Hagueapostille Reviews 

Ordered 4 documents to be appstilled. 2 needed solicitor certification additionally so I specifically requested (and paid extra) for this service. Their website states it takes 1-2 days plus delivery. We had 1 week in the UK so should have been back to us and sorted. No, after receiving the documents, they emailed to say they actually needed to verify the documents (no mention of this beforehand) and it could take up to an extra 14 days and, surprise surprise, cost more money. So I spent hours searching through additional documents to find them some emails they would accept as 'verification'. No response. Then, FOUR DAYS LATER, they email to ask if I want a solicitor to certify the documents. So basically do I want the service I paid for?! Well obviously. So the documents weren't sent back until after we left the country leaving us without original degree certificates.

I chose this company from the UK Government website list because I liked the name! Good choice.
The website was excellent especially the drop down menu which showed the Scottish Government document I required to be apostilled. It immediately dispelled my cynicism that this process was going to tedious. I was offered a return postal service to Croatia, bit pricey but that's DHL.
The turn around was lightning fast all complete within the working day. There was a slight hiccup due to the DHL website not listing my postcode but the staff were straight on it and it was quickly fixed.
But a strange thing happenned throughout this transaction. I WAS TREATED AS A CUSTOMER SHOULD BE. Phones were answered quickly with a wonderful telephone manner and there was no background noise.Telephone transfers were carried out without MUSAK which added to the Zen but efficient ambience. It impressed me as an office of great calm and efficiency. Emails were responded to quickly in terms similar to a business letter. I felt like a valued customer.
I found the price to be reasonable and payment was simple.
All in all an excellent service.

From start to finish I was kept well informed through regular updates on my user area. Having dropped off the documents on Monday late morning they arrived through the post on Wednesday of the same week. Would highly recommend.

Very fortunate to do business with Hague Apostille. I have employed their services to legalise my degree and the process with smooth, well-informed, and efficient. I recommend Hague Apostille for their excellent document legalisation service.

I chatted with them on their website and got a quick response, as well as the checkout process was very user-friendly. Also, they replied to emails promptly, and the results were delivered even ahead of the expected deadline. Overall, their service is extremely reliable and fast.

Great service, speedy and hugely responsive on email. It's not cheap, but they operate incredibly well.

Expensive and bad service

My experience with this company was a complete disaster filled with amateurism, mediocrity and complete lack of any sort of common sense. I’m especially frustrated because I chose to used them based on the great reviews they had online.

I would really like to think that I was just super unlucky with them, but this is a real story with this company that has 25+ years of experience. Hopefully this message gets to whoever is responsible for their customer service and operations and it opens their eyes to what is happening in their company.

To start with, I admit my case wasn’t 100% straight forward, as sending them documents, they apostille them and send them back to me. There was a little curve ball, where I needed them to apostille my document, make a copy of it and certify it by an UK solicitor (which is also a service they provide). This copy then needed to go to my University in Spain and the original back to me.

I was aware this wasn’t as simple as 1-2-3, it was more of a 1-2-3-4 case, hence I made sure they understood what I needed. I paid for the apostille, I paid for the solicitor, I paid 50GBP for DHL delivery to Spain and 18GBP to have the original delivered back to me. Everything is going great - happy as a clamp.
You can only imagine my surprise when I get an email from the university that the document delivered can’t be validated because it’s missing the apostille.

I get in touch with the company asking what has happened and they have admitted that yes in deed they forgot to send the copy of the apostille. But the original diploma is on its way back to me so they can’t even do the copy again because they don’t have the diploma anymore and I just have to wait until it gets back to me. Here they agreed to at least refund me the 12GBP for the solicitor, but no offer of refunding the DHL fee, which I will have to pay again ones the document arrives, if I want the diploma to get to Spain fast enough from my country. In any serious company, this would be the minimum they could have done, considering that I paid them for a job that they essentially did not do.

Anyways, here I am, waiting for the original to arrive, my stress level is slowly growing as the deadline for this document is approaching very fast. After about two weeks of waiting for my diploma I get an email from them saying that the document couldn’t be delivered and has been returned to them.

At this point, I am really starting to get concerned as I had last 4 days left to get the correct diploma to Spain. I called them again and I could not believe what I was hearing. The diploma couldn’t be delivered to ME because they put as the recipient name “Secretaria Académica” and told me it was my fault for not letting them know that when I said I want the original delivered to ME they need to write MY name down and not the university department that is in another country. Then I was told that the document was intended to be delivered twice and couldn’t - no shit it couldn’t. They could have tried to deliver it 100 times and it wouldn’t arrive since there is no person called Secretaria Academica living in the department building!

Apart from them not sending the copy of the apostille, which is the whole point of their job, they needed me to tell them that when they are going to send the original back to ME they need to write MY name as a recipient. And they had the nerve to act like I am the idiot?! Sorry for thinking that people working for a company that is supposedly the best at what they do have some common sense. It makes me wonder if next time they’ll need to be told they need to lick the envelope before closing it. Before you ask, yes they had my name, they’ve been addressing me by my name in all the email correspondence.

You’d think that after all this mediocrity and amateurism, they’d take some responsibility for their incompetence and try to make my experience with them slightly better. I hoped that they’d do the copy again and send it back to Spain at their own expense. But no, they told me that even though it was their mistake they can’t send it again by DHL “for free” but they can give me a discount (instead of 50 I paid 32). Oh and I still have to pay for the shipping of the original back to me because it was 100% my fault for not telling that my name isn’t “Secretaria Academica”.

I have hired this company - which is a private company, not a government agency, to take away the stress part of organising this document and to have it done quickly - had I only known…

I needed a document to have an Apostille stamp - the customer service team via chat were very helpful before I paid for the service, setting the expectations of timescale but also mentioning delays are possible (I appreciated the honesty) and the telephone team was excellent throughout the transaction too. I had regular updates via text, which was super reassuring. I had a very tight timescale, including a bank holiday Monday unfortunately, but the team got my document back to me within the timescale promised. Absolutely excellent service - thank you!

Good experience with hague apostle and good price also for the service I received my documents in two days customer service good also kept me up to date with things would definitely recommend

My degree certificate didn't show my middle name and they advised I would need a solicitor to sign that the name on my certificate corresponds to the full name on my passport. Hague Apostille provided me a solicitor-signed document for this at no extra cost, and they were very fast and responsive to my questions. Postage took about one week from when I first posted the documents to when it was delivered back. Overall happy with the service.

I was a bit apprehensive after reading some reviews on Trustpilot, but I must say that I was impressed by the service provided by Hagueapostille.co.uk. I sent my documend on Wednesday and it came back on Friday morning with signed apostille. I would not hesitate to use them in the future.

Needed some document to be sent overseas, was advised by a team member that I would recieve them in the time frame I had. To find out that I will not receive my documents in time. Therefore unable to attend my visa appointment. Several emails sent, alongside online chat to be cut off. Poor service, total of 2 weeks turnaround and as of yet no acknowledgement. I do need further documents translating and apostille but I will search for another company. Complaint logged, no response.

i needed the full embassy service,they take a little time to answer the phone and emails during the peak summer months but apart from that i highly recommend them.

Had to get an urgent Apostille and had very tight time window to get this done, l found Hgue very efficient,excellent service, grat customer services and easy to do .Had to phone a couple of times and it was great to have a person on the line and not a machine, helpful staff every time .Think this was Lewis or Luke who helped me .Would use them again if needed very pleased.

I have made a few phone calls and spoke with Chris, he has been so so helpful. I have also just had an online chat to solve an issue again fantastic service so far.
Let’s hope the delivery is good too.
Highly recommend so far, thank you Gill

Took ages, different members of staff telling me and promising me different things.

I am giving a one star review as it took over three weeks to get my documents apostilled. I should have just done it my self and it would have taken one third of the time. I basically paid extra money for my visa process to be delayed, big regrets.

I am giving a 1 star review due to The Hague Apostille service not following data protection. I had asked for my documents to be scanned and sent via PDF. I received my scans but also another person's (ACRO and marriage certificate). When I rang the office to highlight this I was told that 'there is a glitch in the scanning system and it sometimes sends out the next scanned document as well as the requested scan.' I was shocked that data protection protocols were not being followed or any breach being taken seriously. I have sent a complaint about this to the company also and as yet they have not responded.