Everything was made very easy. Installer was quick and friendly and showed how to use the system in easy to understand instructions. Arranging payment was easy too and the first six months were free.... Toon meer
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Lees wat reviewers zeggen
For over 2 years since I got the alarm system installed at my home, it has always prompted me with appropriate alerts and on 2 occasions, it sounded alarms for small fire inhouse. Even alerted fire an... Toon meer
Very happy with the Grand Alarms services. The installation was done when I bought my new house in 2021, since then the system is working perfectly fine ( both with wall monitor and aap). The custom... Toon meer
I had some issues with my door bell camera , the technician went out of his way to help me ( sadly I cant remember his name ) The customer service he provided was beyond excellent
Bedrijfsgegevens
Geschreven door het bedrijf
Grand Alarms provides reliable security solutions with professional installation, smart home integration, and 24-hour monitoring, dedicated to protecting families and properties with trusted technology.
Contactgegevens
9000 Keele Street Suite 12, L4K 0B3, Vaughan, Canada
- 416-657-2100
- socialmedia@grandalarms.com
- grandalarms.com
4,5
Uitstekend
46 reviews
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Simple and effortless to get things…
Simple and effortless to get things done. The whole experience including installation was done within a few days. Highly recommend
22 juni 2026
Grand Alarms Home Installation
Recently had Grand Alarms come to install my alarm system. Install was quick and the installer was knowledgeable and kind. He showed me how to use the smart home app so I can see my cameras and use my alarm. Great service, would recommend.
10 juni 2026
Misleading, Unsafe, and Customer-Unfriendly
I strongly regret ever choosing Grand Alarms. They sold me the alarm system, assuring me I would own the equipment, but when I decided to cancel service, they refused to provide the installer code. That means the system I paid for cannot be reused with another provider, leaving me with expensive but useless equipment.
Even worse, Grand Alarms failed to call me more than once when my alarm was triggered. When I raised this issue, they admitted fault but did not fix the underlying problem or take accountability. That is a serious breach of trust and customer safety.
Instead of offering a resolution, they tried to retain me with a slightly cheaper monthly fee. That doesn’t change the fact that their practices feel deceptive and their service unreliable.
Grand Alarms locks you in, fails on safety, and simply doesn’t care about the customer once you’re signed up. For your own peace of mind and security, stay far away.
22 september 2025
Review zonder uitnodiging
Extremely Disappointing Customer Service Experience
I had one of the most disappointing customer service experiences with Grand Alarms.
When I spoke with Cindy from their team, I found her communication to be unclear and her tone condescending. She frequently interrupted me, mumbled at times, and did not provide any solutions to my concerns.
I later spoke with someone named Komothy from the Administrative Department after requesting to speak to a manager from Cindy. She hesitated when asked if she was a manager and eventually claimed she was, but it was later clear she was not. If she was not qualified to de-escalate the situation, she should never have taken over the call. During the conversation, she raised her voice, and when I asked for her name, she shouted, “I am ending the call,” before hanging up. This left me feeling dismissed and frustrated. I also requested a call back from a manager and never received a call back which goes to show the kind of business Grand Alarms truly is.
Based on this experience, I cannot recommend Grand Alarms. The interactions I had were unprofessional and did not meet basic standards of customer service.
6 augustus 2025
Great protection, Great Service!
Great installation, great cameras, good fast security guards in an emergency! Very reasonably priced!
14 juli 2025
Review zonder uitnodiging
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