Ordered first time and definitely will do again. This company offering good choice of tyres and rims and reasonable prices. Goods came well wrapped without damage,...transported by Dpd it took about... Toon meer
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On a positive note, the tyres were competitively priced. However it took 11 days from my order to receive the goods. Even accounting for the Christmas period, I believe this was excessive. Most res... Toon meer
Bedrijf heeft geantwoord
Updated: the remaining tyres arrived today, took a couple of weeks, delayed by storm Darragh. Feedback: Customer Care staff needs improved communication, serious training. Previous... Toon meer
Ordered a set of BFG KO3s I believe product originated in France, but arrived in Ireland to the door in 4 business days, so not bad going at all. Price was slightly better than other sites
Bedrijfsgegevens
Geschreven door het bedrijf
The teams at GRIP500 are fully committed to your satisfaction. Behind our website, dedicated professionals work with diligence and energy to provide you with optimal service. Whether it's commercial support, after-sales service, accounting, payment systems, logistics, IT services, marketing, or management, each employee aims for one goal: YOUR SATISFACTION. We are delighted to see that our site receives recommendations from our customers, and that their loyalty is a testament to our success.
Contactgegevens
Ierland
- cm@grip500.com
- grip500.ie
4,4
Uitstekend
697 reviews
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Don't trust photos!
I've been buying tires from Grip500 for several years and never had any problems. Until recently, when I decided to try the new Roadhog RGAS02 225/55 ZR17 all-season tires. I decided to order them because of the tread pattern I saw in the photo on the Grip500 product page. To my surprise, I received tires with a completely different tread pattern. Yes, they were Roadhog RGAS02 225/55 ZR17, but they looked completely different from the photo on the website. I emailed customer service to ask why the tires I received didn't match the advertised photo, and Grip500 responded, "The photos are for information only." Frankly, I was shocked, because everyone knows that tire tread pattern is also an important factor when choosing tires. Different patterns mean different grip, fuel consumption, noise levels, etc. They should have at least indicated this on their website, but they didn't.
I checked what Google says about this: "When a company displays a different, usually superior or inaccurate, photo on a website to sell a product compared to what is actually shipped, it is commonly called misleading advertising or a deceptive marketing practice."
After exchanging emails with Grip500, they clearly stated that I would have to pay for the return: "Items must be returned in their original packaging and inside another box to avoid damaging the original manufacturer's packaging. They must be returned via a shipping service of your choice, at your expense, and received at the original warehouse within 14 business days of the delivery date (you must use a return shipping method with proof of delivery; otherwise, it will not be possible to verify the return and the merchandise will not be refunded).
3/ If the items were delivered with packaging, they must be returned in their original packaging, in perfect condition. If the packaging is damaged, the refund will be refused.
4/ Returned items must be in perfect condition. If they are damaged, the refund will be refused."
They didn't even bother to apologize. I will obviously no longer use Grip500, and I advise anyone who does decide to buy from them to make sure the photo on their website is an ACTUAL PHOTO of the product before placing an order.
20 maart 2026
Review zonder uitnodiging
Antwoord van Grip500.ie
Thank you for your loyalty over the years, and we are sorry to read about this experience.
We understand that the tread pattern is an important factor when choosing tyres, so receiving a product with a visual design different from what you expected is understandably frustrating. As you have already contacted our customer service, your complaint will be escalated internally and reviewed as a priority, including the product page information and the return conditions that were communicated to you.
If any discrepancy on the listing is confirmed, our after-sales team will come back to you with the most appropriate solution. Your feedback is taken seriously and helps us improve the clarity of our product pages and our communication.
4 x HANKOOK VENTUS PRIME 4 K135 225/55 R17
All the tyres were delivered to the designated garage on time. No issues, seamless order, highly recommend it !!!
10 april 2026
Fast delivery to Ireland cheaper than…
Fast delivery to Ireland cheaper than everyone else.
8 april 2026
No issues, got what I wanted on time.
Easy to order. Large selection of tyres for my specific vehicle. Timely delivery and tracking to location of choice. Price realistic.
8 april 2026
Super impressed
Super impressed! The service was top-notch and it arrived way sooner than expected. Will definitely be using them again.
22 maart 2026
Pirelli IE
Fully recommended. This is not first time when I’m buying tyres with grip500. They never disappointed me.
22 maart 2026
Excellent service
Excellent service, super fast delivery, and great value.
Would highly recommend and will definitely return for more top quality tyres.
22 maart 2026
Ordered a set of BFG KO3s
Ordered a set of BFG KO3s
I believe product originated in France, but arrived in Ireland to the door in 4 business days, so not bad going at all.
Price was slightly better than other sites
12 maart 2026
Terrible experience with returning…
Terrible experience with returning tyres with over 20+ emails back and forth i cant keep fighting for a fair refund they have offically broke me and won the battle i cant type anymore. Very bad service. DEAL WITH YOUR LOCAL SUPPLIER.
5 maart 2026
Antwoord van Grip500.ie
We’re sorry to read about the difficulty you’ve had with your return and the amount of back-and-forth — that’s clearly not the experience we want for our customers.
As you’ve already been in contact with our team, we will prioritize your case internally so it can be reviewed again and handled more efficiently. To do that, could you please reply to your existing email thread (or send us a message via your customer account) with your order number and the reference/ticket number? This will allow our service after-sales team to pick it up quickly and check the return status, fees applied and the refund calculation.
Thank you for taking the time to share this feedback — it helps us identify where our process is falling short and improve it.
Good choice of rims and tyres with reasonable price
Ordered first time and definitely will do again.
This company offering good choice of tyres and rims and reasonable prices.
Goods came well wrapped without damage,...transported by Dpd it took about5working days i think so all good👍👍👍
28 februari 2026
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