Fraud Company taking money and no refund and not providing any service
I am writing to lodge a formal complaint regarding a refund dispute with Greasemonkey Inspectors. On 20 April 2026, I purchased the ?Pre Purchase Inspection ? Premium Package? through the website greasemonkeyinspectors Canada for $288.57 using my credit card The inspection was requested for a vehicle I intend to purchase from Fredericton Volkswagen, and I selected 20 April 2026 as the requested inspection date at the time of booking. However, the company later informed me that they would only be able to complete the inspection on 25 April 2026, which is not acceptable given the urgency of the purchase decision. The dealership cannot hold the vehicle for that long unless I pay an additional hold fee, and there is a risk the vehicle may be sold before the inspection takes place.I requested a refund from the Greasemonkey Inspectors manager, as the service was not provided on the requested date and no inspection has been performed. My refund request was declined, citing their terms and conditions. Since the service has not been delivered as requested, I believe it is unfair to refuse a refund while also failing to provide the service within the committed timeline.I kindly request your assistance in addressing this matter and helping me obtain a refund, as I have not received the requested service on the agreed date.