Greene King Reviews 

We booked 5 months in advance for a christmas meal for four people on christmas day at the Cross Keys public house at Norton Fitzwarren, Taunton,Somerset. We were continuously prompted for our menu choice by email, which was duly submitted. We arrived at 2.45 for our booking, and the wait time for the serving of the meal was 2 hours. When we asked the staff for the reason for delay, we were told there was a problem in the kitchen earlier. No attempt was made to inform us of the delay when we arrived. Having waited two hours for our main course, which never arrived, we decided to leave. I complained to the staff telling them that the service was unacceptable. They were apologetic and refunded our deposit. However, we were unprepared for this poor service, and had not purchased extra food. What was intended to have been a pleasant christmas meal out, turned out to be a nightmare. On the whole, we have been very satisfied with the food and service at this establishment in the past, but after today's experience we will never book any more special occasions there. The staff were totally incapable of providing an efficient service today.

We booked the Albion in Portishead for a Christmas night out with four friends. We all opted for the Festive Fayre menu on the night of Thursday 18th December at 19.30hrs.
On arrival we were greeted if you could call it that by a less than friendly Barman who turned out to be the Landlord. We were told that our table was at the back of the pub in a room that had been set aside for customers having the Festive menu. We proceeded to the room and found that we had three tables that had been pushed together with a plain cloth runner and a sad Christmas decoration in the middle. There was a Christmas tree in the corner of the room with no lights and very little decoration.
There was a table with around twelve ladies who were also out to celebrate Christmas, and they were also dining from the festive menu.
Five of us chose the three coarse option which cost £21.95 and one person had the two-course option at £18.95 and we all felt that both menus were rather cheap for a Festive meal but perhaps on reflection it was slightly overpriced. Four of us chose the King Prawn Salad on lettuce with lemon mayonnaise. It came with three of the smallest little gem lettuce leaves I have ever seen and with four prawns in the middle although one lucky person had five prawns. These were sat on what I would describe as a dollop of mayonnaise. One person chose the Baked Mini Camembert with Chutney which they said was nice.
For the main course three people chose the Hand Carved Turkey Roast with all the trimmings and three opted for the 8oz Sirloin with Brandy Peppercorn Sauce. Those who had the Turkey were quite pleased with the meal and the quantity served. For those who had the steak it just turned up with no question of how we wanted it cooked, which is the first time I have ever experienced that in any pub where I have ordered steak. It was an 8oz steak and all three turned out to be around 4oz of meat and 4oz of gristle and fat. The dessert course was also very disappointing with two people ordering Eton Mess which is exactly how I would describe what was served. Firstly, we were told that we had only ordered one Eton Mess and not two despite the table of ladies being told that they had one Eton Mess over which was very suspicious and looked like someone had messed up the orders.
The first Eton Mess was basically a dish full of squirty cream with some fruit with a bit of sauce and the second one when it eventually arrived was very much the same. I was under the impression that Eton Mess was served with crushed meringue but obviously the Albion were unaware of this. We also asked if we could order drinks from our table but were told that the waiter didn't have a pen and couldn't remember what everyone required so we would have to go to the bar.
We had a discussion with the ladies on the other table to see what they thought of their meal, and they were also of the opinion that it was very poor, and they especially felt that the Landlord was very rude and abrupt which was a feeling shared by the people in my party. We all agreed that we would have rather paid an extra £10 and had a quality meal.
One thing I would say is that the young girls and the lad serving were very good and helpful unlike their boss. Needless to say, we will not be visiting the Albion in the future.

Visited the Old Bell in Hemel Hempstead for a family pre Christmas meal. Asked for a quiet table but we were placed in an area with lots of screaming noisy children. It was so loud we couldn’t hold a conversation. I understand children are excitable but these tables were reserved as was ours as mentioned with a request to have a quiet area. We asked if we could move somewhere else but were told this wasn’t possible.
The food took nearly an hour to arrive. It was ok but nothing special and not really worth the wait. The Beef and Ale pie was more gravy than meat. The gammon just like a slice of bacon.
The puddings took over 30 minutes to arrive and then were also very disappointing the White Chocolate Blondie went uneaten as it was very stodgy and unappetising.
The staff were pleasant and friendly but also seemed rushed in everything they were doing. On the whole it wasn’t an enjoyable experience.

Outstanding service from the Quaker wood in Woodthorpe York, fantastic staff, could not have done enough for us as a party of 12, great food. Becks, Jack and the team are excellent, they always go above and beyond. Thank you.

Went to the Nickelodeon Greene King Willenhall. Came from London to take my son for a meal. The staff person Phoebe was rude not even a smile. She wouldn't let us change our mind when ordering drinks stating that she already typed it in to the till. She just wandered off all the time when serving us and then decided to change the barrel. Made us buy the drinks that were typed into the till. Then got rude when I asked if I can pay for the meals separately and then got awkward when I wanted a receipt. Was a poor service.

We visited the Green Post in Portsmouth for a family Christmas meal and had the most lovely time. The food was lovely and the staff were so helpful and kind. Thank you for making our family meal so enjoyable.

The Green Dragon, Youngs End, Braintree, visited Thursday 11 December 2025, party of three, one member in a wheelchair. Food was up to the usual excellent standard, at no time did we feel rushed. Our waitress Mel was attentive and happy to help in any capacity. Will definitely return

Went to the Bluebell Farm in Worcester. First off the food was nice and good value. However the service was terrible. We had someone else's food delivered to our table twice. Then when we ordered our dessert it didn't arrive. Questioned the waiter who said it was put to side for takeaway. I showed him my receipt clearly showing it wasn't. He walked off shaking his head. He then brought the dessert with no cream which I asked for and said "well you shouldn't have asked it to be takeaway" which I then had to explain it wasn't. He was very rude and ruined the experience. All I wanted was a sorry from him.

Harvest Moon, Bishops Stortford Herts. Despite the large turnover of staff, they remain polite friendly & knowledged. We live 5 mins away from the pub, thefore very regular users for meals.But when it comes to ordering desserts, many times the staff forget our existence as full awareness goes to other tables. I'ts a shame to end evenings early, but alas, a selection of desserts is always available at Sainsburys next door. We don't complain, so we just simply leave. Yesterday's experience endured a half hour wait for contact to order desserts...Not good! Bottom line, More staff awareness please

Attended tribute show at butchers arms sankey great afternoon the food was excellent compliments to kitchen staff the bar staff where brilliant joined in the fun greenking should give all staff at this pub a Xmas bonus they are keeping this pub going while in transition some of these staff hold down 2 jobs to make ends meet they should be applauded not moaned at well done all

I'm trying to book a weekend away through your website.... in absolutely no fit for purpose!!
It keeps freezing..... taking me back to the start! Putting me in destinations in the wrong part of the country! I'm Putting Scotland and getting Middlesbrough? On Newcastle!!
VERY VERY DISAPPOINTED!!
going to Premier Inn where everything is so easy!!

Farmhouse Kitchen, Silkwood Park. Absolutely fantastic food off the main menu and carvery Jolie was a true gent, efficient and polite. Our therapy dog was made so welcome and he even got some meat which made his day before a nap. Service was impeccable. Thank you to all the team 5* from us all

On Sunday 21st September 2025, I took some friends and family to the Greene King/ Jolly Milliner in Bramingham Park in Dunstable for a Sunday roast. I ordered steak, roast potatoes, Yorkshire pudding and veggies. My family and friends also placed their order. Their food was also not enjoyable. When my food arrived, my roast potatoes and Yorkshire pudding were cold. My family and friends also shared a similar experience.
I expressed my dissatisfaction with my food to the waitress. She politely apologized and brought me more roast potatoes and Yorkshire pudding. This again was cold. The steak was stiff and obviously not freshly cooked. This was the worst food I have ever had. We then ordered 2 mochas, 1 hot chocolate . Big mistake on our part.
The hot drinks were cold and totally unenjoyable. Before I left I expressed my total dissatisfaction to the shift manager. He very polite. He offered an apology but thats it!! I paid full price for everything on our order. This was not the type of treatment I expected from the chain. I have ate at other branches and I never have an issue.
I made a complaint of Jolly Milliner website a few days later but I never got a response.

Totally spoiled my day with that awful food.

I look forward to hearing from you soon and would appreciate some type of acknowledgement.

Royal inn.scunthorpe..huge room with large bathroom with everything you need.amazing staff.quick service.food was fab..cant wait to come again 😊😊😊

Lunch at the Kings Head Wimborne was a really pleasant experience for our group of 8 adults due to the cheerful willingness and all round niceness of the three staff Jess, Lauren and Zoe. All three excellent ambassadors for Greene King.

Heathfield Farm Birkenshaw Bradford
What has happened this last 12 months?
The food is poor. The attention to detail and presentation on the plate is non existent. My daughters lasagne was burnt and rock hard around the edges, not edible at all,My gammon was rock solid I had to send it back. The chips had no taste or flavour at all, my hubbies chicken yorkie wrap was 3 or 4 chicken coupons YES CHICKEN GOUJONS sat next to a thrown on yorkie wrap! Goujons??? Really??? Food had really hone downhill this last 12 months

Not what I’m used to from Birchwood, my food was disgusting and not edible. The chicken was wet, slimy and cold. I pulled the chicken apart to see if there was anything I could eat off it and unfortunately not. When I complained to the manager I felt like I was just fobbed off because I was female. I certainly will not be back which is a shame because normally the food, atmosphere and service is great! This one time has let the whole place down for me.

Stayed at The Bear, Havant. Great venue. Well-placed, warm and comfortable. Super-clean bathroom and good food. Staff were friendly and helpful, would very happily stay there again.

I don’t know if anyone has reviewed a tv commercial on this platform before but I feel I have to say something about the cringeworthy and embarrassing Christmas advert currently being shown.
It reminds me of the old Pearl and Dean cinema ads from 50 years ago when the local Chinese restaurant would air something made for about £25 !
It is terrible - and begs the question who are they using for their Marketing and what were their internal Marketing team thinking ?
This does absolutely no favors for the brand.

Our waiter Lash was super friendly and made us feel super comfortable eating. Exchanging banter and the food was delicious and not a long wait time. Thank you for such an incredible service 🙏🏻