Ordered custom couches and waited 6 weeks for them to arrive only to receive the wrong item and wrong fabric. Waited another week or so to get clarification from manufacturer on why fabric we receive... Toon meer
Bedrijf heeft geantwoord
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This is for a lift chair purchased at Grand Home Furnishings in Winchester, VA. Lift chair, purchased for 86 year old mother, took weeks to arrive, with no date promised for delivery. Delivery tr... Toon meer
Bedrijf heeft geantwoord
Ordered a mattress and frame. Was told 2 week delivery. Mattress delivered after 6 weeks. Was told delivery was delayed due to the mattress warehouse closing for a week to celebrate 4th of July. We... Toon meer
Estimated timing for special order delivery for my sectional sofa was way off. Sofa wasn't delivered until 1 month after the estimated date. The sofa was delivered but there was damage on one piece. I... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Grand Home Furnishings
Geschreven door het bedrijf
Since 1911, our mission has been to provide the best customer service possible. With 17 convenient furniture stores in Virginia, West Virginia & Tennessee, our knowledgeable sales team and specialists are here to help you find the perfect piece of furniture, a complete room or a new mattress set.
Our convenient delivery and financing options make getting that new furniture or mattress easy!
Our convenient delivery and financing options make getting that new furniture or mattress easy!
Contactgegevens
4235 Electric Rd Sw 100, 24018, Roanoke, Verenigde Staten
- (866) 472-6343
- customer_service@grandhomefurnishings.com
- grandhomefurnishings.com
1,7
Zeer slecht
420 reviews
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Heeft 25% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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Two days after we I bought the chair it …
Two days after we I bought the chair it would just randomly quit working.. a 600$ recliner from the "basement" so I called and let them know and she told me she would send me a brand new chair and when it was delivered we just got the bottom piece.. which wasn't even the same as what we originally had. I'll never buy furniture at Grand again.
10 mei 2017
Review zonder uitnodiging
Antwoord van Grand Home Furnishings
I am sorry to hear this if you will call customer service at 1-866-472-6343 we will be happy to help you.
Antwoord van Grand Home Furnishings
Thank you for taking the time to review us! We appreciate your business.
So far so good!😀
10 mei 2017
Review zonder uitnodiging
Antwoord van Grand Home Furnishings
Thank you for your business.
in the midst of fixing my desk
this is based on ther fact that grand has responded to the issues about my new desk i bought there. i have had a repairman here twice and now am waiting for parts to come in and be installed
9 mei 2017
Review zonder uitnodiging
Antwoord van Grand Home Furnishings
Thank you for taking the time to review us...if you need us please call 1-866-472-6343.
Best customer service
Best customer service. Great quality. Love our new bed.
9 mei 2017
Review zonder uitnodiging
Antwoord van Grand Home Furnishings
Thank you so much we appreciate your business.
I love your furniture because it holds …
I love your furniture because it holds up well, I tell everyone to shop Grand over Ashley's Home furniture because they sell junk !! We bought our 14 year old granddaughter a bedroom set there about 5 years ago and she weighed maybe 85 pounds and the bed rails broke twice on her. They sent new bed rails and my husband put it back together only for it to fall apart again so he had to screw it together for it to work. I'll never buy from anyone except Grand in Harrisonburg AGAIN !!!
9 mei 2017
Review zonder uitnodiging
Antwoord van Grand Home Furnishings
Thank you for taking the time to review us...we appreciate your business.
Grand is Grand!!
We have had such good experiences with Grand both this visit and previous ones. We LOVE our newest piece of furniture! We will only purchase from Grand now. Others don't have the quality or great customer service!
9 mei 2017
Review zonder uitnodiging
Antwoord van Grand Home Furnishings
Thank you so much we appreciate your business.
I shopped at Grand
I shopped at Grand, then visited other stores in the area to compare. Grand has the best prices, the best customer service and the greatest selection. My furniture was delivered quickly and I am very happy with my purchase.
9 mei 2017
Review zonder uitnodiging
Antwoord van Grand Home Furnishings
Thank you so much we appreciate your business.
Smooth transaction..
9 mei 2017
Review zonder uitnodiging
Antwoord van Grand Home Furnishings
Thank you so much we appreciate your business..
Recommend you all to everyone who needs …
Recommend you all to everyone who needs furniture!!
9 mei 2017
Review zonder uitnodiging
Antwoord van Grand Home Furnishings
Thank you so much we appreciate your business.
Terrific experience on every level
Terrific experience on every level. Thank you!!
9 mei 2017
Review zonder uitnodiging
Antwoord van Grand Home Furnishings
Great to hear...thank you for your business...
Took way to long to get order in stock
Took way to long to get order in stock. 60 + days after I paid in full
9 mei 2017
Review zonder uitnodiging
Antwoord van Grand Home Furnishings
We are sorry to hear this. If you need any assistance please call customer service at 1-866-472-6343.
New Sofas
Sales Rep was very knowledgeable and spent tons of time with us. Ther sofas have been delivered and we are happy with them.
9 mei 2017
Review zonder uitnodiging
Antwoord van Grand Home Furnishings
Great to hear! We appreciate your business.
Our salesman Scott Hancock was very …
Our salesman Scott Hancock was very nice and delightful to work with.
9 mei 2017
Review zonder uitnodiging
Antwoord van Grand Home Furnishings
Thank you, we appreciate your comments and also your business.
Wonderful
Wonderful. Caring salesperson. I put my trust in them to help me find the best furniture and mattresses for me and my family.
9 mei 2017
Review zonder uitnodiging
Antwoord van Grand Home Furnishings
Thank you so much we appreciate your business..
We have waited on 2 cushions to be …
We have waited on 2 cushions to be exchanged for almost a month and a half. Only when we finally called to check on them did we find out that they were never ordered. The mattress we bought had to be exchanged due to a big hump in it. Sure wish I could get some of my money back. Oh well guess it will all be ok.
9 mei 2017
Review zonder uitnodiging
Antwoord van Grand Home Furnishings
I am sorry to hear this please contact customer service so we can help you with this. 1-866-472-6343
Lawrence Gray Purchase
All phases of my purchase was excellent. We have purchase many items over the years and we have been pleased. Thanks Lawrence Gray
9 mei 2017
Review zonder uitnodiging
Antwoord van Grand Home Furnishings
Thank you so much we appreciate your business...
Great customer service
Great customer service! Every time we shop to look or even buy, we have a great customer service experience!
Love Grand Home Furnishings!
Recommend to all my family and friends.
We love the Wise VA location best!
9 mei 2017
Review zonder uitnodiging
Antwoord van Grand Home Furnishings
Thank you so much for the rating we appreciate your business...
My Home was in the Flood back on …
My Home was in the Flood back on June 23rd in White Sulphur Springs
so I had to get a few things that I lost and still need more but will buy as money allows but the Gentleman who helped me was Jim Brown in the Lewisburg, WV Store and he did such an excellent job.
9 mei 2017
Review zonder uitnodiging
Antwoord van Grand Home Furnishings
Thank you for you feed back we appreciate your business.
My furniture shopping is always a great …
My furniture shopping is always a great experience. The staff is helpful and nice.
9 mei 2017
Review zonder uitnodiging
Antwoord van Grand Home Furnishings
Thank you for taking the time to rate our service we appreciate your business.
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