poor. Always ask upgrade, without upgrade no vehicle is ready has to wait for 30 minutes. Spent 15 pound upgrade and I was upgraded to the vehicle I rented, kept 2000pounds deposit without returnin... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieStation Concourse, (Ground Floor), B40 1PA Birmingham, West Midlands, GB
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Lees wat reviewers zeggen
Staff – excellent Car – excellent Pick-up/drop-off time – excellent I would have even given 5 stars if the time taken to release the security deposit had been reasonable. The 30-day wait is compl... Toon meer
Bedrijf heeft geantwoord
From start to finish I was impressed. The staff who dealt with me at the office at Birmingham international were polite professional and most of all helpful. The car itself was excellent performed wel... Toon meer
Bedrijf heeft geantwoord
NEVER WORK AGAIN
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Green Motion Car and Van Rental - Green Motion Birmingham International
Geschreven door het bedrijf
Car and van rental, wherever your journey starts
Green Motion is an international car and van rental brand with branches at airports, railway stations and city centres. We're part of Green Motion International, which operates more than 600 rental locations in over 80 countries across the Green Motion and U-Save brands.
Book online at greenmotion.com to see live prices, choose your vehicle and extras, and collect from the branch of your choice. Our fleet includes small city cars, family SUVs, people carriers and commercial vans, with lower-emission and electric models at many locations.
Before you travel
- Payment card: you'll need a credit card in the main driver's name for the security deposit. Accepted cards and deposit amounts vary by country and are shown before you book.
- Documents: bring your full driving licence and a valid ID. Some countries also need an International Driving Permit.
- Booked through a travel site? Check your voucher for what's included.
Here to help
Questions about a booking are fastest answered by the branch you're renting from. Their details are on your confirmation email. For anything after your rental, including deposits, charges or damage queries, contact our customer care team at ics@cs.greenmotion.com.
We read every review on this page and reply to them. Your feedback goes directly to the branch team so we can keep improving.
Why rent with Green Motion
Geschreven door het bedrijf
- Cars and vans for every trip
- From city cars to 7-seaters and commercial vans, with lower-emission and electric models at many locations.
- Know what you need before you go
- You'll need a credit card in the main driver's name for the deposit, plus your driving licence. The deposit amount and accepted cards are shown before you pay.
- No surprises at the counter
- Optional cover and extras are listed at booking, so you can compare what's included before you reach the counter.
Something not right with your rental?
Our customer care team will look into it personally
If your rental didn't go the way it should have, we want to put it right. Email our customer care team at ics@cs.greenmotion.com and include:
• your booking reference
• the location you rented from
• a short summary of what happened, plus any photos or receipts
This lets our head office team review your rental record with the branch straight away, rather than coming back to you with questions. Deposit, charge and damage queries are all handled by the same team.
Thank you for telling us. Every review on this page is read, and your feedback goes back to the branch team so we can keep improving.
Contactgegevens
Station Concourse, (Ground Floor), B40 1PA, Birmingham, West Midlands, Verenigd Koninkrijk
- 0121 296 2980
10% off when you book direct
3,7
Gemiddeld
12 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Professional staff ,very helpful .I…
Professional staff ,very helpful .I have used Green Motion on a number of occasions receiving an excellent service.
12 oktober 2026
Antwoord van Green Motion Car and Van Rental - Green Motion Birmingham International
Thank you for choosing us on several occasions. We are pleased that the Birmingham team has consistently been professional and helpful.
4/5 stars
Staff – excellent
Car – excellent
Pick-up/drop-off time – excellent
I would have even given 5 stars if the time taken to release the security deposit had been reasonable. The 30-day wait is completely unjustified; in the past, it used to happen on the very same day.
12 oktober 2026
Antwoord van Green Motion Car and Van Rental - Green Motion Birmingham International
Thank you for praising the Birmingham team, car and collection and return. We understand why the 30-day wait to release the deposit affected your overall experience, especially when you had previously seen same-day releases. Please email your rental reference privately to ics@cs.greenmotion.com so customer services can check the authorisation timeline and explain it.
5 star excellent service for ever.
14 oktober 2026
Antwoord van Green Motion Car and Van Rental - Green Motion Birmingham International
Thank you for your five-star review. We’re pleased the Birmingham team provided excellent service.
From start to finish I was impressed
From start to finish I was impressed. The staff who dealt with me at the office at Birmingham international were polite professional and most of all helpful. The car itself was excellent performed well and catered for ally needs. 10 put of 10.
12 oktober 2026
Antwoord van Green Motion Car and Van Rental - Green Motion Birmingham International
Thank you for such a generous review. We are glad the Birmingham International team were polite, professional and helpful, and that the car suited your needs throughout the hire.
NEVER WORK AGAIN
13 oktober 2026
Antwoord van Green Motion Car and Van Rental - Green Motion Birmingham International
We can see that your experience at Birmingham left you unwilling to use us again. The review does not say what went wrong, so we would welcome the chance to understand it. Please email your rental reference and a brief account privately to ics@cs.greenmotion.com so customer services can look into it.
poor
poor. Always ask upgrade, without upgrade no vehicle is ready has to wait for 30 minutes.
Spent 15 pound upgrade and I was upgraded to the vehicle I rented, kept 2000pounds deposit without returning
13 oktober 2026
Antwoord van Green Motion Car and Van Rental - Green Motion Birmingham International
We understand your concerns about the upgrade offered, the wait for a vehicle and the £2,000 deposit you say has not been returned. We cannot establish the vehicle allocation or deposit status from the review. Please email your rental reference and any payment record privately to ics@cs.greenmotion.com so customer services can examine the charges and explain the deposit position.
Great service
Great service. Fazal at Birmingham is always courteous and polite. Petito and the staff are always attentive, helpful and professional in all aspects of the experience. Can’t ask for more!
9 oktober 2026
Antwoord van Green Motion Car and Van Rental - Green Motion Birmingham International
Thank you for recognising Fazal, Petito and the Birmingham team. It’s lovely to hear they have been consistently courteous, attentive and helpful. We appreciate you sharing this.
Excellent service
10 oktober 2026
Antwoord van Green Motion Car and Van Rental - Green Motion Birmingham International
Thank you for your review. We’re glad you received excellent service at Birmingham International.
Good communication prior to pick-up
Good communication prior to pick-up. Location easy to find in Birmingham Train Station following comprehensive instructions received. Quick friendly service. Drop off easy too.
7 oktober 2026
Antwoord van Green Motion Car and Van Rental - Green Motion Birmingham International
Hi Peter,
Thank you for your five-star review.
It is great to hear that you received quick and friendly service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Antwoord van Green Motion Car and Van Rental - Green Motion Birmingham International
Hi Imo,
Thank you for your five-star review.
We are delighted that you had a perfect rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Antwoord van Green Motion Car and Van Rental - Green Motion Birmingham International
Thank you for your five-star review.
We are thrilled to hear that you experienced excellent service from our team and were pleased with the quality and condition of your rental vehicle. Providing a seamless and high-quality experience is always our top priority.
We hope to welcome you back again in the future.
Antwoord van Green Motion Car and Van Rental - Green Motion Birmingham International
I’m sorry your experience at Birmingham International felt unprofessional. We would like to understand what happened so we can review it with the team. Please contact our customer service team with your booking reference and a brief account of the issue.
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