Ground Up Property Reviews 

Highly recommend this young man. Very professional in all manners of work. He has been a jack of all trades. Great company.

Unfortunately, my experience with this company has been extremely disappointing.

We carried out the agreed works professionally, to a high standard and within the agreed timescales. However, obtaining payment has been an ongoing struggle. Despite agreeing to 30-day payment terms, invoices have repeatedly gone overdue, requiring constant chasing, with only partial payments being made while multiple invoices remain outstanding.

Communication regarding payment has been poor, and we have spent far more time chasing overdue invoices than any business should have to. We have made every effort to resolve the matter amicably, but despite numerous reminders and opportunities to settle the account, the outstanding balance remains unpaid.

As a result, we have now been left with no option but to issue a formal Letter Before Action and consider legal proceedings to recover the outstanding debt. This is not a step we take lightly, but unfortunately we have been left with little alternative.

After experiencing this ourselves, I looked at other reviews and was disappointed to see similar concerns raised by other subcontractors. I only wish I had read those reviews before agreeing to work with this company.

Based on our own experience, I would strongly advise other subcontractors and suppliers to exercise caution and carefully consider their payment terms before undertaking work for this company.

I genuinely hope the company resolves these issues, but based on our experience, I cannot recommend them.

Ground Up has been an excellent company to work alongside, and our experience over the past year has been consistently positive. Their approach to communication, coordination, and collaboration makes a real difference to how smoothly projects run, especially during reactive and out of hours works.

Within that, I want to highlight the outstanding support we receive from Tom Palmer. Working with Tom has been an absolute pleasure. His communication is consistently clear, timely, and thorough, and he always takes the time to fully understand the works being carried out before, during, and after each job. Tom is approachable, efficient, and incredibly reliable nothing is ever too much trouble, and he regularly goes above and beyond to ensure everything runs smoothly.

His proactive approach and willingness to collaborate make a genuine impact, particularly during out of hours operations where strong communication is essential. Tom’s professionalism and commitment to getting things right not only support our team on the ground but also help maintain a seamless service for the client.

He is a credit to Ground Up and an excellent person to work with.

Adam Maxwell - Prestige Flow Ltd

I was called to do a plumbing job for this company which was completely without any problems. After I submitted the invoice I found out payment was 60 days better late than never but the 60 days came and went unfortunately the payment never arrived I sent 5 emails without reply and every attempt to call ends with Henry is busy
Any contractor get call by this company don’t do the work unless you work for free

Keep chasing money for a job completed and keep getting no replies

Avoid doing work for this company

Avoid these cowboy's they don't pay the bill and give you the runaround. They are associated with a company called myshon as well so be careful.

I completed work for this company with a clear agreement that payment would be made within 7 working days. Over a month later, I am still unpaid.
I’ve tried contacting them by email multiple times and they are ignoring me.
This has caused unnecessary stress and wasted time. I strongly advise other tradespeople to avoid working with this company unless payment terms are guaranteed upfront.

I was contacted on the 31/10 to attend an emergency call out at 11pm at night. I agreed 30 days payment terms with Kelly and £150 for the job.

I went and made safe then reported back to Kelly following the completion of the job.

I sent an invoice across and would then wait the 30 days for payment.

On the 31st day I contacted and asked if payment would be made today as it is now overdue. I was told to contact account the accounts team via email.

I went back and forth Calling, messaging and 10 days later still no payment received.

I called again on the 9th of December and spoke to Tom. Tom declared he was the manager but could not help my case. Again being told to contact the South African based accounts team.

After getting annoyed with tom and stating I would return to site and collect my property, the next time calling I Spoke to the finance director who in the end initiated my payment.

My wife was present and overheard the conversations I was having and we both believed we were dealing with a scam company and the only reason for payment was because I stated I would collect my property from site.

The finance director did say I was accidentally put down on the wrong payment term, meaning I wouldn’t get paid until the 60th day.

This is plausible I’m aware, but the poor communication and lack of resolve until I literally started calling just to hold the line up. Does make me question the ethics of this company.

I’ve been contacted today and given a deadline of 9am tomorrow stating if I don’t remove the review my wife posted they’ll be repercussions . I asked what repercussions and was told I’m not being threatened. But I’m unaware of any other company personally calling to scare you into removing a post, unless they had something to hide.

So we have in-fact removed the previous post as I can’t say for sure if this company is in fact a scam or not. But my dealing with them has been difficult and I certainly will not be taking jobs from them in the future.

I want to make future contractors and remind them to be careful on the work you take. Please make sure not to invest to much up front, to prevent future losses.

Thanks
Drew
Howells Plumbing Ltd

The staff here are extremely unprofessional and rude. One employee says one thing, another says something completely different, and no one takes responsibility.

They told me they would come around lunchtime, so I stayed home the entire day waiting. No one showed up. When I called their office, a staff member casually suggested leaving the keys under the doormat. Later in the evening, while I was out for dinner, they suddenly called again saying they *couldn’t* leave the keys there and demanded that I rush back home.

I told them I’d be back in 15–20 minutes, but the person on the phone rudely threatened that if I wasn’t home within 10 minutes, they would leave. I asked why they didn’t come earlier as promised, and instead of answering, he kept changing the subject and speaking to me disrespectfully.

The lack of organization, accountability, and basic courtesy was shocking. I rarely leave reviews, but this was such a frustrating and stressful experience that I feel people should be warned.

Very helpful and excellent communication with regular updates along the process of getting an issue fixed within my home. Gone above and beyond. Highly recommended 😊

I have been working with Groundup for the best part of a year now, to describe them in three words: Prompt, Efficient, Professional.

A huge thanks to all of the team, I mostly deal with James and Ant but the whole team are personable and fantastically helpful.

Great customer service, big thanks to the whole team. They did a fantastic job and I am over the moon with my renovation project. Thank you.

For the past few years, Ground Up has provided building management services to me. 

They are always responsive, reliable, and professional, and they always meet my needs.

My sincere thanks go out to Antony, James, Kirt, and Luke and the rest of the team.

I have worked closely with Ground Up for the last 3 years. Quotes are always reasonable and the work is carried out on time, if not faster, and is of a very high standard.
Everyone that I have come into contact with at Ground Up is friendly and professional.
They are my go to property maintenance company.

Ground-up have supported us on a variety of occasions, planned and emergency, and have always completed the jobs in a timely manner, and to budget.

A call at 3am, with a response within ten minutes to confirm their plumber was on their way was perfect. Our tennant was happy which means we are happy.

Ash has also looked after us well on planned work, taking the time to fully understand the job before quoting and starting the work.

Always helpful and approachable, Luke Busby is my go-to at Ground Up. I know that I will have a prompt and knowledgeable reply to all my queries. I couldn't recommend Ground Up more highly!

Brilliant company to work with. Quick, efficient and reliable. Especially James Collier - the best account manager I have ever dealt with.

Thank you Ground Up!

Amazing help from Luke Busby @ GroundUp, can highly recommend working with Ground Up for Building Services, Facilities Management, Project Management.