No email to state order was being delivered on delivery date. They use DPD who my preference is deliver to neighbours if no one home. Box left on door step in sun and full view of full street. Emailed... Toon meer
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Order 12 dough balls, pizza sauce, pepperoni, mozzarella balls and the dust. Box arrived after 5 days with dough bags exploded and over fermented (like stale booze smell) and no mozzarella. Had a repl... Toon meer
Bedrijf heeft geantwoord
We've been using Great Balls of flour for a couple of years and their service has been brilliant. Great dough and great accessories, helping to make life a bit easier when you have a load of guests... Toon meer
The product was fine, not great… just fine. Didn’t really live up to the hype . Main disappointment was the order got lost is your system and if I hadn’t followed it up a week after ordering it, I rea... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Great Balls of Flour is revolutionizing the way you enjoy authentic, high-quality pizza at home. We believe everyone deserves to experience the joy of a perfect pizza, regardless of dietary restrictions or busy schedules. That's why we specialize in crafting and delivering exceptional Neapolitan, Sourdough, and Gluten-Free pizza dough balls and complementary, restaurant-grade toppings right to your door. Our Mission: Quality, Convenience, and Community Authentic Quality: Our commitment starts with the ingredients. We use premium flours and time-honoured fermentation techniques to create dough that yields a truly authentic pizza crust—whether you're looking for the classic chew of a Neapolitan, the depth of flavour from Sourdough, or a delicious, worry-free Gluten-Free base. Ultimate Convenience: Forget the mess and stress of mixing, kneading, and proofing. Our ready-to-use dough balls are perfectly portioned. We take the hard work out of the process, leaving you with the fun part: stretching, topping, and baking your masterpiece in minutes. Curated Toppings: We don't just stop at the dough. We source and supply a selection of the highest quality toppings—from rich Italian tomato sauces and DOP-certified cheeses to unique, artisanal meats and vegetables—ensuring your homemade pizza tastes as good as, if not better than, your favourite pizzeria. Dietary Inclusivity: We understand that many people have specific dietary needs. Our dedicated production process ensures that our Gluten-Free offering is delicious, safe, and meets the same high standard as our traditional doughs, so no one has to miss out on pizza night. We're proud to bring the authentic pizzeria experience into kitchens across the country. Join the Great Balls of Flour family and discover how easy it is to make extraordinary pizza at home!
We promise the Best Pizza Dough
Geschreven door het bedrijf
- Make great pizza at home
- You can enjoy great pizza made at home, safe in the knowledge that what you're eating is free of Ultra-Processed Ingredients and has been carefully produced before it leaves our kitchen. We make making restaurant quality pizza easy. In fact, you'll be amazed at how quickly you can make it - often in far less time than a pizza delivery takes! Throw into that the costs and how much money you're saving, you'll be savouring every single mouthful.
Our Shipping Promise
Next day delivery
We offer the fastest delivery in the business and when we dispatch your order it will be shipped on an overnight service, making sure it arrives as fresh as it possibly can.
Contactgegevens
Unit 11 The Forum, Rose Avenue, YO26 6RU, York, Verenigd Koninkrijk
- 01904215979
- accounts@greatballsofflour.com
- greatballsofflour.com
Pizza Dough & Premium Ingredients.
3,6
Gemiddeld
420 reviews
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Heeft 94% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Food damaged in transit
Food damaged in transit , no response , waste of time
Order 172664
Emailed Gbof 4th may with photos, explaining box opened , repacked by transport company. Food damaged. Email from Aimee, 4th may saying terrible , will get back with solution. Follow up email 6th may, no response to either . Left negative feedback, get a response 20th may with
Poor experience
30 april 2026
Antwoord van Great Balls Of Flour
Hi
We are really sorry to hear that your order arrived damaged and that you haven’t received a reply from us.
Every single request we receive in our support inbox is read and responded to by the team, so we want to assure you that we are absolutely not ignoring you. It’s possible your message didn't pull through correctly, or our reply has ended up in a spam folder.
We always take full responsibility when a courier handles our parcels poorly and damages the food inside. If you could please update your review with your order number, or try reaching out to us again directly with it, we will track down your details immediately, look into the communication gap, and get a fresh replacement or refund sorted for you right away
Team GBOF
Disappointed review base with a 1 day…
Disappointed review base with a 1 day date on it after ordered delayed anyone issued refund and stated made last week wrong label put on
I won’t be using again and wish I read reviews before ordering
A manager didn’t even have the decency to ring me upon asking for this
Thank you for your reply I have never been advised during my emails this is typo and fine for use I’m more than happy to provide I’ve not been told this
14 mei 2026
Review zonder uitnodiging
Antwoord van Great Balls Of Flour
Hey Sarah
Thank you for your feedback. We are sorry that you were disappointed with your experience, and we would like to clarify what happened with your order.
Upon looking into your query, we identified via the batch code that the date on the label was a simple human typo. The base had actually been made just days prior and was perfectly fresh, safe, and suitable to use.
We immediately apologised for the oversight and issued you a full refund, while also letting you keep the product. We felt this was the fairest way to resolve the mistake. However, as we had already provided a full refund and confirmed the base was completely safe to use, we were unable to offer further compensation beyond this.
As a small team, we handle our customer service queries directly via email so we can investigate batch codes and order details efficiently. We are sorry you felt a phone call was necessary, but we can assure you that your complaint was taken seriously and acted upon immediately by our senior team.
We wish you all the best.
Team GBOF
Delivery should have been on Friday 1st…
Delivery should have been on Friday 1st May but not delivered until 6Th May. The company were emailed on the 1st to tell them of Non Delivery. I emailed on the 2nd to say it was delivered as they advised. Communication was almost an instant reply on 1st but after then I was ignored. The answer I got was they don’t refund despite being told on the 1st that in the circumstances I’d get my money back. Their choice of Courier can not be relied upon and I had the same issue when I ordered coffee from another Company. They use Royal Mail Parcel Force who will not deliver parcels on a Saturday unless a premium has been paid for Saturday delivery. I did get a refund eventually but had to chase for it.
1 mei 2026
Antwoord van Great Balls Of Flour
Hey Alan
We are sorry to hear you were disappointed with the timeline of your delivery and that you had such a frustrating experience with the courier.
To clarify what happened on our end, we were proactively communicating a 2–3 day delay at the time due to a temporary operational backlog. We flagged this clearly with a large banner on our website and included a message inside your order confirmation email so everyone was aware before dispatch.
Your order was actually dispatched on an overnight service on the 30th of April and delivered on the 1st of May. Had you contacted us in the period between ordering and dispatch to express your dissatisfaction with the delay, we would have immediately cancelled and refunded the order for you. While we understand you feel the service was poor, we believe we were as proactive and transparent as we possibly could be regarding the lead times.
We can also confirm that the operational issues causing that short delay have now been fully resolved, and steps have been put in place to ensure it doesn’t happen again, as we pride ourselves on our commitment to fast delivery and quality customer service.
Regarding your refund, please get in touch with the team directly so we can look into your message history and get this squared away for you.
Kind regards,
Team GBOF
Quality doughballs (and fab garlic…
Quality doughballs (and fab garlic butter!) easy and convenient to use. We use them at least once a week to make great pizzas at the fraction of the cost of a takeaway
30 april 2026
Received as a gift
Received as a gift, tomato glass jar smashed and ruined all the other consumables as they are in cardboard tube, good customer service sent out a second pack, but same again happened, need to protect the glass or find an alternative product and put fragile on the outside packaging.
15 mei 2026
Review zonder uitnodiging
Antwoord van Great Balls Of Flour
Hi Domer
We are really sorry to hear that this gift turned into such a mess, not just once but twice.
Glass is incredibly tricky to ship when couriers choose to ignore the fragile warnings on the outside of our parcels, and it’s deeply frustrating for us that a fresh replacement met the same fate.
We completely agree that the glass needs better protection, which is why we’ve been working hard on a solution. We are currently waiting for stock of our newly designed, extremely thick boxes, which will provide much heavier protection for these jars. This new packaging goes live from the 11th of June, which should see transit damage like this become a thing of the past.
We’d love to make sure the recipient actually gets to enjoy their gift properly. Please get in touch with the team directly so we can arrange a fresh, securely packaged delivery for them once the new boxes are in house.
Kind regards,
Team GBOF
Delivered to the wrong address …
Delivered to the wrong address even though labelled correctly. Had to investigate myself to which house it was delivered to by contacting neighbours. My safe place was behind our wheelie bins. They dropped it over a 6 foot rear gate of a neighbour's property. The worst bit is, I was actually at home too. They didn't come to my address at all!!
12 mei 2026
Antwoord van Great Balls Of Flour
Hey Kurt
We are really sorry to hear about the hassle you’ve had with your delivery. It’s incredibly frustrating to be at home and still have to go on a hunt around the neighbourhood because a courier hasn't followed the instructions on the label.
While we acknowledge the 1-star rating, it does feel a bit harsh given that the issue lies entirely with the courier's delivery attempt rather than the product itself. However, we know we choose the couriers we work with and we fully expect them to do the job properly. When they drop the ball like this, it reflects on us, and for that, we apologise.
Please do get in touch with our support team directly. We’d like to make this right for you and ensure that your feedback is passed on to the courier so they can look into why their driver didn't come to your address.
Best regards,
Team GBOF
Great delivery…
Great delivery and dough balls were packaged well and still frozen when arrived
11 mei 2026
Best pizza I've had
Delivery is super quick , the dough makes amazing pizzas.
I love a traditional pizza take away and get it most weekends , no longer need to as these dough balls make better pizzas ! Will also save alot if money, thank you !!
22 april 2026
Excellent
Great product and delivery was right on time.
Makes great pizzas.
They also have great youtube videos for helping with how to use the pizza dough correctly!
8 mei 2026
Possibly one of the worst companies…
Possibly one of the worst companies I've ever dealt with.
I placed an order 10 days ago. 3 days later I eventually received an email saying it had shipped and was with the courier. 2 days later, I contacted the company to inform them that it hadn't arrived and the tracking showed that the courier hadn't received the package. I was assured that it was still out for delivery and I would receive it soon - at this point, if it had turned up, it would have meant a minimum of 3 days after perishable items had been shipped.
After still not receiving the package 8 days after originally placing the order I told them that I wanted a replacement to be sent out. A day later, I finally got a response from Steph who said that they would resend the package. After another day and a half, this has yet to be actioned.
I called the company to speak to them about this and received a stream of abuse from the person who answered the call. No doubt this will be denied by the company, however they state that they record all calls, so I invite them to paste a transcript of the call here as a response.
Needless to say I will not be ordering from this company again. Lots of other competitors out there who actually value their customers.
13 mei 2026
Review zonder uitnodiging
Antwoord van Great Balls Of Flour
Hi Dan
Thank you for your feedback. We would like to sincerely apologise for the frustration caused by the delay in your order and the subsequent communication.
Regarding our phone conversation, we are sorry if our tone came across as anything other than professional. However, we feel it is important to provide some context. As we explained during the call, we are a very small, dedicated team. We have been working late into the evenings and throughout the weekends, going above and beyond to get orders out to our customers.
When things don’t go perfectly with our courier partners, it is incredibly stressful for us. As we mentioned to you, "we are not Amazon." Every phone call and email we receive to check on a small delay—while completely understandable from a customer’s perspective—actually holds us back from the physical work of packing and shipping the dough.
The "candidness" you experienced on the phone was a result of that built-up pressure. We are human, and we were simply trying to express that we are working as hard as we possibly can to resolve issues. We have let you down on this occasion, and for that, we are truly sorry.
We ask for a little patience as we navigate these busy periods. Your replacement is being handled, and we hope that once it arrives, the quality of the product reflects the hard work we put into every batch.
Kind regards,
Team GBOF
Very disappointing.
Thought I would give this company a try rather than my regular, but it was to be a great disappointment, placed an order on Monday 11th May to the value of £43, which offered free delivery, upon processing the order it’s stated that the standard delivery date will be the 13th May, which I was quite happy with, so upon place in the order to my surprise in the order confirmation it’s dated due to what they say is a high level of orders, it will take 2 to 3 days to process my order for delivery, which is somewhat disappointing that I did not stay this prior to me placing my order, so I contacted them to question this, I confirmed there is a backlog of orders, I did try to compromise by stating well, I really need this before Friday 15th May which gave them an extra couple of days, I was then with a reply well if you want to cancel just let us know, I did respond by stating that as a new customer I do find this disappointing, and suggested to avoid Other disappointments from other customers to make them aware that you will not be able to fulfil the delivery date stated, this will also avoid a negative review such as this, to my surprise this morning Tuesday 12th May they had cancelled my order and returned my payment.
Will not be using this company in the future, very poor unprofessional company.
11 mei 2026
Review zonder uitnodiging
Antwoord van Great Balls Of Flour
Hi Colin
Thank you for your feedback. We are truly sorry that your first experience with us resulted in such disappointment, as this was certainly not our intention.
As a small business, we strive to be as transparent as possible. While our website provides standard estimates, we did experience a slight 1-2 day backlog. We believe in being proactive, which is why we reached out immediately after your order to set realistic expectations rather than letting the 13th May pass without communication.
Regarding the cancellation, we sincerely apologise if the offer felt dismissive. Because you mentioned needing the order specifically by Friday the 15th, and we couldn't 100% guarantee the courier would meet that window due to the processing delay, we took the decision to cancel and refund you immediately. We did this to ensure you weren't left out of pocket and could make alternative arrangements for your Friday plans, rather than risking a late delivery.
We understand we aren't quite at the scale of a giant like Amazon just yet, but we are a passionate team trying to do right by our customers through honest communication. We appreciate your suggestions on how we can improve our pre-checkout messaging and will certainly take them on board.
Kind regards,
Team GBOF
Not only is the product exceptional
Not only is the product exceptional, but the customer care is also faultless. I had an issue with delivery which was no fault of there’s, however they were superb in handling the situation and helped me out with a re-order. Thanks guys! :)
23 april 2026
Dreadful experience no product!
I tried to place an order with this company for around £50 worth of goods. Some were subscription. Shortly after placing I received an email explaining there was a backlog and some delays. I thought this was good as it set expectations realistically. I then however tried to check subscription elements. The button to do this on the site did nothing and there was no way to check. I emailed for support to ask how I could check and explained that I don’t like having a subscription that I can’t access, if this was the case please cancel subscription. The response was almost immediate and said they’d cancel. Next thing I received is an email to say whole order is cancelled. On asking for an immediate refund I was told this could take up to 5 days due to my bank (I’ve had immediate refunds before). I am now out of pocket, no goods and no refund as yet. Their verified discount code did not work before ordering either. Perhaps it is bad luck but this seems all about getting money and no interest in customer. Seemed rather dubious in entirety
10 mei 2026
Review zonder uitnodiging
Antwoord van Great Balls Of Flour
Hi Saskia
Thank you for your feedback. We are sincerely sorry that your experience with us was so frustrating; this is certainly not the impression we want to leave.
To address your concerns:
Subscription Access: We apologise that the subscription button was unresponsive. While we use Shopify-recommended apps for these features rather than building them ourselves, we have raised this issue with the app provider to ensure it is fixed.
Order Cancellation: We offer our sincerest apologies for the misunderstanding regarding your request. It appears there was a breakdown in communication, and your entire order was cancelled rather than just the subscription element. This was a genuine error made in an effort to respond to your request quickly, and we are sorry for the inconvenience caused.
Refunds & Discount Codes: Regarding the refund, payments are processed securely through Shopify and Stripe. Once we trigger a refund, the timeline is handled by the payment processors and banks; we have no manual control over this, which is why we advise it can take up to 5 working days. Regarding the discount code, we would have been more than happy to apply this manually had we known it wasn't registering at checkout.
We are a small team dedicated to our customers, and we hate to hear that you felt we only cared about the transaction. We would love the chance to put this right for you. Please do get in touch with us directly at info@greatballsofflour.com if you would like to discuss this further.
Team GBOF
Best pizza ever
Having used other companies and not having much success i was dubious to order, but i am so glad I did. Great price, fast delivery and the pizzas were unbelievable. Best i have had in my pizza oven. Great product
8 mei 2026
Antwoord van Great Balls Of Flour
Hi Jonathan
This doesn't sound right. We did have a short delay, but caught up by last weekend. This either sounds like a processing error or the courier has lost your order.
Please reach out to Support and they will resolve this for you.
Please reply to you original order confirmation email.
Thanks, and sorry for the issues.
Team GBOF
Disappointing
Disappointing dough was less stretchy and didn't bake evenly. stodgy in places.
7 mei 2026
Antwoord van Great Balls Of Flour
Hi Richard
What you've described sounds like you have suffered from "spring back", which usually happens if the dough hasn’t rested long enough to reach room temperature, or if it was balled up again after resting. Both things tighten the gluten, making it difficult to stretch into a full-sized pizza.
We have a full user guide and a demonstration video on our website under the "Help" section (greatballsofflour.com/pages/help). You can also find a short video showing exactly how to handle high-hydration dough on YouTube: https://youtu.be/a_R0D-4EcHw. It’s well worth a watch to help you get the airy, open structure you’re after.
Best regards
Team GBOF
They sent me the wrong package
They sent me the wrong package, I had ordered gluten free pizza and they sent me 12 normal & when I contacted them they said they had no record of my order. Would not recommend at all!!!
7 mei 2026
Antwoord van Great Balls Of Flour
Hi
Please contact support and provide either your order number (most likely this begin 17XXXX) or your delivery postcode and they'll track it down and get the correct order sent out.
Apologies for sending the wrong dough in the first place. We don't like to make mistakes, but as it's a human team packing sometimes it can happen.
Best regards
Team GBOF
So much easier than making yourself and…
So much easier than making yourself and just delicious!
6 mei 2026
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