Great Southern Bank Reviews 

Do not recommend for loan funding. There is a preliminary assessment process for a car loan without a credit check - from that process I was given the go ahead to apply. Then once the application was in and my credit score checked the assessment went on for 4 days without any communication. Customer service is terrible too as I called several times and after long delays no help. Seems they have moved customer service to India. I’m moving to a big bank.

Would leave 0 stars if I could. I have been on hold almost all day trying to verify a payment as true. I understand there can be complications and with the way of the world now, I get it. But seriously? It would take 2 minutes to verify this payment yet I have waited 4 hours to do so. Why not hire more operators? Definitely going to be looking for a new bank, this is disgusting.

The staff at the Dandenong Branch were all fantastic. We approached them to change our bank accounts and spoke to Gucci. She explained everything to us, gave us as much information as possible and set up accounts and assisted husband with his internet banking (he's a techno tragic!). We had to contact a few times to follow up delays (not GSBs fault; they were caused by our previous bank not providing us with requested information). We were always greeded by name (even though we had only just started coming in) and, if Gucci wasn't available, we were assisted by Kristen or Belinda who were also brilliant.

Horrendous, Unprofessional, Incompetent, No one takes responsibility for anything. Was glad to be done with them. The level of incompetence was astounding time and time again. All I can say is AFCA is the avenue to take. Don’t waste your time waiting for them to “resolve” anything. It just won’t happen.

I would stay clear of this so called Bank, opened an account 1 day ago, I wasn’t able to transfer instantly, wake up this morning to be advised the account is locked and in hands with the integrity team, and had to wait for them to call, but was unable to give me a timeframe, consultant offered to lodge a complaint and someone would be in contact within 10days . They have left me with zero money for not sure how long. JOKE

15 Sep 2023 - we will never ever forgive or forget what a terrible thing you did to us on this day...

Transferred from my bank to theirs and besides taking days to clear my account, it is now supposedly withheld in no man’s land and has been for over a week. Absolutely useless.

Walked in to open an account, the bank was completely empty other than the 2 services representatives standing at their desk. After standing there waiting for 30 seconds, I was asked if I could be assisted, I asked to open an account but was told I had to make an appointment and come back again because there was only 2 reps there at that time and new accounts are opened sitting down at the round table in the middle of the bank. Not even a moments thought given to the time I’d spent on getting certifications of identity, getting to the bank, the fact that the bank was completely empty, or maybe just maybe opening the account at the desk instead of sitting down at the table god forbid….I tried to support this smaller bank….but then went to CBA instead where the service couldn't have been more helpful.

I used the credit card with GSB. Customer service is great. In case of personal loans I do not recommend it. I called after 10 days and I have been told it hadn't been processed. The process is very slow.

i just spoke to a person from GSBank

Amazing customer service at Blacktown branch with Rhiannon!

There are always issues presented with this bank ..The credit card and debit card stipulations for travel are ridiculous . The phone team person has no clue and kept changing the information. I have moved away from GSB for these reasons not to mention their disastrous handling of my previous mortgage with them. Totally stupid!

Everyone gets tired of waiting on phone .I had a lovely exlerience on Tuesday 14th Julyi had forgotten password and was blocked.A lovely lady named Preeti helped me.Thankyou Preeti great customer service.A+

When the bank tries to call you after leaving a negative review their number comes up as " suspected spam". They then have the audacity to say " we attempted to contact you" when you leave a negative review. We are constantly told to never answer suspected spam calls. My phone is set so that those types of calls go unanswered.
Communication is extremely poor and the way things are run is unacceptable in 2026. Time to pull my home loan and close 2 accounts with them.

The bank that just keeps on giving. If you run a business through this bank be prepared for the following: Any one of your customers who are not happy with something can put a fraudulent claim against your business and dispute the transaction. GSB policy when dealing with these complaints is to take the complaint so sericously that they close access to your account without any consultation. So NO MONEY IN AND NO MONEY OUT. So the complaint might be for $1000 and your business might have $100,000 in it. They will FREEZE YOUR ENTIRE ACCOUNT. That was a fun time, 3pm on an Thursday afternoon before Easter and you are trying to complete your payroll. FUN TIMES.

NOW - similiar scenario. We have a debit Visa card allocated to our Business Account. For those of you who do not know how a Visa Debit Card works. Only amounts that can be covered by the money currently sitting in your account can be used. Let me repeat that for the hard of hearing - Only amounts that can be covered by the money currently sitting in your account can be used. So apparently you are not allowed to spend more than $9900 on your Visa Debit Card that has a much larger balance than that. So HOW THE HELL ARE WE SUPPOSED TO RUN A BUSINESS AND PAY FOR BASIC THINGS - AIR FARES, ACCOMMODATION AND THE LIST GOES ON.

I have never had any of these issues when it was CUA. GSB can suck eggs. If you are looking for a financial institute to work with you and help you grow your business. DONT USE Great Southern Banking because there is NOTHING great about them. Rant over, accounts being closed.

Had an account for over 5 years with no issues.
Received an inbound Osko payment, The payer reported that the outbound payment was fraudulent even though the payment had been made directly from that Payer's online account using 2fA and being confirmed on my end in person.
MY account was locked and I was interrogated as to where all my money comes from and why I was receiving Osko/Payid payments into my account....

Let me repeat, I received a normal payment and my account was flagged as fraudulent and was locked, I had no access to my account until I called and answered their intrusive questions.....

I complained 4 times and was ignored until I threatened to take the complaint to the AFCA, Here is the response I received via email;

Thank you for raising your complaint regarding your account being frozen after receiving an Osko payment, and you state the check for suspicious activity review was unjustified and that staff treatment was intrusive and unnecessary.



Great Southern Bank has completed an investigation into your complaint and has reached the following outcome:



Our Investigation



In accordance with our regulatory obligations and the provisions of our Terms and Conditions, we may temporarily restrict access to banking services where we reasonably suspect fraudulent, unlawful, or suspicious activity, or where an investigation is required to protect you, other customers, or the Bank.



Our records show that a fraud report was received in relation to activity on your account. As a precautionary measure, your Online Banking access was temporarily blocked on 5 May 2026 at 3:37 pm while the matter was reviewed. During this time, your card access remained available, and your account was not fully frozen. Following your discussion with our Financial Crime Team on 6 May 2026, the required review was completed, and the Online Banking restriction was removed at 10:07 am the same day.



These measures are designed to protect our customers and the banking system when potential fraud concerns are identified. While we understand the questions asked during the review may have felt intrusive, they were necessary to verify account activity and ensure the security of your account.



Outcome



We are sorry to hear that your interactions left you feeling as though your honesty was being questioned. This was not our intention, and we regret the impact this experience has had on your confidence in us. We also apologise if your previous attempts to contact us did not receive a timely acknowledgement or response.



Next Steps
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How would I have known that my card access had not been locked as I could not log in to online banking to see my account balances?

BE careful anyone that has any funds in GSB as they can lock and disallow access to your funds at any time at the whim of staff or an upset payer.

I will be removing my funds to a trustworthy Bank at first possible opportunity and I urge anyone elde with an account balance to do the same

I still have one term deposit account in GSB and will be closing it at maturity. I uploaded a completed Term Deposit Action Request on the GSB online website to close the account and send the funds to an external account but one week later, the online system is yet to show that. Last year I had the same trouble closing a GSB account . I also tried to send $4,000 to myself in an external account. It blocked that, then unblocked it. So I tried to send it again and it said sorry you are over your daily limit. It included the blocked/unblocked one. I called GSB customer service and whilst the officer agreed with me its crazy could not do anything to change it. So I had to wait till the next day to do it. What should be easy to do has become difficult at GSB, that's why I'm closing all my accounts there.

Would not use Great Southern Bank Business. I forgot my customer number after I accidentally deleted the welcome email.
5 weeks later I still can not access my accounts at their customer service is email or chat only with no calls.
Their Non business accounts can take call but they are overseas (outside Australia) call center and are always unable to help.

Applied to open a business account and got an email with an account number and a note saying someone will be in touch, that was 6 weeks ago. Crickets. Sent an email following up, also crickets.

Avoid Great Southern Bank. There is no Customer service. They deliberately attack Customers and make false reports to credit reporting bodies. They have no ethics or morals. There's no accountability and no rationale for billing.