HF Reviews 

Claim sent to this team in June- apparently they sorted it in July but didn’t hear back so called they then decided to tell me they sent the money to my Car Insurance team in July! But I didn’t hear from these Idiots!

Finally getting my money back from my Car Insurance Team not these incompetent people. Special shout out to the waste of space named Gabija Matiukaite, thanks for never calling emailing me or telling me what is going on.

Worst people ever, Avoid at all costs

Complaint going in to this team

Should be an option for zero stars. No updates, then no effort to actually support customers. Over 12 months since accident, told that we had not provided enough evidence even though insurance agreed we were not at fault.photos, maps ,diagrams. Third party didn't even correspond with our insurance for 12 months. Ignorant staff, god awful customer services. They are so Lazy would rather sc**w their customers over that do any actual work. Then say they can't find any reference to the case. Totally incompetent and will throw customers under the bus to save themselves.

Couldn't be worse. Took 2 years to settle an already done and dusted simple claim, and they NEVER get back to you. Have to chase them every single time, several promises broken.

Disgusting company. Discrimination against autism claim that your not a creditable witness I had a leak in my rented workshop from a burst heating pipe. I advised my landlord before it happened but they failed to sort. it then flooded my workshop and they said claim on your insurance. I'd did this and the first thing they did before anything else was wrote to my landlord putting them on notice threatened to sue them. Since this date ive been bullied and harassed. In the 8 months that followed Allianz tried as much as possible not to pay anything using as many excuses. I had to pay thousands to get solicitors to help me until they paid out something. Since this Allianz solicitors have contacted me to subrogate the landlord. All information was sent over and they said very good case of nuisance and negligence. I also wanted my breach of quite enjoyment added to the claim because it created a lit of issues and cost me a fortune causing me stress anxiety etc. We then advised Allianz solicitors that I was autistic. There tone changed immediately. All of a sudden Allianz were there client and they were instructing there client that I would not make a credibil witness. Basically Allianz upset my landlords which ultimately came back on me because Allianz were suing them on my behalf without even telling me we heard it from landlord. Since that relationship broke down. Allianz are now leaving me in a position not only out of pocket but have my my existence there unbeatable. I think this is extremely wrong and has destroyed my livelihood which has made me very ill. I believe this should be highlighted that Allianz treat people so badly and that discrimination is used

I’m following up again regarding my claim **00020011/158188**, as I have still received no response or update!

I have now emailed several times, including on **2 August, 10 August and 21 August**, and I have also called to chase this, but I have still not received any meaningful update.

This claim has now been ongoing for well over a year. In February, I was advised that legal proceedings had been issued and were awaiting approval, with an expected timescale of approximately 1–2 months for the court to process the claim. In April, I was then advised that there was a backlog with the court.

I have had no update since April despite repeatedly chasing this, and I remain out of pocket!

At this stage, I would like this matter **escalated to a senior member of the team** and would appreciate a clear response confirming:

- Whether the claim has now been issued by the court
- The current status of the proceedings
- Who is currently responsible for handling my claim
- What the next steps are and the expected timescales
- Whether you require anything further from me

Given the length of time this has been ongoing and the lack of communication despite repeated attempts to contact you, I would appreciate this being treated as a matter of urgency

Awful service from 'Trusted' solicitors.
Closed my account without informing me while sorting out out of pocket expenses due with Hastings Insurance.
Case reopened by insurance company.
Very aggressive email sent demanding I send information within days, even though they had all this before closing my case so I don't understand they still don't have this on record.

Went through Financial Ombudsman and all dealt with within 6 weeks with what I'm owed plus compensation....unlike the 3 years going backwards and forwards with solicitors and Hastings.

Real shoddy service and out of the 4 values they state on website they need to look at rewording:

Together
Driven
Real

As these do not correspond to my experience.

Dynamic statement is also suspect.

If I could give them minus stars I would.

In a nutshell...do not expect professional treatment.

Absolutely AWFUL. I’d give zero if it was allowed. I got in to an accident this year, dashcam footage and everything. They’ve said the evidence isn’t strong enough, and because I said I wasn’t comfortable attending court, they’d be closing my case. And said my insurance would mark it as a fault claim. When from the start, my insurance have pursued it as a non fault. Spoke to my insurance, they’ve said they’re still pursuing it as non fault. Why did HF felt the need to lie and say my insurance would mark it as a fault claim?

Shocking customer service. Been chasing them since January with no response. Closed file despite claim still being active. Finally had to raise a complaint via their "compliance" department to actually get a response. Got told " we didn't receive half your emails" despite me sending pdf copies of all emails sent. Flaky company. How they are ISO managed is beyond me. Disgraceful.

Absolutely awful! How do these people get away with it! I thought it was just our claim with Axa that has been mishandled. I can see from these reviews it’s not! My car was hit by a digger while it was parked on my drive and the operator agreed it was his fault. 2 years 5 months later still not sorted. Axa have passed the buck on to Horwich Farrelly who insisted the case had been sent to court - twice! We have since been told this was NOT TRUE by their own Operations Manager. It’s supposedly Now been sent to court for a 3rd time - which is in fact the 1st time !!! Having waited another 2 months I approached HF for news. Nothing!

-100 stars!!! Don't have the first clue about anything legal! Cant even open a file! Absolutely useless is a understatement!!

There is more use in a chocolate teapot!!!

I got told in November that this company was making a payment we in February nearly March no payment I ring up get fobbed off n told someone would ring never do I would avoid this company as I believe there scammers and fraudists

Very rarely do I write a review, however, the service (lack of) received from H-Fhas been totally abysmal. Admiral do not seem concerned that their Solicitor is operating in such a poor way either. My claim had been ongoing for over two and 1/2 years with no updates, no communication, no progression even when multiple emails are sent to Arbab Tariq and Leonie Derbyshire (Team Leader). After an email was sent advising that I was taking further action an apologetic email was received along with the promise of action! A couple of emails and then again silence. I have requested copies of all correspondence and telephone conversations so that a file can be prepared, this will be sent to the Insurance Ombudsman and SRA. This information is still outstanding.
Even Partners of H-F do not seemed concerned!
Admiral eventually raised a complaint on my behalf, H-F could not event follow their own complaints process. Time line not met, nothing until I chased them up. For everyone else - DO NOT USE!

I’d give zero stars if I could. We were informed by our insurer these had been instructed May 2023. This is a straightforward case where liability is established, we’re not at fault, there was no personal injury and no hire car. So liability is not in dispute and there are only vehicle repairs to settle.
It is still unresolved. There is no communication and when you call they will outright lie to you and mislead you. To add insult to injury, whilst we remained polite on the phone the lady we spoke to was incredibly rude and hung up on us! It’s incredibly unprofessional and I do not know how they’re permitted to continue operating. I urge everyone to complain to both the Legal Ombudsman and the SRA regarding their conduct.

My insurance company Aviva appointed solicitors to act for me. Admiral appointed this shambolic lot for the other side. They failed over 22 months, on any level whatsoever, to mediate or engage. Then cynically and deliberately allowed claim to proceed to Court. Time, stress, and anxiety for all concerned, and racking up god knows what in costs. They then failed to show up in Court on the appointed date with no notice, or any representation whatever. They lost. Admiral should sack them forthwith.

Started court proceedings against a company that I formed in 2024 and not yet traded, for an accident that was in 2022. We've no vehicles yet.

Solicitors should do their due dilligence before commencement of any legal proceedings!

December 2025 update: no progress. None what so ever. I should have gone with my gut and asked for a new solicitor back in September.

"Manager" Leoni Darbyshire urgently requires some training in client communication, lacking in professionalism and losing composure during our call.

"Solicitors" within the company are incapable of attaching received files to cases or forwarding onto the allocated solicitor. I have had to tell them they have received the evidence they having been chasing for 6 moths. Ive had to tell them which solicitor it was sent to from my insurance company and on what date. Its beyond me why they have not been able to pick up and phone and get this information themselves. It's further beyond my understanding how their internal communication can be so bad as they have not shared the info among themselves.

I honestly think I'd do a better job representing myself.

Sept 2025.
Case is moving at a snails pace, asking me for evidence that insurance company has already provided. They don't seem to have the capacity top pick up a phone to call my insurance company.

Ill be complaining to my insurance company and see if we can change to a more professional firm.

Completely unprofessional, painfully slow, and zero sense of urgency and communication. I would strongly advise anyone to avoid this firm if you value your time, sanity and money.

No answer to phone calls or emails have a valid claim but zahra.ahmed didn't reply to my partner, just caused more upset. They should be ashamed of themselves.

This firm shows a lack of professionalism a lack of communication and a total lack of knowledge.. ignored emails, addressing me as Mr Michael in stead of Mr Redfern. They are a complete joke

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