Gray Line Reviews 

Their literature is misleading- shows helicopter against backdrop of beautifully coloured cannon wall. Paid for trip to canyon floor and boat ride then flight back up
Boat cancelled - nothing offered to substitute (which would have involved helicopter setting down and collection from a point downstream). Flight was short directly to canyon and then down in a pretty bland part of the canyon (nothing like that shown on advertising). About 15-20 mins to take a few pictures - nothing inspiring to see apart from being in a gorge. Then flight back to base - up and out of the gorge and back by most direct route. Having flown on a helicopter and I felt they could have flown along the gorge more - they would have had to to collect us from the non existent boat. And the set down point was pretty uninteresting - you see as much from the rim. OVERALL A WASTE OF MONEY.

We had a really bad experience visiting Yosemite National Park. The tour guide just stop at different locations and ask us to take pictures. He didn't even go down with us. He also left six people from our group at Yosemite because we were late for about 30 mins. I know we should not be late, but no communication was given to let us know the bus has left, not to mention how we can go back to SF. We were left in such a helpless situation and didn't know what to do. All our bags were also left on the bus. The company didn't even contact us about what we should do to get our stuff back. My suggestion never go with this company, try something else.

The tour guide took our seats on the bus and he changed other people’s seats who were sitting as a family together after departing, three affected familIes got very pissed, he made a horrible experience before even the day started ! Just because he wanted to sit there although other seats were available in front. The agency as well didn’t respond properly when we complained 👎

On a 75euro worth trip to Sintra from Lisbon. An incapable guide, a mess on site, groupe completely dispersed so eventually no guidance in the palace itself. very frustrating and unprofessional.

Bought the Woodbury tour.
2023 and they send you "vouchers" that requiere you to call and "converter" into tickets at least a day before your trip.
I have been waiting in line for over 8min, making this international call for no logical reason at all and still don't know if the tickets are ok.
Frustrating for say at least.

Had tour booked today. Forgot to pick us up. Tried to call ahead of departure time. First said they couldn't find our booking. After 30 min said the booking was there but they forgot to collect us. No chance of picking us up again. Very unhelpful. Do not book with them. Lost the opportunity to see the diamond beach and glacier because of them

so booked Northern lights tour months in advance. took my son who just turned 18 .arrived in Iceland on the Friday.their policy is you have to wait outside hotel a half hour in advance which we did. After 45 minutes I went inside to sit only to be told by reception the trip was cancelled. you can imagine how we felt. no email or text nothing . I would not book with them again

Not good at all. Boring guides and full busses. People are treated like cattle.

Scammers. Sent part of something on only gave me 40% back.

We did a tour in Lisbon yesterday. Bought 7 tickets. Busses were way overcrowded. No seating possible. We had to stand half the trip.

Ticket salesman told us the bus would come by every half hour. But at Belém waiting time was more than 1 hour (!)

I made a complaint at ticket office. Personel reacted ignorant and uninterested.

Worst bus tour experience ever!

Store - Split
Customer service agent - Gabriella + male colleague

The customer service was appalling. We booked to go on the tour of Plitvice Lakes, we headed down to the meeting point and checked in. Initially we enquired if another tour with shorter travel time was available to swap, which we were told no even though it had plenty of space (basically too lazy). We were then shown to a guide that had 28 years experience on the Plitvice Lakes tours and explained to us how good it is. We decided it would be good and to stay on ours. We followed the guide shown to us only to be told at the bus that she was actually on a different tour today…..and that the other tour went to a different bus. We tried to go back only to find out the other bus had left.

Whilst this could all partially be bad communication which we would accept, we discussed with the tour desk our options. Gabriella was working the desk, we asked if we could change tours, days or get a refund. She told us “no it’s not possible you missed it”. “That tour guide is usually on the lakes but not today”….. We had a back and forth discussion about how she had literally had shown us the tour guide with “28 years experience” at Plitvice lakes. She told us basically she did not care and her male colleague literally was laughing at us... We were then told to leave….. Gabriella then pushed my Fiancé telling her to leave her shop as she wants to check other people in. This is beyond disgusting as human being let alone customer service. The miscommunication was one thing, but physically pushing my Fiancé was absolutely disgusting. I would not recommend these tour guides EVER unless you want to be laughed at, ripped of and physically assaulted.

We are requesting a refund of our tour we were ripped off from. We will be happy to pursue charges for your agent assaulting my partner and pushing her.

I would like to put 0*, but this is not possible. Bought online 3 US$ 42 tickets each from NY do Woodbury Common. Line does not exist. Local office Gray Line Sightseeing at NY Port Authority says is has nothing to do with this problem. Nobody answers telephone call or email. Scan scan. Gray Line never more.

Booked a Yosemite tour online in the UK for the 11th April 2022 was informed that the pick up point would be the corner of Jefferson street and Levenson street 2 days before tour date I received an email to say the pick up location had changed to the Hotel Zephyr on Beach street arrived at 05:45 for a 6:00 pick up only to receive an email at 06:30 asking if we were waiting at the Marriot Hotel in Post Street down town ? when I replied that we were waiting at the Hotel Zephyr it took another half an hour for a response to say that they could not get in touch with the drivers phone and would offer to give 30% discount if we choose a alternative date or arrange a full refund, As the next day was our last full day in San Francisco we asked for the refund needless to say like others I am still waiting for the refund.

SCAM Avoid using Grayline !!!!

Booked tickets for 7 to travel to Woodbury NYC, false advertising allowed me to book tickets and took money. Turned up at 42st Bus Terminal to be told by officials that they no longer operated this service for over 6 months had to repurchase tickets at official counter.

Disgusting service. No infant car seat as stated on website and email trail. Unwilling to purchase an infant car seat.
Story below for anyone interested:
We booked online pre-travel specifically with Grayline as they offer infant car seats for their tours. We didn’t bring our car seat from home for this exact reason.
We got to the airport transfer and no car seat. The driver said no one had let him know we needed one and to just hold baby. I emailed the company to confirm they had the infant seat, they said yes.
It got to the day before our Golden Circle trip and we were informed they only had a large baby seat not an infant size. We spoke to them explaining it was too big and they refused to hire or purchase an infant size - despite advertising them online. The large car seat we were shown was dirty, smelled of cigarettes and didn’t look in good condition.
We had to hire a car as a result of this and drive in the snowy Icelandic winter with our infant.

4 weeks ago, on 29.08. I had bought 2 tickets online at The homepage of Barcelona City Tour for a day ticket for the sightseeing bus. The total price was 54 EUR.

After the purchase, I did not receive any e-mails with the tickets. I waited a few minutes, checked spam and then called a service number (+34933176454). The person on the phone was very nice and explained that there were problems with sending the tickets at the moment. She advised me to send my request by email to get a refund.

The same day I sent an email the one I got named. I attached a screenshot of the payment and clearly described the issue.

There was no reply from Julia Travel. I wrote further emails on 4 September, 16 September and 22 September. For the last two I also included a mail found on their website in the mails sent.

After 4 weeks and 4 mails to 2 mail addresses still no answer.

I understand that sometimes something doesn't work and no tickets are sent. But paying for something you can't use and then not getting an answer after 4 weeks is simply not acceptable.

I don't understand how a company with such poor customer service can act economically in the long term. I am disappointed in Julia Travel, the employees who saw the email and willingly did not reply.

The tour was good and can recommend it, but please do not buy tickets online. There is a risk that you will not get them sent to you. And no one will respond to your attempts to contact them.

Really poor. Expensive, no family ticket online, long wait for a bus (over an hour, when the company info says every 30 minutes). When the bus came it was full to bursting already. Driver taciturn and very poor, unclear and almost non-existent commentary. Added to which, when you do book online it isn't made clear that you will have to be kicked off the bus at Stachus to collect a paper ticket - despite the online voucher having a QR code. All around, we are disappointed and will never book such a tour again! Avoid avoid avoid.

Bought tickets only to find Greyline no longer operates in NYC....so with that said why the ____ did they take my money

I bought a blanket that was clearly marked as an individual item. Price quoted stated for "1 each". I was charged the correct amount for the one blanket. 2 days later someone sounding like they were from India called me to tell me that my order was being cancelled because I did not order at least 12 blankets.

Grayline medical is a total scam. You order something on their website, they send you a part or something that sounds similar to what they advertised. Had to call my bank to stop payment. Ordered shower chair fir $411.00 they sent a vinyl head rest saying that's what I ordered. Called them, they hung up as soon as I said I was sent wrong item. Finally after 3 calls, same person that answered and gave different names, my heart sank, I realized it was a scam website. My bank filed a claim, refunded my money, but the website is purposely worded to give them opportunity to contest the denial of billing. Run from This company. Believe it's one of several similar websites they use advertising lower price medical items, they will rip you off!