I placed an order for 5kg of Romo Premium Quality Tub Adhesive and everything seemed to be going well, until the order arrived and there was only 2.5kg delivered. I contacted GSI and explained the... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
What says more about a company is how they respond when a mistake has been made. Lisa at Graham Sanderson has demonstrated excellence through her customer centric approach. Mistakes happen but I am no... Toon meer
Bedrijf heeft geantwoord
Sample was supplied. Decision made, i ordered the curtain fabric anf it was delivered very promptly. Love the fabric, big bold colourful print. A very satisfied customer.
Had the wallpaper in stock. Allowed an order to be placed and paid for. To then be told out of stock and company Clarke and Clarke would send it direct when in stock. Contacted Clarke Clarke but had... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are an independent, family run soft furnisher based in Harrogate, North Yorkshire. Established in 1968. We offer fitting and measuring services within our local area and have an extensive book and sample library at our showroom on Kings Road. We look forward to welcoming you to help with your soft furnishing needs. If you are unable to visit our shop please visit our website where you will find a comprehensive range of designer fabrics and wallpapers. On our website you can also order bespoke curtains, blinds and cushions which are made in our workrooms. Please do not hesitate to email us sales@grahamsanderson.com for any soft furnishing enquiries.
Contactgegevens
120-130 Kings Road, HG1 5HY, Harrogate, North Yorkshire, Verenigd Koninkrijk
- 01423568628
- sales@grahamsanderson.com
- grahamsandersoninteriors.com
4,7
Uitstekend
487 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent service and quality
Excellent service and quality. This is the fifth time of ordering directly from the website, both blinds and curtains. Any questions are answered promptly, the ordering process is very easy and the quality of the finished items has been excellent every time.
8 juni 2026
Antwoord van Graham Sanderson Interiors
Hello,
Wow, thank you for this amazing review. We’re thrilled to know you have come back to us again for your soft furnishings and had another positive experience. We look forward to working with you further!
Best wishes,
Graham Sanderson Interiors.
Quality and service were both excellent
8 juni 2026
Antwoord van Graham Sanderson Interiors
Hi Pete,
Thank you for your support and positive feedback. We hope to do business again with you soon!
Kind regards,
Graham Sanderson Interiors.
Really impressed with the service and…
Really impressed with the service and workmanship of my curtains and cushions that I ordered.
8 juni 2026
Antwoord van Graham Sanderson Interiors
Hi Donna,
Thank you for taking the time to share your feedback. It's wonderful to know that we met your expectations for your cushions and curtains! Please let us know if we can help with anything else.
Kind regards,
Graham Sanderson Interiors.
Beautiful curtains and I am very happy…
Beautiful curtains and I am very happy with them. It was quite a long wait but the lead time was clear from the start and it was stuck to, so I knew what to expect.
2 juni 2026
Antwoord van Graham Sanderson Interiors
Dear Annalise,
Thank you for sharing your experience. We're delighted that you are happy with your made to measure curtains. Thank you for choosing us. We appreciate your feedback on our lead time and we are looking at ways to improve this.
Best wishes,
Graham Sanderson Interiors.
Shocking service
Shocking service. Took 3 months for delivery, should have known when had issue even with the samples not turning up! had to chase for delivery then funny enough they turned up 3 days later! . Won’t use again.
26 mei 2026
Antwoord van Graham Sanderson Interiors
Dear Val,
Thank you for taking the time to leave a review.
We are genuinely sorry that your experience did not meet the standards you rightly expected from us, particularly as a returning customer who had experienced no previous issues with delivery times etc. We acknowledge that this order took longer than our advised lead time and that you had to contact us for an update. We accept that our communication throughout the process should have been better.
As explained previously, the delay was caused by unforeseen fabric supply issues from the manufacturer together with a backlog in our production schedule. While this does not lessen the inconvenience caused, we would like to reassure you that your order was not lost and was completed and delivered as soon as the materials became available.
We also appreciate your frustration and regret that the goodwill gesture we included was not suitable for your requirements.
Your feedback has been shared with our team and has been taken seriously as we continually work to improve our service. We would like to thank you for your previous orders and your patience throughout this matter.
Kind regards,
Graham Sanderson Interiors
Dream experience in advice and customer care.
This has been a dream experience. The consultation and advice for the fitting was second to none and the quality of the product is amazing.
I had bought poles and curtains before and was thrilled with the outcome and this time I had to get advice as was using a track system. Graham and team were so patient and gave amazing advice and the proof is in the fabulous result.
Great quality and value for a premium product.
26 mei 2026
Antwoord van Graham Sanderson Interiors
Dear Adrienne,
Thank you so much for your wonderful review!
We are so pleased to hear that you had such a positive experience with us and that you are happy with everything, including the advice and customer service you received. It is especially good to know that Graham and the team were able to help guide you through the track system selection and fitting process.
It's also lovely to hear that you returned to us after your previous purchase of curtain poles and curtains. We really appreciate your continued custom and confidence in our products.
Finally, thank you for your kind comments regarding the quality and value of our products. Knowing that the finished result has exceeded your expectations makes all the hard work worthwhile and we will be sure to let our workroom know!
We look forward to assisting you again in the future!
Best regards,
The Graham Sanderson Interiors
Antwoord van Graham Sanderson Interiors
Dear Hilary,
Thank you for your 5 star review! We appreciate your kind words. Providing a great value to our customers is always our goal. Please do let us know if we can help with any other queries you may have.
Best wishes,
Graham Sanderson Interiors.
High quality curtains
Graham Sanderson are my go to place for made to measure. Easy to order, great choice of fabric and great service. My latest curtains arrived last week and are beautiful. Thank you!
15 mei 2026
Antwoord van Graham Sanderson Interiors
Hello,
Thank you for sharing your positive experience! We’re glad your ordering process was smooth. We appreciate your support and kind words. Please let us know if we can help with anything else.
Kind regards,
Graham Sanderson Interiors.
Love the Roman blinds and very well…
Love the Roman blinds and very well made. Long lead time but worth the wait!
14 mei 2026
Antwoord van Graham Sanderson Interiors
Hi there,
Thank you for taking some time to leave us feedback. We are happy to hear you are satisfied with how your roman blinds have been made and always appreciate words of improvement. Thank you for this! We hope to work with you again soon.
Kind regards,
Graham Sanderson Interiors.
Beautifully made Roman blinds
Beautifully made Roman blinds. Once your order is complete they arrive next day, excellent service
13 mei 2026
Antwoord van Graham Sanderson Interiors
Hello,
Thank you for leaving us a review, we truly appreciate your feedback! It is wonderful to know you’re happy with the quality of our roman blinds. Thank you for choosing us and we hope to work with you again.
Best wishes,
Graham Sanderson Interiors.
reception of huge tax never said in…
reception of huge tax never said in advance. a really bad experience
8 mei 2026
Antwoord van Graham Sanderson Interiors
Dear Olivier,
We are sorry to hear you were unhappy with your experience.
For all orders shipped outside of the UK, UK VAT is removed at checkout and import taxes/duties are then charged by the destination country’s customs authorities and courier. In your case, €44 of UK VAT was deducted from your order before shipment.
This information is also outlined on our shipping page, and we provided guidance by email once you contacted us. We understand these charges can be frustrating, but they are standard for international shipments and are not fees set by us directly.
If you still need any assistance with your order, please feel free to contact our team and we will be happy to help.
Wonderful customer service
Wonderful customer service! Love their fabric collections..especially Designer Guild
7 mei 2026
Antwoord van Graham Sanderson Interiors
Dear Jainee,
Thank you for taking the time to leave us such a positive review! We are so pleased you were happy with everything and we look forward to helping you with any further fabric needs you may have!
Best regards,
Graham Sanderson Interiors
Sain laadukkaan tuotteen nopeasti ja…
Sain laadukkaan tuotteen nopeasti ja ystävällisen palvelun kera. Tullaus ja toimitus hoituivat hienosti. Olen erittäin tyytyväinen!
7 mei 2026
Antwoord van Graham Sanderson Interiors
Kiitos paljon ystävällisestä arvostelustasi! Olemme erittäin iloisia, että toimitus sujui vaivatta eikä sinulla ollut ongelmia tämän kanssa!
Parhain terveisin,
Graham Sanderson Interiors
Antwoord van Graham Sanderson Interiors
Hi there,
Thank you very much for this kind feedback! We really appreciate this. Please do let us know if we can help with anything else.
Best wishes.
Graham Sanderson Interiors.
Very happy with my cushion covers made…
Very happy with my cushion covers made in my requested material. Very well made, good quality and to a very high standard.
29 april 2026
Antwoord van Graham Sanderson Interiors
Hi there,
Thank you so much for your lovely review! We’re delighted to hear that you’re happy with your cushions and that it met your expectations. Please do let us know if we can help with anything else.
Kind regards,
Graham Sanderson Interiors.
The fabric i ordered is just like in…
The fabric i ordered is just like in the pictures.
Polite customer service and fast delivery.
5 mei 2026
Antwoord van Graham Sanderson Interiors
Hello Leena,
Thank you for your review! We’re so pleased to hear you are happy with your fabric and overall quality. Customer satisfaction is always our priority, and your feedback means a lot to our team. We hope to work with you again soon!
Best wishes,
Graham Sanderson Interiors.
Delighted with my Roman blinds
Delighted with my Roman blinds. Thank you. The whole process was easy and I was kept informed of the progress of my order. I will definitely be using your service again.
29 april 2026
Antwoord van Graham Sanderson Interiors
Hello Claire,
Thanks so much for your kind words. We’re really pleased to hear you had a great experience with us. We appreciate you taking the time to leave a review and look forward to helping you again in the future.
Best wishes,
Graham Sanderson Interiors.
Quality produce
Great service, used several times over the years. Quality fabric and well made curtains and blinds. Very pleased with my latest order.
21 april 2026
Antwoord van Graham Sanderson Interiors
Hello Samantha,
Thank you for the fantastic feedback. We’re delighted to hear that our team was able to provide the level of service you expected. We hope to work with you again soon.
Kind regards,
Graham Sanderson Interiors.
Antwoord van Graham Sanderson Interiors
Hello,
Thank you for your review and support. We’re glad you had a positive experience.
Kind regards,
Graham Sanderson Interiors.
Great product
Great product, very well made, easy to install - and at a very good price.
21 april 2026
Antwoord van Graham Sanderson Interiors
Hello Zoe,
Many thanks for leaving us a great 5 star review! We really appreciate this. Please let us know if we can help with anything else.
Best wishes,
Graham Sanderson Interiors.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.