GO Airport Shuttle Reviews 285

Go Airport Shuttle did a great job for our group of 8 getting us and our luggage from MIA to our hotel then to Miami port for our cruise the next day. Leonard Samie was very helpful navigating the very busy Miami port and I’d highly recommend booking with Go Airport Shuttle

Driver was prompt, caring and knowledgeable. Would recommend this shuttle service to anyone.

Melvin and Kevin make the experience perfect!!!

Prompt, vehicle was fair in condition and cleanliness.

Everything ran smooth, no problems whatsoever. They did a great job.

Driver was patient and communicative.

Ship was late to dock in port. Contacted driver as soon as able regarding late arrival, however driver left and I received no transportation. Go Shuttles claim for airport arrivals "Our local affiliates use flight tracking software in each market where we operate. We’ll know if your flight is delayed and can adjust pick-up time, but we strongly recommend you contact us directly as soon as you become aware of the delay so that we can update our information in the system." This apparently doesn't apply for cruise port pickups as our party of 8 was left with no shuttle to get from the cruise port to airport. The driver could I'm sure see that the ship was not docked and there were no passengers exiting the port and no movement in any of the ground transportation vehicles as no one was able to get off the ship. Spoke with customer service who attempted to help but stated I would have to schedule another shuttle at additional cost (had prepaid for the original shuttle) and they did not have any shuttle available for 3-4 hours.

The dispatcher called our driver and was very rude about airport pick up times. We had to hear the whole conversation since it was on speaker, it made us uncomfortable and made us feel like a burden.

We booked a shuttle from Punta Cana airport for April 4th, 2026 to our resort and our driver could not be found. I tried to contact them with all the numbers listed on the reservation but they were all USA numbers. No Dominican Republic numbers. We were forced to pay another driver to take us to our resort.

The ride back to the airport at the end of our trip went great though. My advice is to not pre-pay for a shuttle from the airport. . . it's too chaotic to find your driver and there are so many to choose from. When I called the GoWithUs.com for a refund they said they tried calling me but couldn't get through and wouldn't give me a refund.

Had an appoinment on April 3rd... confirmation e-mail on the 2nd...
When the day came...the driver didn't show...called the number on the mail and the guy just said I had no réservation...
Letting me and 6 others in trouble...
Had to take another Shuttle in emergency to be able to reach the airport...
No refund.. nothing...not even an answer to my e-mail

Ismael did a great job meeting us at the Jacksonville airport baggage claim. He also had a sign ready with our name so we knew he was our driver. Pleasant and very easy to talk to. Will be using your car service again. Thank you.

We paid extra for meet up at baggage claim. The driver finally found us, grabbed 2 of our bags and said follow him. He then took off and we had to walk through the airport to the 3rd floor of the parking garage. Please note that I have mobility issues and cannot walk long distances. He then left us to retrieve the car. We finally arrived at the port terminal, only for him to drop us as far from the entrance as possible. I would not recommend this driver

Timely and extremely courteous! Kevin was extremely polite!

Great experience. Picked up on time snd our driver handled our luggage. We were flying in to get on a cruise. We asked the driver to stop near the port so we could purchase a few items. He stopped at a great location with many options. We arrived at our port on time and ready to cruise. SUV was plenty big for 5 adults and all our luggage.

On time. Communication w base and driver was excellent. Both Drivers to airport and back to home were polite and assisted all. Really enjoyed the experience

Petre was an excellent driver. Arrived on time and provided excellent communication along the way. Even help locate a missing item that we left behind. Highly recommend Petre and Go Airport Shuttle for any shuttle services needs from airports to cruise terminal ports.

Excellent driver. Communication was consistent and made the process more comfortable.

Driver arrived on time but on the drive he was distracted serval times on his cell phone looking away from the road several times at highway speeds on a crowded highway. Trying to coordinate other rides and pickups that he seemed to be late for. Totally unacceptable for him to put our lives at risk in this way. To make matters worse upon arriving at our destination and present the driver with a tip he demanded more money because he took the express lane ???? Are you kidding me? Least to say I told him to take a hike. The service was pre-paid he was just trying to scam for more money. Drivers name Mohammed trip April 4th 2026 9:40am pickup. Van had over 300,000 miles and you could tell by its interior condition. I understand these are contract drivers but go shuttle should do better with driver education and vehicle standards. First negative experience with the company.

Great communication, Great experience Will definitely use this service again

The driver was there right on time. The vehicles were clean, comfortable, and stylish. Drivers were professional and personable. One of the best transportation experiences I’ve ever had.