owner. They are constantly providing excellent and fast service to ensure I can help customize the perfect itinerary for my clients with amazing destination specialists. I recently worked with Aylin Esin for an Alaska trip for a client and we are finalizing the details for my clients trip in July!

This is an excellent tour agency that provides an excellent, all inclusive safari experience in South Africa, especially in the renown Kruger National Park. The agency will provide a very detailed, day-by-day itinerary of the trip, which, for the most part, describes exactly the order of activities that a customer will experience from start to end of the reserved trip. Our safari trip included a hotel pick-up in Cape Town in the beginning of the safari trip and drop-off at the end of the trip. Flights to and from either Johannesburg or Mpumalanga airport are included. We reserved a 3-day safari trip which included an afternoon safari the first day, a full day safari the 2nd day, and a morning safari the 3rd day. The lodge where we stayed was very clean with modern and convenient accommodations, including WIFI and breakfast. The guides are well trained and very knowledgeable about all animals we came across during our trip, and were also very courteous, polite and easy to engage in conversation. They made our safari trip exciting but safe! I would highly recommend this safari tour agency.

I had an amazing trip. It was more than I could have expected. I got to see everything I wished to see while I was abroad. All the guides were lovely and provided me with excellent knowledge on their cities/tours. Especially in China where it was their holiday week and they all took time away from their families to make me around their cities. The tour company in Japan made sure I got to every tour destination and knew what the plan was for each day.
This is the second time I have used Goway for traveling and it has exceeded my expectations.

Our trip to Australia included several service failures, including arriving at our hotel in Melbourne after a full day of touring only to discover that our reservation had not been secured. We also experienced issues with travel documentation, communication with tour operators, and other booking problems that created unnecessary stress during what should have been an enjoyable vacation.

My greatest frustration, however, was the post-trip customer service. After submitting a formal complaint, it took more than three months and numerous follow-up emails before my concerns were substantively addressed. During that time, I received very little communication about the status of my file, which ultimately prompted me to post my original review.

Following my review, Jennifer from GoWay’s Client Experience team contacted me personally, took the time to thoroughly review my concerns, and worked with me to reach a fair and reasonable resolution. She was professional, responsive, and followed through on every commitment she made during our discussions.

While I was disappointed that it took a public review to receive that level of attention, I genuinely appreciate the way Jennifer handled the matter once it came under her care. Her thoughtful approach restored my confidence that GoWay values its customers and is prepared to make things right when problems occur.

We just returned from an incredible 2-week trip to Brazil, and it exceeded every expectation. This was our first time using Goway, and RuthAnne absolutely knocked it out of the park.
What Made It Special:
Exceptional Guides - Every guide RuthAnne selected was outstanding. Our Rio guide was probably the best we've ever had anywhere in the world. Our Iguazu Falls guide was equally fantastic—knowledgeable, personable, and made the experience unforgettable. Every guide was excellent throughout our journey.
Amazon Experience - The Amazon River portion was breathtaking. Incredible venue, exceptional staff, and truly memorable excursions.
Perfect Planning - Every detail was thoughtfully arranged. Timing, accommodations, activities—everything flowed seamlessly.
RuthAnne clearly knows Brazil inside and out and matched us with the perfect experiences for our family. We felt taken care of every step of the way.
Bottom Line: We'll absolutely be using Goway again for our next adventure.
Traveled as a family of four - would recommend for couples, families, or anyone seeking a hassle-free, world-class experience.

We just returned from a 2 week tour of South Africa, Zimbabwe(Victoria Falls) and Botswana, and had a fabulous time! This was the third tour I've used Goway, and as usual, it was such a positive experience! The accommodations that were booked were awesome! The hotels were luxurious, clean and the staff, all so warm and welcoming! Our travel agent, Vanessa Lloyd, did a fabulous job arranging everything, and was always available to answer my many questions! We'll be using them again, next year when we take a family trip to the Greek Islands and Turkey! They are always consistent in the quality of the hotels and experiences, and I highly recommend them for your travel needs!

We had a 12 day trip through Norway staying in 4 different cities. We made the best of the situations we encountered, but hopefully this company does better for you…

Our private tour guide in Oslo was awesome! We were able to eventually explore after the company showed up with a car too small to accommodate all 5 of us.

On our first journey by train we were told we had 1st class tickets in Car 5…. There was no Car 5. The conductor said there hadn’t been one for quite some time . Luckily he honored our tickets.

Next was our car rental…. The rental agency had no reservation for us. Had to pay out of pocket.

I called ahead to our hotel in Bergen to see if I could arrange for two single beds in our room (snoring husband 🥴). I was told that I cannot connect to the hotel because they have been closed for over a month due to the strike. If I had not called ahead, we would’ve shown up to the hotel with the doors closed. The travel company had no idea about the strike. They ended up putting us in two different hotels in Bergen even after our travel agent in the states found a hotel we could stay at all four nights. It was more expensive, so Goway would not pay the difference.

Fast forward to our train back to Oslo…. Got a text the day before we were supposed to leave, saying there was a technical issue and they had to change our seats. Currently sitting on the train. All five of us are in different rows, not together like our original reservations. Our original reservations were again in the mysterious Car 5.

We cannot believe how many “hiccups” we encountered on this trip. Again, we made the best of all situations, but utterly disappointed with Goway travel.

I worked with Goway through an independent travel agent. I have never had such an issue with communications booking a trip in my life (I truly think it was much more the independent agent who was the issue but then why do they work with her?). There were so many errors made, even on my flights which one would think would be pretty straightforward but no. Other deal breaker for me is zero sharing of where your money goes; they refused to give me a breakdown in any form; you simply agree to a lump sum and then they spend that amount. I would never book with them again for these 2 major reasons.

We are still on our journey in Italy. At Capri now and heading to the Amalfi Coast. So far, we can’t thank Goway enough for putting our itinerary together so quickly. Everything is going well and hope the next 10 days are perfect too.

My experience with GoAway Travel Agency was extremely disappointing. This was a once-in-a-lifetime trip to New Zealand and my first time traveling internationally, so I initially went to my local travel agency for guidance. They recommended GoAway Travel to plan a custom three-week itinerary. I felt overwhelmed at the idea of planning the trip myself and was hoping that using a travel agency would make the process less stressful, especially given that I was willing to invest extra in meaningful experiences.

Unfortunately, the planning process took over two months, and communication throughout was delayed and inconsistent. Most of the communication was through email between my local travel agency and the GoAway agent, with a few phone calls throughout the planning process to help finalize the itinerary. I often had to reach out to my travel agent for updates or to confirm whether requested items had been completed, which made the process far more difficult than it should have been. In the end, I spent more time researching, following up, and managing details myself than I believe I would have if I had booked the trip on my own.

During the planning process, I specifically requested a helicopter tour with glacier hiking. I provided a direct link to the exact activity, included the total cost, and clearly communicated that I was comfortable paying for it because it was an important experience for us. Despite this, the wrong excursion was booked, and the issue was never corrected before our trip.

For the most part, the actual travel experience went well. However, we ran into an issue when one of our flights was canceled due to weather, which was outside of the agency’s control. What was frustrating was the lack of support from the GoAway 24-hour assistance team afterward. They were not very responsive in helping us rebook flights or find alternative transportation to our next destination. Ultimately, we had to figure everything out ourselves, including booking a rental car to get to the next city.

At the time of the flight cancellation, I informed the 24-hour support team that we would need documentation for an insurance claim once we returned home. We were told this would be provided, but we never received the documentation or any follow-up.

During the trip, we also had several activities canceled due to weather or other circumstances. Any refunds were required to go through GoAway Travel Agency, but we still have not received the full refund amount or clear documentation showing what the total refund should be. I have requested an itemized itinerary with full pricing multiple times. Initially, I was told this could not be provided until everything was fully booked, but even after the trip has ended, I still have not received it.

Four days after returning home, I reached back out because I was trying to complete the insurance claim and needed the receipt for the original flight booked through the agency. Instead of providing the documentation, they sent forms for me to complete and said they would submit the insurance claim on my behalf. After that, communication completely stopped.

I sent four follow-up emails without receiving a response. My local travel agency, which originally recommended GoAway Travel, also attempted to contact them multiple times without success. I called their help desk multiple days in a row, and each time I was told the matter would be marked as a priority and that someone would get back to me, but no one ever did. More than a week later, they informed my local travel agency that there had been a communication error and that they would not be submitting the insurance claim.

By that point, the deadline to submit the insurance claim had passed, and I was unable to recover any money related to the travel delay. That level of poor communication and lack of follow-through was incredibly frustrating, especially after trusting them with such an important and expensive trip.

Although we were eventually able to enjoy many parts of our trip to New Zealand, the poor communication, booking errors, lack of responsiveness, and failure to properly assist with refunds and insurance left me extremely disappointed. I would not recommend this company to family, friends, or strangers. After this experience, I honestly feel like I fell for a scam rather than receiving the professional travel support and service that was promised.

Can't say enough good things about Goway Travel. From the very start, our travel rep, Harpreet, listened carefully to what we were hoping to see and do on our first trip to Japan. She asked great questions and then came back to us with a detailed itinerary packed with adventure and fun, and all within our travel budget.
From the moment we took off from LAX, Harpreet had made sure we had every tour voucher, hotel voucher, plane ticket, train ticket, literally every detail covered. All we had to do was follow our itinerary.
Also, Harpreet booked us into terrific hotels. Each one was spotlessly clean, comfortable, included a full (and delicious) breakfast and, most importantly, was centrally located to all of the activities she had planned for us. So everything was a 5 or 10-minute walk away.
In three weeks' time we were able to visit six cities and so many fascinating shrines, temples, castles, imperial palaces - most of which were World Heritage sites. Harpreet also tucked in fabulous "experiences" like learning how to make sushi with a professional chef, enjoying a tea ceremony and watching graceful Geishas dance.
My husband and I are seasoned travelers. But we don't speak Japanese and we really knew very little about the country. There is no way we would have been able to see and do all of the fascinating things we did in Japan if we hadn't chosen Goway Travel to be our guide. Many thanks for an unforgettable trip!

Great country (Italy), great people and love the feel you get by just being you.
Ingrid Aird did a great job with a pair of tours one private and one group. Organizing pickup from airport and flights.
Hotel, Enterprise Hotel, after a bit of a rough start getting us into a proper room, was more than excellent.

We were looking forward to a magical vacation in Greece, and Goway Travel delivered on all fronts. This is the second time that we have booked with them (the first being an incredible excursion in Thailand), and everything went along swimmingly. Only on one occasion did a tour go sideways, but our Goway specialist (Patrick) took care of it for us.

When your tour involves many flights, numerous hotels, various tours, ferries, and transfers, it is nice to know that your travel specialist can handle it all. Goway (from Patrick to all the other staff involved) handled everything in such a professional manner. Thanks Goway for such an incredible experience in Greece. I look forward to another adventure in the near future!

We recently returned from France - three cities in two weeks - and our trip was fantastic! Jacqueline helped us with a return to France with no worries and concerns. Drivers met us at every destination- hotels were superb and the individual tours memorable. This is a return vacation with Goway and we could not be more pleased. The customer service is top notch and all questions answered promptly. For us seniors, we appreciate all the thoughtfulness and consideration.

My clients had an amazing trip and they told me that the trip was better than expected. I want to thank Brent Morris who was very helpful in the planning stages.
Job well done Goway & Brent it was great working with with you!!!
Sole Barraza

While researching suppliers for a clients Thailand honeymoon, I remembered being referred to GoWay by a longterm TA ….because they “get it right and get it done!” I had already started their training modules, so I put in a quote. Immediately, Taylor responded with a very thorough email and we decided to chat. I gave him my specifics and he again responded immediately and matched my client’s travel needs 100%. I found it comforting to speak with a country expert with the knowledge I needed. My clients booked their vacation and are very excited about their itinerary! Thank you Taylor for making this process seamless.

The most amazing experience with Goway!! Phoebe did an amazing job planing the best trip to Paris, Florence and Venice with a great mix of relaxing and adventure days. Will be recommending to other travellers. Always someone available which is great when you are travelling in different time zones. Overall cannot be more happy with our experience working with Goway

Our rep at GoWay, Kimberly, was fantastic from start to finish. She came up with the exact itinerary we wanted for Melbourne, Uluru, Cairns and Sydney, and assisted us with both international and domestic flights to help us get the best rates. Once we were on the trip, everything flowed seamlessly and every tour and transport was on time.

As a travel agent, this is not the first time I’ve chosen to work with Goway for organizing my clients’ trip, this time to Chile, and once again, the experience was outstanding from start to finish.

Throughout the entire process, I could count on truly professional service from Susanna. My clients are very experienced travelers and requested a highly customized itinerary, including many unique experiences that are not typically included in standard tour programs. There were also several occasions when, on behalf of my clients, I requested changes to an already prepared itinerary.

Susanna was consistently helpful, patient, understanding, and — just as importantly — incredibly kind and pleasant to work with. It was clear that she genuinely cared about creating the best possible experience for my clients. I’m also certain that much of the work she put in went well beyond standard hours and expectations.

My clients returned absolutely delighted with their vacation, which is always the greatest confirmation of a job well done.

Thank you, Susanna, for your dedication and exceptional support. And thank you, Goway, for another wonderful experience!