GS UK Ltd Reviews 17

9 days in and still wait for my goods which were dispatched 3 days ago. The "track my order" facility need not be there as it doesn't function. No phone number available, so cannot ring them. Would I buy again from this company? Not a cat in hell's chance !

As per the other recent reviews, payment made 6 September, only to find company in liquidation. They should not be still taking order and yet they are. Avoid at all costs.

I placed an order on 10 September only to find out today from one of their neighbours that they have gone into administration - over 2 weeks ago.
Website is still live and they are still taking payments but not fulfilling orders.

DON'T BUY ANYTHING FROM GS UK Ltd, They have gone in to Administration, they went in to Administration last week, They are advertising "Technical delivery issues" this in not true. they will not answer the phones, or e mails. I ordered this Monday, I went to there place of business, no one is there, I'll get my money back through the credit card company.

Our company have been using GS UK for almost 2 decades now and we cannot recommend them enough!

During that time we've purchased multiple embroidery machines from them, any accessories, software and any related consumables. The quality of the products and delivery times have always been excellent.

All necessary maintenance carried out by them have always been swift, professional and with no hidden-cost surprises.

They have always been more than welcome to help with any hardware or software issues and their pricing and stock availability have always very competitive.

Definitely a friendly, passionate and 'above and beyond' company with that 'personal touch' that's becoming all too rare these days. Thank you GSUK for helping our business to run so smoothly for all these years!

Massive thank you to Annette who answered every one of my 716 questions and made the extra effort to ensure we had the perfect machine for our niche business and even had a special bracket ordered in for us.

A huge thank you to Andrew and the team for assisting us with a large bespoke order and ensuring it was delivered to us on time. GS UK have been our suppliers for many years and the team are always helpful.

**Google Review: Disappointing Experience**

I had an extremely disappointing experience with this company. Despite numerous attempts to contact them via email, I received no response whatsoever, indicating a lack of regard for customer service.

Furthermore, I encountered significant difficulties in initiating a return process. I was not provided with a return address or a merchandise code, leaving me unable to resolve the issue promptly.

To exacerbate matters, I was informed by PayPal that I could not file a claim for a refund, leaving me feeling stranded and unsupported as a customer.

The most concerning aspect was the vast difference between the color of the item I received and what was advertised on the website. This inconsistency severely undermines the credibility of their product listings.

While the monetary value of my purchase may have been modest, the service provided was shockingly poor. I strongly advise others to avoid this company.

I recently had the pleasure of engaging with GS-UK Direct, and I must say, my experience far exceeded my expectations. From start to finish, the team at GS-UK Direct demonstrated an unparalleled level of professionalism, dedication, and customer-centric approach that truly set them apart.

From the moment I reached out to them with my inquiries, I was met with prompt and friendly responses. Their team went above and beyond to ensure that all my questions were addressed thoroughly, providing clear and concise information every step of the way.

What truly impressed me was their willingness to go the extra mile to meet my needs. Not only did they provide the services I initially approached them for, but they also offered valuable insights and suggestions that added immense value to my project.

Furthermore, the quality of their products and services is simply outstanding. From the initial consultation to the final deliverables, GS-UK Direct maintained the highest standards of quality.

GSUK Ltd technical support team have been great in the past few days, we've been customers of theirs for over 20 years and they're still there to offer professional support when we run into issues. Extremely helpful

This company’s communication and commitment to their customers is second to none. I was impressed with how they kept me informed of the progress of my order and my ability to contact them quickly and receive a response just as quickly. I would definitely recommend them to anyone needing embroidery threads of any sort.

Amazing embroidery produced by Caroline, so professional and accurate. I've had so many compliments and questions about who produced it. Will definitely be using again in the future, thankyou !!

Helpful staff especially Annette and Caroline. Knowledgeable and will go out of there way to sort out any problem or query you may have. I would not go anywhere else!

Gs uk helped us very much in our early days as a start up company , they have supplied the correct equipment and machinery for our business needs . We have found the field and office staff extremely helpful , hopefully they will be helping us to expand further in the coming years , great machinery & consumables ..

Brought my first embroidery machine from them. Great customer service from the first contact to present day. Very helpful with any queries. Engineers are efficient and helpful. Supplies of embroidery threads and equipment always arrive promptly. Special mention to Annette who has gone above and beyond. Highly recommend this company.

Highly recommended, with friendly staff and fast delivery

Sales team were excellent!! Andrew got my order out swiftly and will definitely use for all my embroidery needs.

Great support from Caroline Jones, plus a quick turnaround on my project. Many thanks.