Groupon Reviews 

DO NOT BUY FROM GROUPON EVER! Waited 5 weeks for orders, sending endless emails to no avail, automated responses, Groupon could not trace my items, sending me script emails. In the end one order was LOST IN TRANSIT, had to arrange refund after 5 weeks waiting! Other order was a nightmare, had to track it MYSELF, Groupon didn't know where order was, in the end I traced my order after contacting the actual supplier of products with numerous emails back & forth. Eventually I had to collect order myself from delivery depot, again, 5 weeks after I placed the order. NEVER AGAIN!

Extremely disappointed with the customer service in Groupon, iv been a Groupon customer for over 5 years, purchased many deals and gave good recommendations of Groupon to friends and family. In May I purchased a product, after 1 month when it had not been delivered I tried to track the order from the page that Groupon directed me to. It was not successfull and everytime I went to the Groupon site for help I was directed to the same page. I eventually managed to contact customer service about the issue, looking for a refund or a replacement. They did not help at all, only advising me that the time had now lapsed to track the order and the cannot refund the product.

I spoke to a couple of Groupon users who have had the same experience. It's very disappointing. Do not recommend purchasing any Groupon goods, the getaways and vouchers seem to be OK but the goods are not reliable at all!

Bad customer service. Do not buy any product from this company as they will hide behind their "terms and conditions" I was miss sold a product and noticed straight away that the order was incorrect. I tried to contact them within minutes of a notification email and their advisors cut you off repeatedly and then send automated emails. They do not care and have no compassion to your hard earned money. Robbing scum.... that is all! 😤

Groupon goods appears to be a scam! I recently ordered garden furniture which said would be delivered in 8 working days. A large payment was taken immediately....then nothing...the tracking of the goods showed that the goods were never even prepared to ship. After 8 working days I realised this was a scam to put my money in their account and cancelled the order. I also got PayPal to open a dispute with them to retrieve my money. 3 weeks on and no sign of a refund and an odd email telling me they are looking into my order! Infuriating! Thank God I used PayPal as an insurance. This is the second time this exact same thing has happened to me with Groupon goods. I ordered a radiator cover last year. The money was taken but the item was never available and it took weeks to get my money back. Won't make the mistake again. Avoid!!!

I placed a order today for tickets to a event. They took my money out of my account then I received an email stating the order was cancelled. I live chatted customer care who told me unfortunately there was no more tickets available. I said ok so why are u still advertising them. He said sorry your money will be refunded in 10 business days. Yes 10 business days I am supposed to wait for refund completely bull and will never order from them again

WHEN ARE PEOPLE GOING TO LEARN THAT THIS CROWD OF FU-KIN CROOKS WILL DO ANYTHING TO SWINDLE YOU OUT OF YOUR HARD EARNED CASH, I ORDERED A MEMORY FOAM MATTRESS AND PAID FOR IT SAME DAY £159, THAT WAS WEEKS AGO AND IT WAS SUPOSED TO TAKE 8 DAYS, AND DESPITE NUMEROUS EMAILS AND LIVE CHAT STILL NOTHING, NO CUSTOMER SERVICE, NO REFUNDS, PASS THE BUCK EVERY CHANCE THEY GET. HOW THEY ARE ALLOWED TO CONTINUE THIS SHAM IS BEYOND ME,
KEEP YOUR MONEY AND STAY WELL CLEAR OF THESE SCUMBAGS.

Terrible experience - item supposedly lost in transit. I only found out this after Groupon sent an email to say it had been refunded. I will never shop with them again. Their customer service is also appalling. They haven’t a clue. All their answers are off a script

I purchased some sheepskin moccasins which never arrived. When I finally managed to "speak" to someone I requested a refund as my goods were outside the delivery window and they were a gift. I was put on hold for some time then told that someone would contact me within 7 days to discuss this with me. I refused this course of action and demamded a refund now as they had taken my money and not produced the goods within the delivery window. I was again put on hold while she took yet more advice. She eventually returned to tell me that they would refund me MY money as a one off good will gesture! LOL Stay well clear..........

Their customer service is horrible. I woke up at 5 am to an email thanking me for my $400 purchase to a resort 5 hours away for the next day. Something i did not purchase. Nobody there was willing to help me. Only thing they would say is sorry but the 9 day cancellation window had already passed. What a joke! They pretty much stole money from my family by me keeping my credit card on file. And they could care less!

Terrible service, really unprofessional . I ordered some toilet papers one month ago after lots of back and forth correspondence in several days, I was given that my order will be cancelled. They’re either incapable of dispatching a simple parcel or they are selling something on their website which they can’t provide, which in this case was toilet rolls. They wasted a lot of my time without any result at the end. Worse Experience ever.

Shipping takes far longer than stated. Their tracking system is a joke and remains at a standstill for over a week. Their ' Wheres my product?' link has been broken for months, I know because same thing happened months ago Would absolutely never buy from them again.

What a joke!
Cant ship the right colour or size and arrived with serious manufacturing defects (pour stitching and cuts on the inside of pockets)
Pay an exterior few € and use a reputable site like Amazon

Very bad customer service, I booked a getaway for my birthday , received the confirmation only to get an email from groupon 2 days before traveling saying there has been an issue processing the order please contact groupon.
So I called customer services initially thinking the person I was talking to was going to put me through to a supervisor however all they did was talk through their script and talk over me then on the pretext of putting me through to a supervisor they CUT ME OFF.
I called back and spoke to a gentleman called “Johnson” to be told that my account has had some issues and been frozen by groupon but could not tell me anything more. I asked to speak to someone about it to be told that the department I need to speak to doesn’t take calls and only communicated via email with Groupon operatives and they would get back to me within 10 days. After telling the operator several time that I was due to travel in 2 days time 21 January 18 they said they couldn’t help me
!!!! WELL DONE GROUPON YOU HAVE JUST RUINED MY BIRTHDAY !!!
Customer services !!! What customers services? First and last time using Groupon. I have a customer service tip for you .......... Please listen to your customers when they are talking, and do not talk over them just because you have a script.

Shocking customer service. Ordered 2 items waited weeks for it so i called groupon who said ive all ready received it.so I said show me a copy of siganature. Then they said maybe it was left eith a neighbour. Lol
Didnt even get a refund. Be careful with this company as u may not receive ur item .R.I.P OFF NEVER USING THEM AGAIN .WHAT A JOKE

Don't know why I keep giving this app ANOTHER chance.....my new years resolution is to never use it again .......customer service is also awful..... it's ok for vouchers for meals and events and trips away although it's a good idea to call the hotel or airline to make sure the dates u want are available as u will be charged more than Groupon offer as the dates wil no longer be available..... really upset waiting on Christmas gifts which were meant to be delivered two weeks ago ...

Have used Groupon Australia on many occasions with no problems. One transaction on Groupon New Zealand and my credit card was hacked. Never again

I purchased three items but only received one. After much contact they acknowledged their mistake but won't credit my PayPal account just Groupon credits which I really don't want. I shop online a lot but have never come across this problem. Rubbish company, buyer beware!

Read the reviews before you buy anything from Groupon! I wish I had. Groupon have now had my money for almost 7 weeks for a product I ordered which I suspect they had no intention of fulfilling. I believe they do not have the stock to send to customers but will take your money within minutes and show the order as processing. I have now contacted them on two occasions and have been advised that they have issued a refund. Still no refund and they admit they cannot fulfill the order. Contacted them again and they cite “technical difficulties” for me not having received my refund. I’m told to wait another 7 working days. This is completely unacceptable. They are thieves who are earning interest off your money knowing that they cannot fulfill orders. Then they use delay tactics in order to keep your money for longer. Do not use!

I'm a business owner that used Groupon years ago. They make the business owner reduce their price by 50% -- then Groupon wants 50% of money made. Owner gets 25% of original price of product or service. This was good marketing when it first started and online marketing was becoming the biggest reach to customers. Then Groupon determined 40-45% of customers never redeem coupon, thus making it worthwhile to the business owner. NOW, Groupon keeps 40-50% of revenue earned AND they keep the money never redeemed by customers ULTIMATELY giving them 70-80% of Revenue earned. RIP OFF to a Business since technology has changed and there are so many more ways to market and keep ALL of your revenues. Groupon GO AWAY!!!!

I made 5 purchases on groupon.ie, and only two were delivered. And even though I made several contacts with Groupon through emails and telephone, I did not have any response regarding my requests.