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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Gruum understands two things really well. Sustainability and high-quality products that have no chemicals in them. I buy several of their products on repeat. The facewash is divine. The hair densi... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I'm very pleased with everything I've bought from Gruum so far. The facial gel serum is light and not at all oily, but you can feel it nourishing your skin as it goes on. The under eye treatment is re... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Gr8 products from Grum..fantastic that they are all plastic free..no horrible bottles to fill up ur reclying bin..even better..shampoo & body soaps lovely lather..n smell beautiful to..never buy anyth... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I placed several orders with Gruum and was able to use a discount code which was great. Slight delay in the delivery of some of the items but the staff responded quickly to my concern and they gave no... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Gezondheids- en schoonheidsartikelen winkel
  2. Toiletbenodigdhedenwinkel

Geschreven door het bedrijf

grüum is a young British brand that’s on a mission to make skin, hair and self care products that are kind to you, and the world we share. We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

7K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

The company is really a good pioneer…

The company is really a good pioneer and example of how it's possible to have sustainable products. All their products are made using good quality ingredients. Even their packaging are recyclable. Definitely a good investment.

15 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing products love the facial…

Amazing products love the facial moisturiser after a day out walking or near the beach really does what it says put it on before bed a wake up to lovely soft skin, the shampoo and conditioners are fantastic leaving hair so shiny and soft , but the best for me is the hand balm and wow it smells absolutely gorgeous amazing and I have to hide it I bought 5 bars everyone pinches it they comment on the smell try it and it’s gone usually in their handbags and taken home but if you want to try this amazing product it’s travesty intensive hydrating balm and the scent is Lavender & Rose Geranium and shhh it’s on offer don’t walk run get it while you can , please buy extra as this has got to be my most pinched item Amazing product

24 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

ALL RIUND BRILLIANCE

Fast communication and delivery. Excellent communication. Product's have sultry smooth textures. Soothing scents and feel absolutely marvellous on the skin.

17 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

This is a great company who offers…

This is a great company who offers great products and they are great handy travel sizes as well - I love the products and they offer special bundles and lot of offers through the year - it is good to support an independant company - they are all natural products - no nasty additives as well .

1 mei 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Gr8 products from Grum..fantastic that…

Gr8 products from Grum..fantastic that they are all plastic free..no horrible bottles to fill up ur reclying bin..even better..shampoo & body soaps lovely lather..n smell beautiful to..never buy anything in plastic again..

19 maart 2026
Review zonder uitnodiging
Logo grüum

Antwoord van grüum

Thank you so much, Roxy! We’re really happy that the shampoo and body bars are hitting the mark with their lather and scent.
Warm regards,
Mikaela
Team grüum

Beoordeeld met 5 van de 5 sterren

I absolutely love all of gru’ums…

I absolutely love all of gru’ums products.the wax melts smell amazing. Good bit of advice is to half the melts so they last much much longer but still have the same amazing smell. I would definitely recommend these to friends and family and will be buying from them again in the future.

9 april 2026
Review zonder uitnodiging
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Antwoord van grüum

Thank you, Kath! We’re so pleased you’re enjoying the wax melts and for the recommendation!
Warm regards,
Mikaela
Team grüum

Beoordeeld met 5 van de 5 sterren

highly recommend

Tried many products and highly recommended.

1 mei 2026
Review zonder uitnodiging
Logo grüum

Antwoord van grüum

Hi Gillian,
Thank you so much for the recommendation and the 5 stars!
Kind regards,
Mikaela
Team grüum

Beoordeeld met 5 van de 5 sterren

Top notch products with top notch…

Top notch products with top notch service.

14 februari 2026
Review zonder uitnodiging
Logo grüum

Antwoord van grüum

Thank you so much, Michael! We really appreciate your kind words about both the products and the service.
Warm regards,
Mikaela
Team grüum

Beoordeeld met 5 van de 5 sterren

Great products

Fast delivery service, small items packed so handy for holidays too. Face moisture is lovely, beware you only need a little so lasts for ages and absorbs in the skin so smoothly.

14 april 2026
Review zonder uitnodiging
Logo grüum

Antwoord van grüum

Thanks, Tina! We’re delighted you’re enjoying the moisturiser and that it’s lasting so well.
Warm regards,
Mikaela
Team grüum

Beoordeeld met 5 van de 5 sterren

Free gift

I received an email offering a free gift with any order so I made an order but forgot to click on the free gift.
I contacted gruum who added the free gift to my order very quickly.
Fantastic quick, helpful customer service.

1 mei 2026
Review zonder uitnodiging
Logo grüum

Antwoord van grüum

Thank you for the lovely feedback, Nicola! We’re so glad we could quickly sort the free gift for you and help make things right.
Warm regards,
Mikaela
Team grüum

Beoordeeld met 5 van de 5 sterren

Amazing customer services

I ordered from Grüum for the first time with a promotion deal from my bank. All I had to pay for was the postage. My order arrived quickly but unfortunately one of the products had leaked in the box. I emailed Grüum and got a lovely response the following day. I was sent out a replacement but unfortunately the same thing happened. I emailed again, just to forward my feedback (so that it wouldn't happen to others). Again, I received a lovely email and was told to pick a product to the value of £5. I've had a reaction around my eyes and they were extremely sensitive so I thought I'd ask for a moisturiser. Today I received the Grüum Gentle Moisturiser. It's absolutely amazing. All other creams I've tried have stung and burnt my skin but this is cool and soothing.
I can't thank Grüum customer services enough, best I've experienced in a very long time.
Sorry for the long winded review 🙂

30 april 2026
Review zonder uitnodiging
Logo grüum

Antwoord van grüum

Thank you so much for sharing your experience, Clare. We’re really glad we could get things resolved and that our pür Gentle Moisturiser worked so well for your sensitive skin.
Warm regards,
Mikaela
Team grüum

Beoordeeld met 5 van de 5 sterren

Gruum products are amazing

Gruum products are amazing. So effective and lovely fragrances. I have ordered from them for over 5 years and have been very happy with my purchases and their customer services and delivery.i highly recommend to others to try Gruum.

30 april 2026
Review zonder uitnodiging
Logo grüum

Antwoord van grüum

Thank you, Susan! We’re so grateful for your long‑term support and really pleased you continue to enjoy the products.
Warm regards,
Mikaela
Team grüum

Beoordeeld met 5 van de 5 sterren

Fantastic customer service

After a slight issue with my subscription which lead to me cancelling future deliveries I received an outstanding response from Alex at Grüum.
It was a personal, prompt and helpful contact.
I’ve always loved the Grüum products and now feel totally confident in ordering products in the future, either on subscription or taking advantage of one off offers.

30 april 2026
Review zonder uitnodiging
Logo grüum

Antwoord van grüum

JC
Thank you for your kind words. We’re really pleased Alex was able to help and that you now feel confident ordering again.
Warm regards,
Mikaela
Team grüum

Beoordeeld met 5 van de 5 sterren

Highly recommend

Have been using Gruum since 2017 - haven’t looked back. Super brands and great customer service

30 april 2026
Review zonder uitnodiging
Logo grüum

Antwoord van grüum

Thank you, Austin! It means so much that you’ve been with us since 2017! We truly appreciate your continued support.
Warm regards,
Mikaela
Team grüum

Beoordeeld met 5 van de 5 sterren

Really like these products

Really like these products, long lasting and great value for money. Totally recommend them.

29 april 2026
Review zonder uitnodiging
Logo grüum

Antwoord van grüum

Moomin
Thanks so much for the lovely feedback! We’re really grateful for the recommendation.
Warm regards,
Mikaela
Team grüum

Beoordeeld met 5 van de 5 sterren

This is a lovely product

This is a lovely product. Great coverage and it smells amazing

30 maart 2026
Review zonder uitnodiging
Logo grüum

Antwoord van grüum

Thank you, Janice! We’re delighted you enjoyed the product and its scent.
Warm regards,
Mikaela
Team grüum

Beoordeeld met 5 van de 5 sterren

Love Gruum products especially the…

Love Gruum products especially the advent calendars at Christmas,I normally buy a couple and just open them on christmas day find they last month's,also their customer service is second to none,any problems I have had and only had two ,one was a damaged product which was replaced right away and another was regarding wrong postal address which again was sorted out by a quick email,highly recommend all their products I have tried,face washes,face oils,Bath products,the wonki soap bars are great ,shaving creams hand creams,really can't fault any of them,and the little freebies you get now and then is a nice touch just have to pay postage.

30 april 2026
Review zonder uitnodiging
Logo grüum

Antwoord van grüum

Stuart
Thank you for such a fantastic review! We’re so pleased you enjoy the advent calendars and have been happy with all your goodies.
Warm regards,
Mikaela
Team grüum

Beoordeeld met 5 van de 5 sterren

Celestial Scent Collection

Sustainable, Planet Friendly, Vegan
Gorgeous smelling scents. Strong and unusual scents for home. Bargain sale purchase for 3 large glass bottles.

6 maart 2026
Review zonder uitnodiging
Logo grüum

Antwoord van grüum

K Wright
Thank you for your lovely feedback! We’re glad you enjoyed the scents and made the most of our sale.
Warm regards,
Mikaela
Team grüum

Beoordeeld met 5 van de 5 sterren

Love this shampoo!

Love this shampoo!! Smells lovely , lather's up quickly and my hair loves it too !! Will definitely order more when this one runs out.

23 april 2026
Review zonder uitnodiging
Logo grüum

Antwoord van grüum

Thank you, Denise! We’re so pleased the shampoo works well for your hair, we’ll happily welcome you back when it’s time to reorder.
Warm regards,
Mikaela
Team grüum

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