Gutsibits Reviews 1.087

Excellent communication
Well packaged
Prompt delivery
1st.class

I like this company, I want them to continue to succeed...
However, I recently received two replacement fuel injectors. Imagine my disappointment when they arrived in a small (non bubble wrap) jiffy bag. Inside the bag both injectors were in a clear, thin, small plastic bag, sitting together, with no other packing. The heavy metal parts constantly pushing against the small plastic connectors during transit.
A £300.00 order for genuine Marelli parts, plus £6 p&p. As I said, I want them to continue to succeed in business, but please, instruct the packers that these are electro-magnetic parts and should be better protected for transit.
Delivery time was okay as I understand they are busy at the moment and have closed the telephone lines temporarily.

Ordered a Mistral exhaust system for my V85TT in March and the experience was honestly exhausting. Weeks of delays, ignored emails, unanswered calls and no clear updates despite repeatedly chasing for information. I ended up having to contact Mistral in Italy directly myself just to find out what was actually going on with the order.

Only after publicly commenting on social media did communication suddenly improve. Eventually it turned out there had been payment issues with the supplier, despite customers being told orders were progressing. For a high-value order, the lack of proactive communication was simply not acceptable.

To their credit, the exhaust did finally arrive and the product itself is excellent, but the customer service experience getting there seriously let the whole process down.

order was attended to and despatched promptly

Very knowledgeable now there are stuff easy to use website

Wide Range of quality spares and accessories carried. Helpful and quick delivery.

Had exactly what I was looking for. Very new to MG. And I did have to wait a few weeks for service items to become available. But really easy to check and order. With prompt delivery

Really good quick service. Good choice of parts at reasonable prices and quickly delivered.

Very fast delivery of the correct part ordered. Can't say any more than that. Excellent service.

Always fast delivery, great prices and very helpful.

They are very good at having stock at competitive prices. The only thing I'm not so happy about is the time it takes to arrive at my door.

A helpful company that supplies the community of Moto Guzzi owners with many of the parts they need to maintain and repair their motorcycles. They are extremely helpful and knowledgeable too!

Great help and service

Placed an order and less than a week later it arrived in Brisbane Australia. Awesome service!

The right product at the right price at the right time

Today is 23rd April 2026, order placed on 14th April, silence since then. Phone goes straight to voice mail, from there to busy tone and drops, all in few seconds, no reply to email. GUTSIBITS LTD was sold in January 2025, seems it's gone bust since but the website still up and will take your money, BE AWARE! Luckily my first and last order was for cheap second hand bits for total £7.95

Some secondhand coils helped to keep my old guzzi going.