No email to state order was being delivered on delivery date. They use DPD who my preference is deliver to neighbours if no one home. Box left on door step in sun and full view of full street. Emailed... Toon meer
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Well packaged arrived in good condition . First tone uses so still learning . Great taste not perfect to look at . Everyone enjoyed .
We've been using Great Balls of flour for a couple of years and their service has been brilliant. Great dough and great accessories, helping to make life a bit easier when you have a load of guests... Toon meer
Order 12 dough balls, pizza sauce, pepperoni, mozzarella balls and the dust. Box arrived after 5 days with dough bags exploded and over fermented (like stale booze smell) and no mozzarella. Had a repl... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Great Balls of Flour is revolutionizing the way you enjoy authentic, high-quality pizza at home. We believe everyone deserves to experience the joy of a perfect pizza, regardless of dietary restrictions or busy schedules. That's why we specialize in crafting and delivering exceptional Neapolitan, Sourdough, and Gluten-Free pizza dough balls and complementary, restaurant-grade toppings right to your door. Our Mission: Quality, Convenience, and Community Authentic Quality: Our commitment starts with the ingredients. We use premium flours and time-honoured fermentation techniques to create dough that yields a truly authentic pizza crust—whether you're looking for the classic chew of a Neapolitan, the depth of flavour from Sourdough, or a delicious, worry-free Gluten-Free base. Ultimate Convenience: Forget the mess and stress of mixing, kneading, and proofing. Our ready-to-use dough balls are perfectly portioned. We take the hard work out of the process, leaving you with the fun part: stretching, topping, and baking your masterpiece in minutes. Curated Toppings: We don't just stop at the dough. We source and supply a selection of the highest quality toppings—from rich Italian tomato sauces and DOP-certified cheeses to unique, artisanal meats and vegetables—ensuring your homemade pizza tastes as good as, if not better than, your favourite pizzeria. Dietary Inclusivity: We understand that many people have specific dietary needs. Our dedicated production process ensures that our Gluten-Free offering is delicious, safe, and meets the same high standard as our traditional doughs, so no one has to miss out on pizza night. We're proud to bring the authentic pizzeria experience into kitchens across the country. Join the Great Balls of Flour family and discover how easy it is to make extraordinary pizza at home!
We promise the Best Pizza Dough
Geschreven door het bedrijf
- Make great pizza at home
- You can enjoy great pizza made at home, safe in the knowledge that what you're eating is free of Ultra-Processed Ingredients and has been carefully produced before it leaves our kitchen. We make making restaurant quality pizza easy. In fact, you'll be amazed at how quickly you can make it - often in far less time than a pizza delivery takes! Throw into that the costs and how much money you're saving, you'll be savouring every single mouthful.
Our Shipping Promise
Next day delivery
We offer the fastest delivery in the business and when we dispatch your order it will be shipped on an overnight service, making sure it arrives as fresh as it possibly can.
Contactgegevens
Unit 11 The Forum, Rose Avenue, YO26 6RU, York, Verenigd Koninkrijk
- 01904215979
- accounts@greatballsofflour.com
- greatballsofflour.com
Pizza Dough & Premium Ingredients.
3,6
Gemiddeld
424 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 93% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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When things go wrong...
It's when things go wrong that you get to see how good your supplier is...
My shipment of dough got held up by the courier company. For three days. It sat in a van and was ruined when it arrived. I'd ordered it to arrive in time for my son's 18th birthday. He'd chosen a pizza party in the garden for his group of friends.
I'd contacted GBOF as soon as I became aware of the delay. I was contacted by Steph, who was incredibly helpful in resolving the situation. Once we were certain the dough was not going to arrive on time or in good order, Steph put another shipment on an overnight delivery to ensure the day was saved. And she also followed up to make sure everything went to plan.
Such amazing customer service is hard to find!
Well done Steph and GBOF!
2 maart 2026
Antwoord van Great Balls Of Flour
Hi Ted
That could've been a major doughsaster and what an absolute rollercoaster! There is nothing more frustrating than watching a courier tracking link stall - especially when an 18th birthday party is on the line.
We are absolutely thrilled that Steph was able to step in and save the day. She is a massive credit to the team, and we will make sure she sees this brilliant feedback. We firmly believe that how you handle the bumps in the road is what really matters, so we are incredibly proud that she got that overnight replacement sorted and checked in to make sure it all went smoothly.
We are so glad the fresh batch arrived in time and the garden party was a success.
A massive Happy 18th to your son!
Team GBOF
Great service well packed box &…
Great service well packed box & delivered next day .Not tryed out the pizzas as yet .
6 maart 2026
Antwoord van Great Balls Of Flour
Hey Mark
Thanks so much for the 5 stars! We are really pleased that the box arrived safely and so quickly.
We put a lot of care into our packing to make sure your dough reaches you in top condition, so it is brilliant to hear it did exactly that. We cannot wait for you to actually fire up the oven and try them out. Let us know how your first pizza night goes!
Team GBOF
Antwoord van Great Balls Of Flour
Hello Adam
"Delicious and simple" is exactly what we aim for!
We put in the 36-hour proofing time so that when the dough reaches your kitchen, the hard work is already done. We are absolutely thrilled that you found it easy to prep and, most importantly, delicious to eat.
Thanks for the 5 stars!
Team GBOF
Ordered gluten free doughballs for…
Ordered gluten free doughballs for pizza. These came with no instructions and I had to google what to do with them. Instructions were very vague. They turned out horribly. Very dry dough. Did not rise at all. Stodgy and unpleasant. I’m sure instructions would have helped as gluten free dough is very temperamental.
5 maart 2026
Antwoord van Great Balls Of Flour
Hi Jane
We are really sorry to hear that your gluten-free dough balls turned out this way. You are completely right—gluten-free dough behaves very differently from traditional wheat dough, and having the right guidance is absolutely crucial to stop it drying out.
Please accept our apologies that the physical user guide was missing from your box. We do have detailed instructions and specific video guides for handling our GF dough over in the 'Help' section of our website, but we completely understand how frustrating it is when the physical guide isn't there in the box to point you in the right direction.
We would love to help you get that perfect, honest pizza base you were hoping for. Please drop us an email so we can put this right for you and share the links.
Team GBOF
Great product
Great product, glad i found this. Definitely worth watching the ‘how to use video’ online before - but the sourdough base is very tasty
23 december 2025
Antwoord van Great Balls Of Flour
Hi Luke,
We are really glad you found us, too! 😊
You are absolutely spot on about watching the video first. Because our dough is crafted by us but purposefully shaped by you, taking a couple of minutes to see how it handles makes all the difference. It takes the guesswork out and helps you make great pizza straight away.
We put a lot of care into our 36-hour proofing process, so we are thrilled you found the sourdough so tasty.
Kind regards,
Team GBOF
The effort to perfect the technique is worth it
I’ve been buying dough from this supplier for years, and if you struggle at first, stick with, it’s worth it. The dough can feel sticky, but a little of their pizza dust or covering in fine semolina sorts it quickly, and the technique soon becomes second nature.
I used to buy only the Neapolitan dough until I accidentally ordered the sourdough. It needs a gentler stretch, tastes fantastic, and I now wish I’d listened to the owner’s recommendation much sooner.
I’ve tried every supermarket dough out there; none come close. This really is in a league of its own. Customer service is excellent too, you can tell it’s a proper family business.
I love Italian restaurants, but my stomach doesn’t always love me back. These doughs have been a game‑changer: great flavour without the “after‑effects.” Pizza Fridays have now expanded to Wednesdays and Sundays… Great Balls of Flour is slowly taking over the week
27 februari 2026
Review zonder uitnodiging
Antwoord van Great Balls Of Flour
Hi Jillian,
What an absolutely brilliant review—thank you so much for taking the time to write this, and for sticking with us for years!
We are so glad that the "happy accident" with the sourdough order paid off. Bubbles (our sourdough mother) works incredibly hard during that 36-hour proofing process to break down the gluten. That is exactly why you get all that flavour without the uncomfortable after-effects you sometimes get at restaurants. It really is a game-changer.
You are spot on about the technique, too—a little pizza dust, a gentle stretch, and you get authentic perfection every time. As for taking over your week... Wednesday, Friday, and Sunday sounds like a perfectly sensible schedule to us, have you had it for breakfast yet?!!
Best regards,
Team GBOF
I bought sourdough balls
I bought sourdough balls. The amount of dough was not really enough to work with for a 12” pizza. We like a fair amount of topping on ours and that wasn’t possible with such a fragile thin base. If it was easier to work with it might have been easier to create a larger area, but it was tricky to get an even stretch and create a good shape. I followed the guidance but it didn’t rise much either and was pretty chewy. Might have to revert back to making my own dough. Only got these as I’m trying to reduce gluten due to chronic illness.
23 februari 2026
Antwoord van Great Balls Of Flour
Hey KSea
We are really sorry to hear your first bake with us was a bit of a struggle, especially as you bought these to help manage your gluten intake. Sourdough is absolutely brilliant for that, so we'd love to help you get the best out of it!
Our dough balls are 250g, which is the traditional standard for a 10-12" Neapolitan pizza. Because it's a traditional dough, it creates a wonderfully thin base that isn't really designed to hold a heavy load of toppings. If you love a fully loaded pizza, a great trick is to just stretch it a little smaller, to about 10 inches. That gives you a much sturdier base to hold all your favourite ingredients!
It definitely takes a little practice to get the stretch and rise just right with a proper sourdough, but please don't give up just yet. Drop us an email if you'd like some tips—we'll gladly help you nail it.
Team GBOF
Arrived when promised
Arrived when promised, put 4 straight in the fridge and cooked 2 days later, my boy said his Garlic Bread was banging, easy to spread with good elasticity. yes its cheaper to make your own, but can I be bothered? nope, and I've never quite managed to get them as good.
13 februari 2026
Antwoord van Great Balls Of Flour
Hey Mat
It is great to hear that your boy thought the garlic bread was "banging"! 🍕🧄💣 That is exactly the kind of honest feedback we love to receive.
We completely agree with your approach. While making dough from scratch is always an option, our entire goal is to save you that time and effort without compromising on quality, taste or that essential elasticity. It is brilliant to know the fridge storage worked perfectly for your schedule, too.
Thank you for choosing us to do the hard work for you... but letting you get the glory 🤩
Team GBOF
Can’t fault the goods or the customer…
Can’t fault the goods or the customer service experience
13 februari 2026
Antwoord van Great Balls Of Flour
Hey Kerry
That is the perfect balance we strive for! We believe that exceptional food needs to be backed by exceptional support, so it is wonderful to hear that we didn't drop the ball on either front. 🤝
Thank you for the high praise—we look forward to serving you again!
Team GBOF
Functional Refund
The delivery was speedy and we have yet to try the product. However, the tomato sauce arrived smashed and broken glass & sauce covered the contents of the parcel. Considering the inconvenience to us, the offer of reimbursing £4 seems quite poor. One of our family members has coeliac disease and we were excited to try a GF pre made dough but this experience has tainted the purchase for us.
9 februari 2026
Antwoord van Great Balls Of Flour
Hi Emily
Thank you for your honest feedback. We sincerely apologise for the smashed sauce. Having to clean up broken glass is incredibly frustrating and certainly not the standard we aim for.
We invest heavily in secure, protective packaging to prevent this exact scenario, but occasionally, parcels are handled with enough force in transit that even our best packaging cannot withstand it. It is especially disappointing to hear this impacted a much-anticipated gluten-free meal for your family member.
I also want to touch on the £4 refund. I realise that no amount of money instantly makes up for the inconvenience of a ruined box. The team calculated that £4 would be over-reimbursed to you by about 30% of the discounted price you paid for the sauce when it is included in the bundled box, ensuring you were not left out of pocket for the item.
We hope the dough proves successful for you, and we are sorry for the difficult start.
Team GBOF
Antwoord van Great Balls Of Flour
Hey Joanna
"Delicious" is exactly the result we aim for with every single batch! 🤩
Thank you for taking the time to share your 5-star experience. We genuinely appreciate your recommendation and look forward to serving you again.
Team GBOF
Excellent Customer Service
Excellent Customer Service. There was and issue with the delivery (a courier problem - nothing to do with Great Balls of Flour) but the GBoF team were super helpful, did everything they could to assist and made sure the dough was still in tip top condition when it arrived. They really care about the quality of their product.
3 februari 2026
Antwoord van Great Balls Of Flour
Hey Edward
We are really pleased that our customer service stood out to you! 🤝
We noticed the 4-star rating and would love to know if there was anything specific—perhaps regarding the dough or the delivery—that kept us from a perfect score this time? We are always keen to improve, so please let us know how we can make your next order a 5-star experience!
Team GBOF
Experience
Delivery on time.
We froze our (sourdough) balls for use this weekend. Followed the useful instructions for de-freezing and prep for use. Dough easy to handle and tasted good. Little wooden roller v useful.
Worked well , overall.
8 februari 2026
Antwoord van Great Balls Of Flour
Hi Caroline
Thank you! We are really pleased that the instructions made the defrosting process easy for you. ✅
It is wonderful to hear that the dough tasted good and was easy to handle. Thanks for choosing us for your weekend pizza! 🥂🍕
Team GBOF
Discount code didnt work
I tried to buy the £50 box as a gift but discount code would not work
2 februari 2026
Antwoord van Great Balls Of Flour
Hi Lynda
Thank you for the feedback. It was a lovely gesture to buy the £50 box as a gift, so I am sorry the checkout process put a dampener on it. 😔
The code didn't work because it was likely a "Dough & Base"- specific code. These work on all our edible dough products, but they don't apply to the larger hardware kits or gift boxes (unless it is a special "Store Wide" event).
We do try to note this in the T&Cs, but we appreciate it isn't always obvious when you are in a rush to buy. I hope the recipient enjoys the kit regardless! 🍕
Team GBOF
Amazing pizza bases
Amazing pizza bases! No need to go to a restuarant and made with clean ingredients!
Very efficient delivery too
23 januari 2026
Antwoord van Great Balls Of Flour
Hey,
Sometimes the best table in town is your own dining table! 🕯️
We are delighted that our bases gave you the restaurant experience at home (with the added bonus of knowing exactly which clean ingredients went into them!).
Glad the delivery was efficient too. Thanks for choosing us! 🚀
Team GBOF
Best Gluten Free Pizza dough…
This is the best Gluten Free Pizza Dough I have been able to find (3 years) searching. You get updates on your delivery so you are kept up to date as to when to expect your package. I can't fault them
28 januari 2026
Antwoord van Great Balls Of Flour
Hi Rupert,
Three years is a long time to be searching, so we are absolutely honoured to be the ones to finally end the hunt! 🕵️♀️🍕
We know how hard it is to find a Gluten-Free pizza dough that actually tastes and behaves like real pizza, so hearing that ours is the best you've found is the biggest compliment we could ask for. We are also glad the delivery updates helped keep the whole process smooth.
Thank you for the fantastic review! ✨
Team GBOF
Antwoord van Great Balls Of Flour
Hi James
Thank you so much! We are really pleased that both the product and the support hit the mark for you. ✅
It is great to have you on board as a new customer. Happy pizza baking! 👨🍳🍕
Team GBOF
Excellent product
Excellent product! Quick delivery and they are the best tasting pizza bases! 5 star!
22 januari 2026
Antwoord van Great Balls Of Flour
Hi Gina 👋,
"Best tasting pizza bases"—we are absolutely going to frame that one! 🖼️
We spend a lot of time perfecting our dough fermentation to get that flavour just right, so it is amazing to hear that you think it's the best out there. We are glad the delivery was snappy too. Thanks for the 5 stars! 🌟
Team GBOF
Quick easy and fast delivery.
Quick easy and fast delivery.
The dough is better than I’ve ever made at home. Works alright in the oven but for perfection, use a pizza oven.
22 januari 2026
Antwoord van Great Balls Of Flour
Hi Nick
You are absolutely spot on! We design our dough to be versatile enough for a standard kitchen oven, but you really can't beat that intense heat of a dedicated pizza oven for "perfection." 🔥
We are thrilled to hear that the dough is better than your homemade attempts (and much faster to arrive!). Thanks for the 5 stars! 🌟
Team GBOF
Delivery arrived later due to Royal Mail - updated
Delivery arrived later than planned , through no fault of GBOF, as a result some of the contents had been damaged in transit. GBOF have to their credit sent out a full replacement order as a result.
Thanks for sorting
16 januari 2026
Antwoord van Great Balls Of Flour
Hey Matthew 👋
Thank you so much for updating your review! We were absolutely gutted to see the state of that first delivery—exploding dough and spilt dust is definitely not the pizza night experience we want for anyone!
We are really grateful that you gave us the chance to put it right. Thank you for your understanding regarding the courier delay—we look forward to serving you again (hopefully without the drama next time)!
Team GBOF
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