GrowAce.com Reviews 136

Buy somewhere else. Do not pay for expedited shipping. They won't even process the order for 10 days. If you cancel, they will still send the product causing you more problems. This place is a joke. There are sooo many other companies out there that are not MISLEADING. SAVE your $ and time and FIND ANOTHER PLACE TO BUY THE PRODUCT. The internet has many other companies that will help you.

Reshipment arrived and ALL BULBS WERE BROKEN! NO PACKING MATERIALS!
DO NOT BUY HERE!!

I have been with Grow Ace for a while and all my experience has been a great one. I have bought all my equipment from them and have had no problems with There Experienced Team I have dealt with. I recently had a bought 2 led 900s and so far all my plants love it. I am going to purchase 1 or 2 more of the 900s to complete one of my tents. So even with the corona virus they do there best and If I have any problems I call or text the support team and it's usually taken care of asap. I will be a long time customer because of the good quality products and great support Team.

I would never recommend to grow ways to anyone and until I get the money that was stolen from my card on July 18th and still never received package shipping information or the package I will put a horrible review every single day for the rest of my life on this website never use grow Ace unless you like being robbed

Ordered a Large grow tent during Fourth of July sale. Was shipped to my house across the nation through Fedex in 3 days. Was a steal even with $60 shipping. I can’t complain like the 50% of everyone else on here.

It took over one month to receive the order. I contacted GrowAce and was advised the color (black) was not available, no one had contacted me via phone and/or email due to the pandemic crisis creating lower employee base. The ironic part is that I continued to receive multiple emails from GrowAce about purchasing MORE products.. The product did arrive yesterday by FED EX- later than advised via text message and the boxes were crushed. I am glad this was not something fragile.

Grow tent came really fast even with this covid experience we're living in.

There is a lot of things missing from my order and i didnt got the tent room , i paid full amount one time why you guys do that and there is no one answer on my emails, its not good way to work i need the rest of my order or im gonna go to the bank so i get my money back

Terrible and Disorganized operation. I placed an order for several items. Two came very quickly as expected. The largest and most crucial item did not ship. I was told there would be a short delay. I waited three weeks. I asked several times for updates and only received canned responses and eventual "We have your item in stock and it will ship shortly". I then noticed the item i had ordered appeared out of stock on the website (two plus weeks after my order was placed), so again I reached out to verify. They again assured me it was in stock and would ship shortly. Finally today I received an email informing me they were in fact out of stock (what a shock!) and I would have to wait nearly another month for my item. Needless to say I cancelled my order and will never be giving them my business again. I know they come up under certain search terms, but avoid at all costs. Plenty of smaller operations actually conduct business in a responsible manner.

Received it. Thank you!

I was very happy with product and will definitely use you again. I know that due to Covid-19 the delivery was delayed, but I still think it took too long to receive it.

It took a long time to get my gloves, but they are very nice and fit well. I like the blue color! I hope they protect me from the Cornoavirus

Good quality Protective gloves which are not always easy to find. Friendly helpful customer service.

I ordered a hydroponic system from Growace, it took a month to get all the parts for it.....I will use a different online store for my grow needs.

If I had seen all these reviews before I placed an order with GrowAce.com I would have avoided a lot of wasted time and frustration. Ordered 2 items listed as "in stock" shipping in 5 to 7 days. Waited a week nothing. Checked back on the website and saw the delays due to Covid BS 7 to 10 days. OK waited 2 weeks still nothing. Email customer service and 2 days later they respond they don't know when items will ship. I told them to cancel my order and refund my card payment. At least the credit showed up 2 days later. What a complete waste of time. GrowAce either needs to get their act together of close the doors.

Delivery time was slow - but could be because of all that is going on now. Product is great - jut what I needed.

I would have given 0 stars if it were an option. I placed an order on May 12, 2020 and still have not received my order.
I contacted them several times trying to get tracking but you can’t get a tracking number for something that has yet to be shipped. They are unresponsive to phone calls in which apparently is a result of Covid-19 or so they claim. I have emailed them and their response is they are processing the order. It took them less than 1 minute to process my payment yet over 4 weeks have passed and they haven’t processed my order. DO NOT DO BUSINESS WITH THIS COMPANY.