My second order from Grey Wizard, fantastic service, dispatch was immediate and delivery within a couple of days of ordering. They even threw in a couple of free t-shirts and pop protectors. Absolutel... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Really lovely experience with Grey Wizard Toys! Vinted lost my item and the lovely guy at GWT sent me a replacement for free 🙏🏻 Very well packaged toy too. It’s this sort of personal service that wo... Toon meer
Bedrijf heeft geantwoord
Absolutely first class communication from beginning to end. Secure packaging and reassurance from Grey Wizard, especially when I am a collector. They even supplied photos of the actual item to clarify... Toon meer
Bedrijf heeft geantwoord
Could not believe they had Terrifier Funko Pop in stock! Been after it since last year. Brilliant item, briliant condition. Also, could not be happier with packaging, delivery time etc. Thankyou Grey... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Grey Wizard Toys is a small, family-run toys and collectibles business specialising in Funko Pop, Funko Soda collectibles and other Film & TV merchandise.
Contactgegevens
Verenigd Koninkrijk
- info@greywizardtoys.com
- greywizardtoys.com
4,5
Uitstekend
117 reviews
Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Absolutely first class communication…
Absolutely first class communication from beginning to end. Secure packaging and reassurance from Grey Wizard, especially when I am a collector. They even supplied photos of the actual item to clarify that the item was good for me. Fantastic customer service!
20 april 2026
Review zonder uitnodiging
Antwoord van Grey Wizard Toys & Collectibles
Thank you for the amazing feedback Jason! We're always happy to help and pleased to hear you're happy with the order.
Amazing service
My second order from Grey Wizard, fantastic service, dispatch was immediate and delivery within a couple of days of ordering. They even threw in a couple of free t-shirts and pop protectors. Absolutely no hesitation in ordering from Grey Wizard again.
16 april 2026
Review zonder uitnodiging
Antwoord van Grey Wizard Toys & Collectibles
Glad to hear it Phil, thank you so much for the great feedback!
I didn't get my order yet it's been…
I didn't get my order yet it's been over a month Order #2569
What sort of a joke is this
9 april 2026
Antwoord van Grey Wizard Toys & Collectibles
Dear Barwir, we apologise for the delay in sending this out to you, but we had sent you a couple of emails regarding your order to which we received no response. In addition, this was an overseas order which naturally have longer shipping times.
It's a shame also that you didn't even attempt to contact us directly through one of our numerous contact methods, regarding your order, and instead came straight here.
I can see that your order was delivered on 17th April, one day after your review here, and as we have heard nothing else from you since, hope that everything is fine with your order, including the free extra gift we included as an apology for the delay.
Kind regards
Grey wizard toys&collectibles are a…
Grey wizard toys&collectibles are a great company there have a huge selection of funko pops to choose from
30 maart 2026
Antwoord van Grey Wizard Toys & Collectibles
Thanks Clayton, appreciate the great feedback and your order!
Brilliant from start to finish would…
Brilliant from start to finish would definitely use again
9 maart 2026
Antwoord van Grey Wizard Toys & Collectibles
Great to hear Cameron, thanks for the order!
Really lovely experience with Grey…
Really lovely experience with Grey Wizard Toys! Vinted lost my item and the lovely guy at GWT sent me a replacement for free 🙏🏻 Very well packaged toy too. It’s this sort of personal service that would make me want to buy more from a company. Highly recommended shop! 🤩
11 maart 2026
Review zonder uitnodiging
Antwoord van Grey Wizard Toys & Collectibles
Pleased to be able to help Sammy!
Great customer service …
Great customer service excellent communication fast shipping a pleasure to shop with.
24 februari 2026
Antwoord van Grey Wizard Toys & Collectibles
Thanks Marlon, that's great to hear!
Fast delivery!
Purchased an Ascended Heroes ETB from them, super fast delivery and my son managed to pull a god pack from it!
25 februari 2026
Review zonder uitnodiging
Antwoord van Grey Wizard Toys & Collectibles
Wow, I bet your son was over the moon! Congratulations and not at all jealous over here! (Well maybe a little bit, but very happy for you!) Thanks for the great feedback.
Definitely recommend
Great experience had a funko I've been looking everywhere for. Fast delivery and came well wrapped without a scratch! Definitely gonna be ordering again.
17 februari 2026
Antwoord van Grey Wizard Toys & Collectibles
Thanks for the great feedback Aidan! Pleased to hear your order went smoothly!
Frais supplémentaires !
23€ de frais d'expédition, je comprends et aucun problème, mais à la livraison on me demande 27€ de taxes!!
Et une boîte de mes funko pop est cassée.
Donc en définitif , j'ai payé trop cher.
23 februari 2026
Review zonder uitnodiging
Antwoord van Grey Wizard Toys & Collectibles
Dear Thibault, thank you for your review.
You may not be aware but although it would be helpful to our cashflow if we were able to demand tax from French residents, we are sadly not the France tax authority and have no control over charges raised by them. As such, customs and import charges are always the buyer's responsibility and we also state this on all of our listings for the avoidance of any doubt or confusion. Zut alors, it appears that you missed this.
As for the 'broken' box, this is the first we have heard of it so can't comment on this without any further details, and we are unable to handle customer service queries over Trustpilot. Perhaps try one of our many other means of contact that we have available, all of which you seem to have missed.
Tout le meilleur.
Would recommend
I have ordered from this company twice and would happily do so again. Although there was a slight delay with my most recent package due to circumstances beyond their control, the company communicated clearly throughout and made every effort to ensure it arrived as quickly as possible. I am very satisfied with the level of customer service provided and would definitely recommend them to others.
6 februari 2026
Antwoord van Grey Wizard Toys & Collectibles
Thanks for the feedback Raheema, and we appreciate your understanding with the delay in your recent order.
120% recommend! Fabulous business
Amazing customer service and ease of shopping. I wish they were in the US so I could order more often! Highly recommend for shipping protection of items and just being above and beyond! CHEERS!!
16 januari 2026
Antwoord van Grey Wizard Toys & Collectibles
Thank you Margaret for the wonderful feedback!
Not as belived to be
The way it was advertised i believed i was getting a lego set instead i recieved a mini figure and was very disapointed i beleived i had found a bargain
19 december 2025
Antwoord van Grey Wizard Toys & Collectibles
Happy New Year Ollie! Apologies that you were disappointed, but it might be best to let Mummy and Daddy do your online shopping in future especially until they've taught you to read.
Sadly there are no genuine Lego sets with over 1300 pieces that only cost £8, and the item you purchased was clearly marked as a minifigure. If you had contacted us directly, you would of course have been entitled to a return.
I hope you enjoy the last couple of days of the school holidays and good luck back at school next week.
Excellent customer service
10 december 2025
Antwoord van Grey Wizard Toys & Collectibles
Thank you Christine!
Great price for the funko pop was…
Great price for the funko pop was perfect box was in perfect condition jsut took slight over a week
1 december 2025
Antwoord van Grey Wizard Toys & Collectibles
Thanks Eira!
Very satisfied with my order!! I can only recommend them!
Package arrived in perfect condition. The order arrived in 4 working days to another country. I am really happy I chose to order my funko figure from Grey Wizard. I can only recommend them!!
6 november 2025
Antwoord van Grey Wizard Toys & Collectibles
Glad it arrived safely Renata!
I had a great experience
I had a great experience while ordering my Winter Soldier Funko Pop.
Great communication with the Grey Wizards Team. Thank you for all your support!
Thank you also for the protective box and the cute message! :)
Will definitely order again happily!
27 oktober 2025
Antwoord van Grey Wizard Toys & Collectibles
Thanks Andreea, pleased you were happy with your order
Antwoord van Grey Wizard Toys & Collectibles
Thanks Peter. we do try to understand our customers and their needs as best we can!
Amazing service
Fairly priced, amazingly quick delivery and packaged nicely. Recommended!!!
23 september 2025
Antwoord van Grey Wizard Toys & Collectibles
Cheers Ben!
…uncomplicated ordering
…uncomplicated ordering, prompt delivery, goods complete and in top condition..super!
19 augustus 2025
Antwoord van Grey Wizard Toys & Collectibles
Great to hear Karin!
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